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PNC Bank, N.A. responded to [redacted] on 11-2-17, and considers this matter addressed

PNC Bank, N.A. responded to Ms. [redacted] on January 28, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on August 6, 2015, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on May 3, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted], in writing, on April 20, 2018, and considers this matter addressed.

April 6, 2018[redacted]Re: Revdex.com Case [redacted]Dear Ms. [redacted]:This is in response to your complaint filed on February 1 and March 2, 2018, with the Revdex.com regarding the Spend account ending in XXXX (“Account”) which is part of your PNC Bank, National Association (“PNC”), Virtual Wallet Performance Spend. I attempted to contact you by telephone on March 5 and 15, 2018, but was unsuccessful in reaching you. I appreciate the opportunity to address your concerns.On August 9, 2017, PNC received a dispute from you alleging an error related to a debit card transaction in the amount of $379.00 from AT&T Bill Payment that posted to your Account on August 8, 2017. The information provided in the dispute indicated that you paid the merchant by other means, however no further details were provided. Upon receipt of this dispute, PNC began an investigation into the disputed transaction. Provisional credit in the amount of $379.00 was issued to your Account while we conducted our investigation. Written notification of the provisional credit, along with a dispute questionnaire with a ‘reply by' date of August 20, 2017, requesting additional information related to the disputed transaction was mailed to your address of record.On September 5, 2017, PNC received the dispute questionnaire. However, upon further review it was determined that additional information related to the disputed transaction was needed. As a result, a letter requesting proof of alternate payment with a ‘reply by' date of September 16, 2017, was mailed to you.On November 2, 2017, since PNC did not receive a response to our prior request for additional information related to your disputed transaction, based on the information available to us at that time,PNC denied your dispute as it was determined that the transaction processed to your Account as instructed. Subsequently, written notification of this decision was mailed advising you that the provisional credit in the amount of $379.00 that was previously issued to your Account would be reversed in five (5) business days from the date of the letter. On November 9, 2017, the provisional credit was reversed from your Account.On November 10, 2017, PNC received a dispute from you alleging an error related to the same debit card transaction referenced above in the amount of $379.00 from AT&T Bill Payment that posted to your Account on August 8, 2017. The information provided in the dispute indicated that you authorized the transaction however, after you made the payment you went to a different phone carrier (T-Mobile) and they advised you that they would pay your bill. You further indicated that you then contacted AT&T Bill Payment for a refund but they would not provide one. In addition, PNC noted that the dispute was not related to an unauthorized transaction or error. Upon receipt of this dispute, PNC began an investigation into the disputed transaction. Provisional credit in the amount of $379.00 was issued to your account while we conducted our investigation. Written notification of the provisional credit, along with a dispute questionnaire with a ‘reply by' date of November 26, 2017, requesting additional information related to the disputed transaction was mailed to you.On December 6, 2017, PNC received the dispute questionnaire. However, upon further review it was determined that the proof of alternate payment we requested from you, which is needed in order to attempt to recover the funds for you through the Visa Network, had still not been provided.On February 2, 2018, since PNC did not receive a response to our prior request for additional information related to your disputed transaction, based on the information available to us at that time, PNC denied your dispute as it was determined that you authorized the transaction and the transaction processed to your Account as instructed and the dispute was not related to an unauthorized transaction or error. Subsequently, written notification of this decision was mailed advising you that the provisional credit in the amount of $379.00 that was previously issued to your Account would be reversed in five (5) business days from the date of the letter. On February 9, 2018, the provisional credit was reversed from your Account.On February 10, 2018, PNC received a dispute from you alleging an error related to the same debit card transaction referenced above in the amount of $379.00 from AT&T Bill Payment that posted to your Account on August 8, 2017. The information provided in the dispute indicated that you authorized the transaction however, after you made the payment you went to a different phone carrier (T-Mobile) and they advised you that they would pay your bill. You further indicated that you then contacted AT&T for a refund but they would not provide one. In addition, PNC noted that the dispute was not related to an unauthorized transaction or error. Upon receipt of this dispute, PNC began an investigation into the disputed transaction.On February 15, 2018, your dispute was denied for the same reasons as stated directly above. In addition, the transaction was now past the dispute time frame to process a chargeback through the Visa Network in order to attempt to recover the funds for you from the merchant. Subsequently, written notification of this decision was mailed to you.Thank you for allowing me to clarify PNC's position. If you have additional questions or concerns, I may be reached at XXX-XXX-XXXX, extension XXX-XXX-XXXX, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. (ET).Sincerely,Executive Client RelationsPNC Reference Number XXXXXXXXXXXX

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on June 17, 2016, and considers this matter addressed.Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have provided the signed release to Revdex.com and PNC has my permission to share relevant information.
Regards,
[redacted]

PNC takes our customer's concerns very seriously. We will be working privately with our customer to resolve this matter.

PNC Bank, N.A. responded to [redacted] on December 29, 2015, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have no idea who [redacted]. is so I don't know how this pertains to my complaint.I received an email from someone named Adela M[redacted] today, but it does not address any concerns.  She says she is reviewing the case.  This is not a resolution.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on August 5, 11 and 17, 2015, and considers this matter addressed. -[redacted] 9/11/15

PNC Bank, N.A. responded to [redacted] on October 2, 2017 and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to ([redacted]) on (10-26-15), and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received anything from PNC bank. I do not know who they responded to (See quote below). I have not heard from PNC bank. I spent another one hour plus waiting in the queue and still was not able to talk to a representative. PNC stated they consider the matter addressed; however, there has been no resolution. If PNC bank is using the word "Addressed" as synonymous with "Resolved", PNC bank is again showing their lack of ability to uphold their moral and ethical responsibilities to the customer.
"PNC Bank, N.A. responded to [redacted] on March 20, 2017 and considers this matter addressed"
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] nonoe ever cleared this matter up with me

Good morning, PNC Bank, N.A. responded to [redacted] on June 15, 2017, and considers this matter addressed. Thank you, Melissa G[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 24, 2016 PNC Bank, N.A. responded to [redacted] on 10-24-16, and considers this matter addressed. Thank you, CJ