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PNC does not have a signed release from the customer in order to provide the Revdex.com a response. We will attempt to communicate resolution directly with the customer.

PNC Bank, N.A. responded to [redacted] on November 17, 2015, and considers this matter addressed.

February 21, 2018[redacted]RE: Revdex.com Case Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on November 20, 2017, with the Revdex.com regarding the Spend account ending in xxxx (the “Account”) which is part of your PNC Bank, National Association (“PNC”), Virtual Wallet with Performance Spend. I attempted to contact you by telephone on November 21, 2017, but was unsuccessful in reaching you. I appreciate the opportunity to address your concerns.In your complaint, you expressed concern about an ATM deposit issue, the subsequent transaction dispute process, and being charged overdraft fees after not being provided provisional credit during the transaction dispute process. PNC denies that any wrongdoing occurred.As an initial matter, provisional credit is not always provided when a customer files a dispute. On September 9, 2017, when you filed a dispute in relation to a $xxx.xx transaction, as a courtesy, you were provided immediate provisional credit.On November 18, 2017, PNC received a dispute from you alleging an error related to an ATM cash deposit in the amount of $xx.xx that did not post to your Account on November 18, 2017. Upon receipt of this dispute, PNC began a review into the disputed transaction but not provide you with immediate provisional credit.PNC reviewed this matter and determined that the ATM dispute review process and subsequent final credit of funds were completed properly. On November 21, 2017, as a result of our review, PNC determined that an error did occur with the ATM in question and final credit in the amount of $xx.xx was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On behalf of PNC, I apologize for any inconvenience you may have experienced. If you have any further questions regarding this issue, please feel free to contact me directly at xxx-xxx-xxxx, extension xxx-xxx-xxxx. I am available Monday through Friday from 8:00am to 5:00 pm, Eastern Standard Time.Sincerely,XXXXXXXX XXXXXPNC Executive Client RelationsRE: PNC Reference Number XXXXXXXXXXXX

PNC Bank, N.A. responded to Mr. [redacted] on November 4, 2016, and considers this matter addressed. Thank you

PNC Bank, N.Aresponded to [redacted] on March 20, 2018, and considers the matter resolved.? Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I thank you very...

much for the quick response and much appreciate the result of our conversation!  This matter is fully settled and I'm happy!

PNC Bank, N.A. responded to [redacted] on August 7, 2015, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]Date: Tue, Oct 25, 2016 at 8:31 AMSubject: WRONG REPORTINGTo: "[redacted]I did  not  , and do not owe   $60  or any money to PNC BANK I already paid  any time I spoke with your very incompetent employees they would remove the late fees after they agreed the took the wrong information about my [redacted] bank account you need to call all three credit bureaus and restore my credit.

PNC Bank, N.A. responded to Mr. [redacted] on August 25, 2015, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on April 30, 2018 and considers this matter addressed.

Tell us why here...PNC responded directly to [redacted] on September 10, 2015.  PNC believes it acted appropriately and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

10-29-15
PNC contacted the customer to resolve the complaint.
Thank you,
Julie L[redacted]

PNC mailed the attached letter to the customer in response to this complaint.

April 3, 2018[redacted]Re: Revdex.com - Reference Number [redacted]Dear Ms. [redacted]:This is in response to your February 28, 2018, rejection of PNC's response to your complaint filed on January 10, 2018, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”), Performance Select checking account ending in 1043 (the “Checking Account”). Thank you for taking the time to speak with me on March 6, 2018, regarding your complaint. I appreciate the opportunity to address your concerns.In your January 10, 2018 complaint, you stated that PNC recently assessed your Account a service charge for the first time after having the Account for three years. You stated that your mother, who is also a signer on the Account, was told the only way to avoid this monthly fee was to apply for a PNC credit card.In a letter dated February 23, 2018, PNC explained that PNC appropriately assessed a monthly service fee to the Account because the Account failed to meet the requirements for waiver of the monthly service fee.You responded on February 28, 2018, rejecting PNC's response to your complaint and stating that the Account was linked to a Money Market account ending in ** (the “Money Market Account”), which would have required PNC to waive the monthly service fee. You further allege that your Mother was able to change your address associated with the Checking Account without your consent.Our records show that on January 5, 2015, you opened your Checking Account along with the Money Market Account, at PNC's East Brunswick Branch located at [redacted],[redacted]. Our records do not reflect these accounts were linked for relationship pricing. The Checking Account was linked to a separate account of which you are not a signer, which allowed PNC to waive the monthly service fee. You incurred a service charge in December 2017 because the Checking Account was no longer linked with the separate account. For privacy reasons, PNC cannot disclose more about the separate account.Our records indicate that on January 9, 2018, your Checking Account was upgraded and appropriately linked to your Money Market Account so the fee waiver requirements could be applicable to your Checking Account.Finally, PNC researched your allegation that your Mother was able to change your address associated with the Checking Account without you present, but was unable to locate an address change under your profile.Our goal at PNC is to offer a level of service that exceeds our customers' expectations and I apologize that your experience with this matter did not reflect this.Thank you for allowing me to clarify PNC's position in this matter. If you have any questions or additional concerns, please call me at [redacted]. I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Time.Sincerely,Executive Client Relations PNC Reference Number

9/29/17 Dear Ms. [redacted]:PNC Bank, N.A. responded to [redacted] on September 29, 2017, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Realtions

PNC Bank, N.A. responded to [redacted] on February 9, 2018, and considers this matter addressed.