Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]the vehicle has never been an accident EverYou can run a carfax on itIn fact the only damage was done by your companyI had a collision shop determine you caused the damageYou had an inspector which is also your employee say otherwiseNow we need a third party not chosen by either of us to inspect car and prove you caused damage Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Why would I want super kiss tickets if that was how my car got dented in the first placeThis is ridiculousI demand to be reimbursed for the damages your company has caused on my vehicle! Stop with the run around! This has been going on for way too long nowThe customer service at Delta Sonic is absolutely horrible Regards, [redacted]
Our records indicate the complainant has contacted our office and scheduled an appointment for 5/14/with our Supervisor to inspect the damage in question
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They neglect to mention fact that they have workers with hoses pouring directly on cars prior to entering carwash to knock ice off cars the worker did not do his job properly and when pouring water on car it got into frameIf ice build up from weather was the problem it would have dented the car inwardsThe water from car wash got trapped in door frame and pushed outwards The first manager I spoke with agreed with thisHe even encouraged me to go forward with a claim when his supervisor said it was not delta sonics fault.I know of another person that had the exact same type of damage doneDelta sonic sent him A coupon.I have attached a picture that the manager of delta sonic told me to take to help my claimIt shows the ice he took out of the inside of door frameI do not want coupons for free washes I want the damage fixed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I received a call last week from an employee by the name os *** or ***He stated that Delta Sonic will be replacing my lens for the drive side front lightI was informed that they will reach out to me so that I can bring my car in and also return three of the super kiss wash couponsThanks,
Thank you for your patience while our office reviewed information concerning this claim We value our customers and give careful consideration to all customer problems Our digital video shows the incident in question was the fault of another customer Unfortunately, the video request cannot be processed at the location level and must be requested through our claims office To date we have not received a video request from [redacted] through our office If [redacted] contacts our office at ###-###-####, we would be happy to have a copy of the digital video sent directly to them
We have completed a thorough investigation on this complaint The complainant alleges he waited minutes before he used his horn Our digital video shows that the complainant waited minutes before he actually dangerously lunged his vehicle forward towards the customer’s vehicle ahead of his Our digital video also shows the automatic Car Wash lane was working properly with no other vehicles in line Our District Manager reached out to this customer and offered to meet with him on 4/at 3:to review the complaint details The customer failed to appear to the scheduled meeting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Attached is a copy of the digital video taken of the vehicle lunging forward Our District Manager is still willing to meet with the complainant to review this information The complainant can contact our office at 1-800-843-if he would like to reschedule the appointment
We fully appreciate the customer's concerns and give careful consideration to all customer claims If the complainant feels we have not assessed their claim fairly, they can contact our office at ###-###-#### to set up an appointment with our District Manager to further evaluate the claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Thank you for forwarding this informationThis is not an acceptable solutionI would like to see their evidence from their “investigation”, where the pre-spray system was working properly and how they determined that it was working properly on April 5th, at approx11amI would also love to see their evidence of how the driver, (myself) “inadvertently hit the pre-sprayer”My wife and I asked Calvin, (the Regional Manager of Delta Sonic on April 25th, 2015), to show us the video that views in the pre-wash, and he informed us that there is no video surveillance that has the proper angles to view inside the pre-sprayer, so I am confused on how they can say the driver inadvertently hit the pre-sprayer with no video evidenceHowever, if it turns out that they do have video evidence, I would love to be able to schedule out a time and date in which I would be able to come