We are still willing to offer an inspection with a licensed insurance adjuster. We would require this inspection to determine if the part is in fact defective/faulty.
We appreciate the customer’s concern. Our records show the customer's plan is
currently active. His conversation with our Corporate Office was pertaining to
the plan being used multiple...
times per day at different locations, as well as
brushes not being received in the wash (which was what the customer wanted).
The customer pays for a Super Kiss Wash Plan but requests to have brushes
included in the wash as well, which is not standard but can be adjusted. He was
told by a corporate representative that he is able to get brushes with the
Super Kiss wash but he can only have that added if he goes through a cashier
lane, not the fast lane, simply because the fast lane does not have an option
for brushes. The complainant stated that his plan was used multiple times in a
day because he did not receive brushes and would go through as a rewash to then
have them added. Our records show, however, that the customer was returning to
a different location at a different point in the day to have a rewash. Rewashes
are allowed with an unlimited car wash plan but that must be done at the same
location immediately after the initial wash.
We apologize for any confusion. In the interest of customer goodwill, we will
have a complimentary Interior and Express Detail voucher mailed to the
customer.
We would like to further investigate this matter. &n**p;In order to do so, we will require some additional information. &n**p;Please respond with the Delta Sonic location the service was performed at so that we may review with the personnel involved. &n**p;
We have received the above referenced complaint and appreciate the opportunity to respond. The price advertised is a special introductory rate. As per our literature and signage, the introductory price is guaranteed a minimum of 2 months. Any price change is communicated on the...
bottom of your receipt 30 days in advance. As further noted, the terms and conditions of this agreement, including monthly rather are subject to change. We have attached a copy of our brochure for reference.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to add Delta Sonic stepped up to remedy the situation. I appreciate them taking care of me and fixing my car. My faith restored in their customer service.
We have thoroughly investigated the circumstances concerning the incident reported. Our conveyor is specifically designed to make it practically impossible to damage a tire as described on the customer's claim. The only way a tire might become damaged is if a section of the metal...
conveyor rail is broken, causing a protruding sharp edge. Our manager has assured us his inspection of the rail did not reveal this condition to be present. Certainly if it were, other vehicles on the line would have had similar damage. In the past, our investigations have revealed that damage such as that described in the claim, was the result of curb or pothole contact. In the interest of customer goodwill, we will make arrangements to have the tire replaced through our Oil Change & Maintenance Department, at our Main St. location. Please expect a phone call from our Supervisor to make arrangements for the replacement.
In most standard insurance claims, vehicles are repaired with LKQ or aftermarket parts if they are older than one year and have more than 10,000 miles The only exception to this rule would be if the customer had a new OEM clause in his policy which would mandate usage of brand new original parts A Like-Kind-Quality part is comparable to the part that was already on the vehicle. The part is comparable in age, type and wear. A defective or flawed part would not be used as replacement.
Please provide your claim number so that we may look into this matter. If a claim has not been filed, please return to the location at your convenience to file a claim so that we may fully investigate this alleged incident. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thats a bold face lie,I will have my phone records pulled to prove so.I'm not a liar and will not be called one,or we can look at these so called records that show they called me?I want to know who fix's the truck?if I get the estimate,then thats the place that fix's my vehicle?I like facts.please be specific,
Regards,
[redacted]
I am very disappointed that Delta Sonic does not want to take care of this. I picked my truck up at the dealership on a Tuesday and brought it through their car wash on Friday. I am very meticulous with my vehicles, especially 1 that I have only had for 3 days. Before I went to Delta that Friday I installed the new floor mats in the truck at my residence and walked around the vehicle several times. I know the damage was not there prior to washing it. I then noticed it as soon as I got home after washing it when I walked by that side of the truck. I immediately called the business and was told that all I had to do was return to meet with a wash manager to submit a claim. I returned Saturday morning, which the person I spoke to said was okay to do. The wash manager filled out the claim with me and took several photos of the truck. I called customer service the following Friday and was advised that they would probably not cover the damage because it looked like shopping cart damage. After that conversation I went to a local grocery store and took a photo of a cart next to the damaged spot on my truck. I then returned to Delta Sonic and met with the site manager. He agreed that a cart could not have done the damage that was on my vehicle. We finished the meeting process which he said was the next step in the claim anyway. We also both agreed that the damage was probably not from inside the car wash but from human that occurred as I was entering, by the employee with the spray wand, or 1 of the 2 employees that dried and detailed my truck. Both of those employees were standing on boxes to reach the middle of the hood and the windshield and leaning over the damaged area of the fender. They say they have several cameras at every location for just this reason. If they can show me that the damage was on the veh before it got to the car wash then I would happily admit that I was wrong but they have offered no such evidence. The rest of my vehicle is spotless and now I have a large scratch and chunk of paint missing in a very noticeable area. thank you for your time and efforts.
Thank you for taking the time to notify us of the problem you had at our location. The situation you brought to our attention is being reviewed. We will have a refund check issued and mailed to the address supplied on this complaint. We apologize for the inconvenience and...
disappointment you were caused. It is our policy to guarantee complete satisfaction. Please expect to receive the refund check and complimentary passes via mail.
As outlined in my complaint I have both communicated directly with Delta Sonics corporate customer service phone number as well as returning to the original site and speaking with the site manager in the Detail Shop. They proceeded to put the same gentleman back on the job of cleaning my vehicle whom I believe felt insulted and proceeded to leave scratches on my vehicles paint and stains on my interior. I as requested originally would like a complete detail of my vehicle to include stains removed by Delta Sonic as well as the paint scratch repairs to be completed by an independent company. I do not want to deal with Delta Sonic any further especially the Walden Avenue location. Thank you
We are still willing to offer an inspection with a licensed insurance adjuster. We would require this inspection to determine if the part is in fact defective/faulty.
