Hibu, Inc

Dear ***:
">
This letter will confirm receipt of your letter dated February 13, regarding the advertising concern for *** *** of *** *** *** ordered a Premium Website on October 31, 2014. Several proofs were sent by email. We received changes from the Sales Representative, Trent W***. The last changes were processed on December 1, 2014. A proof was emailed to *** *** on December 1, 2014. We also left messages for *** *** on December and December 3, 2014. There was no reply from *** *** and the build portion of the website was completed which triggered the billing. The hibu website comes with a 100% Satisfaction Guarantee and can be cancelled at any timeIf cancelled within days of completion of the build portion, the client is eligible for a refund of the design fee
*** *** called our Customer Service Department on January 2, about the billing. He stated that he had cancelled the website weeks ago and requested a refund. He was advised that the design fee would not be refunded. The Sales Representative, Trent W***, was contacted regarding the cancellationThe cancellation was processed on January 13, I spoke with *** *** about the matter. He provided a copy of an email sent to the Sales Representative, Trent W***, on December 2, 2014. I spoke with MrW***. He states that he contacted *** *** who agreed to let him try to make the website right for him. He states that *** *** did not keep the appointments set to make changes to the website
My attempts to reach *** *** to discuss the matter further have been unsuccessful. Based on the research of the investigation, *** ***’s account is not eligible to receive a refund of the design fee.
However, in the interest of customer relations, I am willing to refund 50% of the design fee or $200.00. I will continue to try to reach *** *** and will let you know the outcome of our conversationSincerely,
Claudia B***
Executive Services Specialist
###-###-####

Dear ***:
This will confirm receipt of the customer
letter dated December 15, regarding the advertising concern for Aaron J
Wallace, Account Name: *** ***
LLC, Account Number: ***, Revdex.com complaint ***.
Since
receiving this complaint numerous attempts
have been made to contact ** ***Unfortunately, my attempts have been unsuccessful and I have not had
the opportunity to discuss the concern with himIn response to the concern, The
Terms and Conditions of the agreement include content about the Automatic
Renewal
Automatic Renewal does not occur until after
our company makes three attempts to reach the customer to advise them of the
upcoming auto renewal. Our company sent
the first auto renewal notice 2/23/The second notice was sent 3/14/The third
and final notice was sent 7/26/Due to no response being
received from the customer the advertising auto renewed
If I can be of further assistance please let
me know
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***

7/7/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** ***
*** *** *** **
*** ** ***
Telephone #: ###-###-####
Account #: *** # *** hibu Product: Yellowbook.com-*** ***
Dear ***:
This letter is being sent in response to the correspondence received on 6/22/regarding the cost of the monthly bill being received.
I’ve spoken with **and *** regarding the monthly bill. We’ve agreed to adjust $240.00/onetime which covers $20/month for months. *** thought they were going to be billing at $per month, however the bill is being received for $per month.
I do apologize for the inconvenience this has caused ***.
Thank you,
*** ***hibu Customer Service###-###-####Email: [email protected]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, Jul 10, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: Date: Fri, Jul 10, at 1:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] Thank you so muchFinally got to talk to the right people at the companyThe have been very helpful.Thank you Revdex.com*** ***

3/10/
face="Calibri">*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ ** *** Inc
*** *** **
Lutherville Timonium, MD
Telephone #: ###-###-####
Account #: *** ***
hibu Product: WebReach-Mid-Atlantic 1/5451670Dear ***:
This letter is being sent in response to the correspondence received on 2/24/concerning the advertising bill received.
I’ve spoken with Mr*** regarding his concerns and we’ve agreed that hibu will process an adjustment for $to take care of the remaining balance due on the WebReach contract.
I did apologize to Mr*** for the inconvenience this has caused him, but I am glad we were able to resolve his concerns
Thank you,
Cortney H***hibu Customer Service###-###-####Email: ***

