Hibu, Inc

6/9/
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This letter is being sent in response to the correspondence received on 5/28/concerning the advertising bill *** *** received.
I attempted to reach *** *** several times. *** *** returned several phone calls to me, but unfortunately we’ve not been able to speak. I do need additional details on *** *** concern as I don’t see a balance due on his hibu account *** for advertising in the *** ***/directory.
I do apologize to *** *** for the inconvenience. I do hope *** *** and I can resolve this concern shortly
Thank you,
Cortney H***hibu Customer Service###-###-####Email: ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is unfortunate that this problem had to be escalated to this degree and hope in the future that customer service and account notes are accurate and updated
***
*** ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated September 30, regarding the advertising concern for *** * ***, Account Name: *** Group, Account Number: ***/SAP, Revdex.com complaint ***
I have worked directly with *** *** to resolve his concernThe advertising has been canceled and a credit has been applied to the account to bring the account balance to $
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

June 15, 2015Dear ***:This correspondence confirms receipt of Complaint ID *** filed by customer *** *** of Computer RepairWe have reviewed the account and see that a call was received from the customer on requesting cancellationIn an attempt to save the account
from cancellation, the representative offered to waive the billing for December and January and *** *** acceptedAccording to the notes on the account, an email was sent to the sales team to request that they contact the customer for assistanceThe sales representative that was assigned to the account is no longer with the company so we are unable to confirm whether any attempts were made to reach *** ***In light of this, we are prepared to offer to waive two months of billing totaling $298.12; this will leave a balance of $on the account.We have made several attempts to reach *** *** concerning the offer and have left voicemails requesting a return callThe last attempt was today but we were unable to leave a message; the recording states that the mailbox is fullWe have emailed the offer and are waiting for a responseAt this point, there is no further action to take on this accountPlease advise if you have any additional questions.Sincerely,Heather H.Executive Services Specialist

February 10,
Dear ***:
We have reviewed *** ***’s response and our initial determination standsThe adjustment of $has posted to the account and no further action will be taken
Sincerely,

As stated in our last responseWe
have offered a credit of $to which we have not received a responseIf
this is accepted, we will process the credit to the accountThe $is the
maximum offerThe customer can accept at any time by responding to the email
that was sent on and the credit will be applied to the accountWe
have addressed the other issues raised on this matter and no further action
will be taken

Dear ***:
This will confirm receipt of the customer letter dated May 13, regarding the advertising concern for *** * ***, Account Name: *** ***, Account Number: ***/ MA, Revdex.com complaint ***
I have been able to resolve this concern directly with ***
***
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Dear ***:
This letter will confirm receipt of your letter dated August 18, regarding the listing concern for *** Greenstein of ** ***.
Our free listing database comes from various sources. Free listings are not guaranteed. We have notified the appropriate parties to have listings for ** *** inserted into the next publication of the *** and *** County, NJ Directories. There is currently a listing for ** *** on Yellowbook.com under the heading of Disc Jockeys
I spoke with *** *** yesterday about the matter. We apologize for any confusion regarding the free listings in our directories
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

March 20, 2015Dear ***:This letter confirms receipt of Complaint ID *** filed by *** ***We reviewed the account and see that no cancellation requests have been receivedHowever, after speaking with the sales representative, David M***, he confirmed that ***
*** did contact him concerning cancellation but he did follow up with her to provide the instructions for cancelling the websiteIn light of this we will refund the payments for the website that have been received totaling $We have spoken with *** *** and she has accepted our offer.If you have any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely,
Heather H
Executive Services Specialist Hibu Investigations and Resolutions

Dear ***:
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This letter will confirm receipt of your letter dated March 24, regarding the advertising concern from *** *** of *** ***. Our records indicate that the customer signed contracts for print advertising on October 2, for $per month, August 2, for $per month and August 1, for $per month. The customer ordered a website on October 2, at $per month with a $design fee
The customer has been billed months for the and print contracts plus billing and late charges. The customer has only billed months of the print contract plus billing and late charges. The customer cancelled the website in February and received a refund of $
The August 2, included a magazine at $per month for monthsShe gave us a month deposit for the magazine at $at the time of the contractHowever, the magazine was cancelled after months. The customer was given a month credit in the amount of $for the magazine in August
*** *** contacted our Customer Service Department this month regarding the amount due currently on her print account. We provided a payment history which shows $18,paid since January A payment in the amount of $posted to the account on March 20, after the payment history was done. We show an amount due now of $There are no other credits due to the customer for her print advertising
I have requested a statement of account showing the amount billed, payments received and payment application. If *** *** has payments that were not posted to the account, she can provide a copy of the front and back of the cancelled check for further investigation.
Additionally, *** *** mentioned that she did not receive the refund of $for the website.
Check * *** for $was mailed to the customer on February 24, 2015. *** *** confirmed we mailed the check to the correct address. We will stop payment and reissue the check
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that they do not keep proper records of the numerous sales calls we received, but in the end we just want removed from the sales call listWe would like placed on a Do NOT Call sales list because we have been extremely dissatisfied with their service and sales approach from the beginning
Regards,
*** ***

