Hibu, Inc

February 27, 2015Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** of *** *** ***We understand that *** *** disputes authorizing the contractWe have previously addressed this complaint with himWe received the
signed contract via fax from the customer’s businessWe have enclosed a copy of the contract for your reviewSince the contract was faxed from the business, this means that it would have been signed out of the presence of the sales representativeAdditionally, we received an email from *** *** stating that he has spoken with his ex-wife and she stated that she has signed previously for himIf this is the case, then the dispute is with her, not HibuIn light of this, we find that no further action is warranted on this matter.Please feel free to contact us with any questions.Sincerely,
Heather H
Executive Services Specialist

'Arial','sans-serif'>Dear ***:
This email confirms receipt of your letter dated July 9, regarding the advertising concern for *** *** of *** ***
Our records indicate that the advertising in question was authorized by *** *** on November 21, with our Sales Representative, Patrick M***. The order is for Display Standard online advertising
Mr*** states that the order was misrepresented as he was not advised that the agreement was for a month minimum. Mr*** also feels that the return on the investment is very low for the number of impressions produced. Reports for the online campaign indicate that in the last days the campaign had impressions with clicks
The campaign went live on December 15, and began to bill. Mr*** began to call us in March to request cancellation. Since this product has a minimum month term, his requests were denied. Mr*** told our Collections Department that his Sales Representative, MrM***, told him he should be able to cancel. MrM*** is no longer in our employ so we are unable to consult him on the matter. The campaign was cancelled on June 19, when the contract was fulfilled. A prorated credit of $was posted to the account due to the cancellation. The balance on the account is $
I spoke with Preston Redwine of *** *** yesterday about the matter. We have agreed to adjust 50% of the program or $one time. I have also requested that our Sales Department reach out to MrR*** to review their advertising program and other Search products
We apologize to Mr*** and MrRedwine that they were dissatisfied with our service and felt the need to contact your office. We hope they accept our apology in good faith and that we may continue to do business together
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

Dear
***:
This
letter will confirm receipt of your letter dated 2/21/regarding the
advertising concern for *** *** of *** *** ***
Our
records indicate that the advertising in question was verbally authorized by
*** *** with our Sales
Representative, Deb S***. There is a recording on file. This agreement is for listings in the Quakertown/Upper
Bucks Co, PA yellowbook and our Claiming and Listing product (***) at
$per month
The
billing for the *** began in December increasing the customer’s bill by $
to $157.00.
*** *** expected the *** to bill when the new directory billedMsS*** did advise *** *** on
the call that the *** would begin with his next bill. The current charge on the account is $
I
spoke with *** *** about the matter.
He states that the issue has been resolved.
We
apologize to *** *** for any misunderstanding and that he felt the need to
contact the Revdex.com. We hope that *** *** accepts our apology in good faith and that we may continue to do
business together
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### ***

2/22/
*** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
North Front St
Harrisburg, PA
RE: Revdex.com Number: ***
*** ***/ *** *** * ***
***
*** * *** ** ***
Longview, TX ***
Telephone
#: ###-###-####
hibu
Product: Website- *** Dear ***: This letter is being sent in response to the correspondence
received on 2/7/concerning their website.
I am still working on this with the customer, but we have
not reached a resolution as of now. I
will send an additional update once this is resolved.
Thank you,
Cortney H***
hibu Customer Service
###-###-####
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated September 10, for ID *** regarding the advertising concern for *** ***, * * * ***
In review of the authorized agreement the customer signed for a bold listing to appear under the heading Drug & Alcohol Testing & Screening. A copy of this agreement has been included as an attachment I find this to be the same for We do not offer the heading Labs Medical and there is no record that supports the customer was to appear under any other related headingThe concern being expressed is with a free listing appearing under the heading of Nurses To clarify, we purchase our free listing information from multiple outside vendorsTypically this information is established when a business contacts their local phone provider to establish phone serviceThese vendors also sell the listing information to other companiesWe print a disclaimer on the very first page of the White and Yellow page sections our directories that the publisher cannot and does not guarantee the accuracy of this informationSince my involvement the request has been submitted to have the information removed from appearing under the Nurses headingAdditionally, I have requested for the information to be reviewed again prior to the pages being ship to printer for future publications I have attempted to reach *** *** but these attempts have been unsuccessfulI suggest *** *** contacts his local phone provider to request for them to update their records
If I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Dear Cynthia: This letter will confirm receipt of your letter regarding the advertising concern for Ashley Lefeld of Golden on Main Boutique Our records indicate that *** *** ordered the Claiming and Listing servide on August 12, 2016. This product is designed to claim the
customer’s online listings on ***, ***, Bing, Yelp, Foursquare, YP.com and Superpages.com as well hundreds of other online Directories. In addition, we create pages for the business on Facebook and Twitter. We provide a Dashboard so the business can track their digital footprint progress and monitor the online listing information monthly. This product is not a ranking product. The minimum contract term is twelve (12) months. The service may be cancelled when the minimum contract term is met. *** *** will need to let us know if she wishes to cancel at that time*** *** did not receive the email with the link to her dashboard and is not receiving the monthly reports. We have requested that our WAVE Support Team resend the link *** *** may call our WAVE Support Team at *** *** *** for any questions or changes. They are available Monday through Friday 8am - 6pm ESTHe can also “Chat with us” at the bottom of the web pageWe apologize to *** *** that she felt mislead and felt the need to contact your office. We hope *** *** accepts our apology and that we may continue to do business togetherSincerely, Claudia B*** Executive Services Specialist ###-###-#### ***

