Howard's Kitchen Studio, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why are you ignoring the conversation on May [redacted] where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]This order was placed via our web site on Nov **, 2016. When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendors. Subsequently we learned that data had been...

revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stock. In compensation for this we included a $25.00 discount. The order will be shipped today or at the latest, Thursday. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told on the phone that there would be a refund and was provided a confirmation number.  The representative even checked with a supervisor.  The issue is not the business's policy, it's what was promised.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The lens that I returned back to you is the one that I received. The serial number match the lens that I returned.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
We appreciate this customer's order and regret his dissatisfaction. Since his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchange. The customer is welcome to return to our site at [redacted] and order any phone he wishes to own.-- Henry P[redacted]B&H Photo-Video

March **, 2017Revdex.com complaint #[redacted]This customer spent more than half-an-hour on the phone this morning relating every nuance of this convoluted story at the end of which he informed me he'd been in the midst of resolving this with one of our senior sales associates. As soon as the phone call...

ended I reached out to that sales manager who agreed this matter should be resolved, one way or another and said he in turn would reopen his communication with others here more directly positioned to address this. The matter is pending. We understand the customer's frustration and impatience.-- Henry P[redacted]B&H Photo-Video

April *, 2016[redacted]The customer purchased a [redacted] Action Camera on 03/**/16. The product's description on our site includes an "in the box" tab which lists:Profile MountRotating Surface Mount4GB MicroSD CardUSB CableLimited 1-Year...

Warranty With this item the customer also purchased these accessories:Contour Camera Charge Kit SanDisk 32GB Ultra UHS-I microSDHC Memory Card (Class 10) Contour Flex Strap Mount-- free with purchase of the cameraThe customer contacted our customer service department on 04/**/16 at which time we offered to create and email return authorization for any of the accessories he did not wish to keep. The customer gave us no indication a return authorization was desired, so none was issued. If the customer wants us to create a return authorization he can email [redacted] or visit the "My Account -> My Orders" section of our site and create one himself. -- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com complaint #[redacted]B&H [redacted] and [redacted]The customer's most recent comment does not alter the facts. The item he originally wished to purchase is no longer available. Alternate options were presented which it seems he has chosen not to purchase. -- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]On April *, 2016 the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business 2016 for Windows. Our return policy, which is on our site and printed on the back of the invoice he received...

with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer software. We do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchase. On May **, 2016 we offered this exchange even though the return policy time period had elapsed. Subsequently, as a courtesy, we offered to accept the return of the computer for a refund. The Microsoft software cannot be returned for exchange, refund or store credit. Return authorization has been emailed to the customer for the computer. With it we sent a pre-paid [redacted] return label. When we receive and process the return we will issue a refund to the same credit card account used for the original purchase. In passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P[redacted]B&H Photo-Video

January **, 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]As I said before, I thought it ironic he customer's original complaint to the Revdex.com was submitted one day after the order was placed.When it was placed we advised, "This item is backordered by the manufacturer. Order now and we'll deliver when available."It's doubly ironic to receive this additional complaint when the customer's order has since been shipped. At this moment [redacted] reports:[redacted]
[redacted]I presume this matter is now closed. -- Henry P[redacted]B&H Photo-Video

January *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order and regret the delay. Our vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributed. We are in touch with them several times per day and hope to...

see this resolved shortly. -- Henry P[redacted]B&H Photo-Video

June **, 2017The Nikon D750 camera is protected by Nikon USA's unilateral price program. That program sets the minimum selling price authorized retailers are permitted to sell the camera for, and limits the addition of certain Nikon accessories as free items unless specifically authorized by Nikon...

