Our records indicate the complainant was contacted by our Detail Shop Manager and he will be returning to the location for a refund and any needed touch-ups.
It is the goal of Delta Sonic Carwash Systems to provide excellent customer service to each and every customer. We go to great lengths to ensure each customer is provided goods and / or services above and beyond our customers’ expectations. In review of your prior visits to our Crestwood...
location, it has become quite evident that we are unable to meet your customer expectations. There have been numerous reports of dissatisfaction and also reports of derogatory comments made to our employee's. The Manager on Duty as well as the Detail Shop Supervisor inspected the vehicle after the service on the date in question. The Manager and Supervisor each confirmed that the service was performed properly and up to Delta Sonic's standards. As we have several reports of this complainant making claims to receive free services, we cannot offer a refund at this time.
Our records show that our repair coordinator left a message
for the complainant at the phone number provided on 4/25/15 at 1:06 pm. A letter was also mailed to the address
provided on 4/25/15. The complainant can
forward an estimate for repair to our office and we will make...
Thank you for your patience while our office reviewed information concerning this complaint. We value our customers and careful consideration is given to all customer problems. Our records indicate our adjuster has been in contact with the complainant. We are currently awaiting an...
estimate from the customer so that we can make repair arrangements.
We have re-evaluated the customer's claim. Our findings have reinforced our position that the damage in question is not consistent with any of the services provided at Delta Sonic. This was confirmed by first hand inspection by our Site Supervisor. We appreciate the customer's...
concerns and apologize for any inconvenience but must stand on our original judgment of denying responsibility for this claim.
We appreciate the customers concerns and have attempted to
appraise fairly and properly all the information and reports available to us
regarding the occurrence of this alleged incident.
Our investigation has determined that the incident was the
fault of another customer who placed...
their vehicle in reverse inside the Car
Wash tunnel and ultimately caused the in bay collision.
Each driver is instructed at the entrance of the Car Wash to
place their vehicle in neutral, take their hands off the wheel and their foot
off the brake. Any variation of these instructions
will cause the vehicle to come off the conveyor/collide with another vehicle.
We have provided the claimants insurance carrier with
information on the party at fault as well as a copy of our digital video. If the insurance carrier has denied the request
to pursue the party at fault, we would simply require a denial letter from the
carrier and we would be willing to assist the customer with repairs.
Thank you for taking the time to notify us of the problem
you had at our location. We would like
to review this situation with the personnel involved. Please provide the sale ID# or time from the
sales receipt so that we may further investigate. It is our policy to guarantee...
complete satisfaction. We will process a service refund in the
amount of $21.74 and have it mailed directly to the customer at the address
provided. Complimentary passes will also
be enclosed for the inconvenience.
We have attempted to contact the complainant in regards to this matter. If the claimant could please contact our office at ###-###-####, we will make arrangements for the reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We appreciate the complainant bringing this issue to our attention so that we could properly investigate and address the situation. It is Delta Sonic's objective to run an honorable and reputable business. We greatly apologize for the oversight on the date and time in question. Our investigation revealed that this issue occurred due to miscommunication between the AM and PM managers. This issue has been addressed with the employees involved to ensure this does not happen in the future. We would like to issue a refund for the services purchased along with an additional $50.00 to the complainant that he can apply towards an oil change in the area he lives.
Thank you for taking the time to notify our office of the
problem you had at our location. It is
our policy to guarantee complete satisfaction.
Please forward a copy of your sales receipt, or provides the sale ID
number, and we would be more than happy to issue a refund. ...
Although we cannot send an additional $50.00,
we will enclose a complimentary Delta Sonic Gift Card for any
inconvenience.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting the preliminary investigation. I have set up an appointment with Site Supervisor Laurie for this Friday April 8, 2016 at 10:00 am at their Niagara Falls Boulevard & 80th Street location in Niagara Falls, NY 14304 - Delta Sonic Claim ID [redacted]. Please submit the photos of the damages that were sent in my earlier email. Regards, [redacted]
At the time the complainant's claim was filed, there was no visible damage whatsoever. After further inspection, there was also no noticeable noise coming from the vehicle. If the customer would like to submit a diagnosis detailing what exactly is wrong with the vehicle, we would be...
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company is totally unprofessional, sending me a letter explaining that I have been already issued a refund back to my credit card from the location of service. That was a lie. I had to call in atleast 3 more times and explained to the customer service as they wont even listen to me, explaining to me that I have to wait for the refund to be processed back to the credit card. So the location that served me didn't process it and the letter mentioned that I already have been reimbursed. Finally before responding here they issued a check, which is again totally different to the letter that they sent me. I am tired of this whole situation and I would like to bring to attention that because of a complete unprofessional job and unprofessional behaviour I am left with a hefty fee of about $500 to get my windshield replaced. For a chip that was not bigger than an inch, hardly visible, it has grown 10 folds now.
Regards, [redacted]
We have thoroughly investigated the circumstances concerning the incident that was reported and fully appreciate the customer's concerns. Our investigation has reinforced our position that our Car Wash could not have caused the alleged damage. Although we do not have video showing the...
condition of the vehicle prior to entering the Car Wash, the pattern of damage is inconsistent with the action of the Car Wash's components. Furthermore; there are no scratches before the area of damage, which the cloth would have touched first. There were also hundreds of vehicles washed at this location, on this date, with no other similar complaints.In the interest of customer goodwill, we can arrange to have our Detail Shop perform a courtesy Scratch Repair Service, which may help to lighten the scratches.If the complainant is interested in this offer, he can contact our office at *** to make arrangements for the service to be completed.
Thank you for your patience while our office reviewed information concerning this complaint. We value our customers and careful consideration is given to all customer problems. Delta Sonic's inspection program is in full compliance with New York State's inspection guidelines. Please...
see the attached document from section G of the NYS inspectors manual. A vehicle should not pass inspection if any mirror is not securely mounted. The complainant's mirror was attached with duct tape, which is not considered a secure mount. Although we cannot process a refund, we will mail complimentary coupons for any inconvenience that may have been caused.
We have completed a thorough investigation on this complaint.
The complainant alleges he waited 6 minutes before he used
his horn. Our digital video shows that
the complainant waited 1.06 minutes before he actually dangerously lunged his
vehicle forward towards the customer’s...
vehicle ahead of his. Our digital video also shows the automatic
Car Wash lane was working properly with no other vehicles in line.
Our District Manager reached out to this customer and
offered to meet with him on 4/24 at 3:00 to review the complaint details. The customer failed to appear to the
scheduled meeting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our records indicate the complainant was contacted by our Detail Shop Manager and he will be returning to the location for a refund and any needed touch-ups.
It is the goal of Delta Sonic Carwash Systems to provide excellent customer service to each and every customer. We go to great lengths to ensure each customer is provided goods and / or services above and beyond our customers’ expectations. In review of your prior visits to our Crestwood...
location, it has become quite evident that we are unable to meet your customer expectations. There have been numerous reports of dissatisfaction and also reports of derogatory comments made to our employee's. The Manager on Duty as well as the Detail Shop Supervisor inspected the vehicle after the service on the date in question. The Manager and Supervisor each confirmed that the service was performed properly and up to Delta Sonic's standards. As we have several reports of this complainant making claims to receive free services, we cannot offer a refund at this time.
Our records show that our repair coordinator left a message
for the complainant at the phone number provided on 4/25/15 at 1:06 pm. A letter was also mailed to the address
provided on 4/25/15. The complainant can
forward an estimate for repair to our office and we will make...
repair
arrangements with the chosen facility.
Thank you for your patience while our office reviewed information concerning this complaint. We value our customers and careful consideration is given to all customer problems. Our records indicate our adjuster has been in contact with the complainant. We are currently awaiting an...
estimate from the customer so that we can make repair arrangements.
We have re-evaluated the customer's claim. Our findings have reinforced our position that the damage in question is not consistent with any of the services provided at Delta Sonic. This was confirmed by first hand inspection by our Site Supervisor. We appreciate the customer's...
concerns and apologize for any inconvenience but must stand on our original judgment of denying responsibility for this claim.
We appreciate the customers concerns and have attempted to
appraise fairly and properly all the information and reports available to us
regarding the occurrence of this alleged incident.
Our investigation has determined that the incident was the
fault of another customer who placed...
their vehicle in reverse inside the Car
Wash tunnel and ultimately caused the in bay collision.
Each driver is instructed at the entrance of the Car Wash to
place their vehicle in neutral, take their hands off the wheel and their foot
off the brake. Any variation of these instructions
will cause the vehicle to come off the conveyor/collide with another vehicle.
We have provided the claimants insurance carrier with
information on the party at fault as well as a copy of our digital video. If the insurance carrier has denied the request
to pursue the party at fault, we would simply require a denial letter from the
carrier and we would be willing to assist the customer with repairs.