We appreciate the customer’s concern. Our records show the customer's plan is
currently active. His conversation with our Corporate Office was pertaining to
the plan being used multiple...
times per day at different locations, as well as
brushes not being received in the wash (which was what the customer wanted).
The customer pays for a Super Kiss Wash Plan but requests to have brushes
included in the wash as well, which is not standard but can be adjusted. He was
told by a corporate representative that he is able to get brushes with the
Super Kiss wash but he can only have that added if he goes through a cashier
lane, not the fast lane, simply because the fast lane does not have an option
for brushes. The complainant stated that his plan was used multiple times in a
day because he did not receive brushes and would go through as a rewash to then
have them added. Our records show, however, that the customer was returning to
a different location at a different point in the day to have a rewash. Rewashes
are allowed with an unlimited car wash plan but that must be done at the same
location immediately after the initial wash.
We apologize for any confusion. In the interest of customer goodwill, we will
have a complimentary Interior and Express Detail voucher mailed to the
customer.
We would like to further investigate this matter. &n**p;In order to do so, we will require some additional information. &n**p;Please respond with the Delta Sonic location the service was performed at so that we may review with the personnel involved. &n**p;
We have received the above referenced complaint and appreciate the opportunity to respond. The price advertised is a special introductory rate. As per our literature and signage, the introductory price is guaranteed a minimum of 2 months. Any price change is communicated on the...
bottom of your receipt 30 days in advance. As further noted, the terms and conditions of this agreement, including monthly rather are subject to change. We have attached a copy of our brochure for reference.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to add Delta Sonic stepped up to remedy the situation. I appreciate them taking care of me and fixing my car. My faith restored in their customer service.
We have thoroughly investigated the circumstances concerning the incident reported. Our conveyor is specifically designed to make it practically impossible to damage a tire as described on the customer's claim. The only way a tire might become damaged is if a section of the metal...
conveyor rail is broken, causing a protruding sharp edge. Our manager has assured us his inspection of the rail did not reveal this condition to be present. Certainly if it were, other vehicles on the line would have had similar damage. In the past, our investigations have revealed that damage such as that described in the claim, was the result of curb or pothole contact. In the interest of customer goodwill, we will make arrangements to have the tire replaced through our Oil Change & Maintenance Department, at our Main St. location. Please expect a phone call from our Supervisor to make arrangements for the replacement.
In most standard insurance claims, vehicles are repaired with LKQ or aftermarket parts if they are older than one year and have more than 10,000 miles The only exception to this rule would be if the customer had a new OEM clause in his policy which would mandate usage of brand new original parts A Like-Kind-Quality part is comparable to the part that was already on the vehicle. The part is comparable in age, type and wear. A defective or flawed part would not be used as replacement.
Please provide your claim number so that we may look into this matter. If a claim has not been filed, please return to the location at your convenience to file a claim so that we may fully investigate this alleged incident. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thats a bold face lie,I will have my phone records pulled to prove so.I'm not a liar and will not be called one,or we can look at these so called records that show they called me?I want to know who fix's the truck?if I get the estimate,then thats the place that fix's my vehicle?I like facts.please be specific,
Regards,
[redacted]
I am very disappointed that Delta Sonic does not want to take care of this. I picked my truck up at the dealership on a Tuesday and brought it through their car wash on Friday. I am very meticulous with my vehicles, especially 1 that I have only had for 3 days. Before I went to Delta that Friday I installed the new floor mats in the truck at my residence and walked around the vehicle several times. I know the damage was not there prior to washing it. I then noticed it as soon as I got home after washing it when I walked by that side of the truck. I immediately called the business and was told that all I had to do was return to meet with a wash manager to submit a claim. I returned Saturday morning, which the person I spoke to said was okay to do. The wash manager filled out the claim with me and took several photos of the truck. I called customer service the following Friday and was advised that they would probably not cover the damage because it looked like shopping cart damage. After that conversation I went to a local grocery store and took a photo of a cart next to the damaged spot on my truck. I then returned to Delta Sonic and met with the site manager. He agreed that a cart could not have done the damage that was on my vehicle. We finished the meeting process which he said was the next step in the claim anyway. We also both agreed that the damage was probably not from inside the car wash but from human that occurred as I was entering, by the employee with the spray wand, or 1 of the 2 employees that dried and detailed my truck. Both of those employees were standing on boxes to reach the middle of the hood and the windshield and leaning over the damaged area of the fender. They say they have several cameras at every location for just this reason. If they can show me that the damage was on the veh before it got to the car wash then I would happily admit that I was wrong but they have offered no such evidence. The rest of my vehicle is spotless and now I have a large scratch and chunk of paint missing in a very noticeable area. thank you for your time and efforts.
Thank you for taking the time to notify us of the problem you had at our location. The situation you brought to our attention is being reviewed. We will have a refund check issued and mailed to the address supplied on this complaint. We apologize for the inconvenience and...
disappointment you were caused. It is our policy to guarantee complete satisfaction. Please expect to receive the refund check and complimentary passes via mail.
As outlined in my complaint I have both communicated directly with Delta Sonics corporate customer service phone number as well as returning to the original site and speaking with the site manager in the Detail Shop. They proceeded to put the same gentleman back on the job of cleaning my vehicle whom I believe felt insulted and proceeded to leave scratches on my vehicles paint and stains on my interior. I as requested originally would like a complete detail of my vehicle to include stains removed by Delta Sonic as well as the paint scratch repairs to be completed by an independent company. I do not want to deal with Delta Sonic any further especially the Walden Avenue location. Thank you