We are sorry that *** *** has had an unsatisfactory experience with Hoverboard360. We had approved *** ***'s return by email on January **We have not yet received the boards back and *** *** has not yet advised us of tracking information for the return of the boards to
us. Once we receive the boards back we will process *** ***'s refund in line with our returns policy as states on our website. RegardsHoverboardCustomer Service
To whom it may concern, Customer was advised to send return request to our Returns account and nothing was received after 1/**/16.File attached. RegardsCustomer Service
Good Afternoon, We still have not receive the merchandise from the customerIf customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at***or contact us at ###-###-####To speak to us you can call us during business hours 9am to 5pm We will ans any question you have about your replacment. This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-
To Whom it may concern, We apologize for ** *** unsatisfactory experience with Hoverboard and her return process.As you can see from the attached file, we have already refunded the funds for the order in question, minus the restocking fee, as per our websites terms and conditions.Thank you
for your help in this matter. Regards, Hoverboard
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved. Product arrived three weeks after promised date.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
The business has contacted me directly to cancel the order at my request I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory (at VERY best) to me and the matter has been
resolved
Sincerely,
*** ***
To whom it may concern,
The customer was advised to send his return request on our Returns email account, and nothing was received
As shown on the attached file, the last message sent was on 1/**/
Regards
Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent emails, two have videos attached It has been over two months, and not one of my emails has been addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
No I have not heard from the companyI got a refund from PayPal though. Sincerely,*** ***
Revdex.com: After going to *** for a credit on my return shipment of the Hoverboard, *** refund the funds back to me, where as Hoverboard refused and I have a letter proving that I was saved by *** and will never purchase anything from this company againThey don't answer their telephone or respond in a timely manner.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good afternoon *** ** ***
*** *** *** * ***
We are sorry for *** *** unsatisfactory experience with Hoverboard360. On January * *** *** order was cancelled and refunded due to the item ordered not being available at the timePlease see
below evidence of the refund. Best Regards, Customer ServiceHoverboard-
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***The customer placed the order on December 10th and the board was delivered on 12/**
Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***.Sincerely,*** *** I have tried calling but the number listed on the website is no longer in service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We are sorry that *** *** has had an unsatisfactory experience with Hoverboard360. We had approved *** ***'s return by email on January **We have not yet received the boards back and *** *** has not yet advised us of tracking information for the return of the boards to
us. Once we receive the boards back we will process *** ***'s refund in line with our returns policy as states on our website. RegardsHoverboardCustomer Service
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***.Sincerely,
*** ***
To whom it may concern, Customer was advised to send return request to our Returns account and nothing was received after 1/**/16.File attached. RegardsCustomer Service
Good Afternoon, We still have not receive the merchandise from the customerIf customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at***or contact us at ###-###-####To speak to us you can call us during business hours 9am to 5pm We will ans any question you have about your replacment. This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-
To Whom it may concern, We apologize for ** *** unsatisfactory experience with Hoverboard and her return process.As you can see from the attached file, we have already refunded the funds for the order in question, minus the restocking fee, as per our websites terms and conditions.Thank you
for your help in this matter. Regards, Hoverboard
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved. Product arrived three weeks after promised date.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
The business has contacted me directly to cancel the order at my request I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory (at VERY best) to me and the matter has been
resolved
Sincerely,
*** ***
To whom it may concern,
The customer was advised to send his return request on our Returns email account, and nothing was received
As shown on the attached file, the last message sent was on 1/**/
Regards
Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent emails, two have videos attached It has been over two months, and not one of my emails has been addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please return your boards to
HoverboardReturns Department:
Buyer beware! Company takes your money and then doesn't respond to emails or their number Do not buy from them!!!
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
No I have not heard from the companyI got a refund from PayPal though. Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***.Sincerely,*** ***
Revdex.com: After going to *** for a credit on my return shipment of the Hoverboard, *** refund the funds back to me, where as Hoverboard refused and I have a letter proving that I was saved by *** and will never purchase anything from this company againThey don't answer their telephone or respond in a timely manner.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Good afternoon *** ** ***
*** *** *** * ***
We are sorry for *** *** unsatisfactory experience with Hoverboard360. On January * *** *** order was cancelled and refunded due to the item ordered not being available at the timePlease see
below evidence of the refund. Best Regards, Customer ServiceHoverboard-
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***The customer placed the order on December 10th and the board was delivered on 12/**
Best Regards, Customer ServiceHoverboard-
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***.Sincerely,*** *** I have tried calling but the number listed on the website is no longer in service
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** * ***Consumer: *** ***$refunded on 02/**/(Visa ending in ***)15% restocking fees applied as per Return Policy
(see attachment)Thank you.Best Regards, Customer ServiceHoverboard-
Please see attached; proof that we have refunded the customer today, March ***, at 3:00pm EST.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***