Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
The reason for my complaint was terrible customer service and racial discrimination. I've attached an audio recording FILE of my April 21st call with [redacted], the district manager. I explained to him how [redacted], the [redacted], car wash manager, had called me a "sand[redacted]" along with other unprofessional profanities. But [redacted] just shrugged those off like it's not unethical. [redacted] made no attempt to resolve the customer service complaint, but instead used an angry verbal tone, making excuses for everything and being biased saying he and [redacted] have been friends for over 20 years. He conveniently said they have no audio surveillance when I asked him to review what profanities [redacted] said to me. In fact, [redacted] only called me the day after I had to find his email through his [redacted] page...several days after the incident and not within 48 hours as Delta Sonic customer service had said.He only wanted to meet to discuss getting my business from them again after I told him I'd been a loyal customer for years. I originally thought a group meeting was a good idea, but I started feeling ill the day before. I texted [redacted] that I couldn't make the 3pm meeting with no reply from him. The unlimited lane gave numerous problems in the past. Even if it worked, the unlimited lane entry design is bad and unsafe. A sharp right across the other two lanes and then a sharp left has to be made to enter the "pre-soak" station. [redacted] and [redacted] didn't keep the third booth open. That could have prevented this situation. The car wash quality itself is good and low price. Those are the only reasons I put up with subpar customer service. But this time [redacted] crossed the line. So, I want him, [redacted], and the blonde female cashier to be held accountable for their improper behavior with me. And my car never lunged forward until I was told to pull up. The driver in the car in front of me got out of his car first. The blonde cashier was flirting with him and not caring. She had also been rude to me two other times by not smiling, making eye contact, and remaining silent after I had been polite and said "thank you" to her.I want an unbiased objective investigation done and appropriate actions taken. I don't want to see this treatment of minorities by Delta Sonic to end up like [redacted]. If you look at other review sites, you'll understand that the customer service has been very bad at [redacted] locations for too long now.
Regards,
[redacted]
I only go through Delta Sonic car wash with my truck and I had no scratches on it when I bought the truck at the end of Dec.2015 brand new. I did buy the unlimited car wash. I have gone through three locations( Greece,Irondequoit and Henrietta) so i`m not sure which one it happened at or when it happened because I do not check every time I go through. I have noticed that at the Irondequoit location that the curtains at the start of the wash hits the mirrors. These are heavy rubber curtains that are used in the winter to keep the cold out and opens automatically when a car enters. On Saturday 5/15/16 at 11:00 am. I had a visit with the regional manager and he did look at the scratches and took more pictures and was going to do a follow up. He also took pictures of the two estimates I received from the two collisions shops.
The customer can contact our Unlimited Department at 1-800-THE-KISS and speak with a representative to determine if the plan can be reinstated at a discounted rate.
Thank you for your patience while our office reviewed
information concerning this claim. We
value our customers and give careful consideration to all customer
problems.
Our digital video shows the incident in question was the
fault of another customer.
Unfortunately, the...
video request cannot be processed at the location
level and must be requested through our claims office. To date we have not received a video request
from [redacted] through our office. If
[redacted] contacts our office at ###-###-####, we would be happy to have a
copy of the digital video sent directly to them.
We fully appreciate the customer's concerns. The price increase was not only printed on the receipt but displayed on the screen at the Fast Pass Lane as well. If the complainant would like to contact our Unlimited Department, we will refund the charge for the month of November. Our offer to be placed in the $16.99 remains as well.
The reimbursement check was mailed to the address provided on 3/15/17. If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursement. If this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The personnel I talked to on phone told me if the scratch can be felt by nail they cannot remove it. So this is not an acceptable solution.As for the fact the business says that they sweep side to side. That motion is sort of restrictive in my car because I have a souvenier right on the middle of the dashboard. The personnel at the business tried to show me how they do it from side to side and in that motion he ripped out the souvenir. That is a very good indication why the person would have used a vertical motion rather than a side to side motion hence creating the scratch. I will accept any form of solution that will get the scratch out of the windscreen.
