Howard's Kitchen Studio, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As a customer standpoint, I don't think the the response from B&H make any sense. I was not aware what does IMP means or from where they bought this. If they adv as a unlocked [redacted] phone that meant to me it was not imported from a different continent or somewhere else. If they try to interpret things like this I dont want make any further follow up with this company. I accepted it was my fault of buying anything from this company irrespective of the negative feedback online about their post sale support and warranty coverage. As I already bought another phone, I dont want to waste my time with company to make follow ups. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never offered a 1TB drive.  Here is the email:"We have worked with the manufacturer and are able to offer you to switch you order to the 525gb version of this product, B&H # [redacted], and we are able offer it to you for $99.99. We are expecting to receive it in stock by mid-December. If you wish to switch your order, you can do so by replying to this email, calling us at ###-###-#### or ###-###-####, or by Chatting with us online. Please note that this sale price is only available for switching your existing order thus only 5 will be available to you for the price of $99.99 (each). This offer is valid until 12/**/2016."The replacement you offered for $99.99: Crucial 525GB MX300 SSD (CT525MX300SSD1) costs more per GB (99.99/525=$0.190 per GB) then the drive I bought 119.90/750=$0.159 per GB.  Making the 525GB drive $16.51 overall more expensive on a per GB basis.When I ordered the drive was shown as in-stock and would ship next day.  After I ordered I get an email 5 days later stating that somehow the drive is discontinued but they are happy to offer me a more expensive drive. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015[redacted]Attached is the screenshot of the final order confirmation page we showed the customer when the order was placed. By agreeing to this information he confirmed the order. After this we emailed order confirmation with the same...

information. Had there been an error he had ample time to contact us to correct it. Our shipping documents show it was sent to the shipping address indicated.The order was shipped October *, 2015.[redacted] reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month later. We cannot now retrieve this merchandise.-- Henry P[redacted]B&H Photo-Video

October **, 2017Revdex.com complaint #[redacted]B&H [redacted]This purchase was made on July **, 2017. FedEx reports it was delivered July [redacted]. Our return policy states (emphasis added), "If you are dissatisfied with your purchase for any reason, you may return it to B&H within 30 days of the...

purchase date, subject to the conditions and exclusions below." The Canon VIXIA HF R800 Camcorder included a Limited 1-Year Warranty. Under the circumstances the recourse for the customer is via this warranty. Canon USA's warranty information for this product is online at [redacted].The customer can initiate service from [redacted]
-- Henry P[redacted]B&H Photo-Video

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was placed, shipped and delivered during August. It is now the end of December. [redacted] will not entertain a claim from us on this matter after this much time has elapsed. Curiously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P[redacted]B&H Photo-Video

[redacted]We appreciate the customer's patience. B&H was closed from Oct * through Oct **. Now that we have reopened we are working diligently to clear all incoming returns and process refunds as speedily as we're able to do so. --...

Henry P[redacted]B&H Photo-Video

[redacted]The customer ordered one Epson PowerLite Home Cinema 2045 Full HD 3LCD Home Theater Projector B&H # [redacted] on July **, 2017. When he did we advised it was not in stock and provided an ETA of 2-4 weeks. We regret our vendor...

has taken somewhat longer to provide this to us. As soon as we receive it we will ship it to the customer, without delay. -- Henry P[redacted]B&H Photo-Video

[redacted]The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # [redacted] MFR # [redacted]) on August **, 2015. It was shipped to him August [redacted] and delivered August [redacted]. The same day we received...

a message from the customer saying the product was defective. We requested clarification and additional information. We received no reply.We encourage the customer to email [redacted] with additional specific information. -- Henry P[redacted]B&H Photo-Video

July [redacted] 2017Revdex.com complaint #[redacted]B&H [redacted]Our return policy is printed o the back of our invoice and is posted on our web site at [redacted]On July *, 2017 [redacted] contacted us to allege the TV had been delivered in damaged condition. We regret he did not contact us sooner. His recourse at this point is with Warrantech CPS.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier. 
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer's latest comments do not alter the facts.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The laptop was used 2 weeks and it stopped working. As a customer, we did not do anything wrong. We did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to us. I wiped the screen after B&H sent back the product and it is all cleaned.
We are the victim of the defected product --- a laptop that my 13 years old saved one-year of his allowance ($800) to buy. As a customer, we did not do anything wrong. Why B&H charge us 15% fee? We are qualifying for a full refund of this laptop. Image the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&H. My son got very sad during the situation. All those are expensive.




In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You really don't read.  You have all the [redacted] proof because you issued the tag, have the tracking number and your employee said you received the shipment
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any reimbursement from the above noted "protection plan" including camera or lense, nor have theses items been returned. PLEASE NOTE OVER 650 NEGATIVE TRUSTPILOT REVIEWS OF THIS PRODUCT!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
[redacted]
[redacted] Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-3 weeks of installing the printer.  I assumed it was working so I discarded the original package.  This is very natural.  B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy.  B&H should not sell defect product over the intent to the society.  If they do, they should be responsible for the replacement, cost and damages incurred.  That is the only good way to do good business.  I need $40 of my packing cost by [redacted] and I do not need $10 of charity from B&H.  I will keep on exposing B&H ‘s way of doing business and will never buy anything from them.  I ask Revdex.com to assist me to get my $40 from B&H.  It is B&H fault to sell me defect product in the first place.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]

August **, 2015Revdex.com Complaint #[redacted]B&H [redacted]The original order is [redacted], placed 6/**/15 for one [redacted] Graphics Card, The customer, from Canada, paid $749.99 plus $103.04 cross-border import tax, duty, customs, etc. Shipping was free. The...

total was $853.03 On 7/**/15 we issued return authorization [redacted]. We subsequently received and processed the return.  Order [redacted], placed 8/**/15, is for a different product, the [redacted] =  [redacted] Superclocked+ Graphics Card. Because it's not the same product we're legally bound to include cross-border import tax, duty, customs, etc. Once the order has been shipped we will be able to issue a credit for these fees. That should happen this week.-- Henry P[redacted]B&H Photo-Video

December **, 2016Revdex.com complaint #[redacted]B&H [redacted]The customer purchased a Tamron 70-200mm f/2.8 DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/**/16. The order was shipped the same day and delivered 11/**/16. The lens and the Tamron package were brand new and in entirely...

pristine condition when shipped. Curiously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/**/16, three weeks later. If the customer wants to return the lens and filter, he can get return authorization by contacting [email protected]. We will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to us. Because the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens. -- Henry P[redacted]B&H Photo-Video

October **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On October **, 2017, under B&H [redacted], a refund in the amount 13.25 was issued to the customer's [redacted] account.-- Henry P[redacted]B&H Photo-Video

April *, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted]We regret this customer's dissatisfaction. The customer purchased a Toshiba 15.6" Satellite S55T Multi-Touch Notebook - B&H # [redacted]. Our return policy is printed on the invoice we sent with this product and is on our website at...

[redacted]. It says, in part:     Final Sale & Nonreturnable Items ... Unwrapped/opened computers and computer software.As a courtesy I will ask the customer service manager to reconsider whether or not to extend the courtesy of a store credit with a restock fee. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They insists to say that I received a box with the [redacted] Care Protection Plan. But this is not true.So much not true that when I did first time contact B&H, they told me that my plan was automatically registered.I did not "overlooked" this. B&H cheated me. Told me that this would be an automatic register, and did not delivered anything.
B & H should recognize the error and refund me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]