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Hi, I received a letter today from the Revdex.comIt said that my case is going to be closedI wanted to apologize for not getting back to you soonerPNC Bank DID resolve the matterThank you so
much for everything that you are all doingI do not think they would have resolved it had I not filed my complaintThe name on the letter is *** *** in the Operations Team in case you need to forward this to herThanks again*** *** *** **

February 23, 2018*** *** *** *** *** *** *** *** ** ***Re: Revdex.com - Reference Number ***Dear Ms***:This is in response to your most recent complaint filed on January 10, 2018, with the Revdex.com of Western Pennsylvania
regarding your PNC Bank, National Association (“PNC”), Performance Select checking account ending in XXXX (the “Checking Account”)I tried to contact you on January and January 19, 2018, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.In your complaint, you stated that you have recently been assessed a service charge on your Checking Account after having the Checking Account for three yearsYou advised that you were told the only way to avoid this monthly fee was to apply for a PNC credit cardPNC denies that any wrongdoing occurred.Our records show that on January 5, 2015, you opened your Checking Account along with a Money Market savings account ending in XXXX (the “Money Market Account”), at PNC's East Brunswick Branch located at *** *** *** *** *** *** ** ***According to the enclosed Consumer Schedule of Service Charges and Fees - Performance Select Checking, there is no monthly service charge on the Checking Account if you meet one of the following:• $5,combined average monthly balance in this and up to PNC Bank consumer checking accounts you have chosen to link• $25,combined average monthly balance across PNC Bank consumer deposit and/or PNCIinvestment accounts you have chosen to link• $5,in qualifying monthly direct deposits to this account during the statement periodAccording to our records, the Checking Account did not meet any of the above requirements and a monthly service fee in the amount of $XX.XX was assessed to your Checking Account in December 2017.PNC's practice is to refund fees in the event of a bank errorWhile no bank error occurred in this matter, on December 30, 2017, the $XX.XX fee was refunded to your account as a courtesy.Our records indicate that on January 9, 2017, your Checking Account was upgraded and appropriately linked to your Money Market Account so the fee waiver requirements could be applicable to your Checking AccountPlease be advised that a credit card account is not required to have the monthly fee waivedAdditionally, PNC could find no record of a credit card application submitted in your name.Thank you for allowing me to clarify PNC's position in this matterIf you have any questions or additional concerns, please call me at XXX-XXX-XXXXI am available Monday through Friday from 8:AM to 4:PM, Eastern Time.Sincerely,XXXXX XXXXX XXXXX XXXXX Executive Client Relations

PNC Bank, N.Aresponded to Ms*** on April 27, 2018 via letter and considers this matter addressed

Revdex.com:I've never received any response (mail, email, phone calls, voice mail) fro PNC BankI'm not sure why they said they did contact me - they did not.
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

On 11-17-2016, PNC responded to Mr *** and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on November 9, 2017, and considers this matter addressed

PNC has responded to *** *** on June 22, 2018, and now considers the matter addressed. Thank you

PNC Bank, N.Aresponded to *** *** on February 3, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to Mr *** on 9-25-2015, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on December 23, 2015, and considers this matter addressed

On Thu, Nov 17, at 7:AM, *** *** * ***> wrote:PNC has responded to Ms *** on November 15, and considers the matter addressed. Please update your records. Deborah S*Executive Client Relations Quality AnalystPNC Bank

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC Bank, N.Aresponded to *** *** in writing on December 5, 2017, and considers this matter addressed

December 7, 2016PNC Bank, N.Aresponded to *** *** on December 5, 2016, and considers this matter addressed.Thank you,ACB

PNC Bank, N.Aresponded to *** *** on December 7, 2016, and considers this matter addressed

October 4, 2016PNC Bank, N.Aresponded to *** *** on October 4, 2016, and considers this matter addressed. Thank you,ACB

PNC Bank, N.Aresponded to *** *** on September 12, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to Ms*** on September 18, 2015, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I did receive contact from the business and a suggestion was madeHowever, the suggestion was to register for a 3rd party site to opt out of credit offersAnd, I am already registered with that site and am still receiving credit offers from PNCThe credit offers from PNC did not start coming until after I opened an account with PNCI appreciate the initial suggestion, but I do not believe it will work
Regards,
*** ***