Holt Chrysler Jeep Dodge

we will reimburse the dolars

We will call customer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me It is through Chrysler CapitalHer name is no where on the contract.
Regards,
*** ***

I have attached the contract signed by *** *** please revise and let me know if you need anything elseDue to the fact that we do have a signed and agreed upon contract we can not allow her to bring the vehicle backShe did cancel her warranty, and that is all we can do for now, if she would like to schedule an appointment and see if there is anything else we can do for her we would love to sit down with her and try to help her however else we can, other than her bringing the vehicle back

We will contact *** and the credit repair business today and hope to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeThe business has not responded and they have not done anything that they have said or promised
they were going to doFor instance they were going to fix a low tire on the vehicle and last night it was flat again and I found a nail in the tire, the salesman said that it was fixedThey also promised other things and have not reached out to me to resolve these issues eitherThis company is not worth dealing with in the future and I would like everyone out in the automotive industry to understand that
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

We will be happy to trade the vehicle for the one you the customer is asking forUnfortunately the contract is signed and customer has agreed upon our price. We will be in contact with the customer today

We apologize and will try to make this right, we will call you on Monday, August to discuss our options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I need
more than a text message saying they will contact me today They have already contacted me hrs ago in concern to my review on *** *** *** said she would talk to the sales person and get right back to me hrs ago
Regards,
*** ***

We will reach out to *** today
Revdex.comMESSAGE:Hello,Thank you for the prompt follow upThe dealership rectified the issue to our satisfaction and did their best for a smooth delivery of the vehicle

I will review the complaint and get with the customer and *** *** to see what was said, and see if we can resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response
below
Regards,
*** ***
Already talked with the general manager on 11/16/151) never went to dealership till 11/13/152) no one in financing discussed any of the paperwork or changes that were happening3) requested that same day for the contract to be correctedNever happened.4) since the dealership made me the buyer I never received the keys or the carNever even drove the car.5) the dealership let the person who wasn't on the contract drive off in the car I was the buyer of without my permission

We will call *** in regards to the referral

*** ***, I am very apologetic about your experience up to this pointI will try and reach out to you to see how we can satisfy you and your family at this pointIf I can not reach you, please don't hesitate to give me a call at *** *** ***.Sincerely*** ***

We will reach out to *** *** today
Revdex.comMESSAGE:Hi!I received an email closing a complaint #*** which has NOT been resolved with the Holt Dodge dealership and was being closed. Unfortunately, I failed to notice any further email from Revdex.com requiring my response.This issue still needs to be
resolved according to Texas and U.Slaw statutes. I did receive a call from a Holt representative, but the response was that they were unaware this was being done, but would look into it. I never received any further contact from the dealer and the practice continues. This is totally unacceptable from a legal view!Please advise if this complaint can be reopened or whether I need to submit a NEW complaint.Thank you!*** ***
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we will mail gas voucher to customer, it will take 14-business days to receive gas voucher

Our customer service manager will be in contact with *** ***

We will be in contact with the customer today

We will contact customer today