Our Unlimited interior plan has only been offered as an introductory rate of 9.99 which is guaranteed only the first 2 months. Please see the attached handout that is given to each customer when they sign into the plan and to which the initial receipt is stapled. The customer...
should be notified 30 days prior to any price increase, which the customer claimed she was not. So we then refunded her the difference and let her know that the following month, the increase would stand since she now had proper notification. We have never guaranteed a forever rate, and the customer is under no obligation to keep the plan at the increased plan if they would like to opt out of it.
We have thoroughly investigated the circumstances concerning
the incident that was reported, and fully appreciate the customers concerns.
Any vehicle in sound condition will safely pass through the
Car Wash tunnel. The reason a
pre-existing condition was referenced is due to the fact...
that a technical
service bulletin has been issued for this make/model vehicle for this specific damage. A technical service bulletin is issued by a
vehicle manufacturer when there are several occurrences of an unanticipated
problem. A copy of the bulletin has been
attached for review. Furthermore, our
pre-wash digital video shows the driver side roof molding was lifted prior to
entering the Car Wash, making the part more vulnerable to damage.
In the interest of customer goodwill, and in the event the
service at Delta Sonic further aggravated a pre-existing condition, we are
willing to offer a repair through Delta Sonic’s Auto Repair Services. The complainant can contact our office at
###-###-#### for further information on the repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Our records indicate the complainant has contacted our office and scheduled an appointment for 5/14/15 with our Supervisor to inspect the damage in question.
We fully understand the customers concerns and have carefully considered this complaint. As per the attached waiver, signed by the customer, "Delta Sonic accepts no responsibility for runs or cracks during the repair process. Should the chip spread after completion, Delta Sonic will repair, or...
apply repair cost credit toward the replacement of the windshield." We have issued a refund for the chip repair in the amount of $49.95. The refund check will be sent directly to the customer and should be received within 7-10 business days.
We understand the customer's feelings in relation to the aforementioned incident and apologize for any inconvenience. After inspection of the vehicle by our Site Supervisor, it was determined that the racing stripes are weathered with crows feet, cracking and pitting, all due to age, wear and...
tear. There is nothing in our service that could cause the claimed damage. Unfortunately, due to the indication of a pre-existing condition, we are unable to offer any payment for repair.
At this time, repairs have been approved with the repair facility of your choice, [redacted]. If there is any discrepancy with the fair cost to repair, please have your service writer contact our Claims Department at ###-###-#### to speak with our licensed insurance...
adjuster. Delta Sonic will only pay the fair cost to repair as determined by the appraisal. If your vehicle has been turned in and you have been charged any depreciation on your trade in, please forward documentation validating your loss.
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will make an appointment to meet with the area manager and see what actions are taken. I will not consider this matter closed, if after meeting with area manager no resolution is reached.
Regards,
[redacted]
After fully reviewing all the facts in this report and rechecking the matter with our personnel involved, our findings have reinforced our position that there is no evidence the damage was caused at Delta Sonic. If the claimant would like the claim re-evaluated, they may contact our office at...
[redacted] to schedule an appointment for our Area Manager to inspect the vehicle at the location where the claim was filed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. HOWEVER, the Revdex.com should be aware of their "shenanigans" - i.e. their letter to me (and their info to you) were both CONVENIENTLY dated 10/12/15 ... the day BEFORE my complaint was submitted to you. I received their letter and two $25 DeltaSonic cards yesterday (10/20/15). Seeing as their letter had a "10/13/15" postage-meter-postmark ... NO WAY would it have taken the USPS one week to deliver an envelope from Buffalo-to-Rochester !All of which leads me to conclude/surmise that their response was ACTUALLY prompted by your input to them (and probably actually occurred sometime from 10/16/15 to 10/19/15).And so I thank you for your help in this matter as any activity on their part did not exist previous to the Revdex.com intervention."DATES" apparently are NOT that organization's strong point [but they do seem to notice them when they get 'slapped-upside-the-head] !
Regards,
[redacted]
We have reviewed the claim details, and our findings have reinforced our position that the damage in question was not caused at Delta Sonic. Delta Sonic's uniforms have been tested and proven to be safe. Although we cannot accept liability on the claim, our offer to perform a courtesy scratch repair service at our Detail Shop still stands.
At this time, our preliminary investigation indicates the
affected area was previously coated with some sort of paint that is not
original to the vehicle. It appears that
the foreign substance that was previously applied was incompatible with the
surface, causing a lack of adhesion leading...
to the eventual flaking. Our records indicate the complainant has an
appointment with the District Manager on 7/15/15 to have the damage inspected
and the claim re-evaluated.
Unfortunately, without a receipt of purchase for the coupon that was redeemed, we cannot process a refund. We have sent a replacement coupon for a Professional Detail for any inconvenience the customer has been caused. If the customer can provide a receipt for the purchase, we would be...
