Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Today is September 24,2014. My name is: [redacted]. My complaint number: [redacted]. I called the customer service for Delta Sonic Car Wash, and I set an appointment next Thursday October 2,2014 with Scott at 2:00 p.m.. I just wanted update you on what's going on.
We appreciate the customer's concerns regarding the damage in question. After our investigation and a diagnosis by a third party automotive service center, it was determined that the vehicle's oil pan was rusted which caused the damage in question. We have attached a copy of the...
diagnosis from [redacted]'s Automotive outlining the diagnosis results.
A copy of the digital video was mailed on 4/22/15. [redacted] should have received a copy by this time. The video was mailed to the mailing address [redacted] supplied on their written request for the video.
Our records indicate, the last time the plan was active was December 2015. It appears her credit card VISA ending in [redacted] declined for the month...
of January. The customer was given 1 exception between then and now which was on February 28th, 2016 at Niagara Falls. We do not have any emails of her reaching out through the claims system nor to the unlimited email. The previous plan was $22.99+tx which we can extend to her immediately without any back charges. The customer would need to contact us for that rate since the location no longer sells it.
We appreciate the customer's concerns however; our investigation has revealed this was a head gasket issue which causes coolant to mix with oil. As you can see by the attached invoices, this has been an ongoing issue with the vehicle and was noted on the invoice, prior to the service for the...
vehicle's first visit at Delta Sonic. Video was also reviewed showing all procedures were completed properly during the Oil Change services. Unfortunately, we cannot accept liability for this claim as the head gasket could not have been affected during a routine Oil Change service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the services you provided was done by your details crew with the necklace name tag because it came from someone who had it on and leaning on my car with it and scratched in 2 places that was not there when I got my car washed b4 the detailed it and then they tried to tell me my car was clean in the inside when it was barely touched because all they did was take out the trash that was on the inside
Regards,
[redacted]
We appreciate the customers concerns. Our investigation indicates Delta Sonic changed the oil on the complainant's vehicle on 7/24/16. On that date, 6.9 quarts were added to the vehicle in accordance with BMW's specifications. The complainant returned to file a claim on 9/28/16....
Since the oil change, the vehicle in question has been driven 3,972 miles. Vehicles cannot run for extended periods without proper lubrication. When Delta Sonic inspected the vehicle, the oil filter and drain plug were both found to be tight and dry. Without any evidence of external leaks, the only possibility is an internal oil consumption issue which would not be related to our service.
A vehicle, even slightly coated with road dirt or film, will
usually obscure most preexisting damage on the finish. We realize the first time a person may
notice, what they feel is new damage, is while inspecting a vehicle that has
just been cleaned. It is understandable
for any...
customer to feel that this newly discovered damage may have been caused
by some part of the Car Wash procedure or the drying of the finish.
Since our toweling material and wiping method have been
proven safe and reliable, we feel the vehicles damage was incurred by some
other means and went unnoticed prior to the services. Certainly, if the towels caused the damage in
question, there would be an excellent chance the damage would have been
repeated in other areas of the vehicle.
If the claimant feels the claim was not assessed fairly,
please contact our office at ###-###-#### to schedule an appointment with our
[redacted] to inspect the vehicle at the location where the
claim was filed.
We appreciate the customers concerns. All customer claims are carefully evaluated. In order for a thorough investigation to be completed, our office requires approximately 5 business days to process. The customer can expect to be notified via [redacted] within 5 business days.
If the claimant feels the claim was not assessed fairly, please contact our office to schedule an appointment with our [redacted] to inspect the vehicle at the location where the claim was filed.
My truck is due for an inspection,it will not pass withe the hanging mirror.The mirror needs replaced before you cause me more grief.can I have the CEO's phone number?
At this time, our preliminary investigation indicates it is very unlikely the damage in question was caused at Delta Sonic. Our records indicate a courtesy Scratch Repair Service was completed at our Detail Shop on 6/27/16. This service was offered as a customer courtesy and did not...
constitute acceptance of liability for any portion of the original claim. As the complainant did not find this offer acceptable, a meeting with our Site Supervisor was scheduled for 7/11/16 to have the claim re-evaluated. The customer failed to arrive for the scheduled appointment. If the complainant would like to re-schedule this appointment, he may contact our office at [redacted]. Our notes with this complainant’s file indicate he treated the last representative he spoke with very disrespectfully and advised the representative to “rot in Hell.” This type of treatment will not be tolerated, and if the complainant continues to affront our employees, we will have to respectfully reject any offer to schedule a meeting with the Site Supervisor.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They neglect to mention fact that they have workers with hoses pouring directly on cars prior to entering carwash to knock ice off cars. the worker did not do his job properly and when pouring water on car it got into frame. If ice build up from weather was the problem it would have dented the car inwards. The water from car wash got trapped in door frame and pushed outwards. The first manager I spoke with agreed with this. He even encouraged me to go forward with a claim when his supervisor said it was not delta sonics fault.I know of another person that had the exact same type of damage done. Delta sonic sent him A coupon.I have attached a picture that the manager of delta sonic told me to take to help my claim. It shows the ice he took out of the inside of door frame. I do not want coupons for free washes I want the damage fixed.
