*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***
***Good MorningWe spoke to the customer on 2.**and have agreed with the customer for a replacement Once the merchandise is shipped out we will provide a tracking number to the customer.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:I have not received a refund yet, they received the merchandise on Feb *, It's been days and nothingI have sent them an email as to when I can receive my refund? Hoover board responded to the Revdex.com and said to days "from" Feb *, Today is Feb**,and no refund as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns
department at ***or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
No I have not heard from the companyI got a refund from PayPal though.
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***I have made several unsuccessful attempts to contact them.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern: Complaint number:
*** Customer name:*** *** We apologize for Tanisha Graham's unsatisfactory experience with HoverboardWe have located her exchange request and responded with the following stepsOnce the needed documentation is sent back to us, we will follow up with her
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Every time I call their office it tells me they have increased call volume and to hold for the next available operator Then it tells me that no one can answer and gives me a voicemail and says its full and I can't leave a message!! It has done this since DECEMBER!! I have also sent several emails and NONE has been RETURNED!! Do they expect me to send my product back to a company that is not responding to me at all?? Then I would be without a board and without my money back!! This is ridiculous and terrible customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry that the customer is not happy with her experience with our company We would have been more then happy to fix or replace the board with regards to our warrantyUnfortunately the customer went an alternative route, which was the customers choice We will not refund the customer for the work that the customer claims happened to the board We as a company have no way of verifying such information
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolvedHowever not by the Hoverboard company, rather by *** I went to return the hoverboard on January *** I went to ***
*** *** *** *** *** and *** All of these companies noted that I needed to be a hazardous materials licensed shipper to ship the hoverboards back and therefore was unable to ship them *** refunded my money on January *** I received a message from Hoverboard requesting me to remove the "hazardous" labels from the packages I responded that if I were caught removing these labels it would be a civil and criminal offense I never heard back from them, however feel *** did the right thing by refunding my money
Sincerely,*** ***
The customer placed a
chargeback with his credit card company, which was reversed to us.
We are waiting for the issuer (customer's credit car company) to send us the second documents (a second
chargeback).
When the documents are received, we will accept the chargeback and the customer will be refunded in
full
The customer placed two orders on Dec *, the board was delivered on 12/**If the customer wants to return the boards, they can send the return for and pictures to: Hoverboard360*** * *** ***
*** *** ** ***Best Regards, Customer ServiceHoverboard-
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at ***or contact us at ###-###-####And we already refunded the customer with out of stock merchandise.This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-
Complaint number: ***Customer name: *** *** We apologize for *** ***'s unsatisfactory experience with Hoverboard 360Under our terms and conditions, the customer has had physical damage on the board which is not covered under our warranty
***
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it out and return with picture of the hoverboardI did exactly what they said and I haven't heard from them sincePlease note this form DID NOT have any return instructions or a return addressThis was over weeks ago and I'm still stuck with a damaged & non working boardI'm still out $My credit card company (*** ***) is investigating and hopefully will issue me a refund soonThere are still many complaints on their *** pagePeople still either have not received the product they paid for or like myself have a defective boardHoverboardtook our money and ran!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To whom it may concern -
We are awaiting the return of the board to move
forward.
***
***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***
***Good MorningWe spoke to the customer on 2.**and have agreed with the customer for a replacement Once the merchandise is shipped out we will provide a tracking number to the customer.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:I have not received a refund yet, they received the merchandise on Feb *, It's been days and nothingI have sent them an email as to when I can receive my refund? Hoover board responded to the Revdex.com and said to days "from" Feb *, Today is Feb**,and no refund as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** ***Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns
department at ***or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
No I have not heard from the companyI got a refund from PayPal though.
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***I have made several unsuccessful attempts to contact them.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
To whom it may concern: Complaint number:
*** Customer name:*** *** We apologize for Tanisha Graham's unsatisfactory experience with HoverboardWe have located her exchange request and responded with the following stepsOnce the needed documentation is sent back to us, we will follow up with her
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Every time I call their office it tells me they have increased call volume and to hold for the next available operator Then it tells me that no one can answer and gives me a voicemail and says its full and I can't leave a message!! It has done this since DECEMBER!! I have also sent several emails and NONE has been RETURNED!! Do they expect me to send my product back to a company that is not responding to me at all?? Then I would be without a board and without my money back!! This is ridiculous and terrible customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are sorry that the customer is not happy with her experience with our company We would have been more then happy to fix or replace the board with regards to our warrantyUnfortunately the customer went an alternative route, which was the customers choice We will not refund the customer for the work that the customer claims happened to the board We as a company have no way of verifying such information
Revdex.com:At this time, my complaint, ID *** regarding Hoverboard has been resolvedHowever not by the Hoverboard company, rather by *** I went to return the hoverboard on January *** I went to ***
*** *** *** *** *** and *** All of these companies noted that I needed to be a hazardous materials licensed shipper to ship the hoverboards back and therefore was unable to ship them *** refunded my money on January *** I received a message from Hoverboard requesting me to remove the "hazardous" labels from the packages I responded that if I were caught removing these labels it would be a civil and criminal offense I never heard back from them, however feel *** did the right thing by refunding my money
Sincerely,*** ***
The customer placed a
chargeback with his credit card company, which was reversed to us.
We are waiting for the issuer (customer's credit car company) to send us the second documents (a second
chargeback).
When the documents are received, we will accept the chargeback and the customer will be refunded in
full
The customer placed two orders on Dec *, the board was delivered on 12/**If the customer wants to return the boards, they can send the return for and pictures to: Hoverboard360*** * *** ***
*** *** ** ***Best Regards, Customer ServiceHoverboard-
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ***Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at ***or contact us at ###-###-####And we already refunded the customer with out of stock merchandise.This return policy is presented on our websiteWhen customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-
Complaint number: ***Customer name: *** *** We apologize for *** ***'s unsatisfactory experience with Hoverboard 360Under our terms and conditions, the customer has had physical damage on the board which is not covered under our warranty
***
At this time, I have been contacted
directly by Hoverboard 360 regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it out and return with picture of the hoverboardI did exactly what they said and I haven't heard from them sincePlease note this form DID NOT have any return instructions or a return addressThis was over weeks ago and I'm still stuck with a damaged & non working boardI'm still out $My credit card company (*** ***) is investigating and hopefully will issue me a refund soonThere are still many complaints on their *** pagePeople still either have not received the product they paid for or like myself have a defective boardHoverboardtook our money and ran!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***