review it so I can point out how there equipment malfunctioned right after a negligent employee walked away after tampering with the machineI do, however, have photo evidence of their damaged/defective sprayer bar, which also serves as proof the equipment is defective and not properly maintainedIn the photo’s I took, you can clearly see that the pre-sprayer is scratched, dented, falling apart, missing chunks of the black bumper and definitely looks like it ran into many cars or obstaclesMy photos also show there are metal guard rails that prevent cars from hitting the spray bar further proving that the scenario Delta Sonic is describing is not only a total fabrication of the truth and facts but also not even remotely plausibleI can email these photos over to the Revdex.com upon requestDelta Sonic’s employees have proven to be negligent and their “best repairman” according to Calvin, has absolutely no experience ever working in an auto body shopTherefore I want Delta Sonic to pay for an AUTO BODY REPAIR SHOP to buff out the scratches and pay for the replacement tail lightI would like to resolve this matter without further escalationHowever any offer that involves my vehicle being exposed to Delta Sonic’s negligent employees or faulty equipment, will be deemed unacceptable and rejected Regards, [redacted]
To Whom it May concern, Today is September 24,My name is: [redacted] My complaint number: [redacted] I called the customer service for Delta Sonic Car Wash, and I set an appointment next Thursday October 2,with Scott at 2:p.mI just wanted update you on what's going on
Thank you for taking the time to notify us of the problem you had at our location The situation you brought to our attention is being reviewed We will have a refund check issued and mailed to the address supplied on this complaint We apologize for the inconvenience and disappointment you were caused It is our policy to guarantee complete satisfaction Please expect to receive the refund check and complimentary passes via mail
We do have evidence of the manipulation with the customer’s wash history In the interest of customer goodwill, we will refund $ The complainant can contact our Unlimited Department at ###-###-#### with their credit card information to have the refund processed
To Whom it May Concern:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Delta Sonic’s surveillance video seems doctored due to its
length, degradation of video quality, lack of audio, etcVideo forensics can
determine thatBut this case is about Delta Sonic’s terrible customer service
towards me, in particular: ***’s lack of customer service and inappropriate and discriminatory behavior with me and district
manager, *** ***, and DELTA SONIC management’s failure to follow proper investigation protocol and NOT investigating my case in a fair and UNBIASED manner of ***s
derogatory verbal remarks towards me and failure to abide by the Delta Sonic
employee code of conduct policyI will be willing to meet with a third party
mediator who is not in any way connected or related to Delta Sonic or its
affiliates at the *** *** station building ONLY IF the following three conditions are met for the incident that took place on 4/7/at Delta Sonic, *** **:
1 A FAIR and UNBIASED thorough investigation will
be done by a third party NOT AFFILIATED WITH DELTA SONIC or any of its
affiliates in a reasonably timely mannerI, as well as applicable agencies, will
be given the opportunity to review the investigation done by this third party
2 As a result of the thorough and unbiased
investigation to be done by the third party as described in condition one, proper
disciplinary actions such as a suspension without pay and/or termination of
employment are taken against ***, *** ***, and any other Delta Sonic upper
management personnel who failed to properly address this complaint
3 3. Proper customer service and employee code of
conduct protocols (to be determined by an impartial outside regulatory agency,
etc.) will also be implemented at Delta Sonic to prevent future discriminatory
behavior and terrible customer service by Delta Sonic to its customers
As the Revdex.com has no power to take actions against Delta Sonic,
if condition number one mentioned herewith is not done in a reasonable
timeframe, I will have no choice but to look to government agencies such as the
US Deptof Justice and civil rights groups and attorneys that DO have the
power to properly investigate and resolve this HATE CRIME and discrimination
caseI will also get the media involved to get my voice heard, if Delta Sonic
chooses to unfairly handle my complaintI will also organize a strike, etc
So, what exactly is going to be done by Delta Sonic upper
management to have this incident properly investigated as mentioned in condition
one in a reasonably timely fashion?
