Hibu, Inc

Dear ***:
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This letter will confirm receipt of your letter dated June 21, regarding the hibu advertising for *** *** of ***’s.
Our records indicate that *** purchased a Silver website on December 12, for $per month. The site was completed on January 6, and began to bill. *** already had a Premium website that continued to bill at $per month. The Premium website billing overlapped two months with the Silver website billing. The Premium website was cancelled and we processed a credit for $on February 19, for the overlap. We received an email on March 27, from *** requesting cancellation of the Silver website. The cancellation was processed on April 6, 2015. We refunded the $prorated credit generated by the cancellation back to the customer’s account. We also issued a goodwill adjustment of $for the last month that the Silver website billed.
*** signed a contract for advertising in the Issue of the Grand Junction, CO Yellowbook. *** was not in the book in the issue and had free advertising in the issue. Since he had not had paid advertising for two years, a $deposit was required for the issue. Our Sales Representative, Adam H***, advised *** by email and phone that a deposit was required. We never received the deposit.
I spoke with *** about the matter. We have agreed to refund $and will give him a NET Silver Placement ad on Yellowbook.com for one year at no charge
We apologize to *** that he was dissatisfied with our service and that he felt the need to contact your office. We hope *** accepts our apology in good faith and that we can continue to do business together
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The Business (Hibu) acknowledges their numerous mistakes, and that they mishandled my payments several times, and "shut-down" my web-program because of thatThe Hibu representative had no explanation as to why these incidents had ocurred so many timesShe apologized, and she asked if I would consider doing business with HibuI will never do business with Hibu againThey are so busy trying to automate EVERYTHING that they do that they don't even know WHY IT HAPPENS when a mistake occurs !!
When their customer service repfirst contacted my office, she left the phone number of a call-centerWhen I tried to call her back the person who answered my call stated that she had no idea who the person was that had just called my office! Very unimpressive
Regards,
*** ***

Dear ***:
This will confirm receipt of the customer letter dated October 28, regarding the advertising concern for *** ***, Account Name: *** ***, Account Number: ***, Revdex.com complaint ***.
It has been explained to *** *** that this is a month agreement
and cannot be cancelled prior to the term of the agreement being fulfilledA copy of this agreement/terms and conditions of the agreement was sent to *** *** July 7, where the Service Terms for the program(s) purchased is thoroughly explainedA copy of this agreement/link to terms and conditions is being included as an attachment to this response
Service Terms for hibu Search Marketing PPC
Cancellation
Each month, you will be charged a monthly budget amount for each Service Month of your Search campaign (“Monthly Budget”)If we do not fully spend your Monthly Budget in a Service Month, the remainder will be credited to your account to be spent in the following Service MonthOn cancellation, any remainder of the Monthly Budget will be spent by us until it is complete
If you have purchased Search Basic: You may cancel this Service effective on or after the end of the Minimum Term, either by telephoning us, emailing us or writing to tell usWe must receive your notice to cancel this Service:
(i) at least days before the end of the Minimum Term; or (ii) at least days before the end of any renewal term (if the Minimum Term has ended); If we do not receive your notice to cancel within the timeframes above, this Service will carry on for an additional renewal term and will not be cancelled until the end of that renewal term
If you have purchased Search Standard, Search Classic, Search Plus or Search Premium: You may cancel this Service effective on or after the end of the Minimum Term, either by telephoning us, emailing us or writing to tell usWe must receive your notice to cancel this Service:
(i) at least days before the end of the Minimum Term; or (ii) at least days before the end of the current Service Month (if the Minimum Term has ended)If we do not receive your notice to cancel within the timeframes above, this Service will carry on for an additional Service Month and will not be cancelled until the end of that Service Month
If you cancel this Service, or if hibu cancels this Service under Paragraph 21(d) of the General Terms, prior to the end of your Minimum Term: (i) If your request to cancel is received by us at least days before the end of the current Service Month, then this Service will be cancelled effective at the end of such Service Month; (ii) If your request to cancel is received by us later than days before the end of the current Service Month, this Service will carry on for an additional Service Month and will not be cancelled until the end of that Service Month; and (iii) In addition, hibu may charge you, and you agree to pay, an early termination fee of $or the amount of your Monthly Budget, whichever is greater
Service Terms for hibu Display Advertising (“Display Ads”)
Cancellation
Each month, you will be charged a monthly budget amount for each Service Month of your Display Ads Campaign (“Monthly Budget”)If we do not fully spend your Monthly Budget in a Service Month, the remainder will be credited to your account to be spent in the following Service MonthOn cancellation, any remainder of the Monthly Budget will be spent by us until it is complete
You may cancel this Service effective on or after the end of the Minimum Term either by telephoning us, emailing us or writing to tell usWe must receive your notice to cancel this Service: (i) at least days before the end of the Minimum Term; or (ii) at least days before the end of the current Service Month (if the If we do not receive your notice to cancel within the timeframes above, this Service will carry on for an additional Service Month and will not be cancelled until the end of that Service Month)
If you cancel this Service, or if hibu cancels your Service under Paragraph 21(d) of the General Terms, prior to the end of your Minimum Term: (i) If your request to cancel is received by us at least days before the end of the current Service Month, then this Service will be cancelled effective at the end of such Service Month; (ii) If your request to cancel is received by us later than days before the end of the current Service Month, this Service will carry on for an additional Service Month and will not be cancelled until the end of that Service Month; and (iii) In addition, hibu may charge you, and you agree to pay, an early termination fee of $or the amount of your Monthly Budget, whichever is greater
As a courtesy a time goodwill adjustment was extended for $to compensate *** *** for the prorated charges that occurred on the accountThis offer was refused therefore no adjustment has been applied to the accountIf I can be of further assistance please let me know
Sincerely,
Kris G***
Executive Services Specialist
###-###-####-***

*** *** *** ***
*** *** *** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** *** * *** *** *** *** *** ** *** *** ***
*** *** ***
***
*** *** *** ***
** *** We were prompted on this complaintThe customer submitted payment information and we are in the process of reviewing itWe will respond once we have completed the review. Thanks,Heather H***
*** *** ***
** *** ***
*** *** *** *** ** *** ** ***
***

Dear ***:
"MARGIN: 0in 0in 10pt" class="MsoNormal">This will confirm receipt of the customer letter dated December 17, regarding the advertising concern for *** * ***, Account Name: *** *** ***., Account Number: 1-***, Revdex.com complaint ***
In speaking with *** *** today, he has advised that his concern has been resolved and that he is just waiting for his refund. It was explained to him that the refund was requested 12/18/and that it would be refunded back to the same account where payment was takenThe refund will occur within 7-days from the date the refund was requested
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

Fax: ###-###-####
4/30/
*** *** Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: ***
*** ***/ ** *** Inc
*** *** **
Lutherville Timonium, MD
Telephone #: ###-###-####
Account #: *** ***
hibu Product: WebReach-Mid-Atlantic *** ***Dear ***:
This letter is being sent in response to the correspondence received on 2/24/concerning the refund Mr*** was to receive.
I’ve spoken with Mr*** regarding his concern. He has received the refund. The refund was submitted to go back directly to his credit card. Mr*** has verified the refund was processed to his credit card.
I did apologize to Mr*** for the inconvenience this has caused him
Thank you,
Cortney H***hibu Customer Service###-###-####Email: [email protected]

Dear ***:
This will confirm receipt of the customer letter dated September 30, regarding the advertising concern for *** * ***, Account Name: *** Group, Account Number: ***/SAP, Revdex.com complaint ***
I have worked directly with *** *** to resolve his concernThe
advertising has been canceled and a credit has been applied to the account to bring the account balance to $
Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call
Sincerely,
Kris G***
Executive Services Specialist
###-###-#### x ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
PS The company has made a complete turnaround since I have filed this complaint with the Revdex.comI have finally got to talk to the proper supervisorsThey have been very nice, cordial and very helpfulThey understood my dissatisfaction and have remedied the situationI wish to thank Claudia B***.I wish to thank the Revdex.com*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The company, Hibu, makes it very easy for themselves to not accept responsibility for continuing to deliver trash to my property, by simply stating that they do not have record of my repeated opt-out requestsI have opted out for four consecutive yearsTheir failure to properly add my information to their opt-out list is not my problemIt appears to be a matter of them not wishing to actually allow anyone to opt-outI am requesting a database record ID or some other form of data that I can use to call Hibu at any time in the future and confirm that I am indeed on their opt-out listI will reject any response that does not contain a method that I can use to call Hibu and confirm that I am permanently opted-out of their delivery.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Hibu is flat out wrongI was paying the $per month as in the contract until Jan The Reason that I stopped paying in January is because my website was taken down sometime in December and has been down sinceWhen I asked Hibu about it I learned that Hibu took it down because they say that I was supposed to pay and additional $per monthThis is when I contacted the Revdex.com the first time and filled a complaintAgain My account was current for the web site at $per monthThey claim that I owe them an additional $a monthIn addition to the $a monthThey took my web site down in December If you look at the original letter sent by *** *** last month, April 2014, she dose not mention that I was not paying the website feeShe only says that I need to take a closer look at my contract and somehow I owe an additional $a monthMy contract clearly states that my monthly obligation is $per monthI have already sent a copy of this contract to youI did pay a one time fee of $and that was supposed to be itI refuse to pay for a service that I am not gettingI have had no access to my web site since Dec I am sure there is a way to validate my claimI would be able to validate it myself if I had accessthe web site should be able to be seen here *** but if you type this in to your browser the following comes up;http://www.***.com
Welcome to your future website!
Your website is currently under construction, please check back later
Got a query or want some help?
Give us a call, our team are happy to help
For US customers, call 1-800-YB-YELLOW
For UK customers, call *** *** ***
For Spain customers, call *** *** ***
For Argentina customers, call *** *** ***
For Chile customers, call *** *** ***
For Peru customers, call *** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you
Regards,
*** ***

