HH Gregg Appliances

what a looser company they will be out by they won't work with you on even a price match guess they want to be bankrupt to bad for the people that work for this company.*** *** It will be

August 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concerns regarding a refund.We
apologize for any inconvenience Ms*** encounteredOur records indicate that a refund of $was processed on 08/29/As a customer satisfaction we will issue an additional $refundHer account should reflect the funds within to business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

December 12, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for
any inconvenience Ms*** has experienced with her deliveryHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
I apologize for the issues
experienced by Ms***Unfortunately because Ms*** is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchangesAll decisions are made by WarrantechMs *** will receive a credit to reselect if Warrantech deems the unit non repairable
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney Epps

November 28,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN
*** *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience
Mr*** encounteredOur records indicate that the refund was processed on 11/23/The funds should reflect on his account within to business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

On 09/23/I signed a contract for a CU FT wall oven for $2,and a yrwarranty for $ Model number LWD3063BD The sales person was Christopher B*** (2V35) He stated the oven would be in store in approximately weeks and would be delivered to my home address after a call was made to inform me of the item was in store The contract was forwarded to *** BANK and on I received a statement from the financial institution closing statement 09/28/stating $was due and the payment due date would be 10/21/ I called the bank (* ***) and explained I had not received the merchandise (which was a little past the week deadline) To make a long story short; I have called numerous times, been to the store and today spoke to a rep at the Meterie, LA HH Gregg and she stated all items come to Meterie then to Baton Rouge and they have no oven for me I made the November payment to the *** BANK and a December payment will soon be due When I visited the store (NovI was given a print out from their special order display screen that indicated the scheduled date for delivery would be 11/19/and the ETA date would be 11/30/ To this date I have no idea when the oven will be delivered I need professional assistance We lived in Spencer, Indiana and I have purchased numerous items from HH GREGG in Bloomington, IN and never had any trouble with any merchandise or delivery

I would not recommend purchasing anything from HH Gregg at Sandhills in Columbia SC They repeatedly lied to me about the delivery dates They confirmed the night before that they are coming and then I waited at home for the delivery but they never came This happened twice, missing two days of work and canceling with the electrician, plumber and contractor After calling the hh gregg warehouse so many times and about five hours of phone calls, the manager of one of their warehouses drove miles to personally deliver it The Sandhills store did not care if I received my order They are poorly run and they do not know anything about customer service I am thankful for the warehouse manager in Fort Mill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRyan M***s response was laughable. He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude. I'm mind blown at the lack of acceptance of responsibility for this matter.
he was correct about one thing and that is that I did have a delivery scheduled for 12/20. And why mr M***??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter. I begrudgingly went along with the substitute product. but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased. it didn't have the turbo steam and nor did it have the pull out door feature. I immediately once again became unhappy. as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered. the store offered to provide me with the next product up but I had to pay an extra dollars!!!!
you all are a joke and completely unreal. take some responsibility for yourselves and your poorly run business. I felt I had no choice but to pay because I have already had such a hard time with hhgregg. even if I wanted a refund, I can never get a hold of anyone. the stores don't want to help with this matter because it was a web order. hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back. its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay dollars more just to get what I was promised in the first place. mr M*** if you find this acceptable you should be ashamed. I want my dollars back. I should not have had to pay extra because you all sold me a discontinued product. your version of bait and switch is loathesome. you lured me in with black Friday prices but days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!!
return those money to me and I would appreciate something more for my troubles. I placed my order on 11/and got my machines 12/a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** NOT TO WORRY I WILL NEVER BUY FROM THIS COMPANY AGAIN!!!!!!!!!

December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s
concerns about her washer.I am sorry for any inconvenience Ms*** experiencedOur records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

I have
received your letter regarding *** *** concerns about her washer
I apologize for any inconvenience Ms. *** experiencedWe regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a returnAs indicated on the back of our invoices, the return period is days from the date of purchase
According to our records, she purchased an AWWT3I-service plan, which is administered by WarrantechOur representative contacted the service plan administrator and was informed that they scheduled a service callIf Ms*** has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

'Times New Roman';">I have received your letter regarding *** *** concerns about her order
I apologize for any inconvenience Ms*** experiencedIn the interest of good
customer relations, we processed a refund of $She should receive it in the
next days if she has not received it already
We appreciate having the opportunity to answer Ms*** complaint
Sincerely,
*** ** ***

>I have received your letter regarding Cresencio Salazar's concerns about his washer
I apologize for any inconvenience MrSalazar experiencedWe regret that we are unable to honor his requestOur representative contacted the service plan administrator and was informed that they processed a laundry reimbursementIt is our understanding that the washer is functioning properly
or, Service Operations
3TM/rib
We appreciate having the opportunity to answer MrSalazar's complaint
Sincerely,
James TMcNees

October 30, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 10866497) Dear Ms***:I have received your letter regarding *** ***’s concerns about her love
seat.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacementA representative from our Furniture department contacted her. We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

I went with my husband to hh gregg in green bay, wi to purchase a new washer Turns out the advertising for nextday delivery and fre delivery is not excatly that The free delivery is after a $ rebate You pay for delivery and the company sends you a rebateOr you can have a 100$ rebate for instore xcredit No thanks your rude customer service I do not need a again We were badgered by the sales person for not taking the extended warranty because hh gregg had the best We cancelled our transaction as we were paying due to the rudness of this staff We went directly to *** in green bay wi A place that was happy to take our cash Plus thye met the hh gregg price and hh gregg $ off coupon Thanks *** someone in green bay actually nows about customer servicerefreshing See ya never again hh gregg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy complaint number is ***It has been about days since MrM*** responded to my complaint and I still have not received my refund of $or any contact from his companyI appreciate any help you can offer me in re-opening this complaint
Regards,
*** ***

August 2, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : *** *** ** ***
Dear *** ***:We have received your letter regarding *** *** concerns regarding his in store
experience. We apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaint.Sincerely,Stephanie ** ** ***Executive Team

October 21, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** *** concerns about his refundI apologize for any inconvenience he experiencedOur records indicate that a refund was processedHe should receive it in the next days.
We appreciate having the opportunity to answer Mr***s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
It is a shame that it had to go this far. This should have been done on 8/29/16. Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office. I am anxious to see how long it will take the refund on my credit card statement to appear
Regards,
*** ***

From: *** *** Sent: Sunday, January 22, 8:PMTo: infoSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** To try to clear this up a littleThe speakers had quit working before the ninety days was over after the purchaseWhile still within the ninety days HH Gregg had asked me reach out the sharp to see if they would fix the issue and sharp had declined since it was still within the ninety days so I called HH Gregg back and they once again told me to reach out to sharp so I finally gave up and reached out to you all