Huffman Koos Furniture

Customer is scheduled for delivery 3/31/Thank you!

I do apologize for any delays in your replacement partPlease note this was recently forward to me and I have been working on your issuesYour replacement part was ordered and a gift card is being sent to youI am not sure why you have been waiting for your replacement parts for so long but this is being handledI will keep you updated on the part ETA but the gift card should arrive within 1-weeksIf you do not receive your $gift card in a week time frame, please contact me [redacted] Customer Relations AdministratorHuffman Koos

I do apologize for any delays in receiving your merchandise, please be aware I have begun looking into this issueI will be more than happy to get you the correct items in addition to providing some compensation for any troubles you have encounteredPlease let me know if there is anything else I need to know and I will try my best to get you everything you need[redacted] Customer Relations AdministratorHuffman Koos

Hello, I apologize we could not fulfill this customer order and have lost a potential Huffman Koos customerHowever, the reason the customer has not received her credit back to your credit/debit card is due to a chargebackIt seems the customer filed a chargeback with her financial institution and it is still pendingUnless the chargeback is reversed then we cannot push out a credit to the customerThe customer should contact the financial institution in which the purchase was made under to have the funds released back to Huffman Koos so we can properly credit the customerThe customer should also request her financial institution for documentation on when the funds will be or have been released back to us for better resultsCurrently, we cannot refund this customer money that we do not haveThank you, Alreema V***Public Relations ManagerHuffman Koos

, we just received the refund check last night I am satisfied that this is finally resolved Thank you to you and the Revdex.com's assistance in resolving this Have a great weekend, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern,Customer was advised that Serta pillows are available immediately and Tempurpedic pillows are on order and will be available in two weeksAlso, a $gift certificate was issued on 10/18/If customer has not received it, she should advise Huffman Koos and a new gift certificate will be mailed out to her.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear ***,I do apologize about your recent issues with your purchase as well as the store escalated issue from your complaintI have looked into this sale myself and tried to offer you compensation after compensationYour order is ready for delivery with the correct parts and we just await you to confirm a delivery date to make this situation rightThere will not be any delivery charges and we are willing to take additional charges off your order by refunding you $Best Regards, [redacted] Customer Relations AdministratorHuffman Koos

Hello, I do apologize about the issues you have encountered with your merchandise after your purchaseI do see a part request was entered in addition to a pending $creditI have sent this to the refund manager to insure this gets done as soon as possible and notified the parts department you are awaiting for complete serviceBest Regards,Alreema V***Public Relations ManagerHuffman Koos

Sorry for delay in answerSale was not in this persons nameIt is [redacted] Handles for the buffet were orderedThey are do within a few days, I will check with our warehouse today as wellCustomer will have a service call to install as soon as handles are received

[redacted] was contacted today and we are refunding her [redacted] $ This Case should be closed ASAPThank You,Louis S [redacted] Director of SalesHuffman Koos FurnitureServing Our Guests For Over Years

Delivery of 12/29, Customer called the store on 1/to say the electrical components of the chair are not workingAs per Ted in the store our service company, SAW, was notifiedCustomer will be receiving a call to set up in home service to hopefully resolve all concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

I have sent this to our director of sales and customer service for an approval of the refundBut our records show that the mirror was deliveredWe only have an open ticket for one nightstand and the customer signed off on the delivery receipt

Hello, I sincerely apologize for the issues you have encountered with your purchase and the failed deliveriesI do see you were able to speak to another manager and the store requested your credit card informationIf you have not sent it to them, please do as we are processing the refund of your merchandise which is the chest.Best Regards, [redacted] V***Customer Relations AdministratorHuffman Koos

Refund should show in Account by tomorrow afternoon, if not Thursday morningAfter you receive the refund, please email me at [redacted] to confirm Thank you!

We called customer and apologized for the delay in receiving a responseWe advised we will send a craftsman to look at and correct the frame, or further advise how to rectify the situationCustomer is aware the tech will call to schedule within hours

Complaint: [redacted] I am rejecting this response because:I did not receive any check in the mail Regards, [redacted]

Customer never refused service The Product was defective and the wrong replacements were sent This process should never have taken months to correctOnly after contacting Revdex.com was the problem resolved Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Special Order living room setPresent ETA is 1/There was a delay with the special order fabricCustomer as per service remarks inquired early Dec about statusOn 12/was given the ok to receive a loaner set so that they would have furniture for the holidaysOn 12/a refund of $for inconvenience along with a $gift card was offered and accepted by the customerAs of 12/factory correspondence we are still at 1/ETAWe will keep our guest updated