Regards,
[redacted]
We appreciate the customer's concerns. As clearly stated on the brochure received when signing up for the plan, as well as signage on site and our website, you can cancel anytime after the first full payment/billing cycle. We apologize for any misunderstanding and due to the...
inconvenience, we will send a complimentary Delta Sonic gift card to the address provided.
Consumer filed new complaint instead of responding to original complaint: Customer Service Issues My husband took my 2014 Dodge Caravan to delta sonic for an oil change on 1/28/2016. For the...
following 2 weeks my van was leaking oil due to a crack in the oil housing. The Dealer ended up fixing the issue because its was covered under warranty even though Delta Sonic was at fault. What is not covered under my warranty is my driveway which has sever oil leaks that were caused by Delta Sonic breaking my housing. They contacted me to come clean my driveway, but quickly disappeared when the previous compliant was closed by Revdex.com. Its not fair that I am now stuck with all of these oil stains in my concrete driveway. I have photos of my damge Finish the Job I want Delta Sonic to either come and clean the massive oil stains in my driveway or for them to pay for it to be done. I have photos of my driveway
We apologize for any confusion however; since the rules and regulations regarding the plan prices are noted on our literature, website and signage, we cannot offer a refund. We would be more than happy to have a complimentary Delta Sonic gift card sent to the mailing address provided for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business mailed an unsigned letter stating they do not wish to have my services performed at their business. The receipt offers a satisfaction guarantee that did not meet my expectations. It is not the consumer's fault for work of lesser quality however, if the business refuses to make it right it is then considered theft. I was promised a phone call to resolve such issue and the company has failed to contact me via phone. I will admit that I indeed take extreme care of my vehicle however, I indeed made it clear to the attendant of my expectations and he assured me the job would be complete to my expectations. When it wasn't the business failed to honor the SATISFACTION GUARANTEE which is written all over my receipt which I still have.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Nobody where I signed up explained the rate or provided a fkyer/brochure. Additionally, the company has large bill boards advertising 9.99 per month. It=f the verbiage about the rate is n the billboard, the average consumer, which I am would never see it. The billboards are deceivng.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Like I have stated in my statement, I did not use it on multiple vehicles. I want proof that is the case but it looks like Delta Sonic is avoiding to do so because there is none! Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Finally, after almost 3 months, your company's customer service was horrible; it was a nightmare working with you all. Also, I have unlimited interior and washes, since I can't use the gift card on gas then what can I use it for then? It almost serves no purpose. I hope other people don't have to endure the horrid treatment I went through.
Regards,
[redacted]
We fully appreciate and understand the customer’s
concerns. At this time, our
investigation indicates it is very unlikely the damage to the carpeting was
caused at Delta Sonic. The carpet
cleaning service performed on the vehicle consists of a two- step process.
The...
first step of the process lightly pre-treats the carpet
with a dry shampoo. The second step is
an extraction which sprays a light mist of hot water while simultaneously using
a high powered vacuum to remove any water, dirt and debris.
The way in which this service is performed, along with the operation
of the machinery used to complete the process, does not allow for the carpets
to become water-logged. After the
service, the carpet at most, may be damp.
If for any reason the carpets had been extremely saturated,
it would have been noticed immediately and not reported one month after the
service. As a courtesy, the Detail Shop Manager
corrected the problem and gave the complainant specific instructions as to how
to properly dry damp carpeting.
