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March 6, 2018[redacted]...

[redacted]RE: Revdex.com Case Number [redacted]Dear Ms. [redacted]:This is in response to your complaint filed on October 26, 2017, with the Revdex.com of Western Pennsylvania regarding your experience with several representatives of PNC Bank, National Association (“PNC”). Thank you for taking the time to speak with me on November 13, 2017, regarding your complaint. I appreciate the opportunity to address your concerns.In your complaint you stated that you were treated horribly by four (4) named representatives when you called PNC’s Customer Care Center for Apple Pay verification assistance. You stated that after several conversations with representatives, PNC informed you that your debit card was blocked due to suspicions of a woman calling in to PNC stating her name is [redacted]. You stated you felt you were being discriminated against due to your name being male and you are a female, and you requested an explanation as to why your card was deactivated although you completed the verification process. PNC denies that any discrimination occurred.PNC recognizes the importance of treating all individuals fairly and equally, and works diligently to ensure that its employees communicate with individuals in a professional manner and do not engage in any discriminatory behavior. All of PNC’s policies and procedures are administered without regard to race, religion, color, age, sex, national origin, ethnicity, disability, or other factors identified and protected by applicable laws.Mobile pay calls have high fraud potential and representatives are trained to vigilantly look for inconsistencies and red flags when verifying the identity of mobile pay callers. Red flags may include a lack of information about the account and/or a reluctance to provide information during the identity verification process. If an inconsistency or red flag is uncovered, representatives are trained to refer such callers to a branch or escalate such calls to our Card Loss Prevention department where more in-depth identity verification is conducted. This process is to protect both the customer and the bank from potential loss.PNC researched your assertions regarding this matter, including a review of five (5) recorded conversations and determined that the appropriate procedures were followed in relation to PNC’s Apple Pay verification process, referring you to our Card Loss Prevention department or the Branch, and verification of your identity. Further, our review determined that your debit card was blocked because of your inability to complete the Apple Pay verification process over the phone.Our research indicates that in the first four calls you either had difficulty in providing the required transaction information for identity verification, or would not provide additional information to the representative. As a result, PNC representatives either transferred your call or referred you to a branch for assistance because you failed to provide the requested account information. Further, we found no evidence to substantiate your claim that a representative terminated your call.The first two representatives appropriately advised you that they were Senior Associates who serve as supervisors when no other supervisors are available, therefore your call could not be escalated at that time.During the third call, given the failed attempts to properly verify our identity, a temporary hold preventing debit transactions was placed on your debit card until proper verification could be completed.During the fifth call on the morning of October 11, 2017, you were able to provide the information requested by the PNC representative for identification purposes; however, the potential fraud status code had already been placed on the debit card based on your previous interactions with PNC personnel. Further, during this call, you indicated you were going to close all your PNC accounts but still wanted to activate your Apple Pay. The representative appropriately referred you to a PNC branch for further assistance. When you requested to file a complaint, it was filed appropriately and was handled internally in accordance with PNC procedures.Based on PNC’s review of your concerns, PNC representatives followed the appropriate processes and procedures. Your name or gender was not a factor in this matter. However, and although no discrimination occurred during your interactions with PNC representatives, PNC identified opportunities for improvement, which were shared with the appropriate levels of management.Our records reflect that the hold placed on your debit card ending XXXX on October 10, 2017, was removed on October 12, 2017. Further, during our conversation on November 13, 2017, you confirmed that your Apple Pay issue has been resolved.Thank you for allowing me to clarify PNC’s position in this matter. If you have any further questions regarding this issue, please feel free to contact me directly at XXX-XXX-XXXX. I am available Monday through Friday from 8:00 am to 4:45 pm, Eastern Time.Sincerely,XXXXXXXXXXXXXXXXExecutive Client Relations PNC Reference Number XXXX

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on January 25, 2017, and considers this matter addressed.

JME 2-19-16 PNC Bank, N.A. responded to [redacted] on 2-19-16, and considers this matter addressed

December 5, 2016Good Afternoon:PNC Bank, N.A. responded to [redacted] on December 5, 2016, and considers this matter addressed.Thank You,Rebecca K[redacted]

PNC Bank, N.A. responded to [redacted] on May 11, 2017 and considers this matter resolved.

PNC Bank, N.A. responded to [redacted] on April 11, 2016, and considers this matter addressed.

PNC Bank, N. A. responded to Mr. [redacted] on September 24, 2015, and considers this matter addressed. Thank you

June 6, 2016Dear Ms. [redacted]PNC Bank, N.A. responded to Ms. [redacted] on June 6, 2016, and considers this matter addressed.Sincerely,Lisa M[redacted]Executive Client Relations

PNC Bank, N.A. responded top [redacted] on June 17, 2016, and considers this matter addressed.

June 28, 2018[redacted]
RE: Better...

Business Bureau - Reference Number [redacted]Dear Mr. **:This is in response to your recent complaint filed on April 16, 2018, with the Revdex.com regarding your PNC Bank, National Association (“PNC”), Business Checking Plus Account titled [redacted] DBA [redacted] ending in XXXX, for which you are the signer (the “Account”). Thank you for taking the time to speak with me on April 17, 2018, regarding your complaint. I appreciate the opportunity to address your concerns.In your complaint, you asserted that you opened a business account with PNC for a new account promotion which would allow you to earn up to $XXX.XX. You explained that you received notification from PNC that the Account would be closed April 16, 2018. You asserted that PNC never intended to pay the promotion and has been deceptive by closing your Account before you could be awarded the promotional offer. You have requested that PNC reopen your Account and honor the promotional offer.PNC denies that any wrongdoing occurred.After careful consideration, and consistent with the terms of the Account Agreement for Business Accounts (the “Agreement”) that was provided to you when you opened the Account, the section titled Closing Your Account states that you or the Bank may close your Account at any time by providing written notice.Our records indicate that the Account was closed on April 17, 2018, as indicated in the notification sent to you on April 2, 2018. A cashier's check in the amount of $X,XXX.XX was sent to your address of record on April 18, 2018, for the remaining balance in the Account. PNC respectfully declines your request to reopen the Account and pay the $XXX.XX promotion.Thank you for allowing me to clarify PNC's position in this matter. If I can be of further assistance or you have additional questions or concerns, please contact me at X-XXX-XXX-XXXX, extension is XXX-XXX-XXXX. I am available Monday through Friday from 8:00 AM to 5:00 PM, Eastern Time.Sincerely,Jennifer P[redacted]Jennifer P[redacted] Executive Client RelationsPNC Reference Number XXXXXXXXXXXX

On Tue, Apr 5, 2016 at 12:40 PM,  wrote:PNC Bank, N.A. responded to [redacted] on 4/5/2016, and considers this matter addressedKimberley C[redacted] Assistant Vice President Executive Client Relations

PNC Bank, N.A attempted to contact [redacted]on June 4, 2018, June 11, 2018 and June 15, 2018via phone/email to discuss our research of their complaint and wehave not received a response. PNC welcomes the opportunity to further reviewthe customer’s concerns but additional...

information is needed. PNC has providedthe customer with our direct contact information and will work directly withthe customer if contact is made.

PNC Bank, N.A. responded to Ms. [redacted] on December 1, 2016, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I  reviewed appear below.
 
Regards,
[redacted]

PNC has responded to [redacted] on February 13, 2018, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on March 30, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on 10-12-17, and considers this matter addressed

JM 2/22/2018  PNC Bank, N.A. responded to [redacted] on February 22, 2018 via phone and considers this matter addressed.