Dear Cynthia:
This letter will confirm receipt of your letter regarding the concern for *** *** ** *** ***
Our records indicate that we received an order for a Premium Website on November 12, 2014. We finished building the website on December 30, 2014. Since
*** *** owned the domain name, we notified him that he could set the site live*** *** called on January 9, with the authorization code for the release of the domain name and was instructed to transfer the domain name to ***. Upon completion, he could set the site live or should provide us with the login information so we could set the site live. We did not hear back from him until May 4, when he called to cancel the website
Regarding the print advertising, we have a contract on file for advertising in the *** *** *** ** Yellowbook which we were unable to process as there is no signature.
We are willing to offer the same program at no charge in the next edition of the directory and suggest that *** *** reinstates his website. He will need to purchase his domain name
We are attempting to reach *** *** to discuss and will let you know the outcome of our conversation
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Jun 3, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** Date: Wed, Jun 3, at 7:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] has credited the amount we agreed on back into my account, there rep called me yesterday (Kris) and left me a voicemail stating she had credited the funds we agreed on back onto the credit card that was used, the credit posted to my credit card account today, Thank you*** * *** ***

8/19/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/*** *** *** *
***
*** *** *** **
Bel Air, MD ***
Telephone #: ###-###-####
hibu Product: Baltimore Metro East Edition/***
Dear ***:
This letter is being sent in response to the correspondence received on 8/4/concerning the advertising bill received by *** *** *** * ***.
I am continuing to work on the concerns with *** on behalf of *** ***.
Unfortunately, we have not yet reached a resolution, but we have been in contact on a regular basis.
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I thank HIBU for the speed and cooperation, it is very appreciated
Regards,
*** ***

August 27, 2014Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** of Heavenly Flowers TooA review of the account shows that an additional payment was processed April and the payment was reversed on We requested that *** ***
check her statementsShe has responded that the bank confirmed that the credit was made back to her accountIf there are any other questions, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Dear ***: This will confirm receipt of the complaint dated 10/30/from *** ***, ID ***Our Account: *** ***, Account Number: SAP ***. To clarify, our records indicate *** *** paid a $one time design fee at the time of sale, September 11,
2017. When the cancellation is processed in our system September 20, 2017, this creates a $credit on the accountOctober 11, Hibu processes a $refund back to *** ***’s banking accountThen on October 27, Hibu receives a $chargeback from *** ***’s bank for the September 11, payment. Because we refunded $October 11, and then we received the bank chargeback for another $on October 27, 2017, *** *** has actually received $more in credit back into her bank account then she should have receivedThis is the reason the account was showing an unpaid balance. Although, I have had no direct conversation with *** *** we have been communicating through voice messagesIn a voice message that was received today it appears the concern has been resolved. If I can be of further assistance please let me know. Thank you, Sincerely,Kris G***Executive Services Specialist ###-###-#### Direct ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear ***: This will confirm receipt of the complaint dated 4/28/17, from *** ***, Account Name: *** *** *** ***, Account Number: ***, complaint ***. June 15, *** *** entered an agreement with hibu for our Wave Add On month Min Term at
$per month Digital products require for the billing be set up on monthly recurring paymentsThe Wave Add On product is one of our Digital products and it was set live in our system July 11, The first statement was sent to the customer July 15, The first payment was pulled was days later, July 15, Not March as being indicated by the customerThe month billing cycle begins from the date that the first invoice is sent to the customerThe month billing cycle is not based on the date of the agreementIn this case the first invoice was sent to the customer July 15, and the twelfth invoice will go out June 15, Our Wave Add On product includes Claiming on ***, ***, ***, ***, ***, YP.com and ***.comBusiness pages on *** and ***Listing Distribution of 100s of online directories, Wave Dashboard to track their digital footprint progress, and Monthly Monitoring of business listing information across the network of sitesThe original Progress Report Overview for this customer has a start date 7/12/and it shows the customer had previously claimed their listing on ***, ***, ***, ***.com and ypWhen a listing is claimed prior to our involvement the process changes a bit, no post cards are sent to the customer, and hibu will work to manage the listing across the network of sites on a monthly basisThe Monthly Reports are being sent to the very same email address, ***@***.com, that the monthly invoices are being sent too, but the customer insists they are not receiving the monthly reports, and is only receiving the statements On 7/12/the Baseline Report Overview error rate for this customer was at 96%In review, the May 1, Monthly Report error rate is now 12%(7/12/Progress Report Overview, Baseline Report, and the May 1, Monthly Report are attached) The customer is claiming that her listings are not being managed by hibu on the network of sitesThe most recent report generated May 1, shows thirteen of the fifteen network of sites that their Listings are being Manage by hibu If the listing were being managed by someone other than hibu, the report would indicated in the “Comments” column “Already Listed” or “Public Edit” From what I see the program is working as it shouldAt this point the customer has billed ten months and the Wave Add On product is not eligible for cancellation until the term of agreement has been fulfilledAs a curtesy to the customer, I offered to pay the last months on this agreement and then cancel the advertising once the term of agreement has been fulfilledThis offer has been refused by the customer. If *** *** decides she would like to accept the adjustment that has been extended, please have her contact meIf I can be of further assistance please let me know Sincerely, Kris G*** Executive Services Specialist ###-###-####-***

