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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.There response to the issue was to blame their system on it. We still have yet to receive the correction to our account including fees $25.99 and lost interest that was to be completed on June 1, 2018. There is the issue of  misapplication reversal $269.23 that appears 3 times. When I asked about this the representative Rachel she was not sure what it was and was the one that side of in the notes this will be resolved by June 1. I have never gotten a call or response back for clarification not the fee or interest put back in my account. This will be resolved when everything is posted in my account. Misapplication Reversal$269.23
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted], in writing, on April 20, 2018, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on July 31, 2017, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 6, 2018[redacted]Re: Revdex.com Case [redacted]Dear Ms. [redacted]:This is in response to your complaint filed on February 1 and March 2, 2018, with the Revdex.com regarding the Spend account ending in XXXX (“Account”) which is part of your PNC Bank, National Association (“PNC”), Virtual Wallet Performance Spend. I attempted to contact you by telephone on March 5 and 15, 2018, but was unsuccessful in reaching you. I appreciate the opportunity to address your concerns.On August 9, 2017, PNC received a dispute from you alleging an error related to a debit card transaction in the amount of $379.00 from AT&T Bill Payment that posted to your Account on August 8, 2017. The information provided in the dispute indicated that you paid the merchant by other means, however no further details were provided. Upon receipt of this dispute, PNC began an investigation into the disputed transaction. Provisional credit in the amount of $379.00 was issued to your Account while we conducted our investigation. Written notification of the provisional credit, along with a dispute questionnaire with a ‘reply by' date of August 20, 2017, requesting additional information related to the disputed transaction was mailed to your address of record.On September 5, 2017, PNC received the dispute questionnaire. However, upon further review it was determined that additional information related to the disputed transaction was needed. As a result, a letter requesting proof of alternate payment with a ‘reply by' date of September 16, 2017, was mailed to you.On November 2, 2017, since PNC did not receive a response to our prior request for additional information related to your disputed transaction, based on the information available to us at that time,PNC denied your dispute as it was determined that the transaction processed to your Account as instructed. Subsequently, written notification of this decision was mailed advising you that the provisional credit in the amount of $379.00 that was previously issued to your Account would be reversed in five (5) business days from the date of the letter. On November 9, 2017, the provisional credit was reversed from your Account.On November 10, 2017, PNC received a dispute from you alleging an error related to the same debit card transaction referenced above in the amount of $379.00 from AT&T Bill Payment that posted to your Account on August 8, 2017. The information provided in the dispute indicated that you authorized the transaction however, after you made the payment you went to a different phone carrier (T-Mobile) and they advised you that they would pay your bill. You further indicated that you then contacted AT&T Bill Payment for a refund but they would not provide one. In addition, PNC noted that the dispute was not related to an unauthorized transaction or error. Upon receipt of this dispute, PNC began an investigation into the disputed transaction. Provisional credit in the amount of $379.00 was issued to your account while we conducted our investigation. Written notification of the provisional credit, along with a dispute questionnaire with a ‘reply by' date of November 26, 2017, requesting additional information related to the disputed transaction was mailed to you.On December 6, 2017, PNC received the dispute questionnaire. However, upon further review it was determined that the proof of alternate payment we requested from you, which is needed in order to attempt to recover the funds for you through the Visa Network, had still not been provided.On February 2, 2018, since PNC did not receive a response to our prior request for additional information related to your disputed transaction, based on the information available to us at that time, PNC denied your dispute as it was determined that you authorized the transaction and the transaction processed to your Account as instructed and the dispute was not related to an unauthorized transaction or error. Subsequently, written notification of this decision was mailed advising you that the provisional credit in the amount of $379.00 that was previously issued to your Account would be reversed in five (5) business days from the date of the letter. On February 9, 2018, the provisional credit was reversed from your Account.On February 10, 2018, PNC received a dispute from you alleging an error related to the same debit card transaction referenced above in the amount of $379.00 from AT&T Bill Payment that posted to your Account on August 8, 2017. The information provided in the dispute indicated that you authorized the transaction however, after you made the payment you went to a different phone carrier (T-Mobile) and they advised you that they would pay your bill. You further indicated that you then contacted AT&T for a refund but they would not provide one. In addition, PNC noted that the dispute was not related to an unauthorized transaction or error. Upon receipt of this dispute, PNC began an investigation into the disputed transaction.On February 15, 2018, your dispute was denied for the same reasons as stated directly above. In addition, the transaction was now past the dispute time frame to process a chargeback through the Visa Network in order to attempt to recover the funds for you from the merchant. Subsequently, written notification of this decision was mailed to you.Thank you for allowing me to clarify PNC's position. If you have additional questions or concerns, I may be reached at XXX-XXX-XXXX, extension XXX-XXX-XXXX, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. (ET).Sincerely,Executive Client RelationsPNC Reference Number XXXXXXXXXXXX

PNC Bank, N.A. responded to Ms. [redacted] on September 22, 2015.  We have addressed Ms. [redacted]'s concerns and are working directly with the her on resolution of this issue.

February 3, 2016- PNC Bank, N.A. responded to [redacted] on February 3, 2016, and considers this matter addressed.  Thank you, Meghan J[redacted]

PNC responded to Ms. [redacted] on January 22, 2018, and considers the matter addressed.  Thank you.

PNC Bank, N.A. responded to Ms. [redacted] on August 6, 2015, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
There was a phone call from the bank representative from headquarters in Pittsburg and not from the branch in Chicago. There was not any explanation to my complain and received info was contradictory to what I was told at the bank.Because of that, a written explanation has been requested, but not received, yet.
Regards,
[redacted]

I contacted PNC Bank to see why my bi weekly draft was starting in September and not August as I requested according to their letter dated July 31, 2017. I was told I could not speak to...

anyone in the bi weekly department and I would have to wait to be contacted by the escalation department due to my previous complaints. At this point I just want assistance with transferring my mortgage to another lender as I am not at all comfortable doing business with a company I cannot call and get satisfactory customer service and it is very obvious from Leanne's (representative) tone that I am not a valued customer.I would like my mortgage to be sold to another lender.

PNC Bank, N.A. responded to [redacted]) on (10-22-15), and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't understand what PNC is saying here. My wife got a very brief phone call weeks ago and they said they were going to look into the matter further. We have not heard anything from PNC since.I have also filed a complaint with The Consumer Financial Protection Bureau because I believe PNC is in violation of the The Homeowners Protection Act of 1998. I reject what ever PNC is saying because nothing has changed and we have not heard from them.
Regards,
[redacted] Consumer Financial Protection BureauConsumer Financial Protection BureauConsumer Financial Protection Bureau

PNC Bank, N.A. responded to [redacted] on March 16, 2018 and consider this matter addressed.

PNC Bank, N.A. responded to [redacted] on January 5, 2018 via phone and email and considers this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on May 4, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on May 3, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on December 20, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on January 28, 2016, and considers this matter addressed.

Hi [redacted]  we resolved and closed the complaint for [redacted] this morning.   We have not been able to contact her by telephone about the concern.  Please have her call Julie at [redacted] for any questions that she may have. Thank you