HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
after reviewing Hh greggs response, I have to say I appreciate the offer but I have been trying for over months to get this resolvedIn the meantime I had to purchase another computerI do not wish to ever do business with them againAs I explained to them earlier I think I deserve a full refund of computer plus warranty money I put outthank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not accept that you cannot look into thisAfter all you all are the ones that started all this confusion
Regards,
*** ***

June 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her
refrigerator.I apologize for any frustration Ms*** experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #***
I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error. But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company. For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer. I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase. So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received. Thank you very much for taking the time to read my email*** ***
Regards,
*** ***

March 27, 2015Peggy *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his microwave.I
apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a store credit for the replacement of the microwaveIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRyan M***s response was laughable. He fails to take responsibility for my tireless attempts to resolve this matter by calling the facilities because no one answers the phones and when they do the responses are unhelpful and staff persons are rude. I'm mind blown at the lack of acceptance of responsibility for this matter.
he was correct about one thing and that is that I did have a delivery scheduled for 12/20. And why mr M***??? because I got a call from some manager who offered me a substandard product compared to what I purchased!! at the time that I received this call I was at work but desperate to resolve the matter. I begrudgingly went along with the substitute product. but feeling unhappy with what I was getting, I went into the store and I was told what I'm getting is a substandard version of what I purchased. it didn't have the turbo steam and nor did it have the pull out door feature. I immediately once again became unhappy. as I spoke with the in store staff, I found out that hhgregg sold me a discontinued product and that was the reason I couldn't get the product that I ordered. the store offered to provide me with the next product up but I had to pay an extra dollars!!!!
you all are a joke and completely unreal. take some responsibility for yourselves and your poorly run business. I felt I had no choice but to pay because I have already had such a hard time with hhgregg. even if I wanted a refund, I can never get a hold of anyone. the stores don't want to help with this matter because it was a web order. hhgregg doesn't seem to run on any high moral ground or ethics and the evidence leaned to me not getting my monies back. its Chicago with freezing temperatures and I was without the use of washing machines in my home due to all this falderal!all of which was on my part no fault! it was either lose the 1560ish dollars already spent, accept a product I didn't want or pay dollars more just to get what I was promised in the first place. mr M*** if you find this acceptable you should be ashamed. I want my dollars back. I should not have had to pay extra because you all sold me a discontinued product. your version of bait and switch is loathesome. you lured me in with black Friday prices but days later when I was suppose to get my product all the sudden you have no more and then I have to pay more money to get what I want????? what I paid for originally????!!!!
return those money to me and I would appreciate something more for my troubles. I placed my order on 11/and got my machines 12/a month later!!!! and its only because I had to dig deeper into my own pockets to pay you all off just to show up at my door.
Regards,
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
I apologize for the issues
experienced by Ms***Unfortunately because Ms*** is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchangesAll decisions are made by WarrantechMs *** will receive a credit to reselect if Warrantech deems the unit non repairable
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney Epps

December 12, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for
any inconvenience Ms*** has experienced with her deliveryHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Roman';">I have received your letter regarding *** *** concerns about his order
I apologize for any inconvenience Mr*** experiencedAccording to our records, a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr***'s complaint
Sincerely,
*** ** ***

August 2, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : *** *** ** ***
Dear *** ***:We have received your letter regarding *** *** concerns regarding his in store
experience. We apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaint.Sincerely,Stephanie ** ** ***Executive Team

May 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her television.I
apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a store credit for the replacement of the televisionShe should receive a call in the next few business daysIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

October 21, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***)
Dear Ms***
I have received your follletter regarding *** *** concerns about her orderAccording to our records, the order was canceled and refundedIf she believes there is an incorrect charge on her billing statement, she may have the option to file a dispute with the credit card administratorWe appreciate having the opportunity to answer Ms***’ complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