Dear ***:
This will confirm receipt of the customer
letter dated February 28, regarding the advertising concern for James
Butler, Account Name: Butler Tree
Service, Account Number: ***, Revdex.com complaint ***.
It
was found that the website went down because it was
using the *** name
servers which were recently shut downAlthough this officially took place in
December, many sites stayed up well past this date. Our domain history shows the site was last
showing our IP address, and therefore our website, on 2/11/The website is
currently active and a settlement has been agreed upon by *** *** to
compensate for the time the website was down
For the concern expressed regarding not being
able to cancel the advertising into Memphis Area Wide, TN 2018, this product
had a close date of 2/2/The request to cancel the advertising would have needed
to come from *** *** prior to this dateAs a courtesy, a 10% goodwill monthly adjustment
is being applied to the unpaid balance of this product
If I can be of further assistance please let
me know
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated December 2, regarding the advertising concern for Michael Shaw, Account Name: *** *** ***, Account Number: ***/MA, Revdex.com complaint ***
This letter will confirm the discussion regarding your hibu advertisingAs agreed, we are crediting your account as follows: *** Metro, MD - Amount, $26/month, $312/annually
We will apply a retroactive credit for the number of months that have billed and then each subsequent month thereafter until the credit expiresPlease allow two (2) billing periods for this credit to appear on your invoice
Thank you for your understanding during our recent investigation regarding your advertisingWe are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner
We hope you will give us the opportunity to service your advertising needs in the future
Sincerely,
KRIS G***
Executive Services Specialist
###-###-#### x ***

Dear ***:
This will confirm receipt of the customer letter dated September
27, regarding the advertising concern for *** ***, Account Name: ASAP
Pharmacy Inc., Account Number: ***/W, Revdex.com complaint ***
The contract
for StPetersburg/Clearwater was verbally
authorized August 25,
by *** ***During this call ***
advises our sales representative that she wants to keep everything the same as
last yearOur sales representative clearly explains to *** how she would
need to provide her verbal authorization to proceed with the agreement***
agreesAfter listening to this call I do not find that any deception has occurred
on behalf of hibuAttached is a copy of
this recording
Our records
indicate the hibu Agreement confirmation email was sent 8/26/to the email
address ***@***.net. Attached is a copy of the original email sent
We have no
record of any calls being received from *** *** requesting cancellation
after the verbal agreement was made August 25,
Based on my review of this concern, I have found this to be no
error
If I can be of further assistance please let me know
Sincerely,
Kris G***
Executive Services Specialist
*** x ***

Dear ***:
">
This letter will confirm receipt of your letter dated August 15, regarding the internet advertising concern for *** *** of *** *** *** and *** ***
Our records indicate that the advertising in question was authorized by *** *** with our Sales Representative, Dave B***. The agreements were for websites. Per the contract, the website may be cancelled at any time. The account is eligible for a full refund of the design fee if cancelled prior to days of completion of the build of the site. The website for *** *** was set live on April 4, 2014.
*** *** requested cancellation on August 4, 2014. We refunded a prorated credit in the amount of $43.17. In the case of *** *** ***, the website was set live on April 4, 2014. *** *** requested cancellation on August 4, 2014. We refunded a prorated credit in the amount of $32.34.
I spoke with *** *** about the matter. She advised that the website for *** *** *** had an incorrect phone number in a couple of places, incorrect email address and a paragraph that was incomplete. She called to make the changes on July 9, 2014. She stated that MrB*** was to have made these changes. This cannot be confirmed because MrB*** is no longer in our employ and the site has been corrected. However, we offered an adjustment in the amount of $equal to the cost of the site for the months that the site was incorrect.
We received an email on August 28, from *** *** stating that they will accept this offer but are not satisfied and will keep the Revdex.com complaint open. Based on the investigation we feel our offer is fair and reasonable and no further adjustment is warranted
We apologize to *** *** that he had this experience. We hope *** *** accepts our apology in good faith and that we may continue to do business together
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

*** ***
This letter will confirm receipt of your letter dated March 24, including *** *** comments
Our position is unchanged
We are very sorry that *** *** feels he has been misledWe have a highly trained and ethical Sales ForceLinda F* has been with hibu for over years and is therefore a very experienced Sales Person
We take any complaint seriously and a full investigation has taken placeWe do apologize to *** *** *** *** that they feel we have been dishonest and that they felt the need to contact the Revdex.com
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####