HH Gregg Appliances

January 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about the
rebate.I apologize for any inconvenience Ms. *** experiencedAccording to our Marketing department, there were issues with some of the ecodes that were sent for rebatesIt is our understanding that they are sending rebate cards to replace the ecodesIf she does not receive the rebate card in the next days, we request that she contact *** *** at (800) 944-for further assistance.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her
computer.I apologize for any inconvenience Ms*** experiencedIt is our understanding that the order was arranged as an RAC Acceptance Now lease-purchase agreement and Ms*** sent the computer directly to themIf she has any questions, she can contact RAC Acceptance Now at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

June 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I
apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a replacementAs indicated in our return policy, the return period is days from the date of purchase.It is our understanding that the servicer received the part needed to complete the repairThe servicer should contact Mr*** within the next few business days to schedule the repair if they have not done so already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 26,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’ concerns about his television.I
apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his request for a replacement television. Our representative contacted *** and was informed that a part was ordered for the televisionIf he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the service
plan.I apologize for any misunderstandingWe regret that we are unable to honor her requestAccording to our records, the service plan she purchased is administered through WarrantechOur representatives are not authorized to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been usedIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***Enclosure

July 18,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s product
repair
I apologize for any inconvenience Ms*** experiencedWhen speaking with Warrantech I was informed the Ms*** service call was dispatched to *** ***Ms*** was originally scheduled for service on 7/14/16; however no one was present at the home when tech arrivedDue to Ms*** requesting a certain tech; *** *** has rescheduled service for 7/21/based off techs availability
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

October 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms
***
I have received your letter regarding *** *** concerns about his receiver
I apologize for any inconvenience Mr*** experiencedOur records indicate that a store credit was issued for the replacement of the receiver.
We appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food The refrigerator broke times and the food I replaced each time was spoiled and unsafe to eat They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss Never did I know upfront that they only replace food once a year If my refrigerator broke once a year - that would be fine But, since it broke times and I lost food times; I am due $for each time, I had to replace my food Warrantech is not a reputable company and should not be allowed to do business If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable But, since the refrigerator broke three times total - I lost food times I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food The balance due is $for the last two times that I lost food The repair that apparently, fixed the refrigerator was from a different company from the other repair company (*** ***) who was unable to repair the refrigerator On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent "*** ***" to attempt to repair our refrigerator If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $worth of food to keep replacing the items loss in my refrigerator It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food
Regards,
*** ***

August 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding ***
***’s concerns about her washer.I apologize for any inconvenience Ms*** experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the washerA representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are decitful in their practices Starting from the salesman who misrepresented the Protection Plan, to Warrantech to the repair person and now whom ever is responding to this complaint If they will not refund my entilre purchase price including the Exptended Warranty, then I want the purchase price of the TV PLUS tax (this is clearly written in their Warranty Brochure, so I am not understanding why they refuse to give me the tax back, more lies) REFUNDED to me This also is stated in the brocure that the purchase price PLUS tax will be REIMBURSED Not a store credit CLEARLY IN WRITING it staes REIMBURSED I have attached a scan of this from the brocure I received at the time of Purchase Now thay will not honor what is in WRITING? I dont think a court would side with them on this one Ther own brochure staes REIMBURSED plus TAX.Regards,
*** ***

December 31, 2014*** *** Revdex.com, Inc. NDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** *** concerns about his
order. I apologize for any inconvenience Mr. *** experiencedOur records indicate that his order was delivered. I have shared his comments with the Online Order department management so that they can address any issues with their personnelWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceIf he has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

I was moving to Florida and purchased appliances on line for $to have delivered and installed at my new home I placed the order, it was approved and posted by my credit card company, and I received Order confirmation and delivery confirmation dateMy wife placed a second order the next day for TVS on her credit card for $3,900, again approved with a delivery date scheduledWhen I arrived in Florida I called to confirm delivery and was advised that the "Order was cancelled", and a very rude Agent simply informed me to "call my Bank" I called Amex and they confirmed full payment to HHGregg of the chargesI called HHGregg back and even more rudely, they told me that they suspect fraud on the account and simply cancelled both ordersNo further explanation, and no attempt or interest to resolve They would not let me speak to any "manager"There was no fraud on my account and they never reached out to meI am still arranging to get a refund of the monies they collected by challenging the charges directly with AmexWorast experience dealing with their Customer Service people P.SBought the same items from *** - No issue

To say I am frustrated with HH Gregg would be an understatementAfter spending almost $3,on brand new kitchen appliances and confirming delivery for 1/I had to call to find an estimated time of delivery and am told they will not be delivered todayThis is after I disconnected all my appliances and made them ready for haul awayThe reason is because the delivery team did not have a power cord for the dishwasher (which could be purchased at any appliance store)After calling to have this corrected and get my appliances to my house they inform me that they will not deliver on Tuesday (never do)and the earliest would be Wednesday (I am out of town for the rest of the week)So, now I need to re install all my old appliances so my wife has a usable kitchen and to top all of this off for them to deliver I now have to go pick up the power cord myselfHORRIBLE CUSTOMER SERVICE!!!

June 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I
apologize for any inconvenience Ms*** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to honor her request for a replacement refrigerator or a refundAs indicated in our return policy, the return period is days from the date of purchase.Our representative contacted the service plan administrator and was informed that a technician visited the home and ordered a partOnce the part arrives, a repair will be scheduledIf Ms*** has any questions, *** can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

September 21,
*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the range.I
apologize for any inconvenience Mr*** experiencedThe service plan he purchased is administered through WarrantechIt is our understanding that the denied the claim because they determined the issue with the range was caused by physical damageAs indicated in the Terms and Conditions for the service plan, physical damage is not coveredIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 26, 2014*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***I have received your recent letter regarding *** *** concerns
about her appliances.I apologize for any inconvenience Ms. *** experiencedIt is my understanding that her dishwasher was exchanged.Our records indicate that a delivery team visited her home to level the rangeIf she still needs assistance, we request that she contact our Call Center at (800) 284-to schedule a follvisit.We appreciate having the opportunity to respond to Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

November 13, *** ***
Revdex.com, IncEast Washington Street, Suite Indianapolis, Indiana
RE: *** *** (# ***)
Dear Ms***:
I have received your recent letter about*** *** concerns about her in-store credit I apologize for any inconvenience Ms. *** experiencedWe regret that we are unable to offer a refundHowever, the store credit is availableShe does not need to return the older mattressIf she would like to use the store credit, she can visit the store and refer to invoice ***The store credit expires in daysWe appreciate having the opportunity to respond to Ms***’s complaint.
Sincerely,
*** ** ***Director, Service Operations
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November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns
about the store credit.I apologize for any inconvenience Ms*** experiencedAs indicated in the Terms and Conditions for the service plan, the total amount for which the service plan administrator is liable is limited to the retail price of the covered product. When the service plan administrator authorized a store credit, they deducted the amounts they already paid toward the servicing of the product and the food loss claimOur representative contacted Warrantech on behalf of Ms*** and they authorized an additional store credit of $211. For further assistance with selecting a replacement, she can visit the store location nearest her and refer to store credit invoices *** and ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

November 12, 2015RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his sofa.I apologize for any inconvenience *** *** experiencedHowever, we are unable to authorize a return or an
exchangeA representative from our Furniture department is assisting him with scheduling a follservice callIf he has any questions, our Furniture department can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,James Director, Service Operations