The complainant can contact our office at ###-###-#### to
schedule an appointment with our Detail Shop Director to inspect the vehicle
and attempt to remedy the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Thank you for forwarding this information. This is not an acceptable solution. I would like to see their evidence from their “investigation”, where the pre-spray system was working properly and how they determined that it was working properly on April 5th, 2015 at approx. 11am. I would also love to see their evidence of how the driver, (myself) “inadvertently hit the pre-sprayer”. My wife and I asked Calvin, (the Regional Manager of Delta Sonic on April 25th, 2015), to show us the video that views in the pre-wash, and he informed us that there is no video surveillance that has the proper angles to view inside the pre-sprayer, so I am confused on how they can say the driver inadvertently hit the pre-sprayer with no video evidence. However, if it turns out that they do have video evidence, I would love to be able to schedule out a time and date in which I would be able to come review it so I can point out how there equipment malfunctioned right after a negligent employee walked away after tampering with the machine. I do, however, have photo evidence of their damaged/defective sprayer bar, which also serves as proof the equipment is defective and not properly maintained. In the photo’s I took, you can clearly see that the pre-sprayer is scratched, dented, falling apart, missing chunks of the black bumper and definitely looks like it ran into many cars or obstacles. My photos also show there are metal guard rails that prevent cars from hitting the spray bar further proving that the scenario Delta Sonic is describing is not only a total fabrication of the truth and facts but also not even remotely plausible. I can email these photos over to the Revdex.com upon request. Delta Sonic’s employees have proven to be negligent and their “best repairman” according to Calvin, has absolutely no experience ever working in an auto body shop. Therefore I want Delta Sonic to pay for an AUTO BODY REPAIR SHOP to buff out the scratches and pay for the replacement tail light. I would like to resolve this matter without further escalation. However any offer that involves my vehicle being exposed to Delta Sonic’s negligent employees or faulty equipment, will be deemed unacceptable and rejected.
Regards,
[redacted]
Please accept our apologies for any inconvenience you may have been caused. We appreciate your concerns and have carefully considered this complaint. Although our investigation indicates the damage in question was not caused as a result of the service, as a customer courtesy, we have...
extended the offer for our Detail Shop to buff-out the area in question. An appointment can be scheduled with the Detail Shop at the customer's convenience. We will also issue a service refund in the amount of $137.96 and sent directly to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
The reason for my complaint was terrible customer service and racial discrimination. I've attached an audio recording FILE of my April 21st call with [redacted], the district manager. I explained to him how [redacted], the [redacted], car wash manager, had called me a "sand[redacted]" along with other unprofessional profanities. But [redacted] just shrugged those off like it's not unethical. [redacted] made no attempt to resolve the customer service complaint, but instead used an angry verbal tone, making excuses for everything and being biased saying he and [redacted] have been friends for over 20 years. He conveniently said they have no audio surveillance when I asked him to review what profanities [redacted] said to me. In fact, [redacted] only called me the day after I had to find his email through his [redacted] page...several days after the incident and not within 48 hours as Delta Sonic customer service had said.He only wanted to meet to discuss getting my business from them again after I told him I'd been a loyal customer for years. I originally thought a group meeting was a good idea, but I started feeling ill the day before. I texted [redacted] that I couldn't make the 3pm meeting with no reply from him. The unlimited lane gave numerous problems in the past. Even if it worked, the unlimited lane entry design is bad and unsafe. A sharp right across the other two lanes and then a sharp left has to be made to enter the "pre-soak" station. [redacted] and [redacted] didn't keep the third booth open. That could have prevented this situation. The car wash quality itself is good and low price. Those are the only reasons I put up with subpar customer service. But this time [redacted] crossed the line. So, I want him, [redacted], and the blonde female cashier to be held accountable for their improper behavior with me. And my car never lunged forward until I was told to pull up. The driver in the car in front of me got out of his car first. The blonde cashier was flirting with him and not caring. She had also been rude to me two other times by not smiling, making eye contact, and remaining silent after I had been polite and said "thank you" to her.I want an unbiased objective investigation done and appropriate actions taken. I don't want to see this treatment of minorities by Delta Sonic to end up like [redacted]. If you look at other review sites, you'll understand that the customer service has been very bad at [redacted] locations for too long now.