*** ***
We fully understand the customers concerns and have
carefully considered this complaint
Our investigation indicates there was previous damage to the
area in question which caused the lens to become loose. In order for the lens damage to occur, we
strongly feel the previous damage was
the initial cause of the problem
Although we feel this damage may not have been the direct
result of our negligence, the complainant can return the passes along with an
estimate, as stated in the correspondence they received, to our office and the
claim will be re-evaluated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]the vehicle has never been an accident EverYou can run a carfax on itIn fact the only damage was done by your companyI had a collision shop determine you caused the damageYou had an inspector which is also your employee say otherwiseNow we need a third party not chosen by either of us to inspect car and prove you caused damage Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Why would I want super kiss tickets if that was how my car got dented in the first placeThis is ridiculousI demand to be reimbursed for the damages your company has caused on my vehicle! Stop with the run around! This has been going on for way too long nowThe customer service at Delta Sonic is absolutely horrible Regards, [redacted]
Our records indicate the complainant has contacted our office and scheduled an appointment for 5/14/with our Supervisor to inspect the damage in question
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They neglect to mention fact that they have workers with hoses pouring directly on cars prior to entering carwash to knock ice off cars the worker did not do his job properly and when pouring water on car it got into frameIf ice build up from weather was the problem it would have dented the car inwardsThe water from car wash got trapped in door frame and pushed outwards The first manager I spoke with agreed with thisHe even encouraged me to go forward with a claim when his supervisor said it was not delta sonics fault.I know of another person that had the exact same type of damage doneDelta sonic sent him A coupon.I have attached a picture that the manager of delta sonic told me to take to help my claimIt shows the ice he took out of the inside of door frameI do not want coupons for free washes I want the damage fixed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I received a call last week from an employee by the name os *** or ***He stated that Delta Sonic will be replacing my lens for the drive side front lightI was informed that they will reach out to me so that I can bring my car in and also return three of the super kiss wash couponsThanks,
Thank you for your patience while our office reviewed information concerning this claim We value our customers and give careful consideration to all customer problems Our digital video shows the incident in question was the fault of another customer Unfortunately, the video request cannot be processed at the location level and must be requested through our claims office To date we have not received a video request from [redacted] through our office If [redacted] contacts our office at ###-###-####, we would be happy to have a copy of the digital video sent directly to them
We have completed a thorough investigation on this complaint The complainant alleges he waited minutes before he used his horn Our digital video shows that the complainant waited minutes before he actually dangerously lunged his vehicle forward towards the customer’s vehicle ahead of his Our digital video also shows the automatic Car Wash lane was working properly with no other vehicles in line Our District Manager reached out to this customer and offered to meet with him on 4/at 3:to review the complaint details The customer failed to appear to the scheduled meeting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Attached is a copy of the digital video taken of the vehicle lunging forward Our District Manager is still willing to meet with the complainant to review this information The complainant can contact our office at 1-800-843-if he would like to reschedule the appointment
We fully appreciate the customer's concerns and give careful consideration to all customer claims If the complainant feels we have not assessed their claim fairly, they can contact our office at ###-###-#### to set up an appointment with our District Manager to further evaluate the claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Thank you for forwarding this informationThis is not an acceptable solutionI would like to see their evidence from their “investigation”, where the pre-spray system was working properly and how they determined that it was working properly on April 5th, at approx11amI would also love to see their evidence of how the driver, (myself) “inadvertently hit the pre-sprayer”My wife and I asked Calvin, (the Regional Manager of Delta Sonic on April 25th, 2015), to show us the video that views in the pre-wash, and he informed us that there is no video surveillance that has the proper angles to view inside the pre-sprayer, so I am confused on how they can say the driver inadvertently hit the pre-sprayer with no video evidenceHowever, if it turns out that they do have video evidence, I would love to be able to schedule out a time and date in which I would be able to come review it so I can point out how there equipment malfunctioned right after a negligent employee walked away after tampering with the