Howard's Kitchen Studio, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phone. They are refusing to honor what they said and think its suppose to be all well with sorry for the confusion. There response is to block me from purchasing anything from the company. Its not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. THe business has adjusted the cost accordingly to refund me the cost for...

shipping. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You really don't read.  You have all the [redacted] proof because you issued the tag, have the tracking number and your employee said you received the shipment
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015[redacted]Attached is the screenshot of the final order confirmation page we showed the customer when the order was placed. By agreeing to this information he confirmed the order. After this we emailed order confirmation with the same...

information. Had there been an error he had ample time to contact us to correct it. Our shipping documents show it was sent to the shipping address indicated.The order was shipped October *, 2015.[redacted] reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month later. We cannot now retrieve this merchandise.-- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]The customer's latest comments do not alter the facts.-- Henry P[redacted]B&H Photo-Video

July [redacted] 2017Revdex.com complaint #[redacted]B&H [redacted]Our return policy is printed o the back of our invoice and is posted on our web site at [redacted]On July *, 2017 [redacted] contacted us to allege the TV had been delivered in damaged condition. We regret he did not contact us sooner. His recourse at this point is with Warrantech CPS.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any reimbursement from the above noted "protection plan" including camera or lense, nor have theses items been returned. PLEASE NOTE OVER 650 NEGATIVE TRUSTPILOT REVIEWS OF THIS PRODUCT!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
[redacted]
[redacted] Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-3 weeks of installing the printer.  I assumed it was working so I discarded the original package.  This is very natural.  B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy.  B&H should not sell defect product over the intent to the society.  If they do, they should be responsible for the replacement, cost and damages incurred.  That is the only good way to do good business.  I need $40 of my packing cost by [redacted] and I do not need $10 of charity from B&H.  I will keep on exposing B&H ‘s way of doing business and will never buy anything from them.  I ask Revdex.com to assist me to get my $40 from B&H.  It is B&H fault to sell me defect product in the first place.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was placed, shipped and delivered during August. It is now the end of December. [redacted] will not entertain a claim from us on this matter after this much time has elapsed. Curiously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P[redacted]B&H Photo-Video

[redacted]We appreciate the customer's patience. B&H was closed from Oct * through Oct **. Now that we have reopened we are working diligently to clear all incoming returns and process refunds as speedily as we're able to do so. --...

Henry P[redacted]B&H Photo-Video

October **, 2017Revdex.com complaint #[redacted]B&H [redacted]This purchase was made on July **, 2017. FedEx reports it was delivered July [redacted]. Our return policy states (emphasis added), "If you are dissatisfied with your purchase for any reason, you may return it to B&H within 30 days of the...

purchase date, subject to the conditions and exclusions below." The Canon VIXIA HF R800 Camcorder included a Limited 1-Year Warranty. Under the circumstances the recourse for the customer is via this warranty. Canon USA's warranty information for this product is online at [redacted].The customer can initiate service from [redacted]
-- Henry P[redacted]B&H Photo-Video

August **, 2015Revdex.com Complaint #[redacted]B&H [redacted]The original order is [redacted], placed 6/**/15 for one [redacted] Graphics Card, The customer, from Canada, paid $749.99 plus $103.04 cross-border import tax, duty, customs, etc. Shipping was free. The...

total was $853.03 On 7/**/15 we issued return authorization [redacted]. We subsequently received and processed the return.  Order [redacted], placed 8/**/15, is for a different product, the [redacted] =  [redacted] Superclocked+ Graphics Card. Because it's not the same product we're legally bound to include cross-border import tax, duty, customs, etc. Once the order has been shipped we will be able to issue a credit for these fees. That should happen this week.-- Henry P[redacted]B&H Photo-Video

[redacted]The customer ordered one Epson PowerLite Home Cinema 2045 Full HD 3LCD Home Theater Projector B&H # [redacted] on July **, 2017. When he did we advised it was not in stock and provided an ETA of 2-4 weeks. We regret our vendor...

has taken somewhat longer to provide this to us. As soon as we receive it we will ship it to the customer, without delay. -- Henry P[redacted]B&H Photo-Video

[redacted]The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted]) on August **, 2015. It was shipped to him August [redacted] and delivered August [redacted]. The same day we received...

a message from the customer saying the product was defective. We requested clarification and additional information. We received no reply.We encourage the customer to email [redacted] with additional specific information. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The laptop was used 2 weeks and it stopped working. As a customer, we did not do anything wrong. We did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to us. I wiped the screen after B&H sent back the product and it is all cleaned.
We are the victim of the defected product --- a laptop that my 13 years old saved one-year of his allowance ($800) to buy. As a customer, we did not do anything wrong. Why B&H charge us 15% fee? We are qualifying for a full refund of this laptop. Image the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&H. My son got very sad during the situation. All those are expensive.




In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will apologize yet again, I am terribly sorry. I know that I got carried away and none of it was intentional. I am not trying to hurt your business or anything, I will drop this complaint and move on. The only thing I want before I drop the complaint, is my full refund for my latest return I sent back. Once I get 100% of that money back, I will drop the complaint and move on. Again, I am terribly sorry for any potential harm I caused. Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

April *, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]We regret this customer's dissatisfaction. The customer purchased a Toshiba 15.6" Satellite S55T Multi-Touch Notebook - B&H # [redacted]. Our return policy is printed on the invoice we sent with this product and is on our website at...

[redacted]. It says, in part:     Final Sale & Nonreturnable Items ... Unwrapped/opened computers and computer software.As a courtesy I will ask the customer service manager to reconsider whether or not to extend the courtesy of a store credit with a restock fee. -- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com complaint #[redacted]B&H [redacted] dated 11/**/14This customer purchased numerous items in our store on Nov **, 2014, a year ago. One item was the boxed product [redacted]Care Protection Plan Extension for 15" & 17" MacBook Pro & 15" MacBook Pro with Retina Display (2-Year...

Extension) - B&H # [redacted] * [redacted]. It is featured on our website at [redacted] The product illustration there shows a boxed product the contents of which include the protection plan and instructions showing how the customer should register it with [redacted]. We regret the customer overlooked this and failed to complete the registration process. We do carry [redacted]Care plans with an auto-registration feature. For those, our product description says, "Your Mac Pro is automatically registered with [redacted]Care." The product the customer purchased and received does not include this feature.  We cannot now cancel this transaction and will not issue a refund or store credit.-- Henry P[redacted]B&H Photo-Video

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was shipped on Dec *, 2016 and [redacted] reports it was delivered Wednesday,  12/07/2016 at 1:26 P.M. -- Henry P[redacted]B&H Photo-Video