June 1, 2015Dear ***:We have reviewed the issue raised by *** *** of the incorrect numberOn the voice verification, the correct number was confirmedHowever, the sales representative did not remove the second number from the contract causing it to print in two of the customer’s three bold listingsIn light of this, we will waive the billing for the print portion of the advertising contract which totals $We have presented this offer to the customer and he has accepted.If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely, Heather H***Executive Services SpecialistInvestigations & Resolutions###-###-####

This will confirm receipt of the customer letter dated August 18, regarding the advertising concern for *** ** ***, *** *
***
*** *** purchased our Advantage Website Product and the agreement was authorized November 8, as a month agreement. I found there were two prior claims on the account due to the issues described in *** ***’s complaint April 25, he received a credit for $July 14, he received a credit for $For a total adjustment $We have received monthly payments from *** *** totaling $I found the $credit he received April 25, was used to pay the $monthly payment for May and June I found $was refunded back to *** *** July 24, In total he has received a 100% adjustment/refund for the total amount paid to us for the maintenance fee
In review of the account, I found the sales representative requested approval to cancel the program early. This was originally sold as a month product & it is our goal to work with the client and make the necessary corrections In this case approval was received from management and the product was cancelled early July 21, We offer a 100% total satisfaction guarantee but this guarantee expires days after the website is live on the internet. Due to it being past the guarantee period there will not be a refund for the initial set up fee I have since spoke with *** *** and this has been explained
Thank you for your time and considerationIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
1-800-643-x 680-

4/29/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** ***
*** *** ***
*** ** ***
Telephone #: ###-###-####
Account #: *** *** hibu Product: Greater ***/***
Dear ***:
This letter is being sent in response to the correspondence received on 4/18/concerning the Pay Per Calls *** has been charged for.
I’ve spoken with *** regarding her concerns and we’ve agreed to adjust the current balance of $153.00.
I do apologize to *** for the inconvenience this has caused her, but I am glad we were able to resolve her concerns
Thank you,
*** ***hibu Customer Service###-###-####Email: [email protected]

Dear ***:
">This letter will confirm receipt of your letter dated September 11, 2014.
Our records indicate that the advertising in question was cancelled on March 25, 2014. Unfortunately, the refund of the design fee was not processed at the time of cancellation. It was requested on June 17, but was rejected in the system. *** *** called on August 28, about the refund. As a result of her call, the $refund was processed on September 2, back to her account
I called the customer today to confirm that they received the refund. The office manager will check and will get back to me
We apologize to *** *** that she was dissatisfied with our service and for the delay in processing her refund. We hope *** *** accepts our apology in good faith and that we may one day do business together again
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### ***

February 21, 2017Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** of ** *** ***We have reviewed the customer’s complaint and have spoken with the customerAs for the customer’s website, there was an issue getting the Agendize appointment feature
added to the website; once this was complete the website was set liveThere was no significant delay in the website going liveAs for the Wave product, there are no errors and the listings have been completedAs a courtesy, we offered a goodwill totaling $and the customer acceptedWe find that there is no basis for further adjustment on the account.If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Dear
***:
This
will confirm receipt of the customer letter dated March 2, regarding the
advertising concern for *** * ***, Account Name: Advanced Auto & Smog, Account Number: ***/P,
Revdex.com complaint ***.
The advertising into Visalia, CA
did not
auto renewThis contract was voice verified by *** ***,
September 16, In listening to this recording *** does agree to the
renewal of the advertising into this productA copy of the agreement as
well the voice recording has been sent to *** for further review
On the other hand, the advertising into Visalia, CA
did in fact auto renewIt was found that *** called into our office
last year requesting to cancel the auto renewDue to the correct action not
being established within our system the advertising ended up auto renewingFor this concern a 100% credit for $has
been placed on the account to pay in full the billing for this product
We
apologize for any inconvenience this may have causeIf I can be of further
assistance please let me know
Sincerely,
Kris
G***
Executive
Services Specialist
*** x ***

3/23/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** ***/ * * * *** *** & ***
*** *** ** *** *
Mabelvale, AR ***
Telephone #: ***
hibu
Product: Yellowbook.com/Wave ***
Dear ***:
This letter is being sent in regards to the rejected
response received on 3/20/regarding the advertising purchased by *** ***.
Unfortunately Hibu and *** *** are not able to come to a
mutual agreement. *** *** did offer to
settle his balance for a onetime payment of $and I cannot accept this
offerI strongly urge *** *** to contact the collection agency, Rauch
Milliken International Inc, with his offer to attempt to resolve
I do apologize for the inconvenience this has caused *** *** and I am sorry we were not able to come to a resolution.
Thank you,
Cortney H***
hibu Customer Service
***
Email: [email protected]

Dear ***:
">
This letter will confirm receipt of your letter dated February 18, regarding the advertising invoice for *** *** of *** *** * ***’s office
We find no contract or account for *** *** * ***. I spoke with *** *** and advised the same.
A copy of this invoice was forwarded to our Legal Department as this appears to be fraudulent
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

April 16, Dear ***:We have received ***’s rejection; however our position remains the sameThere was no bait and switch tactic as the customer suggests*** was never told that the website would be complimentary indefinitelyThe company has honored its wordThe website was sold as a complimentary item on a one year contract and that one year contract was fulfilledWe find that no further action is warranted on this account.As always, feel free to contact us with any additional questions or concerns.Sincerely,