HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI spent over an hour in your Smyrna Ga, location today 11/11/attempting to use the store credit that was issued by HhgreggOnce I was being assisted and about to use the issued store credit, I was advised that the Extended Warranty that I originally purchased on 7/22/would not be used/carried over to the new purchaseThe warranty was purchased through Hhgregg using a company WarrantechThe warranty was to cover me through years and at this point should be pro-rated and the remainder applied to the new purchase of my washerHowever, the store manager advised that he could not do this and I would need to buy another warranty in full at over $This would mean that I in turn would have an out of pocket expenseThis is totally unacceptable to meI have been given the runaround since this whole incident occurred on 9/27/and now I am being asked to pay moreIt's bad enough that Hhgregg no longer carries the same product months after my initial purchase but now if I want to ensure that I don't have to buy another washer in the next years, I have to pay for another warrantAbsolutely the worst experience I have ever encounteredHhgregg needs to also apply the differential of the unused time of the warranty to my new purchase so that we can move forwardI would gladly pay the difference at this point to rid myself of this company and horrible experience
Regards,
*** ***
%

April 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her
rebates.I apologize for any inconvenience Ms*** experiencedAccording to the rebate processing company, they have approved her rebate submissionsIf she does not receive her rebates in the next days, we recommend that she contact them at (800) 318-for further assistance.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Good customer relationship is definitely not what I have had to go thru thus far in this matterI have been very clear in what I believe good customer relationship would be considered to me the customerI had nothing to do with the damage and I what a refund or the tv replacedIf that can not be awarded then I will have to go thru a different means to resolve this issueI believe I have been more than patient in this matter and have made every attempt to resolve this in a settle wayI will not continue to play this game thru the Revdex.com with less than what I am asking for as a resolution.
Regards,
*** ***

October 16, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** *** concerns about her dishwasherI apologize for any inconvenience Ms*** experiencedAccording to our records, the manufacturer authorized a store credit for replacementIt is our understanding that a representative should contact her within the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer Ms***s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am now still waiting for the fridge to be fixedI have been on the phone with LG numerous times and spoke with some rather rather representatives who continue to tell me that I am basically out of luckTheir technician had a few parts delivered to my house (including the compressor and others) prior to his scheduled arrival on Saturday, December When he came and started to fix it he advised me that he doesn't have the right partHe said he would order it and come back on Tuesday, December when he did come back he again had the wrong part and is now telling me that he will be back again tomorrow, Thursday, December I have explained to LG that I have wasted hundreds of dollars in food with it freezing on my porch, thawing out and going to wasteThis has been going on for over a month nowHH Gregg doesn't seem to care about their customer yet againI am in desperate need of a working fridge and also some sort of compensation for all the wasted money and food I have had to throw out over the past month and a halfI am also desperate for a working fridge for Christmas since I already went through Thanksgiving without a working fridgeI truly appreciate your response and help in this matter
Regards,
*** ***

October 1, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about *** ***
order.I apologize for any inconvenience they experiencedIn the interest of good customer relations, we processed a price adjustment of $*** *** should receive the refund in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

April 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the service plan.I
apologize for any frustration Mr*** experiencedOur representative contacted the service plan administrator and was informed that he requested a cancellation of the service plan coverage.The manufacturer may be able to assist him with locating an authorized repair center in his areaOnkyo can be reached at (201) 785-2600.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 13, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns
about her purchase.I apologize for any inconvenience *** *** experiencedHowever, we are unable to honor her requestsGiven the length of time that has passed since the purchase in May of 2015, there is no way to verify how any issues with the shelves may have occurredThe delivery invoice was signed indicating that the products were received in good condition.According to our records, a customer service representative recently emailed pdf copies of the owner’s manuals to *** ***.It is our understanding that the rebate card currently has a $balanceIf she believes this is incorrect, we recommend that she contact Cardholder Services at *** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

January 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)
Dear Ms***:I have received your letter regarding
*** ***’s concerns about her repair request.I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that the type of pet damage she reported is not coveredWe regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request formWe are unable to offer a full refundHowever, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Enclosure

August 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***
***’s concerns about her order.I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Susan Brown My order was already confirmed The business had already thanked me for my orderand stated that I could pick it up on May 4th, at the |Brookpark storeIt's not my fault that the refrigerator was on sale for I merely made a purchaseand now they're telling me Oh were sorry, but you can't have what you paid for

August 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s
concerns about his refrigerator.I apologize for any inconvenience Mr*** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return for the refrigerator.Our representative contacted the service plan administrator and was informed that they arranged service with an alternate service providerIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any
inconvenience MsHarris experiencedOur records indicate that the address listed on her order matches the address she provided in her complaint. We have filed a lost package claim with FedExShe should receive more information once they have reviewed the claimIf she has any questions about the claim, FedEx can be reached at (800) 463-Her claim number is ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 15,
"text-align: justify;"> *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***) Dear Ms***: I have received your letter regarding *** ***s concerns I apologize for any frustration Ms*** experiencedWe are unable to honor her request. The delivery date was originally set for 7/11, as noted on the copy of the receipt. We are sorry for any misunderstanding. In the interest of good customer relations, we are processing a $gift card to use at the nearest hhgregg location We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about
his refrigerator.I apologize for any inconvenience Mr*** experiencedOur records indicate that the door was replacedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I just wanted to inform hhgregg of the deplorable service they are recommending to their customers and perhaps they will suggest extended warranties through an alternate companyOne which actually repairs items in a timely fashionI will NEVER purchase an item from hhgregg again, and I will be certain to continue to share my experience with everyone I knowI was still forced to pay money out of pocket for laundry service, as my washer was out of commission for weeks and Warrantech was only able to pay $towards the cost
Regards,
*** ***

">I have received your letter regarding *** *** concerns about her refrigerator
I apologize for any inconvenience Ms. *** experiencedAccording to our records, the manufacturer authorized a store credit for the replacement of the refrigeratorA representative from our corporate office contacted herIf she has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Ms***s complaint
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been in touch every week with the warranty companyHH Gregg should take responsibility for action of a warranty company representing themI am a very dissatisfied customer
Regards,
*** ***

Five year ago *** and I bought front load washer, drier with bases and Plasma TV with speakers
On the washer two repair companies have given me repair estimates more than a new Samsung washer cost
Two years ago my Samsung Plasma TV was unrepairable
Total investment in Samsung durable goods in the last years $with only $of the investment operating correctly

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about the television and the
service plan.I apologize for any misunderstanding about the service planHowever, we are unable to authorize a return or a refundTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.If the coverage has not been used, *** *** may have the option to request a cancellation of the service plan coverageAny refund for which the plan would be eligible would be applied to his Acceptance Now balance. I have enclosed a copy of the service plan cancellation request formIt can be mailed to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure