Hubble Contacts Reviews (%countItem)
Hubble Contacts Rating
Address: 1881 Broadway, New York, New York, United States, 10023
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Good quality lenses, no dryness or discomfort.
Customer service is good although lenses are a bit expensive. Would be good to offer student discount.
I would prefer to have an ongoing bi-monthly subscription then having to update my preferences to pause every few months.
Hi there, Thank you for taking the time to leave this review. I'm glad to hear that our support team has been helpful and the lenses are working out for you, although, the pricing did not. We may not have a student discount for now but we like your idea and we know that this feature would come in useful to you. For the time being, we can help you alter the frequency of shipments or skip upcoming charges, from your user profile or just contact my team at *** with the subject line "ATTN: Revdex.com" and we'll set this up for you. Thanks!
Good quality lenses, no dryness or discomfort.
Customer service is good although lenses are a bit expensive. Would be good to offer student discount.
I would prefer to have an ongoing bi-monthly subscription then having to update my preferences to pause every few months.
Hi there, Thank you for taking the time to leave this review. I'm glad to hear that our support team has been helpful and the lenses are working out for you, although, the pricing did not. We may not have a student discount for now but we like your idea and we know that this feature would come in useful to you. For the time being, we can help you alter the frequency of shipments or skip upcoming charges, from your user profile or just contact my team at *** with the subject line "ATTN: Revdex.com" and we'll set this up for you. Thanks!
I suffer from dry eye and these contact lenses work great for me and the base curve fits me correctly. I've never had any issues with the lenses themselves but the delivery has failed on a number of occasions leaving me without any lenses which has been very frustrating. The tracking information isnt in english so I cant navigate and track my order. When I've messaged the company via *** they always advise me to wait 10 working days then my order still doesnt arrive I've then received another box then the origional?! The last couple of orders have arrived within 4 working days however each time I order I'm left worrying incase I have to go through the whole rigmarole again. Great lenses but unreliable shipping.
Hi there, Thank you for taking the time to leave this review. It's great to hear that our lenses are working so well, although, sorry that the deliveries have been inconsistent. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. We ship your lenses on the address we have already established within 10 business days. Although shipping is beyond our control, we’re doing all we can to make sure you receive the lenses! In case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at *** with the subject line "ATTN: Revdex.com" and we'll get it addressed. We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated and taken into consideration. Thanks!
I suffer from dry eye and these contact lenses work great for me and the base curve fits me correctly. I've never had any issues with the lenses themselves but the delivery has failed on a number of occasions leaving me without any lenses which has been very frustrating. The tracking information isnt in english so I cant navigate and track my order. When I've messaged the company via *** they always advise me to wait 10 working days then my order still doesnt arrive I've then received another box then the origional?! The last couple of orders have arrived within 4 working days however each time I order I'm left worrying incase I have to go through the whole rigmarole again. Great lenses but unreliable shipping.
Hi there, Thank you for taking the time to leave this review. It's great to hear that our lenses are working so well, although, sorry that the deliveries have been inconsistent. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. We ship your lenses on the address we have already established within 10 business days. Although shipping is beyond our control, we’re doing all we can to make sure you receive the lenses! In case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at *** with the subject line "ATTN: Revdex.com" and we'll get it addressed. We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated and taken into consideration. Thanks!
good for temporary use, Quality is not so far good - causes irritation if I use it for more than 5 hours and red eye issue
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. I can see that you have since canceled your subscription by calling in after receiving the free box order. Feel free to reach out to *** with additional questions or concerns you may have. Thanks!
good for temporary use, Quality is not so far good - causes irritation if I use it for more than 5 hours and red eye issue
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. I can see that you have since canceled your subscription by calling in after receiving the free box order. Feel free to reach out to *** with additional questions or concerns you may have. Thanks!
Not happy that you cant cancel subscription by email as I live in England uk cost to much to ring the USA ??
Hi there, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Our phone line is toll-free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Thanks!
Not happy that you cant cancel subscription by email as I live in England uk cost to much to ring the USA ??
Hi there, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Our phone line is toll-free and does not cost you anything to call. If you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation call. Thanks!
Hey listen guys, I’m not happy with your service. I signed up for trial in Dec, as I had an eye appointment coming up and just didn’t want to order too many until I got my new prescription. This was Dec 26, 2019. I emailed around Jan 11, 2020, as I had seen no sign of them, even though my account was debited. I was given a tracking number. After over a week with no change in status, I emailed again. The person apologized and stated that there was an issue at the border, and a replacement was shipped out. I have yet to receive my order. I think enough time has gone by, as I gave up and have since ordered and received my orders TWICE from your competition, gone to my eye appointment, gotten a new prescription, sent away for glasses and contacts in the new prescription, received them and been wearing them for 2 weeks now.....and still no updates and NO sign of my trial lenses from either order that was shipped. WHERE would they have disappeared to, and if you aren’t shipping my order, (which I can’t use now with a new prescription) can I just have my money returned, even though it was only $4?
Hi there, Thank you for taking the time to leave this review. I’m so sorry your free box order hasn’t arrived. I know how frustrating this must be. I do have some information that should help clarify the situation: I’ve tracked the free box package via ***, and it’s currently listed as delivered. Here’s the tracking number you can use for this shipment: ***. If your prescription changes, feel free to email us at *** with the subject line "ATTN: Revdex.com" and we'll send a replacement box with your new prescription. Thanks!