This will confirm receipt of the customer’s rebuttal letter dated September 3, regarding the advertising concern for *** ** *** , *** * ***, Account ***
Please reference the terms and conditions of the authorized agreement
Cancellation/Notices to Publisher:
With respect to print services, Customer may cancel this Agreement, upon written notice to Publisher given prior to the fourteenth (14th) day after Customer signs this Agreement (prior to the fourteenth (14th) day after Customer's voice verification of this Agreement if this Agreement was made by way of telephone sale)With respect to the Internet Services, other than the WebReach Services and *** Search and Display Services, Customer may cancel this Agreement seven (7) days prior to the establishment of the Internet ServicesWith respect to the WebReach Services and *** Search and Display Services, Customer may cancel this Agreement effective after the initial six (6) months of WebReach Services or *** Search and Display Services (as applicable) on twenty (20) days prior notice to PublisherCustomer shall give any written notice to Publisher required by this Agreement by certified mail, return receipt requested, reputable overnight courier or hand delivery, and notices will be deemed to have been given, one (1) day after date of mailing or date of deposit with a reputable overnight courier, or on the day of delivery if delivered by handAny such notice shall be addressed to Customer Service, Attn: Cancellations, hibu Incat *** * ** *** *** ***, IA ***Customer acknowledges that Publisher shall retain any deposit, which will be applied to any future print services or Internet Services purchased by Customer within two (2) years from the date of this AgreementAt the end of such two-year period, Customer will forfeit the deposit including any right to apply the deposit to future print services or Internet Services
The cancellation request was received outside the allotted timeframe as indicated within the terms and conditions of the authorized agreement therefore the initial set up fee will not be refunded
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Hibu did not increase their offer like they said in their reply to my complaintThat is a lieThe 50% discount was given to me before the complaint was made to the Revdex.comThey called and argued with me that they gave me a better than average deal and wouldn't go any further than what they already refundedThey made a poor attempt at an apology without actually taking responsibility for their mistakes ("I'm sorry you feel that way" and "I'm sorry you didn't receive the service you expected")They claim they emailed the proofs to me in February but ironically enough, I did not receive any of them; and I check my junk mail frequentlyThey did not have anything to say about their lack of communication in handling our account, other than it's not the salespersons responsibility to contact me after the agreement is signed and if they hear nothing they assume everything is approvedClearly by all the negative reviews on ***, there are several people upset with Hibu's poor business practices and I'm not the only one that didn't receive any proofs. They also had no response when I told them the customer service rep handling the initial complaint rarely responded to my attempts for contact via phone messages and email, therefore wasting hours of my valuable and expensive time
I didn't expect Hibu to come back with any further offer from this complaint - because it's clear that they make mistakes frequently; and they know that, so they build it into their lengthy and wordy contract (that you practically need a lawyer to decipher)Hibu doesn't care about customer service; nor do they take pride in their workIf they did, they'd back it up with better work, service for their paying customers, and sincere apologies for THEIR mistakesI just want to make sure others are aware of this before they pay a lot of money for a lot of mistakes, no communication, and/or poor ad design
Regards,
*** ***

Dear ***: This will confirm receipt of the complaint dated 11/21/from *** ***, ID ***, our Account: *** *** * ***, Account Number: * ***. The last package *** *** purchased with us was for our Beulah/Frankfort/Honor, MI bundle which included a
Website and a listing on yellowbook.comThis was a month package and the publication ran from 5/21/through 4/21/17. After the publication was complete the website was expired in our system but it was never pulled down from the InternetIn checking the Internet 11/7/the website was still appearingTo clarify, no billing has occurred on the account since May We have since had the website pulled down from the Internet. We cannot and do not guarantee free listing information as we acquire our listing information from multiple outside vendorsPlease reference the disclaimers published in the beginning of the Business and Yellow Pages sections of the directoryAs a courtesy, I have submitted the request for this customer to receive a free listing under Tanning Salons, Garden Centers, Computers-Svce & Repair in the Beulah/Frankfort/Honor, MI editionAlthough, if a Company decision is made to no longer publish free listings in this directory, then this decision will override. I have not been able to get in contact with this customerIf *** *** would like to discuss this further please have him give me a call. Sincerely, Kris G*** Executive Services Specialist ###-###-#### Direct ###-###-####

