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February 21, 2018[redacted]RE: Revdex.com Case Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on November 20, 2017, with the Revdex.com regarding the Spend account ending in xxxx (the “Account”) which is part of your PNC Bank, National Association (“PNC”), Virtual Wallet with Performance Spend. I attempted to contact you by telephone on November 21, 2017, but was unsuccessful in reaching you. I appreciate the opportunity to address your concerns.In your complaint, you expressed concern about an ATM deposit issue, the subsequent transaction dispute process, and being charged overdraft fees after not being provided provisional credit during the transaction dispute process. PNC denies that any wrongdoing occurred.As an initial matter, provisional credit is not always provided when a customer files a dispute. On September 9, 2017, when you filed a dispute in relation to a $xxx.xx transaction, as a courtesy, you were provided immediate provisional credit.On November 18, 2017, PNC received a dispute from you alleging an error related to an ATM cash deposit in the amount of $xx.xx that did not post to your Account on November 18, 2017. Upon receipt of this dispute, PNC began a review into the disputed transaction but not provide you with immediate provisional credit.PNC reviewed this matter and determined that the ATM dispute review process and subsequent final credit of funds were completed properly. On November 21, 2017, as a result of our review, PNC determined that an error did occur with the ATM in question and final credit in the amount of $xx.xx was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On behalf of PNC, I apologize for any inconvenience you may have experienced. If you have any further questions regarding this issue, please feel free to contact me directly at xxx-xxx-xxxx, extension xxx-xxx-xxxx. I am available Monday through Friday from 8:00am to 5:00 pm, Eastern Standard Time.Sincerely,XXXXXXXX XXXXXPNC Executive Client RelationsRE: PNC Reference Number XXXXXXXXXXXX

PNC does not have a signed release from the customer in order to provide the Revdex.com a response. We will attempt to communicate resolution directly with the customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.A PNC representative contacted me yesterday at 6/13/2017 in reference to the complaint I submitted. I want you all to know I feel their judgement is very bias and protecting of the representative who failed to advise me properly with information about [redacted] money. I clearly explained to the first representative the reason why I was calling and should I use [redacted]Money? Furthermore, I asked the representative would I be able to dispute the transaction if anything were to happen. She replied you can cancel a [redacted]money transaction anytime and provided me instructions to get their information and not provide my own. The PNC claims representative who I spoke to on 6/13/2017 was stating PNC completed the transaction correctly. He also stated the representative will go through further training to prevent future complications with customers. When I called in that day  the automative system takes you specifically to a professional in the selected department to help you. I selected [redacted]money meaning any professional who answers the phone should be very knowledgeable about it. If the young lady did not advise me  to complete the transaction and assured me that if  anything happens I can file a dispute. I would have never did the transfer. Now that a complaint was filed with the Revdex.com PNC is now provided me information I asked initially with the first rep. They are providing all new and specifications  in reference to [redacted]money that should've be stated on my first  call.  For example the young lady stating "I can cancel a [redacted]money transaction anytime". The new representatives are stating you can cancel a [redacted]money transaction just not when it's completed. I would like a non bias party to view the calls  to better assist with my case please. The argument is not did PNC complete the transaction correctly. As a customer I was misadvised by a representative to complete a [redacted]money transaction with the certainty that if anything were to go wrong I could file a dispute or cancel the transaction  similar to how I would with using the money system PayPal. Regards,[redacted]

PNC Bank, N.A. responded to [redacted] on August 7, 2015, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to Mr. [redacted] on August 25, 2015, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on 10-26-17, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on April 30, 2018 and considers this matter addressed.

10-29-15
PNC contacted the customer to resolve the complaint.
Thank you,
Julie L[redacted]

From: [redacted]Date: Tue, Oct 25, 2016 at 8:31 AMSubject: WRONG REPORTINGTo: "[redacted]I did  not  , and do not owe   $60  or any money to PNC BANK I already paid  any time I spoke with your very incompetent employees they would remove the late fees after they agreed the took the wrong information about my [redacted] bank account you need to call all three credit bureaus and restore my credit.

PNC mailed the attached letter to the customer in response to this complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 10, 2017PNC Bank, N.A. responded to [redacted] on March 10, 2017, and considers this matter addressed.Thank you,ACB

Tell us why here...PNC responded directly to [redacted] on September 10, 2015.  PNC believes it acted appropriately and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on December 5, 2017, and considers this matter addressed.

PNC Bank, N.Aresponded to [redacted] on March 20, 2018, and considers the matter resolved.? Thank you

PNC Bank, N.A. responded to Ms. [redacted] on September 13, 2017, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
PNC...

was only able to correct the problem AFTER I filed this complaint  I made numerous attempts and provided the same information and details to  my local branch and the HQ in Pittsburgh, to have this problem resolved to no avail  It has taken more than 3 weeks to get the ISF fees refunded but I am satisfied they finally were  Only after filing this Revdex.com complaint,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]