Regards,
[redacted]
I only go through Delta Sonic car wash with my truck and I had no scratches on it when I bought the truck at the end of Dec.2015 brand new. I did buy the unlimited car wash. I have gone through three locations( Greece,Irondequoit and Henrietta) so i`m not sure which one it happened at or when it happened because I do not check every time I go through. I have noticed that at the Irondequoit location that the curtains at the start of the wash hits the mirrors. These are heavy rubber curtains that are used in the winter to keep the cold out and opens automatically when a car enters. On Saturday 5/15/16 at 11:00 am. I had a visit with the regional manager and he did look at the scratches and took more pictures and was going to do a follow up. He also took pictures of the two estimates I received from the two collisions shops.
The customer can contact our Unlimited Department at 1-800-THE-KISS and speak with a representative to determine if the plan can be reinstated at a discounted rate.
Thank you for your patience while our office reviewed
information concerning this claim. We
value our customers and give careful consideration to all customer
problems.
Our digital video shows the incident in question was the
fault of another customer.
Unfortunately, the...
video request cannot be processed at the location
level and must be requested through our claims office. To date we have not received a video request
from [redacted] through our office. If
[redacted] contacts our office at ###-###-####, we would be happy to have a
copy of the digital video sent directly to them.
We fully appreciate the customer's concerns. The price increase was not only printed on the receipt but displayed on the screen at the Fast Pass Lane as well. If the complainant would like to contact our Unlimited Department, we will refund the charge for the month of November. Our offer to be placed in the $16.99 remains as well.
The reimbursement check was mailed to the address provided on 3/15/17. If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursement. If this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The personnel I talked to on phone told me if the scratch can be felt by nail they cannot remove it. So this is not an acceptable solution.As for the fact the business says that they sweep side to side. That motion is sort of restrictive in my car because I have a souvenier right on the middle of the dashboard. The personnel at the business tried to show me how they do it from side to side and in that motion he ripped out the souvenir. That is a very good indication why the person would have used a vertical motion rather than a side to side motion hence creating the scratch. I will accept any form of solution that will get the scratch out of the windscreen.
Regards,
[redacted]
We appreciate the customer's concerns. As clearly stated on the brochure received when signing up for the plan, as well as signage on site and our website, you can cancel anytime after the first full payment/billing cycle. We apologize for any misunderstanding and due to the...
inconvenience, we will send a complimentary Delta Sonic gift card to the address provided.
Consumer filed new complaint instead of responding to original complaint: Customer Service Issues My husband took my 2014 Dodge Caravan to delta sonic for an oil change on 1/28/2016. For the...
following 2 weeks my van was leaking oil due to a crack in the oil housing. The Dealer ended up fixing the issue because its was covered under warranty even though Delta Sonic was at fault. What is not covered under my warranty is my driveway which has sever oil leaks that were caused by Delta Sonic breaking my housing. They contacted me to come clean my driveway, but quickly disappeared when the previous compliant was closed by Revdex.com. Its not fair that I am now stuck with all of these oil stains in my concrete driveway. I have photos of my damge Finish the Job I want Delta Sonic to either come and clean the massive oil stains in my driveway or for them to pay for it to be done. I have photos of my driveway
We apologize for any confusion however; since the rules and regulations regarding the plan prices are noted on our literature, website and signage, we cannot offer a refund. We would be more than happy to have a complimentary Delta Sonic gift card sent to the mailing address provided for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business mailed an unsigned letter stating they do not wish to have my services performed at their business. The receipt offers a satisfaction guarantee that did not meet my expectations. It is not the consumer's fault for work of lesser quality however, if the business refuses to make it right it is then considered theft. I was promised a phone call to resolve such issue and the company has failed to contact me via phone. I will admit that I indeed take extreme care of my vehicle however, I indeed made it clear to the attendant of my expectations and he assured me the job would be complete to my expectations. When it wasn't the business failed to honor the SATISFACTION GUARANTEE which is written all over my receipt which I still have.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Nobody where I signed up explained the rate or provided a fkyer/brochure. Additionally, the company has large bill boards advertising 9.99 per month. It=f the verbiage about the rate is n the billboard, the average consumer, which I am would never see it. The billboards are deceivng.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Like I have stated in my statement, I did not use it on multiple vehicles. I want proof that is the case but it looks like Delta Sonic is avoiding to do so because there is none! Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our goodwill gesture of $250.00 towards the repair is unfortunately all we are willing to offer on this claim.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Finally, after almost 3 months, your company's customer service was horrible; it was a nightmare working with you all. Also, I have unlimited interior and washes, since I can't use the gift card on gas then what can I use it for then? It almost serves no purpose. I hope other people don't have to endure the horrid treatment I went through.