Delta Sonic has a higher rate for Commercial vehicles of which Uber and Lyft fit into that category. If a plan is sold to one of these types of vehicles it is usually because the customer was not displaying the markings on the vehicle that denote it as an Uber or Lyft. Once we do...
notice the markings, we inform the customer that they are going to have to sign into a commercial plan in order for them to continue being an unlimited customer. If after a time, the customer refuses to convert their plan it is discontinued so that it will no longer be active after the current billed month. We have been unable to further investigate this particular plan, because the customer did not supply their account information. We would generally do a refund for a customer if they were not able to use a plan and did not receive a value for the plan at the time of cancellation. However if the term of the plan ended at the end of a billing cycle, and the customer was able to use that plan until the end of their term then we would not do a refund. Again we would be happy to look into this further if the customer account information was supplied for investigation. If we did not meet certain conditions then the customer may be entitled to further compensation.
We would like to investigate this matter further. In order to review the plan information, we would need the tag number from the window sticker that was issued to the customer. Please respond with this information so that we may further investigate.
Delta Sonic Car Wash Niagara Falls Blvd & 80th St., Niagara Falls, NY 14304 (716)695-3560 on 01/30/2016 at 11:15 am for $21.59 Sale# 6040015301– While going through the car wash the attendants did not have my car properly in lined with the track. I heard a lot of squealing, but I thought...
it was just the car wash equipment. After the wash I proceeded to the drying station – tipped them and drove away not realizing that my car was damaged on the passenger side. I went home parked my car. On 02/01/2016 while leaving for work I went to put my things for work in the back seat of the passenger side of my car and noticed the multiple scrapes and gouges on my car. I immediately went back to Delta Sonic and filed a Customer Claim Report # [redacted] to report the damages. On 02/3/2016 I received a letter from Delta Sonic trying to say that the damages must be from “preexisting damage” and two free car wash tickets. I assure you I did not have any damages on my car prior to going through the car wash. The day of the car was I had finished paying off my car and I decided to celebrate by getting my car washed – which is why I chose to be extravagant and get the Super Kiss Plus wash.
We appreciate the customers concerns however; after investigation, it was determined the problem did not occur due to any negligence on the part of Delta Sonic.The complainant claims he was rear ended at the entrance of the Car Wash however; there is no evidence of a collision via digital video. Furthermore; the claimed damage is on the driver side fender, and is not consistent with being hit from behind.Although we cannot accept liability for this claim, we would be happy to assist the complainant’s insurance carrier with their investigation.
Please respond with the Unlimited Plan barcode number so that we may access the plan information.
Our Unlimited interior plan has only been offered as an introductory rate of 9.99 which is guaranteed only the first 2 months. Please see the attached handout that is given to each customer when they sign into the plan and to which the initial receipt is stapled. The customer...
should be notified 30 days prior to any price increase, which the customer claimed she was not. So we then refunded her the difference and let her know that the following month, the increase would stand since she now had proper notification. We have never guaranteed a forever rate, and the customer is under no obligation to keep the plan at the increased plan if they would like to opt out of it.
We have thoroughly investigated the circumstances concerning
the incident that was reported, and fully appreciate the customers concerns.
Any vehicle in sound condition will safely pass through the
Car Wash tunnel. The reason a
pre-existing condition was referenced is due to the fact...
that a technical
service bulletin has been issued for this make/model vehicle for this specific damage. A technical service bulletin is issued by a
vehicle manufacturer when there are several occurrences of an unanticipated
problem. A copy of the bulletin has been
attached for review. Furthermore, our
pre-wash digital video shows the driver side roof molding was lifted prior to
entering the Car Wash, making the part more vulnerable to damage.
In the interest of customer goodwill, and in the event the
service at Delta Sonic further aggravated a pre-existing condition, we are
willing to offer a repair through Delta Sonic’s Auto Repair Services. The complainant can contact our office at
###-###-#### for further information on the repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Our records indicate the complainant has contacted our office and scheduled an appointment for 5/14/15 with our Supervisor to inspect the damage in question.
We fully understand the customers concerns and have carefully considered this complaint. As per the attached waiver, signed by the customer, "Delta Sonic accepts no responsibility for runs or cracks during the repair process. Should the chip spread after completion, Delta Sonic will repair, or...
apply repair cost credit toward the replacement of the windshield." We have issued a refund for the chip repair in the amount of $49.95. The refund check will be sent directly to the customer and should be received within 7-10 business days.
We understand the customer's feelings in relation to the aforementioned incident and apologize for any inconvenience. After inspection of the vehicle by our Site Supervisor, it was determined that the racing stripes are weathered with crows feet, cracking and pitting, all due to age, wear and...
tear. There is nothing in our service that could cause the claimed damage. Unfortunately, due to the indication of a pre-existing condition, we are unable to offer any payment for repair.
At this time, repairs have been approved with the repair facility of your choice, [redacted]. If there is any discrepancy with the fair cost to repair, please have your service writer contact our Claims Department at ###-###-#### to speak with our licensed insurance...
adjuster. Delta Sonic will only pay the fair cost to repair as determined by the appraisal. If your vehicle has been turned in and you have been charged any depreciation on your trade in, please forward documentation validating your loss.
