HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have not been contacted by anyone recently regarding this complaint
Regards,
*** ***

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about her range.I
apologize for any inconvenience *** *** experiencedWe regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverageIt is our understanding that cracks are considered physical damage and not coveredIf she has any questions, Samsung can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 30, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any
inconvenience Mr*** encounteredOur records indicate that the order was fulfilled on 12/24/We hope the delivery process went smoothlyWe hope Mr*** enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

I have received your follletter regarding *** ***'s concerns about his refundWe regret that the check was sent to the wrong address and returned to our corporate officeOur Accounting department is mailing the check to the address he provided in his complaintWe appreciate having the opportunity to answer the complaint
Sincerely,
James TM***

November 4, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any
inconvenience Ms*** encounteredOur records indicate that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

September 18,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** *** concerns about her service plan
I apologize for any frustration she experiencedWe were unable to locate a record of the purchase with the information she provided.
Television service plans sold in our stores do not cover the repair of physical damageShe may have the option to cancel the coverage for a prorated refund as long as the coverage has not been usedIf she would like to request a cancellation of the coverage, we request that she fill out the enclosed form and mail it to the address listed at the bottom of the form
We appreciate having the opportunity to answer Ms. *** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***
Enclosure
----------------------
Request to Cancel Warrantech Extended Service Plan
I hereby request H.HGregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered This form must be completed by the original purchaser
Original Purchase Information (Send Refund to) Same ?
Name ______________________________ Name________________________________
Address (original)_______________________ Address_______________________________
City________________________________ City__________________________________
State/Zip____________________________ State/Zip______________________________
Purchase Date________________________ Telephone # ___________________________
PSP Purchase Price____________________
Sales Invoice Number____________________
PSP Model Number_____________________
Customer Signature_________________________________ Date ___________________
(Original Purchaser)
Reason: ________________________________________________________________________________...⇄ /> Mail To: Warranties Department hhgregg, E96th Street, Indianapolis, IN
Revised: 01-21-

12/30/ O Stars
One star is too muchBought a Samsung TV online from HHGregg as a Christmas gift for my motherTo be delivered on Dec 22ndThey called the day before to confirmOn the 22nd no TVCalled and found out there was no TVNo problem will deliver TV on the 29thAfter ChristmasNo TV for Christmas! We gave my mom a card with a picture of the TV
Called again on the 29th to confirm deliveryThey called again to give the hour windowAll automatedOn the 29th again no TVCalled the delivery warehouseNot only no TV but no TV in the local warehouse or regional warehouse in KentuckySamsung has the TV and they do not have any idea that HHGREGG wants it because no one ordered itCan't help me further though just the delivery warehouse
Called the next day and asked for a supervisorWas told there is no TVThey can’t get oneThe TV they were trying to deliver for two weeks is discontinued they sayThey refused to give me a similar TV (did not ask for any specific TV as I thought most legitimate companies would offer one or two and of course not prepared for the TV not exisiting at all) at their expense as this was a Christmas dealSurprise the Christmas deals are over nowThey offer nothingNot dollars off or expedited delivery or hey this is whats in our warehouse we can get for you quick even though you may pay more for itNo effort was madeNoneShe said HHGregg had nothing similarNo other brand or TV was mentionedNo solution was offeredEven a bad one that at least shows some effortI must repurchase another TVSo in fact they can only give me my money back after all thisIn fact the supervisor seems to indicate she does not want to deal with me about what I might want to purchase and only wants to give me back my money and send me to reorder at the HHGregg site(Not happening)I pointed out that this was not a typical situationI did not get the TV for Christmas and it was a gift, delivery was confirmed twice, the 2nd time a hour window was provided, then after weeks the TV does not exist and never didNothing matteredAfter weeks and inconvenience HHGREGG does not care to fix their horrible service problemI am left with my money back in days if they don't screw that up and no TV even ordered yet (big it needs delivery) days after ChristmasMy year old mom no TV Had to run back to her house to set up her old TV I did not tell her that there is no TV yetI am thinking after deliveries confirmed by HHGregg by phone and email that ended up with no delivery that she believes she will not ever get the TV from themShe is rightMy year old mom waited for a TV twice that did not come and did not exist and after torturing us for weeks HHGregg told me to take my money backAll during Christmas

October 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s
concerns about her washer.I apologize for any inconvenience Ms*** experienced with the repairOur representative contacted the service plan administrator and was informed that the parts needed for the repair arrivedIt is our understanding that a representative should contact her to schedule the repairIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 12,
"text-align: justify;"> *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s concerns I apologize for any frustration Ms*** experienced. Our records indicate that the $refund has been credited to a Visa/Mastercard ending in ***. The credit should post to the account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

Placed order on 11/for a pair of headphones, CC charged immediatelyNotified 11/that company was out of stock and awaiting shipment week of 12/12/No word since then and no response to email inquiries sent to onlinecustomercare@hhgreggAlso if you call the customer service line, wait time is 40+ minutesUnreal a company this size operates like this, 1st and last time I will purchase anything from them

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***)
Dear Ms
***
I have received your letter regarding *** *** concerns about her refrigeratorI apologize for any inconvenience Ms. *** experiencedOur records indicate that the refrigerator was exchangedIf she has any questions, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer Ms***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

September 18, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about her washerI apologize for any inconvenience Ms*** experiencedOur records indicate that the washer was exchanged.
We appreciate having the opportunity to answer Ms***’s complaint.
Sincerely,
James TM***
Director, Service Operations
JTM/rlb

October 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I
apologize for any frustration she experiencedHowever, we are unable to authorize a return or an exchange for the appliances she purchased in November of As indicated in our return policy, the return period is days from the date of purchase We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***’ concerns.I apologize for any
inconvenience she may have experiencedWe regret that we are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his
refrigerator.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his request. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the refrigerator qualifies for an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
See here it goes again,The problems started the first wee,actually after dekivery and was told wait it takes a coupl days to make ice.I told them I did not want it and instead got repair man twice.It was the first week but yet they keep saying the first days.I'm sure there is no one that would like to pay for a new fridge or anything and not have it work like it is suppose to.Now I'm really mad,because they flat out lied about itWe will go purchase a new fridge but I am not gonna settle for nothing less than for HH Gregg to come get this and refund my moneyAll I have asked is for them to keep their word.I will take this as far as it needs to goIt is time for bussiness"s to be made to stand by their word,Exspecially to the working people.I am in amazement how they seem to think they can blow off a customer like their doing.If it were them,they would not stand for it one minute
***

October 1, 2015RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience Mr*** experiencedOur records indicate that the service
plan administrator authorized a store credit for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

April 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his account.I
apologize for any frustration *** *** experiencedThe hhgregg card is administered through *** ***We regret that our representatives do not have access to accounts or the authorization to make changesIf he has any questions, the card administrator can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 4, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding *** *** concerns about her order
and refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that a refund of $was refunded to her credit cardIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***