Horizon Services

great service

Jared was very professional, informative & courteous. Thank You

My experience with Andrew S. from Horizon Services was great! He came in and assessed the issues quickly. He explained the work that needed to be done and the reasons the work needed to be done clearly and with great detail. The work was completed quickly as well.

Helpful, Knowledgeable, and did a great job!

Would refer this company to anyone. I was told they would be here between 2 and 6 and they arrived on time, in fact they were here early. Technicians were professional and took the time to explain everything to me.

Lee was wonderful..very knowledgable and professional and fixed our problem in no time. We will definitely be requesting him for future services.

Douglas M[redacted] arrived on schedule and was able to identify and quickly resolve the issue with my furnace. I was very impressed with him and with the overall experience with Horizon Services. A very happy customer!

Techs were courteous, considerate, & knowledgeable. Very friendly.

The technicians were on time, that is important to me. Everything was explained to me and they were patient with questions. I would use the services again.

Had recent dealing with Horizon Services technician Lee *. I am very happy with his service, attitude, and knowledge of my house heater and the diagnosis of my problem.

Tech came early, was extremely knowledgeable and kind. Very helpful...would definitely recommend.

very professional and thorough with explaning the type of service is being done and what is needed in the future

Review: On 9/2 a representative from Horizon Services, [redacted], came to our home to give us a quote on a new air conditioner for our home. The quote was for a [redacted] installed for $6,200. He wanted us to agree to have it installed the next day. I told him that I thought that he was giving me a good deal but I wanted to confirm that with the other contractors that I had coming out the next day.

On 9/3 I called him later in the day and said that we would like to proceed because he did give the best price and we would get the most for our money. [redacted] came to our home to fill out more paperwork and I filled out the application for financing for 36 months at zero interest. I was not accepted for the zero % financing and was offered 6 months of deferred interest and the 3 years of 17% interest. I told him that I was not going to do that and I would seek financing from my credit union. I applied to the credit union on 9/3 and was accepted at a much lower rate.

On 9/4 I called [redacted] and left a message saying that we were approved by the credit union and that we were picking up the check today and what do we need to do in order to proceed. [redacted] call me back 25 minutes later and said that he could no longer sell us the [redacted] at $6,200 and we would have to downgrade to the [redacted]. He said that the discounts change from day to day and that the price was based upon us installing this week, which was never disclosed to us. It sounds like the bait and switch to me.

Horizon claims that the price that they quote is iron clad. Well it is not. I am cancelling the purchase within my 3 day right of refusal.Desired Settlement: They should honor their price. I will never do business with them again.

Business

Response:

Summary of Business Activity:MTD Transactions: [redacted]YTD Transactions: [redacted]Thank you for bringing this to our attention. We fully understand your concerns and were able to involve the responsible managers and our owners in a discussion about your particular situation. We apologize for any margin / cost errors that your sales person had made and agree that it would be the right thing to do to honor your original quote. We have talked directly with the sales person and will also use this as a training module during our next session. With that said, we understand that you have hired another contractor to perform the installation. We do apologize for any inconvenience we may have caused and have issued you a free drain cleaning offer for future use. Please do not hesitate to reach out should you have any additional issues or concerns.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I don't believe that this was a mistake and it was intentional. I am a finance professional and I understand interest rates and margins and I believe that this is the normal course of business for this company. They prey upon the customers who want to get their new AC installed ASAP. I did receive a call and an offer for a free drain cleaning that I will never use.

Regards,

The HVAC Service Technician Douglas M[redacted] was very professional and solved a complex system problem that had been going on for a couple of days

Prompt, courteous, very efficient & thorough service. Very professional.
Very very Pleased with the job than was done

He was very friendly and new the business well. Explained everything in easy terms
for us to understand. Courteous and polite. Explained our options. Will recommend to others. Happy with them.

Outstanding, timely and quality service. Lee B. was open to me of age of my furn. and was professional and detailed to a novice like myself about what was wrong and fixed and cleaned unit. Will use this service (pray that I don't) but will use this service when the time comes.

The technician that came to my house was on time, knowledgeable, clean, helpful and respectful.

Lee B. is our HVAC service technician in January 2016 for heating service. Lee B. is very professional. Lee B. checked our heating problems with his equipment and immediately found out the problems and gave us a price quote up-front. Our heating problems fixed within 90 minutes. I highly recommend Horizon Services for heating, air conditioning, drain cleaning, sewer and water line replacement services.

Andrew is a great guy to help out what you need, and help out the best deal for clients.
highly recommended.