[redacted] [redacted] Customer [redacted] , Placed Orders on Hoverboard360.commOrder placed on for hoverboards received on POD attached Order placed on received on POD attachedReturn Policy is attachedHoverboard360.com does have a Day refund policy if you are in the day time frame meaning you are allotted days from date of receiving the hover board to return it backBest Regards, Customer ServiceHoverboard-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that... my complaint has NOT been resolved because: [Your Answer Here] If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
HI, There is a [redacted] Chargeback already for this customer, we cant refund the customer cause there is a Chargeback already in place and the bank will refund them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I am letting you know that I have received the merchandise from Hoverboard Thank you I do believe that you were what helped me resolve this problem resolution number [redacted] , [redacted] Sincerely, [redacted]
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] *** Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy Best Regards, Customer Service Hoverboard-
To whom it may concern, An request was sent to customer on 1/*/to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.Regards Customer Service
RevDex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted] . I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other... people. Any help in this matter is much appreciated. Sincerely, [redacted] ***
To whom it may concern, We have asked customer ( [redacted] ) to follow RMA process by filling out RMA form and sending back said documents to no avail [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Ironically the company sent me an email response earlier this week, even though I have asked them to call me However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order I ordered a Hoverboard and they sent me a noname imoto board, which has said to have fire dangers So the issue has still not be resolved I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no responsePlease help, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] ,and have determined that my complaint has NOT been resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover boardI do not even have the correct address where to send the defective hoverboardI will not call the phone number again because either I wait on hold or I am disconnectedI can not get through to a customer service agent
Good Afternoon We tried to reach customer to resolve the issue. Customer have issued n chargeback through her credit card company . The funds have already been refunded to the customer. If customer wants to exchange the board they can get in touch with our returns department at [redacted] or call us at ###-###-####. Best Regards, Customer Service Hoverboard-360
To Whom it May Concern, We apologize for [redacted] (Known in our system as Tracy Q***) unsatisfactory experience with her experience thus farAs you can see from the attached images, we had attempted to help [redacted] with her return process but have yet to receive her completed return form, along with pictures of the unopened boxOnce we get those items we will gladly process her return case and send her further return informationIn addition, please see the attached shipping info [redacted] package was handed off to [redacted] on 12/*/and she did not request to cancel her package until ***0/15, full days after her package was in transitAs per our terms and conditions on our website, the customer is responsible for any shipping fee's occurred due to change of mind [redacted]
Very bad companyVery poor customer service....when you can get them to answer the phoneNo response to emails at allThey say day shipping, but that means after it arrives in the states from Hong Kong, which can take a month Stay away from this seller!!!
I also placed a order on 12/*/for shoes and never received anything, I have called hoverboardat least times in two weeks,all ways a recording and that is it.I also email them two times and no response and the money has been taken from my account.I wish I could get my money backIf there is a customer service it STINKS
Complaint number: ***Customer name: *** *** We are sorry for *** *** unsatisfactory experience with Hoverboard 360As of today, the customer has been refunded of their money
[redacted] [redacted] Customer [redacted] , Placed Orders on Hoverboard360.commOrder placed on for hoverboards received on POD attached Order placed on received on POD attachedReturn Policy is attachedHoverboard360.com does have a Day refund policy if you are in the day time frame meaning you are allotted days from date of receiving the hover board to return it backBest Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] .Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that... my complaint has NOT been resolved because: [Your Answer Here] If there in fact is a chargeback dispute (which is not likely)please advise for specifically as to what the problem is. There was not issue in taking the money from my debit card, there should be no problem in giving me a credit. If there had been an attempt to credit my account why hasn't anyone contacted me trying to resolve this matter. Please contact me either by email or phone, they should have all that information. I would be happy to resolve it soon! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
HI, There is a [redacted] Chargeback already for this customer, we cant refund the customer cause there is a Chargeback already in place and the bank will refund them
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I am letting you know that I have received the merchandise from Hoverboard Thank you I do believe that you were what helped me resolve this problem resolution number [redacted] , [redacted] Sincerely, [redacted]
Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####Once the RMA form is filled out customer can send the board to the following address [redacted] *** Once we receive your board we would be glad to either refund or exchange the merchandise for the customerThis return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy Best Regards, Customer Service Hoverboard-
To whom it may concern, An request was sent to customer on 1/*/to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.Regards Customer Service
RevDex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted] . I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other... people. Any help in this matter is much appreciated. Sincerely, [redacted] ***
To whom it may concern, We have asked customer ( [redacted] ) to follow RMA process by filling out RMA form and sending back said documents to no avail [redacted]
[redacted] [redacted] Hi, To return the board, please send an email to [redacted]
We have attached and RMA that the customer can fill out to start the RMA process Please note on the form your Revdex.com complaint number Thank you
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Ironically the company sent me an email response earlier this week, even though I have asked them to call me However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order I ordered a Hoverboard and they sent me a noname imoto board, which has said to have fire dangers So the issue has still not be resolved I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no responsePlease help, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] ,and have determined that my complaint has NOT been resolved because I have received this form previously and when I sent in the completed form the company did not provide the steps needed actually return the hover boardI do not even have the correct address where to send the defective hoverboardI will not call the phone number again because either I wait on hold or I am disconnectedI can not get through to a customer service agent
Good Afternoon We tried to reach customer to resolve the issue. Customer have issued n chargeback through her credit card company . The funds have already been refunded to the customer. If customer wants to exchange the board they can get in touch with our returns department at [redacted] or call us at ###-###-####. Best Regards, Customer Service Hoverboard-360
To Whom it May Concern, We apologize for [redacted] (Known in our system as Tracy Q***) unsatisfactory experience with her experience thus farAs you can see from the attached images, we had attempted to help [redacted] with her return process but have yet to receive her completed return form, along with pictures of the unopened boxOnce we get those items we will gladly process her return case and send her further return informationIn addition, please see the attached shipping info [redacted] package was handed off to [redacted] on 12/*/and she did not request to cancel her package until ***0/15, full days after her package was in transitAs per our terms and conditions on our website, the customer is responsible for any shipping fee's occurred due to change of mind [redacted]
Very bad companyVery poor customer service....when you can get them to answer the phoneNo response to emails at allThey say day shipping, but that means after it arrives in the states from Hong Kong, which can take a month Stay away from this seller!!!
I also placed a order on 12/*/for shoes and never received anything, I have called hoverboardat least times in two weeks,all ways a recording and that is it.I also email them two times and no response and the money has been taken from my account.I wish I could get my money backIf there is a customer service it STINKS
NEVER AWNSER PHONE CALLS OR EMAILS AFTER I PLACED MY ORDER STILL WAITING ON MY HOVERBOARD
Complaint number: ***Customer name: *** *** We are sorry for *** *** unsatisfactory experience with Hoverboard 360As of today, the customer has been refunded of their money