I went with my husband to hh gregg in green bay, wi to purchase a new washer Turns out the advertising for nextday delivery and fre delivery is not excatly that The free delivery is after a $ rebate You pay for delivery and the company sends you a rebateOr you can have a 100$ rebate for instore xcredit No thanks your rude customer service I do not need a again We were badgered by the sales person for not taking the extended warranty because hh gregg had the best We cancelled our transaction as we were paying due to the rudness of this staff We went directly to *** in green bay wi A place that was happy to take our cash Plus thye met the hh gregg price and hh gregg $ off coupon Thanks *** someone in green bay actually nows about customer servicerefreshing See ya never again hh gregg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** * ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** NOT TO WORRY I WILL NEVER BUY FROM THIS COMPANY AGAIN!!!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
June 29, .*** *** *** *** *** *** *** ** ***
397-ID #Purchased a new refrigerator on May and had it delivered on May The delivery men delivered the fridge and plugged and set it up changed the doors to go the other side and said it would take two hours to get coldThe fridge/freezer never did get cold it did not work at all with the exception of the light going onPurchase price including tax $429.99On May I tried for several hours to reach these people, but every time I got through all I got was a master voice system telling me press for this and for thatYou get the ideaWhen I finally did get a hold of someone and explained the problem that I wanted someone to come and take a look or refund my money they said they would have to transfer me to someone else and ultimately ended up in the same spot that I already had been several times beforeI pressed every number I could and was told they would have to transfer me againI finally gave up and tried calling the Myrtle Beach number which was on the salesman's card and wouldn't you know! It was the same number in Wilmington that I was transferred to previouslyNo one seemed to want to hear my storyI still have this fridge that does not get cold so does not work and has never worked and obviously defectiveI am in desperate need of another oneAt this point I just want a refund so that I can purchase a new one somewhere else.I have attempted to resolve this problem starting on May 28th and the last call on June 29th with varies calls in-between.I want this non working fridge picked up and a full refund on the purchase of this one.Someone from Haier ( the manufacturer) did call me to inquire about the fridge, but unfortunately was obviously reading from a scriptI was told he could not service this refrigerator because the warranty was voided because it was installed improperlyHH Gregg delivery personnel delivered and installed this refrigeratorThey are now telling me this was not meant for the garageI told him that my garage was fully insulated including the garage doorHe didn't want to hear anything and just went on the same script againSo I could see we were getting nowhereHe wasn't even listening to meI tried telling him that the refrigerator was not a service issue that it was defective and didn't work at all from day one when it was delivered whether it be in a garage or the houseThis refrigerator was eventually going to be moved to my guest house, but at time of delivery it was being painted so was unable to install it at that time.I did read in the Manuel that came with this refrigerator that the temp was ok up to degreesMy garage never gets above degrees or below degreesThe salesman that sold me this unit knew it was going in the garage temporarily. I have not heard one word from HH Gregg to this dateI have reached out to the sales man Stephen Roach previously and on June 29thI also called customer service in Wilmington again both said it was up to the manufacturer Haier who made the Fridge

From: *** *** Sent: Sunday, January 22, 8:PMTo: infoSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** To try to clear this up a littleThe speakers had quit working before the ninety days was over after the purchaseWhile still within the ninety days HH Gregg had asked me reach out the sharp to see if they would fix the issue and sharp had declined since it was still within the ninety days so I called HH Gregg back and they once again told me to reach out to sharp so I finally gave up and reached out to you all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy complaint number is ***It has been about days since MrM*** responded to my complaint and I still have not received my refund of $or any contact from his companyI appreciate any help you can offer me in re-opening this complaint
Regards,
*** ***

October 14, ***
*** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern about the appliance purchaseI apologize for any frustration Mr*** has experienced We have reached out to our local store that is aware of the dishwasher handle not fittingOur local store will be contacting Mr*** to schedule a service call as soon as possibleWe ask the Mr*** contact us directly if our local store has not contacted him We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Desk

June 25, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the order was picked upI am sorry for the delayI have shared her comments with regional management so that they can address any issues with their personnel. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb