Holt Chrysler Jeep Dodge

We will remove him from our call list

We will unwind the deal with the bank, Unfortunately the friend/daughter put her boyfriend on the contract without talking to *** ***. We did nothing wrong, and the contract is signed by both parties, we will be happy to provide a copy of the contract if you would likeAs far as the cobuyer driving off the lot in the vehicle that is okay, they are on the contract as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Like I said before they do not do what they claim, they said they would call and never didThis company is not worth the time of day and will never do business with them again
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

This complaint was sent to our finance director, they will be reaching out to you today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have received calls from business saying they will make and appointment and arrange for rental so they can fix the dent on my vehicle, but have not heard from them since June 16, Not yet resolved. *** ***

We called the customer today, and explained to him that the vehicle did have aftermarket products on itwe asked him to bring the jeep to service so that we can fix any problems he has with the vehicle that pertain to this complaintWe hope we can make this right as quickly as possible

We will call the customer and try to resolve this issue

We have attempted to contact *** with no success

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The managers there at Holt said that they could not exchange this vehicle for another vehicle bease it was finane and the con tract was signedI would not have gone to another dealership if they would have been able to exchange it in the first placeNow I am told they will help? I had to sell the vehicle to another dealership to get the one that I wanted because Holt would not help meI spent more of my time and money to get what I wanted with no assistance from HoltI even spent more money for the car they sold meIf I had gone to a different dealer I would have gotten the same vehicle for lessIf I had only knownAs a first time buyer, I am also a last time buyer from this dealership

We have been in contact with customer in hopes to resolve this issue as soon as we can

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The contract signing is not in dispute. We have text communications from the former finance manager, ***, acknowledging his error and agreeing to a refund. These were communications from a confirmed member of their staff - in written form - which is binding. The business' decision to drag this out and not honor the agreement made by their representative is unacceptable. I was more than fair to agree to the $refund that the representative agreed to in writing, when, in fact, I should be owed over $with the errors that were made.
Regards,
*** ***

we will reach out to *** *** today in regards to his downpayment

We did speak to consumer and discussed that there is a disclaimer on the ad, and you have to get approved for the rate onlineWe are going to honor the price at 1k more even though he is not militaryHe will be here today to buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** 6/27/2016We are waiting for Holt to call us back to get the vehicle repairedNo call backs as of yet. *** *** *** *** Ossman and Patricia Brown

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for
rejecting the business response below. I spoke with *** at Holt Chrysler Jeep Dodge and she advised me that she will speak with ***, the GM over Sales, to decide on a resolution to the issue. They offered to have the individual in which this issue began call me and apologize personally; however, I did not feel this was sufficient. I am expecting a return call from *** either today, 07/21, or tomorrow.
Regards,
*** ***

We are still working with *** ***, we are currently fixing his jeepETA is a month max, but hopefully sooner

We called *** today and he will drop the vehicle off tomorrow for us to take a look at it

We did call *** *** to discuss our options once againWe did make *** *** aware that *** does leave at pm on Saturdays. We will be waiting for a call back from *** ***

We will call to help *** *** out and see what we can do for him

We will contact the buyer today