Horizon Services

The horizon technician Andrew S[redacted] done an outstanding job getting my hot water heater back in service. He was very polite and set me up to service my heating boiler. Horizon should be proud to have a technician like him working with them. I would like to thank him for his service.

This is my second service with Andrew, he is very competent and knowledgeable. I told him I would be recoomending him to family and friends, It makes a big difference when care about your work,Andrew does. Great Job!!!

Andrew is impressive, has excellent customer skills and product knowledge. Thoroughly explained the process and services available, very upfront and personable. Explained everything every step of the way. I was impressed with Horizon Services, they need to go national. Overall, I will always think of Horizon as a top rate company as a result of the services provided by Andrew. Thank you!

Superb Service. II could not have asked for a better technician in [redacted] (CAS) He was on time, courteous and very professional. The work was done in the time frame that I had anticipated.
He even wore his pink bootie (How quaint) without me asking.

Douglas M. was very thorough and honest.

Andrew & colleague Joe did a great job redirecting my sump pump discharge.
Fast, efficient, clean.

It was awesome service ! I've been in the customer service business for over 33 years. This company is on point and focused on customer satisfaction.
My technician ( Doug Marshall ) was amazing. He was everything and more then expected. He answered every question clearly and with total empathy for the situation. He definitely delivered over the top great customer service and because of him I will be recommending this company to all my coworkers, friends and family. Thank you

Lee was very cordial and he did the inspection in a timely manner. When he completed the work he informed us of the programs that Horizon has for its customers. There was no sales pressure by Lee and it was a good experience.

Lee did a real nice job of performing my AC unit tune up. I was impressed that he knew exactly what brand unit I had as the brand name is not on it. As he ran the test he told me what the numbers were and if it was good or in failing mode. I followed through with his recommendation, so not to have an issue next year. My unit had never been serviced and there were years worth of debris inside the unit. Lee cleaned it out and wiped down the unit to an almost new look condition. He also took a visual look at my heater and mentioned things that were wrong with the AC unit hookup done by another company. Lee is very knowledgeable and I would recommend him.

On time and resolved the issue, explaining everything a long the way

Lee B. came today because I had no heat. He was very knowledge able and answered all my questions to my satisfaction.

The service technician ([redacted]) was friendly, knowledgeable, thorough, and did a good job of explaining the technical issues. I'm very happy with the service I received and would highly recommend Horizon.

Horizon Services and this tech, Lee [redacted] in particular, have provided excellent service for me. All members are professional from setting up the appointments to calling before coming, to coming on time, to performing the service with expertise, to completing the service and paperwork.

Excellent services, came on time and explained everything before he started.

Andrew arrived on time with a smile. He was very knowledgeable and patient in answering any questions I had. He explained in detail all of the service repair and/or replace options available. That allowed my husband and I to choose the best option for our home and our budget! Andrew was very neat and cleaned up what little mess was made when cutting the sheet rock. Thanks Andrew, we look forward to working with you on our repairs.

The HVAC Service Technician Douglas M[redacted] was very professional and solved a complex system problem that had been going on for a couple of days

Andrew was a pleasure to work with. He explained everything in detail. Has a nice personality.

Cooling system went on the fritz. Called Horizon to diagnose the problem and to recommend repair or replacement.Horizon came out on schedule and provided an estimate to repair. We then asked to them give us a recommendation and price to replace the cooling system and also to replace the furnace. Another Horizon representative came to clearly explain the various merits of several different systems that would meet our needs. Once our decision was made, a three-person installation crew showed up the next morning to do the job. The installation was completed that day as promised. The crew was outstanding! The cleanup was perfect. We are extremely happy customers!

[redacted] provided a fast and efficient service. He was quite knowledgable in his job, and very courteous.

Our oil fired furnace failed on Friday morning and would not reset. We called Horizon around 10 AM as a new customer and found the receptionist exceptionally courteous and helpful. The receptionist promptly transferred us to a scheduler who arranged for a same day service appointment. The service technician (Lee B.) arrived promptly at 4 PM and quickly diagnosed the problem, successfully reset the furnace, performed a minor repair, and identified possible service to avoid future unexpected failures. Lee B. was very courteous, very knowledgeable and professional. We thank Horizon Services personnel for their professionalism and definitely recommend Horizon Services for prompt efficient service.