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PNC Bank, N.Aresponded to *** *** on December 5, 2017, and considers this matter addressed

***, Good MorningPlease close out Revdex.com *** as resolved. Thank you, Joseph L***Bank Officer

To Whom It May Concern: PNC Bank, N.Aresponded to *** *** *** on February 24, 2016, and considers this matter addressedSincerely, Andrea C*** Executive Client Relations PNC Bank

PNC Bank, N.Aresponded to *** *** on August 27, 2015, and considers this matter addressed

Good AfternoonPNC Bank, N.Aresponded to *** *** on February 8, and considers this matter addressed Thanks Lauren R***Executive Client Relations

PNC Bank, N.Aresponded to *** *** on January 29, 2018, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on April 3, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on June 2, 2017, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached release form
Regards,
*** ***

PNC Bank, N.A responded to *** *** on January 19, via phone and considers this matter addressed

I just wanted to let you know PNC Bank, N.Aresponded to *** *** *** on 4-20-17, and considers this matter addressed, if you could please update your recordsThank you! Thank you, Rachel M***Executive Client Relations Officer

PNC Bank, N.Aresponded to *** *** on 11-13-17, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on May 26, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** *** on 10-12-17, and considers this matter addressed

May 24, 2018*** * *** *** *** ***
*** ** ***REF: Revdex.com complaint ID ***Dear Ms***,This letter is in response to your recent inquiry filed with the Revdex.com and received by PNC Bank, National Association ("PNC"), regarding your experience in applying for a
cosigner releasePNC is the lender on four (4) Undergraduate Alternative Loan Program ("UALP") loans that are serviced by American Education Services ("AES").Your concern, as we understand it, is that you feel you were not fully notified by AES of the requirements to release the cosigner from the loansYou are also concerned about how long it took for you to be notified of the decision.On 11/3/you contacted AES and inquired about the cosigner release optionThe AES representative explained that there must be consecutive on-time payments to apply for a cosigner releaseThe representative reviewed your account and confirmed out of the required consecutive on-time payments were made for one of your four loansOne more payment was needed before you could submit an application to request to have the cosigner released from that loan.During a call made on 11/29/you requested that the cosigner to be released for the loan discussed on the prior callThe loan was reviewed and AES sent you a notification on 12/7/that explained you may be eligible to apply for a cosigner releaseThe notice referenced the consecutive on-time payment requirement and that there may be different eligibly criteria for loans based on your lenderYour co-signer, *** ***, contacted AES on 12/18/to also inquire about the cosigner release benefitThe representative mentioned the Cosigner Release Benefit letter sent to you on 12/7/17.Although the cosigner and yourself were informed of the consecutive on-time payment requirement that is needed to apply for the cosigner release, AES representatives could have better explained during the phone conversations the additional requirements considered with the application for release, including credit and income verificationThis information is disclosed on our website as well as on the cosigner release application form that must be completed in order to release a cosignerWe apologize that information was not better explained to you when you contacted AES initiallyPlease note this has been addressed with the AES representatives.On 1/8/your cosigner, *** ***, called AES and requested to be released on the loan; however, she was advised that only the borrower could request and apply for the releaseOn that same day you called in to request the application to release your cosigner and AES mailed the application to you.You state that you submitted the application on 12/17/17; however, the signature date on the application is 1/22/and the fax transmission displays a sent date of 1/23/As a result of a system issue, the fax was not received by PNC until 4/11/Upon receipt and review of the application, it was determined that you did not qualify at this time for the cosigner release benefitOur PNC representative reached out to you to apologize for the length of time it took for you to receive a response on your request and discussed with you the reason for the denialA copy of the notification is enclosed.I would like to extend my apologies regarding the incomplete information that you had been provided initially regarding the cosigner release requirements and the delay with processing your application to release the cosigner.If you have questions or concerns regarding this response, please email me at *** or call *** I am available Monday through Friday from 8:a.mto 5:p.mFor questions regarding your account, please contact AES at ***Loan representatives are available Monday through Friday from 7:a.mto 9:p.m., ET.Sincerely, *** ***PNC Client Solution Specialist

PNC Bank, N.Aresponded to *** *** on August 12, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to Ms*** on 10/30/15, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on August 2, 2017, and considers this matter addressed