Hey listen guys, I’m not happy with your service. I signed up for trial in Dec, as I had an eye appointment coming up and just didn’t want to order too many until I got my new prescription. This was Dec 26, 2019. I emailed around Jan 11, 2020, as I had seen no sign of them, even though my account was debited. I was given a tracking number. After over a week with no change in status, I emailed again. The person apologized and stated that there was an issue at the border, and a replacement was shipped out. I have yet to receive my order. I think enough time has gone by, as I gave up and have since ordered and received my orders TWICE from your competition, gone to my eye appointment, gotten a new prescription, sent away for glasses and contacts in the new prescription, received them and been wearing them for 2 weeks now.....and still no updates and NO sign of my trial lenses from either order that was shipped. WHERE would they have disappeared to, and if you aren’t shipping my order, (which I can’t use now with a new prescription) can I just have my money returned, even though it was only $4?
Hi there, Thank you for taking the time to leave this review. I’m so sorry your free box order hasn’t arrived. I know how frustrating this must be. I do have some information that should help clarify the situation: I’ve tracked the free box package via ***, and it’s currently listed as delivered. Here’s the tracking number you can use for this shipment: ***. If your prescription changes, feel free to email us at *** with the subject line "ATTN: Revdex.com" and we'll send a replacement box with your new prescription. Thanks!
Hubble contacts are very beneficial for people who cannot afford the huge payments upfront for regular contacts or prescription glasses. However, sometimes the cut of the contacts can be off and sometime you may find ripped ones in the contact container.
Always make sure you have an extra box to ensure extras if your shippment is running behind.
Hi there, Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, and it's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at *** and we'll connect you with our quality team. Thanks!
Hubble contacts are very beneficial for people who cannot afford the huge payments upfront for regular contacts or prescription glasses. However, sometimes the cut of the contacts can be off and sometime you may find ripped ones in the contact container.
Always make sure you have an extra box to ensure extras if your shippment is running behind.
Hi there, Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, and it's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at *** and we'll connect you with our quality team. Thanks!
Hubble was great. I loved the automatic renew, the monthly appearance of contacts at my door. And then my prescription changed. I changed it online and apparently it was too strong for them to carry. So instead of sending me an email apologizing that they couldn’t help me anymore they just cancelled my subscription. No word as to why. Until I emailed asking what the heck. I basically got back “oops our bad” and no apology. Thus ended our online relationship.
Been with hubble for about two years now. My favourite thing about them is that they have EXCEPTION customer service. Something goes crazy (even on your part and you need help)- they will send a box free to help you out/extra box/whatever you need no questions asked. They know your subscription is what matters and have never stopped putting me having a good experience first and that is why I stay so long and recommend them to everyone.
More brands need to learn that in an age where we can get anything we want online from multiple sources- valuing your customers IS your most effective tool for gaining and retaining a base:) and Hubble gets that <3 And that’s why I am happy to speak for them here. I would and have recommended them to friends and family and would for you too:) they’ll take good care of you.
Hubble was great. I loved the automatic renew, the monthly appearance of contacts at my door. And then my prescription changed. I changed it online and apparently it was too strong for them to carry. So instead of sending me an email apologizing that they couldn’t help me anymore they just cancelled my subscription. No word as to why. Until I emailed asking what the heck. I basically got back “oops our bad” and no apology. Thus ended our online relationship.
Been with hubble for about two years now. My favourite thing about them is that they have EXCEPTION customer service. Something goes crazy (even on your part and you need help)- they will send a box free to help you out/extra box/whatever you need no questions asked. They know your subscription is what matters and have never stopped putting me having a good experience first and that is why I stay so long and recommend them to everyone.
More brands need to learn that in an age where we can get anything we want online from multiple sources- valuing your customers IS your most effective tool for gaining and retaining a base:) and Hubble gets that <3 And that’s why I am happy to speak for them here. I would and have recommended them to friends and family and would for you too:) they’ll take good care of you.
I was charged again for another shipment after I canceled my subscription. When speaking to the customer service representative, she would not believe that I had already canceled it and would not let me cancel the shipment or return unopened boxes. I feel like I was scammed with this subscription and I do not recommend them to anyone.
I was charged again for another shipment after I canceled my subscription. When speaking to the customer service representative, she would not believe that I had already canceled it and would not let me cancel the shipment or return unopened boxes. I feel like I was scammed with this subscription and I do not recommend them to anyone.
I love the price and the contacts.but the last couple times a few pairs had to go right in the garbage as they felt scratchy in my eye took them out put on another pair and all was good.over all very happy with them.wish they came in different tints and colors
Hi there,
Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, but it's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at *** and we'll connect you with our quality team.
Thanks!
I love the price and the contacts.but the last couple times a few pairs had to go right in the garbage as they felt scratchy in my eye took them out put on another pair and all was good.over all very happy with them.wish they came in different tints and colors
Hi there,
Thank you for taking the time to leave this review. I'm glad to hear the price is working out for you, but it's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at *** and we'll connect you with our quality team.
Thanks!