Good Afternoon,Order was cancelled and a refund was issued to the customer on Jan * Providing the following documents which proof a refund was issued to the customer.Best Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I finally received the hoverboard in the mail, but it is defectiveI emailed and called the company multiple timesThey finally
emailed me and said to send them pictures of the hoverboardI did and still have not heard back from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been
contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was sent an email from Hoverboard asking me to return the hoverboardUntil now I have not received the hoverboard I ordered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
sans-serif;">*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
Thank you for your helpThe company sent us a full refund today.
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Customer *** *** placed an order on Hoverboard360.com on 11/**/and was received on 12/**/POD attachedIf the customer would
like to return the product please find attached our return policy and reach out to *** Best Regards, Customer ServiceHoverboard-
According to *** tracking (see attached), *** *** board will be arriving at our repair facility on February *** Please allow 3-business days to inspect the board and send out a replacement board to him Upon shipment, *** *** will be provided tracking information
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
After I posted a complaint on their *** page they did message me one time but only to tell me I had received the board - albeit
weeks later than promised) They did not respond to my request for a return of the board When I messaged them again through *** to respond they went silent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer can return their board to: Hoverboard 360*** * *** *** ***
*** *** **
***Please make sure to include original order information with the return for us to process your credit. Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***. I have recived my money back through my credit card company but have heard nothing from the companySincerely,***
***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***
Good AfternoonWe tried to reach customer to resolve the issueCustomer have issued n chargeback through her credit card company on Jan ** The funds have already been refunded to the customer If customer wants to exchange the board they can get in touch with our returns department at ***.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
12/**/
Placed order on 12/*/and paid in full with credit cardno updates, no tracking...their phone is no longer taking messages because its full and they dont respond to email inquiries we will have to cancel our order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated before, I was credited for the returned merchandise minus a restocking feeSince they sent me different merchandise then ordered I feel a restocking fee is not in accordance with their return guidelinesHowever I am giving up on this complaint a hope this can serve as a lesson to others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,Order was cancelled and a refund was issued to the customer on Jan * Providing the following documents which proof a refund was issued to the customer.Best Regards, Customer ServiceHoverboard-
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I finally received the hoverboard in the mail, but it is defectiveI emailed and called the company multiple timesThey finally
emailed me and said to send them pictures of the hoverboardI did and still have not heard back from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been
contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
I was sent an email from Hoverboard asking me to return the hoverboardUntil now I have not received the hoverboard I ordered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
sans-serif;">*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
Thank you for your helpThe company sent us a full refund today.
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Customer *** *** placed an order on Hoverboard360.com on 11/**/and was received on 12/**/POD attachedIf the customer would
like to return the product please find attached our return policy and reach out to *** Best Regards, Customer ServiceHoverboard-
According to *** tracking (see attached), *** *** board will be arriving at our repair facility on February *** Please allow 3-business days to inspect the board and send out a replacement board to him Upon shipment, *** *** will be provided tracking information
I bought a hover board and it got recalled but they don't answer their phone! No one should EVER buy from here! SCAM
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
After I posted a complaint on their *** page they did message me one time but only to tell me I had received the board - albeit
weeks later than promised) They did not respond to my request for a return of the board When I messaged them again through *** to respond they went silent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Hi, The customer can return their board to: Hoverboard 360*** * *** *** ***
*** *** **
***Please make sure to include original order information with the return for us to process your credit. Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***. I have recived my money back through my credit card company but have heard nothing from the companySincerely,***
***
Hi,
Please find attached PODSneakers have been delivered to the customer and tracking number is below
Tracking number
***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***
We have emailed the customer on 2/**/ We will await the response from the customer We apologize for any delay caused to this customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***
Good AfternoonWe tried to reach customer to resolve the issueCustomer have issued n chargeback through her credit card company on Jan ** The funds have already been refunded to the customer If customer wants to exchange the board they can get in touch with our returns department at ***.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** * ***Consumer: *** ***$refunded on 01/**/(*** ending in ***)15% restocking fees applied as per Return Policy (see
attachment)Thank you.Best Regards, Customer ServiceHoverboard-
12/**/
Placed order on 12/*/and paid in full with credit cardno updates, no tracking...their phone is no longer taking messages because its full and they dont respond to email inquiries we will have to cancel our order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated before, I was credited for the returned merchandise minus a restocking feeSince they sent me different merchandise then ordered I feel a restocking fee is not in accordance with their return guidelinesHowever I am giving up on this complaint a hope this can serve as a lesson to others
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***