Our records indicate that proofs of the Display and Social ads were sent to ***’s email address ***@***.com on 11/1/Within this email it also advises the customer that the digital marketing will launch in business days so it can start working for them right away. *** was in receipt of this email as he responds 11/1/that he see one ads says Marion, IA, and how he thinks it should say serving Orange County & Surrounding areasFrom this point the changes are made to the ads and the campaigns are set live in our system. *** is questioning the analytics from the reportingHe believes new traffic is coming from the same IP addressAlthough, when asked, he has refused to provide examples so I had one of our Analyst look further into his concernThey responded, the *** Analytics do not provide individual IP addresses of website visitorsThey do provide the ISP for each user, so if 100% of website’s visitors have *** as their ISP, then 100% of the traffic to the site will be listed as coming from the same ISP.*** has entered an agreement with hibu for month Social Standard, and month DisplayHis request to cancel the assets is being made pre term and therefore subject to being charged the early termination fee as outlined on the terms and conditions of the authorized agreement. As requested, the cancellation is currently being processed.Sincerely,Kris G***Executive Services Specialist

December 2, 2014Dear ***: *** ***’s has provided the actual email that was sent to the sales representative on August 20, In light of this, we can offer a full refund of the payment of $which was processed on September 15, The refund request has been submitted as of the date of this letter and they are normally processed within 7-business daysWe apologize to *** ***s for any inconvenienceWe had no record of the cancellation request received in August and the sales representative is no longer with the company to confirm receiptIf you have any additional questions, please do not hesitate to contact us at the number belowSincerely,
Heather H
Executive Services Specialist

Dear ***:
This letter will confirm the receipt of your letter dated September 16, regarding the directory delivery concern for *** *** ***
*** *** received the *** *** ***, MO 2014-yellowbook which was delivered to homes and businesses this month. There is an instruction on the cover of the book which states “to stop delivery of this directory visit www.yellowpagesoptout.com”
This url leads to the National Yellow Pages Consumer Choice & Opt-Out site, not our competitor as stated in *** ***’ letter. The site is provided by the Local Search Association. More than yellow page publishers participateYellowpagesoptout.com was created to give consumers the choice to limit or stop the delivery of print directories to their homes. The consumer must register on the site to opt out of directories in their area. By entering their zip code, the consumer can see all of the yellow page directories in their area and may choose to opt out of specific directories
I called *** *** to discuss the matter but was unable to reach him. We have added *** ***’ address to our opt-out list. Although we are unable to send a letter to each consumer or business that receives our directory as suggested, we will pass the concern to the appropriate parties for consideration for the next issue of the directory
We apologize to *** *** for any inconvenience he may have experienced
Sincerely,
Claudia B***
Executive Services Specialist
###-###-#### x*** ***

July 26, 2016Dear ***:This correspondence confirms receipt of Complaint ID *** filed by *** *** ***We have reviewed the account and the initial sales call and compared to what the customer actually receivedWe found that the listings are not consistent with what was discussed with
the customer at the time of the saleIn light of this, we have agreed to refund the payment of $At this time we consider this matter to be resolvedWe apologize to *** *** for any inconvenience she has experienced as a result of thisIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

Dear ***:
">
This will confirm receipt of your letter dated February 3, regarding the Search advertising concern for *** *** *** of *** *** *** ***.
*** *** contracted for a WebReach campaign on February 3, with our Sales Representative, Steve S***. Per the terms and conditions of the contract, the customer’s account for Search products, must be set up as automatic payments. This helps to prevent interruption of service. *** *** had the account removed from automatic payments on May 25, 2012. Our Sales Representative, Steve S*** physically picked up checks from the customer for his WebReach campaign and hand delivered them to our corporate office.
Our records indicate that the campaign was paused several times in due to nonpayment not misapplied payments. Most recently, the payments received on November 21, and December 10, could not be processed as the account number was invalid. The November payment was not replaced and the campaign was cancelled for nonpayment in January
We apologize to *** *** that he is dissatisfied with our service and felt the need to contact the Revdex.com. We hope *** *** accepts our apology in good faith and that we may one day do business together again
Sincerely,
Claudia B***
Executive Services Specialist
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It has been business days since Hibu stated the *** post card has been sent. We have received no correspondence from *** or Hibu. We need more specific information. We need to know a date when we can expect the refund to our account. We need to know the reasons why *** and *** are not verifying our business information, and what is being done to correct this. We need a date when this will be resolved
Regards,
*** ***

Hello,
I am still working with Mr*** on a resolution for this concern. I am keeping in constant contact with Mr***
yes"> This matter should be resolved shortly
Thank you,
Cortney H***

Dear ***:
face="Calibri">This will confirm receipt of the customer letter dated June 19, regarding the advertising concern for *** *** *** *** *** ***
I received a voice message from *** *** 6/23/which was left to inform me that his concern has since been resolved and that no additional research was necessary
Based on the research of this concern, we have determined that no adjustment is warranted
Thank you for your understanding during our recent investigation regarding your advertising concern
Sincerely,
*** ***
Executive Services Specialist
###-###-#### x ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***