We will have the gift cards mailed to the consumer's home mailing address.
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will make an appointment to meet with the area manager and see what actions are taken. I will not consider this matter closed, if after meeting with area manager no resolution is reached.
Regards,
[redacted]
After fully reviewing all the facts in this report and rechecking the matter with our personnel involved, our findings have reinforced our position that there is no evidence the damage was caused at Delta Sonic. If the claimant would like the claim re-evaluated, they may contact our office at...
[redacted] to schedule an appointment for our Area Manager to inspect the vehicle at the location where the claim was filed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. HOWEVER, the Revdex.com should be aware of their "shenanigans" - i.e. their letter to me (and their info to you) were both CONVENIENTLY dated 10/12/15 ... the day BEFORE my complaint was submitted to you. I received their letter and two $25 DeltaSonic cards yesterday (10/20/15). Seeing as their letter had a "10/13/15" postage-meter-postmark ... NO WAY would it have taken the USPS one week to deliver an envelope from Buffalo-to-Rochester !All of which leads me to conclude/surmise that their response was ACTUALLY prompted by your input to them (and probably actually occurred sometime from 10/16/15 to 10/19/15).And so I thank you for your help in this matter as any activity on their part did not exist previous to the Revdex.com intervention."DATES" apparently are NOT that organization's strong point [but they do seem to notice them when they get 'slapped-upside-the-head] !
Regards,
[redacted]
Our Unlimited Department Manager has reached out to the complainant. The complainant has been put back in to the $22.99 plan.
We have reviewed the claim details, and our findings have reinforced our position that the damage in question was not caused at Delta Sonic. Delta Sonic's uniforms have been tested and proven to be safe. Although we cannot accept liability on the claim, our offer to perform a courtesy scratch repair service at our Detail Shop still stands.
At this time, our preliminary investigation indicates the
affected area was previously coated with some sort of paint that is not
original to the vehicle. It appears that
the foreign substance that was previously applied was incompatible with the
surface, causing a lack of adhesion leading...
to the eventual flaking. Our records indicate the complainant has an
appointment with the District Manager on 7/15/15 to have the damage inspected
and the claim re-evaluated.
Unfortunately, without a receipt of purchase for the coupon that was redeemed, we cannot process a refund. We have sent a replacement coupon for a Professional Detail for any inconvenience the customer has been caused. If the customer can provide a receipt for the purchase, we would be...
happy to process a refund.
Delta Sonic has a higher rate for Commercial vehicles of which Uber and Lyft fit into that category. If a plan is sold to one of these types of vehicles it is usually because the customer was not displaying the markings on the vehicle that denote it as an Uber or Lyft. Once we do...
notice the markings, we inform the customer that they are going to have to sign into a commercial plan in order for them to continue being an unlimited customer. If after a time, the customer refuses to convert their plan it is discontinued so that it will no longer be active after the current billed month. We have been unable to further investigate this particular plan, because the customer did not supply their account information. We would generally do a refund for a customer if they were not able to use a plan and did not receive a value for the plan at the time of cancellation. However if the term of the plan ended at the end of a billing cycle, and the customer was able to use that plan until the end of their term then we would not do a refund. Again we would be happy to look into this further if the customer account information was supplied for investigation. If we did not meet certain conditions then the customer may be entitled to further compensation.
We would like to investigate this matter further. In order to review the plan information, we would need the tag number from the window sticker that was issued to the customer. Please respond with this information so that we may further investigate.
Delta Sonic Car Wash Niagara Falls Blvd & 80th St., Niagara Falls, NY 14304 (716)695-3560 on 01/30/2016 at 11:15 am for $21.59 Sale# 6040015301– While going through the car wash the attendants did not have my car properly in lined with the track. I heard a lot of squealing, but I thought...
it was just the car wash equipment. After the wash I proceeded to the drying station – tipped them and drove away not realizing that my car was damaged on the passenger side. I went home parked my car. On 02/01/2016 while leaving for work I went to put my things for work in the back seat of the passenger side of my car and noticed the multiple scrapes and gouges on my car. I immediately went back to Delta Sonic and filed a Customer Claim Report # [redacted] to report the damages. On 02/3/2016 I received a letter from Delta Sonic trying to say that the damages must be from “preexisting damage” and two free car wash tickets. I assure you I did not have any damages on my car prior to going through the car wash. The day of the car was I had finished paying off my car and I decided to celebrate by getting my car washed – which is why I chose to be extravagant and get the Super Kiss Plus wash.
We appreciate the customers concerns however; after investigation, it was determined the problem did not occur due to any negligence on the part of Delta Sonic.The complainant claims he was rear ended at the entrance of the Car Wash however; there is no evidence of a collision via digital video. Furthermore; the claimed damage is on the driver side fender, and is not consistent with being hit from behind.Although we cannot accept liability for this claim, we would be happy to assist the complainant’s insurance carrier with their investigation.