HH Gregg Appliances

December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issue.
We apologize for the inconvenience Ms. [redacted] experienced as well as the delay in getting her purchase. Ms. [redacted] was already compensated for the inconvenience, however because she is seeking more than what was agreed upon she is to speak with store management.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any...

inconvenience Mrs. [redacted] encountered. Our records indicate that the order was fulfilled on 11/29/16. We hope Ms. [redacted] enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It took me complaiming to the Revdex.com to get assistance with my complaint.
Regards,
[redacted]

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the refrigerator was exchanged. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg  The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only.  That offer is NOT acceptable  I will not accept their offer and void any other actions.  I may have to persue this matter in a Court Of Law  
Thank You,
[redacted]
*

December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We...

apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted]) 
Dear Ms....

[redacted]
I have received your letter regarding [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the issue was forwarded to the manufacturer. It is our understanding that a representative from the manufacturer should contact him directly. If he does not receive a call in a timely manner, he can contact Samsung at (800) 726-7864 and refer to case# [redacted].
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

Here is the response for Amanda Bennett's complaint.

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any...

inconvenience Ms. [redacted] may have experienced. Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business (Corporate Level) has responded and we have settled the case in a mutually agreeable manner.Thank you very much for your assistance in this manner.
Regards,
[redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about her appliances.We regret her continued disappointment. However, we are unable to authorize a return for her appliances. It is our understanding that they should still be covered by the manufacturer’s warranty. If her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20. 
Regards,
[redacted]

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I am so disappointed in HH Gregg online customer service. I bought a TV online Black Friday and the funds were immediately debited from my account on 11/25. I received an email on 11/27 stating "We're sorry. Due to significant demand, we are oversold on this product and we will not be able to fulfill your order." I was then told it would take 7-14 days to get my refund. So let me get this straight HH Gregg sold a TV they did not have... took my money... and now I have to wait 7-14 days to get my refund!!! This is utterly ridiculous!!! I have complained twice via the customer contact information on the HH Gregg website. It has now been 10 business days and I have still not received my refund. I do not want this horrible experience to happen to anyone else!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 In response.. A technician did in fact put in $952.00 parts and 4 hr. labor on Thurs Sept 25.. we got one tray of ice from icemaker and again it stopped and has not worked since.
It was reported to Warrentech on Sat. Sept 27 I called on Monday sept 29  and the earliest they could fix was to be Monday Oct 6. This is actuallly to send out a tech and then probably order parts then fix.
I had also called HH Gregg in Greenville and spoke with [redacted] on Mon Sept 29..he promised to get back with me after reporting it and was going to call Warrentech himself and get back to me. No one from HHGregg ever got back to me.
This refrig. has been being worked on since Aug 22!!!!! People NEED their refrigerators!! especially one that initially cost approx. $2000.00. The service I have had has been totally unacceptable..Months of not having a working refrig. is NOT GOOD BUSINESS. I bought the extra maintenance agreement in good faith from this company from HHGREGG with HHGREGG saying that if ANYTHING ever happens this refrig would be replaced. I now feel like they will say ANYTHING to sell a product. We have had problems with this refrig since Jan 2013..Referig. was purchased Oct 2012. At that time HH Gregg used another insurance company..[redacted] Appliance (totally unprofessional and did not fix problems) 
It was cool in refrig but just not right..then on my part I had sickness in my family and was dealing with these matters of life until my Father passed away..which was more important to me than my refrigerator...
 I finally decided when tooo much humidity and not cooling and water coming from icemaker and all of the details I have described in my first letter..I felt I deserved SERVICE of QUALITY or a NEW REFRIGERATOR REPLACEMENT or REFUND.
Now I am waiting till yet another technician comes out for non working icemaker on Mon. Oct 6. 
Again though the company has sent out many technicians to resolve problems, I do not expect this from a brand new $2000.00 refrigerator..my husband and I work hard for our money and expect quality when we purchase something. Right now I have a REFURBISHED refrigerator sitting in my kitchen that I cannot even purchase groceries for fear of not cooling properly and getting salmonella.
VERY UNSATISFIED HHGREGG CUSTOMER..
[redacted]

I have received your follow-up letter regarding [redacted] concerns about her purchase.
We regret her continued disappointment. It is our understanding that the card administrator has resolved the issue. We are unable to offer her a refund as she requested.
Our representatives do not have access to accounts. If she has any questions, the card administrator can be reached at (800) 333-1071.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]