machineI do, however, have photo evidence of their damaged/defective sprayer bar, which also serves as proof the equipment is defective and not properly maintainedIn the photo’s I took, you can clearly see that the pre-sprayer is scratched, dented, falling apart, missing chunks of the black bumper and definitely looks like it ran into many cars or obstaclesMy photos also show there are metal guard rails that prevent cars from hitting the spray bar further proving that the scenario Delta Sonic is describing is not only a total fabrication of the truth and facts but also not even remotely plausibleI can email these photos over to the Revdex.com upon requestDelta Sonic’s employees have proven to be negligent and their “best repairman” according to Calvin, has absolutely no experience ever working in an auto body shopTherefore I want Delta Sonic to pay for an AUTO BODY REPAIR SHOP to buff out the scratches and pay for the replacement tail lightI would like to resolve this matter without further escalationHowever any offer that involves my vehicle being exposed to Delta Sonic’s negligent employees or faulty equipment, will be deemed unacceptable and rejected Regards, [redacted]
To Whom it May concern, Today is September 24,My name is: [redacted] My complaint number: [redacted] I called the customer service for Delta Sonic Car Wash, and I set an appointment next Thursday October 2,with Scott at 2:p.mI just wanted update you on what's going on
We have reviewed the consumers additional comments We feel that we have offered fair resolution to this complaint
Thank you for taking the time to notify us of the problem you had at our location The situation you brought to our attention is being reviewed We will have a refund check issued and mailed to the address supplied on this complaint We apologize for the inconvenience and disappointment you were caused It is our policy to guarantee complete satisfaction Please expect to receive the refund check and complimentary passes via mail
We do have evidence of the manipulation with the customer’s wash history In the interest of customer goodwill, we will refund $ The complainant can contact our Unlimited Department at ###-###-#### with their credit card information to have the refund processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To Whom it May Concern:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Delta Sonic’s surveillance video seems doctored due to its
length, degradation of video quality, lack of audio, etcVideo forensics can
determine thatBut this case is about Delta Sonic’s terrible customer service
towards me, in particular: ***’s lack of customer service and inappropriate and discriminatory behavior with me and district
manager, *** ***, and DELTA SONIC management’s failure to follow proper investigation protocol and NOT investigating my case in a fair and UNBIASED manner of ***s
derogatory verbal remarks towards me and failure to abide by the Delta Sonic
employee code of conduct policyI will be willing to meet with a third party
mediator who is not in any way connected or related to Delta Sonic or its
affiliates at the *** *** station building ONLY IF the following three conditions are met for the incident that took place on 4/7/at Delta Sonic, *** **:
1 A FAIR and UNBIASED thorough investigation will
be done by a third party NOT AFFILIATED WITH DELTA SONIC or any of its
affiliates in a reasonably timely mannerI, as well as applicable agencies, will
be given the opportunity to review the investigation done by this third party
2 As a result of the thorough and unbiased
investigation to be done by the third party as described in condition one, proper
disciplinary actions such as a suspension without pay and/or termination of
employment are taken against ***, *** ***, and any other Delta Sonic upper
management personnel who failed to properly address this complaint
3 3. Proper customer service and employee code of
conduct protocols (to be determined by an impartial outside regulatory agency,
etc.) will also be implemented at Delta Sonic to prevent future discriminatory
behavior and terrible customer service by Delta Sonic to its customers
As the Revdex.com has no power to take actions against Delta Sonic,
if condition number one mentioned herewith is not done in a reasonable
timeframe, I will have no choice but to look to government agencies such as the
US Deptof Justice and civil rights groups and attorneys that DO have the
power to properly investigate and resolve this HATE CRIME and discrimination
caseI will also get the media involved to get my voice heard, if Delta Sonic
chooses to unfairly handle my complaintI will also organize a strike, etc
So, what exactly is going to be done by Delta Sonic upper
management to have this incident properly investigated as mentioned in condition
one in a reasonably timely fashion?
*** ***
We fully understand the customers concerns and have
carefully considered this complaint
Our investigation indicates there was previous damage to the
area in question which caused the lens to become loose. In order for the lens damage to occur, we
strongly feel the previous damage was
the initial cause of the problem
Although we feel this damage may not have been the direct
result of our negligence, the complainant can return the passes along with an
estimate, as stated in the correspondence they received, to our office and the
claim will be re-evaluated
Arrangements for the repair have been made for the complainant with Delta Sonic's Auto Repair Department