Complaint: ***In response to the rebuttal, the advertising has been cancelled in our system as of 11/22/To date, Mr*** has received a 100% adjustment for the billing that occurred on the account prior to the cancellation of the assetsThe account is showing a $balance due. I do not find hibu ever submitted a refund to this customerIn fact, our system indicates payment was declinedMr*** has forwarded an email to me asking that we leave him aloneWe ask for this concern to be considered resolved and for no additional rebuttals to be received. Thank you,Kris G***Executive Services Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***
This letter will confirm receipt of your letter
dated 5/25/regarding the advertising concern for *** *** ** *** *** *** * *** ***
Our records indicate *** *** purchased a
premium website with our Sales
Representative, *** ***, on 6/2/16. The site was published on 6/30/16. *** *** agreed to a month commitment for
the website by agreeing to pay the design fee over a month period. *** *** contacted the Sales Representative
in November stating his site was not coming up in a *** search. *** *** and our Website Product Support Team,
were able to find the site in the google results. *** *** called in changes to the website several times. On 1/17/the customer received a month
adjustment in the amount of $for a keyword that was missing from the
website.
*** *** states he told *** *** to cancel the
website months ago. *** *** is not
able to cancel the website for him and states that she advised *** *** to
contact Customer Service. We have no
record of a cancellation request prior to 5/4/17. At that time, *** *** was told by our
Customer Service Representative that he made a month commitment and could
not cancel the website until 6/30/17.
In the last year, there were unique visitors to the
customer’s website. In a *** search
today for *** *** ** *** *** *** *** website came up on page 1. We are
unable to honor *** *** request for a full refundWe are offering to
cancel the website early and issue an adjustment for the $balance on the
account. We are trying to reach *** *** to advise.
We apologize that *** *** felt the need to
contact the Revdex.com. We hope he accepts our
apology in good faith and that we may one day do business together again
Sincerely,
Claudia B***
*** *** ***
*** *** ***

5/11/
face="Calibri">*** *** **Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ *** *** *** ***
*** * *** ***
Rock Hill, SC ***
Telephone #: ###-###-####
Account #: *** *** hibu Product: Fort Mill/Rock Hill/***
Dear ***:
This letter is being sent due to the rejected response received on 5/1/concerning the free listings which printed in our Fort Mill/Rock Hill/directory for *** *** *** ***.
I have spoken with *** *** and we’ve agreed to refund $1760.16, 100% of what they paid for their advertising package in the Fort Mill/Rock Hill/directory. The listing that printed in error was a free listing, and not part of their contract. The proper documents have been submitted to update the information for future editions.
I do apologize to *** *** for the inconvenience this has caused her, but I am glad we were able to compromise on her concerns.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

Please see Hibu's response to complaint ID ***

Complaint: ***
I am rejecting this response because:
-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Jun 2, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** Date: Tue, Jun 2, at 8:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
The company has not yet refunded the amount agreed on yet, once the amount is credited back into my account I will let you know, but as of today the amount that the yellow book rep and I agreed upon has not been credited to me, they told me it would take weeks but as of yet nothing was refunded,
Thsnks
Regards,
*** * ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They have been working with me and have corrected most of my concerns and their promises However they are charging my credit card and have not credited my account There is another charge posted on November 3, for $ I see credits to my credit card account
Regards,
*** ***

June 1, Dear ***:
We have reviewed *** ***’s rebuttal and refund requestAs previously stated, a six month contract was signed by the customer and this is why the cancellation request was not honoredThe account was not eligible for cancellation until May and the customer was advised of thisThere are notations on the account indicating that changes were received and processedAdditionally, we have spoken with sales and there is no record of receiving the cancellation requests that the customer states were made within days of signing the contractIn light of this, we find no basis for a refund on the account.Please feel free to contact us with any additional questionsSincerely,
Heather H***
Executive Services Specialist
Investigations & Resolutions
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The Main office in StLouis was never notified of the contract and it was paid from the Rock Island OfficeThe signer did not have authorization to sign on behalf of ** ***, let alone *** * *** with whom he was not employed.We have received several invoices all with different amounts due and a "collections" invoice that shows yet another amountHIBU has also taken monies out of a checking account for the Rock Island office stating that those amounts were for online advertisement This is not the way to do business.Their accounting practices need to be investigated as well
Regards,
*** ***

Dear ***:
This will confirm receipt of the customer
letter dated January 4, regarding the advertising concern for *** * ***, Account Name: *** ***, Account Number: ***, Revdex.com complaint
***.
A
copy of the legal purchase agreement was received
from *** *** January 13,
This documentation is currently being reviewed to determine who assumed
the liabilities of the business when the business was purchased by *** ***Once
this is determine I will respond providing an update
In the meantime, if I can be of further
assistance please let me know
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***