Regards,
[redacted]
Attached is a copy of the digital video taken of the vehicle lunging forward. Our District Manager is still willing to meet with the complainant to review this information. The complainant can contact our office at 1-800-843-5477 if he would like to reschedule the appointment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Delta Sonic's offer is neither fair nor reasonable. Delta Sonic is not interested in being a responsible business owner, taking care of customers or in their reputation. Therefore my complaint may be closed out with the most negative rating possible. So other consumers can be protected from this deplorable company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We still have yet to hear from Delta Sonic and believe it was wrong of them not to let us know that we were rear ended. It was very unprofessional and unfair to us because we now have to wait to find out if we can get the information from the man who rear ended us. We hope that if they cannot help us with that, they should be the one's who help pay for the damage as they were giving poor directions and had all the cars follow too close behind. We shouldn't be treated carelessly at a car wash and should not have had to deal with this.
Regards,
[redacted]
We fully understand the customer's concerns and have carefully considered this complaint. The photos submitted with the customer's claim report do not show any paint transfer on the bumper. If there is in fact any additional damage, we would be more than happy to cover the repairs....
Our records indicate the claimant spoke with one of our representatives on 4/25/17 and stated she would return to the location so that we could take photos of the additionally claimed damage. To date, the customer has not returned. If it is more convenient for the claimant to email photos to us, they can be sent to [email protected]. Unfortunately, the DMV will not issue a replacement license plate to us. The replacement plate would have to be issued directly to the claimant. We are certainly willing to issue reimbursement for the replacement plate. Once the photos are received, we can proceed with claim processing. Thank you.
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic. If you feel we have not assessed your claim fairly, please contact our office to schedule an appointment with our Site Supervisor to inspect the vehicle. Be assured Delta Sonic will work hard to resolve all customer claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
To Whom it May concern,
Today is September 24,2014. My name is: [redacted]. My complaint number: [redacted]. I called the customer service for Delta Sonic Car Wash, and I set an appointment next Thursday October 2,2014 with Scott at 2:00 p.m.. I just wanted update you on what's going on.
We appreciate the customer's concerns regarding the damage in question. After our investigation and a diagnosis by a third party automotive service center, it was determined that the vehicle's oil pan was rusted which caused the damage in question. We have attached a copy of the...
diagnosis from [redacted]'s Automotive outlining the diagnosis results.
A copy of the digital video was mailed on 4/22/15. [redacted] should have received a copy by this time. The video was mailed to the mailing address [redacted] supplied on their written request for the video.
Our records indicate, the last time the plan was active was December 2015. It appears her credit card VISA ending in [redacted] declined for the month...
of January. The customer was given 1 exception between then and now which was on February 28th, 2016 at Niagara Falls. We do not have any emails of her reaching out through the claims system nor to the unlimited email. The previous plan was $22.99+tx which we can extend to her immediately without any back charges. The customer would need to contact us for that rate since the location no longer sells it.
We appreciate the customer's concerns however; our investigation has revealed this was a head gasket issue which causes coolant to mix with oil. As you can see by the attached invoices, this has been an ongoing issue with the vehicle and was noted on the invoice, prior to the service for the...
vehicle's first visit at Delta Sonic. Video was also reviewed showing all procedures were completed properly during the Oil Change services. Unfortunately, we cannot accept liability for this claim as the head gasket could not have been affected during a routine Oil Change service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the services you provided was done by your details crew with the necklace name tag because it came from someone who had it on and leaning on my car with it and scratched in 2 places that was not there when I got my car washed b4 the detailed it and then they tried to tell me my car was clean in the inside when it was barely touched because all they did was take out the trash that was on the inside
Regards,
[redacted]
We appreciate the customers concerns. Our investigation indicates Delta Sonic changed the oil on the complainant's vehicle on 7/24/16. On that date, 6.9 quarts were added to the vehicle in accordance with BMW's specifications. The complainant returned to file a claim on 9/28/16....
Since the oil change, the vehicle in question has been driven 3,972 miles. Vehicles cannot run for extended periods without proper lubrication. When Delta Sonic inspected the vehicle, the oil filter and drain plug were both found to be tight and dry. Without any evidence of external leaks, the only possibility is an internal oil consumption issue which would not be related to our service.