Regards,
[redacted]
We fully appreciate and understand the customer’s
concerns. At this time, our
investigation indicates it is very unlikely the damage to the carpeting was
caused at Delta Sonic. The carpet
cleaning service performed on the vehicle consists of a two- step process.
The...
first step of the process lightly pre-treats the carpet
with a dry shampoo. The second step is
an extraction which sprays a light mist of hot water while simultaneously using
a high powered vacuum to remove any water, dirt and debris.
The way in which this service is performed, along with the operation
of the machinery used to complete the process, does not allow for the carpets
to become water-logged. After the
service, the carpet at most, may be damp.
If for any reason the carpets had been extremely saturated,
it would have been noticed immediately and not reported one month after the
service. As a courtesy, the Detail Shop Manager
corrected the problem and gave the complainant specific instructions as to how
to properly dry damp carpeting.
The complainant can contact our office at ###-###-#### to
schedule an appointment with our Detail Shop Director to inspect the vehicle
and attempt to remedy the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Thank you for forwarding this information. This is not an acceptable solution. I would like to see their evidence from their “investigation”, where the pre-spray system was working properly and how they determined that it was working properly on April 5th, 2015 at approx. 11am. I would also love to see their evidence of how the driver, (myself) “inadvertently hit the pre-sprayer”. My wife and I asked Calvin, (the Regional Manager of Delta Sonic on April 25th, 2015), to show us the video that views in the pre-wash, and he informed us that there is no video surveillance that has the proper angles to view inside the pre-sprayer, so I am confused on how they can say the driver inadvertently hit the pre-sprayer with no video evidence. However, if it turns out that they do have video evidence, I would love to be able to schedule out a time and date in which I would be able to come review it so I can point out how there equipment malfunctioned right after a negligent employee walked away after tampering with the machine. I do, however, have photo evidence of their damaged/defective sprayer bar, which also serves as proof the equipment is defective and not properly maintained. In the photo’s I took, you can clearly see that the pre-sprayer is scratched, dented, falling apart, missing chunks of the black bumper and definitely looks like it ran into many cars or obstacles. My photos also show there are metal guard rails that prevent cars from hitting the spray bar further proving that the scenario Delta Sonic is describing is not only a total fabrication of the truth and facts but also not even remotely plausible. I can email these photos over to the Revdex.com upon request. Delta Sonic’s employees have proven to be negligent and their “best repairman” according to Calvin, has absolutely no experience ever working in an auto body shop. Therefore I want Delta Sonic to pay for an AUTO BODY REPAIR SHOP to buff out the scratches and pay for the replacement tail light. I would like to resolve this matter without further escalation. However any offer that involves my vehicle being exposed to Delta Sonic’s negligent employees or faulty equipment, will be deemed unacceptable and rejected.
Regards,
[redacted]
Please accept our apologies for any inconvenience you may have been caused. We appreciate your concerns and have carefully considered this complaint. Although our investigation indicates the damage in question was not caused as a result of the service, as a customer courtesy, we have...
extended the offer for our Detail Shop to buff-out the area in question. An appointment can be scheduled with the Detail Shop at the customer's convenience. We will also issue a service refund in the amount of $137.96 and sent directly to the customer.
Our Director of Loss Prevention & Security reached out to the customer on 11/19/15 and discussed the situation in question.