Thank you for taking the time to notify us of the problem
you had at our location. We would like
to review this situation with the personnel involved. Please provide the sale ID# or time from the
sales receipt so that we may further investigate. It is our policy to guarantee...
complete satisfaction. We will process a service refund in the
amount of $21.74 and have it mailed directly to the customer at the address
provided. Complimentary passes will also
be enclosed for the inconvenience.
We have attempted to contact the complainant in regards to this matter. If the claimant could please contact our office at ###-###-####, we will make arrangements for the reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We appreciate the complainant bringing this issue to our attention so that we could properly investigate and address the situation. It is Delta Sonic's objective to run an honorable and reputable business. We greatly apologize for the oversight on the date and time in question. Our investigation revealed that this issue occurred due to miscommunication between the AM and PM managers. This issue has been addressed with the employees involved to ensure this does not happen in the future. We would like to issue a refund for the services purchased along with an additional $50.00 to the complainant that he can apply towards an oil change in the area he lives.
Thank you for taking the time to notify our office of the
problem you had at our location. It is
our policy to guarantee complete satisfaction.
Please forward a copy of your sales receipt, or provides the sale ID
number, and we would be more than happy to issue a refund. ...
Although we cannot send an additional $50.00,
we will enclose a complimentary Delta Sonic Gift Card for any
inconvenience.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting the preliminary investigation. I have set up an appointment with Site Supervisor Laurie for this Friday April 8, 2016 at 10:00 am at their Niagara Falls Boulevard & 80th Street location in Niagara Falls, NY 14304 - Delta Sonic Claim ID [redacted]. Please submit the photos of the damages that were sent in my earlier email. Regards, [redacted]
At the time the complainant's claim was filed, there was no visible damage whatsoever. After further inspection, there was also no noticeable noise coming from the vehicle. If the customer would like to submit a diagnosis detailing what exactly is wrong with the vehicle, we would be...
happy to review.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company is totally unprofessional, sending me a letter explaining that I have been already issued a refund back to my credit card from the location of service. That was a lie. I had to call in atleast 3 more times and explained to the customer service as they wont even listen to me, explaining to me that I have to wait for the refund to be processed back to the credit card. So the location that served me didn't process it and the letter mentioned that I already have been reimbursed. Finally before responding here they issued a check, which is again totally different to the letter that they sent me. I am tired of this whole situation and I would like to bring to attention that because of a complete unprofessional job and unprofessional behaviour I am left with a hefty fee of about $500 to get my windshield replaced. For a chip that was not bigger than an inch, hardly visible, it has grown 10 folds now.
Regards, [redacted]
The service refund check was mailed 2/23/16. As per the waiver signed by the customer, Delta Sonic will only refund for the windshield chip repair.
We have thoroughly investigated the circumstances concerning the incident that was reported and fully appreciate the customer's concerns. Our investigation has reinforced our position that our Car Wash could not have caused the alleged damage. Although we do not have video showing the...
condition of the vehicle prior to entering the Car Wash, the pattern of damage is inconsistent with the action of the Car Wash's components. Furthermore; there are no scratches before the area of damage, which the cloth would have touched first. There were also hundreds of vehicles washed at this location, on this date, with no other similar complaints.In the interest of customer goodwill, we can arrange to have our Detail Shop perform a courtesy Scratch Repair Service, which may help to lighten the scratches.If the complainant is interested in this offer, he can contact our office at *** to make arrangements for the service to be completed.
Thank you for your patience while our office reviewed information concerning this complaint. We value our customers and careful consideration is given to all customer problems. Delta Sonic's inspection program is in full compliance with New York State's inspection guidelines. Please...
see the attached document from section G of the NYS inspectors manual. A vehicle should not pass inspection if any mirror is not securely mounted. The complainant's mirror was attached with duct tape, which is not considered a secure mount. Although we cannot process a refund, we will mail complimentary coupons for any inconvenience that may have been caused.
We have completed a thorough investigation on this complaint.
The complainant alleges he waited 6 minutes before he used
his horn. Our digital video shows that
the complainant waited 1.06 minutes before he actually dangerously lunged his
vehicle forward towards the customer’s...
vehicle ahead of his. Our digital video also shows the automatic
Car Wash lane was working properly with no other vehicles in line.
Our District Manager reached out to this customer and
offered to meet with him on 4/24 at 3:00 to review the complaint details. The customer failed to appear to the
scheduled meeting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]