The company states it was not at fault in these incidents. I will wait to hear a reply from them. They were most courteous. Thank you. [redacted]
A vehicle, even slightly coated with road dirt or film, will
usually obscure most preexisting damage on the finish. We realize the first time a person may
notice, what they feel is new damage, is while inspecting a vehicle that has
just been cleaned. It is understandable
for any...
customer to feel that this newly discovered damage may have been caused
by some part of the Car Wash procedure or the drying of the finish.
Since our toweling material and wiping method have been
proven safe and reliable, we feel the vehicles damage was incurred by some
other means and went unnoticed prior to the services. Certainly, if the towels caused the damage in
question, there would be an excellent chance the damage would have been
repeated in other areas of the vehicle.
If the claimant feels the claim was not assessed fairly,
please contact our office at ###-###-#### to schedule an appointment with our
[redacted] to inspect the vehicle at the location where the
claim was filed.
We appreciate the customers concerns. All customer claims are carefully evaluated. In order for a thorough investigation to be completed, our office requires approximately 5 business days to process. The customer can expect to be notified via [redacted] within 5 business days.
If the claimant feels the claim was not assessed fairly, please contact our office to schedule an appointment with our [redacted] to inspect the vehicle at the location where the claim was filed.
My truck is due for an inspection,it will not pass withe the hanging mirror.The mirror needs replaced before you cause me more grief.can I have the CEO's phone number?
At this time, our preliminary investigation indicates it is very unlikely the damage in question was caused at Delta Sonic. Our records indicate a courtesy Scratch Repair Service was completed at our Detail Shop on 6/27/16. This service was offered as a customer courtesy and did not...
constitute acceptance of liability for any portion of the original claim. As the complainant did not find this offer acceptable, a meeting with our Site Supervisor was scheduled for 7/11/16 to have the claim re-evaluated. The customer failed to arrive for the scheduled appointment. If the complainant would like to re-schedule this appointment, he may contact our office at [redacted]. Our notes with this complainant’s file indicate he treated the last representative he spoke with very disrespectfully and advised the representative to “rot in Hell.” This type of treatment will not be tolerated, and if the complainant continues to affront our employees, we will have to respectfully reject any offer to schedule a meeting with the Site Supervisor.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They neglect to mention fact that they have workers with hoses pouring directly on cars prior to entering carwash to knock ice off cars. the worker did not do his job properly and when pouring water on car it got into frame. If ice build up from weather was the problem it would have dented the car inwards. The water from car wash got trapped in door frame and pushed outwards. The first manager I spoke with agreed with this. He even encouraged me to go forward with a claim when his supervisor said it was not delta sonics fault.I know of another person that had the exact same type of damage done. Delta sonic sent him A coupon.I have attached a picture that the manager of delta sonic told me to take to help my claim. It shows the ice he took out of the inside of door frame. I do not want coupons for free washes I want the damage fixed.
Regards,
[redacted]
Attached is a copy of the digital video taken of the vehicle lunging forward. Our District Manager is still willing to meet with the complainant to review this information. The complainant can contact our office at 1-800-843-5477 if he would like to reschedule the appointment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Delta Sonic's offer is neither fair nor reasonable. Delta Sonic is not interested in being a responsible business owner, taking care of customers or in their reputation. Therefore my complaint may be closed out with the most negative rating possible. So other consumers can be protected from this deplorable company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We still have yet to hear from Delta Sonic and believe it was wrong of them not to let us know that we were rear ended. It was very unprofessional and unfair to us because we now have to wait to find out if we can get the information from the man who rear ended us. We hope that if they cannot help us with that, they should be the one's who help pay for the damage as they were giving poor directions and had all the cars follow too close behind. We shouldn't be treated carelessly at a car wash and should not have had to deal with this.
Regards,
[redacted]
We fully understand the customer's concerns and have carefully considered this complaint. The photos submitted with the customer's claim report do not show any paint transfer on the bumper. If there is in fact any additional damage, we would be more than happy to cover the repairs....
Our records indicate the claimant spoke with one of our representatives on 4/25/17 and stated she would return to the location so that we could take photos of the additionally claimed damage. To date, the customer has not returned. If it is more convenient for the claimant to email photos to us, they can be sent to [email protected]. Unfortunately, the DMV will not issue a replacement license plate to us. The replacement plate would have to be issued directly to the claimant. We are certainly willing to issue reimbursement for the replacement plate. Once the photos are received, we can proceed with claim processing. Thank you.
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic. If you feel we have not assessed your claim fairly, please contact our office to schedule an appointment with our Site Supervisor to inspect the vehicle. Be assured Delta Sonic will work hard to resolve all customer claims.