USA as a limited time promotion or instant rebates.The Nikon D750 was, for a period of time, available with several free accessories including the Nikon MB-D16 accessory. Nikon USA has since withdrawn or discontinued that promotion and authorized retailers are now prohibited from offering this. Nikon USA enforces this unilateral price program rigorously and their penalties for violations are severe.B&H Photo at this time may not sell the D750 for below the minimum price dictated by Nikon USA nor are we permitted to offer the MB-D16 as a free accessory. -- Henry P[redacted]B&H Photo-Video

April *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Oct **, 2016 the customer purchased a Microsoft Lumia 950 DS RM-1118, a phone which has since been discontinued. He paid $369.99. With the phone the customer received a Limited 1-Year B&H Warranty. On Mar **, 2017 at the customer's...

request we emailed return authorization for repair (our [redacted]) and a pre-paid [redacted] return label ([redacted]). We have no yet received the customer's shipment to us and [redacted] reports their return label has not yet been entered into their system. We will have the phone repaired when we receive it. The customer's warranty does not include replacing his phone with a brand new one, nor does it include upgrading him to a newer model phone. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phone. They are refusing to honor what they said and think its suppose to be all well with sorry for the confusion. There response is to block me from purchasing anything from the company. Its not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bMy position has not n will not change either. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dissatisfied does not begin to describe how you make your customers feel by implying they are lying. You are rude and disrespectful toward someone who trusted your business with a large purchase. And please don't say you regret my dissatisfaction because thay implies you did something to help, which we both know you did not.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. THe business has adjusted the cost accordingly to refund me the cost for...

shipping. 
Sincerely,
[redacted]

[redacted]The customer saw an advertisement for a product we sell on another web site. The ad was not placed by us and we were and are not responsible for either the placement or the contents. The advertised product was apparently...

this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # [redacted]Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:Bescor LED-500S Studio Light (100-240VAC) B&H # BELED500SITAfter going to our web site the customer purchased this second item, without the case, for a considerably lower price. In order to do so the customer visited our product information page at [redacted] which is clear and unambiguous in its description. In answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.When the customer complained we explained this in minute detail and offered to sell the Porta Brace PR-C2LED Compact Padded Case for LED LightsB&H # POPRC2LED or the Arriba Cases AC160 Padded Lighting Fixture Case B&H # ARAC160 to the customer for half the retail price. The customer declined.Our return authorization # [redacted] was emailed on Apr **, 2016. A refund will be issued when we have received and processed the return.-- Henry P[redacted]B&H Photo-Video

March **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a ALDM10XMK = Alesis DM10 X Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum Heads. The purchase is dated December **, 2015. B&H has a thirty (30) day return policy time limit. The customer's first...

after-sale contact is dated March **, 2016. We suggested then and suggest now that he contact the manufacturer, [redacted]with any after-sale or warranty-related inquiry.We will not issue return authorization. There will be no refund or store credit. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have thoroughly reviewed the response from B&H. However, it is a typical example of spoonerism of the term, Product and Warranty. As an authorized dealer of Nikon USA, B&H should sell Nikon products for USA market, unless otherwise it is clearly specified. The Nikon product for sale in USA comes with Nikon Manufacturer's warranty. The gray market product, I complained about, will not be covered by Nikon USA directly and will lose any support by Nikon USA in the future. On page of 10 of the attachment, B&H staff Christ L answers in Q&A that the product is for USA market and with Nikon warranty. I called B&H before and after the initial purchase on 12/**/2015 and always got the same confirmation it was from Nikon USA directly. Again, photography products have huge difference between the USA authorized version and the gray market version. It relates to manufacture's support, including warranty, and customer service of Nikon USA will reject to service any gray market product locally.B&H is selling this product at a price of USA version while delivering a gray market one. B&H did NOT accomplish the customer's order and provided false information both in advertisement and customer service response. B&H could have admitted the problem at the first time when I received the gray market product and contacted B&H on 01/**/2016. B&H convinced me it was a shipping issue and would be corrected in the next delivery; thus, I lost the chance to order from other store to keep the $40 discount Nikon offered to store. $40 is the compensation of my loss because of B&H false advertisement and false information in customer service. I also have extra loss of time and transportation cost for exchanges, twice!One more comment and feedback on this issue is B&H sent me a follow-up email asking if "I lie to have a replacement". It was an insult for whatever reason! Again, on this matter, the only false and conflicting information comes from B&H.Therefore, I can only reject the B&H response and asks for the justified compensation in a very friendly approach, without further escalation.Best regards, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]