Huffman Koos Furniture

Complaint: [redacted] I am rejecting this response because: I guess your salesmen lie because I received a call that the furniture would be in the last week of May Then I received another call the first week of June that due to "overwhelming sales of this couch" my delivery date was moved to the end of June I started calling the store the end of June/beginning of July to inquire but no one would answer or return my call; this includes YOU too Why don't you answer your phone or return messages? Your company has been playing a big game since you received my money and I never would have placed this order if I was told the wait time could be this long My receipt has ETA of to weeks We are into week now My attorney has advised me to give you this week to make good on your delivery or we will proceed with legal complaints The only reason in my opinion that I'm being responded to now is because I made this complaint with the Revdex.com You should either find more reputable vendors or get out of the furniture business [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The store took my credit card information on Friday and called me back to say that my request for a refund was deniedGuest services called me later that day to offer the refund and was surprised that the Farmingdale store had called to say it was rejectedShe took all the credit card information againOn Monday, June 6th corporate called to say they were processing the refund but required a copy of my original receiptNow I don't walk around with that in my pocketI told her she should have that as the merchantShe informed me that a new system was in place and she no longer had access to itThis is beyond ridiculousThis morning on June 7th, I e-mailed my receipt to herWhen I actually receive my credit, I'll consider the complaint closedUntil that time your response is rejectedAs usual the left hand at HK doesn't know what the right is doing! You have gotten my credit information not once but twice Regards, [redacted] ***

Store has left several messages to speak about your issuePlease call [redacted] Thank you!

Good Afternoon, I have forwarded your concern to the appropriate Department to review Thank you!

Sir,I am really confused as we have notes in our system that we communicated with you and informed you your chair was arriving as early as next week I am sincerely sorry for any miscommunication and I took this problem myself last week Again I want to apologize for your trouble and again a member of guest services will call you today her name is Heather and she will confirm this conversation.Best Regards, [redacted] S [redacted]

Dear [redacted] ,I am Sincerely sorry for all your trouble I am happy to confirm you received your delivery todayTed our director of guest services has spoken to you and has set up a craftsman to come and make certain your love seat is made correct for you We will always stand behind our brand I again was to apologize for all your trouble and thank you for be a Huffman Koos customerPlease contact me at anytime should you have any trouble at all.Best Regards,Louis S [redacted] Director of Sales [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough it is now the end of the week and I have yet to receive my refund stillPlease update as to when I will receiveI was told end of this week, and it has not happened Regards, [redacted]

Hello, I do apologize about your experience with Huffman Koos and I can guarantee you that I have looked into this matter for youWith that, I am able to report the following details in regards to your purchaseOn 3/13/2015- you made a deposit of $On 3/19/2015- you paid the remaining balance of $2,After your final payment the merchandise was then delivered to your homeIt seems after a week or two of the legs became loose on your bed and broke off in which we sent service to your homeService fixed your bed and added additional support by placing three more legs underneathMonths later you came back into the store and stated the three legs were now loose and you wanted to exchange itBecause of policy we set you up for service again and your item was fixedAround this time on 10/9/2015- you placed a chargeback for your $deposit and again on 11/20/for the final balance of $2,At this time, you owed Huffman Koos your total balance of $2,After we proved and verified your bed was fixed we were given the okay to recharge your accountHowever, we only charged you for $2,at that time and you still had a $balance on fileOn 8/2/you processed another chargeback of the amount we were able to charge for $2,With this Huffman Koos has no money from you and you are actually in debt with Huffman KoosTo date you have merchandise in your home and your financial institution has reversed your complete charge of $2,back to youThe collections/charge back department of Huffman Koos has been in contact with you and even offered you a reselect of your bed total which is $It has been documented that you have hung up on our workers after yelling at themNow, I can allow you a reselection of a bed for up to $although your original paid price was $This will be just the bed as you stated you do not feel comfortable with the bed- not the setHowever, before the new bed can be delivered to your home you must the balance in full of $2,or advise your bank to reverse the chargebackOtherwise, your account will go into collections soon as we have been trying our best to assist you with this matterYet, our furniture remains in your home for free and we have yet to take further action as we try our best to assist our customersPlease update me on your next steps so I am able to settle this matter as soon as possible.Thank you, Alreema V***Public Relations ManagerHuffman Koos (attachment is a screenshot of the customer transactions/chargebacks)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Furniture was delivered on 7/27. It is what we ordered and are satisfied. It's too bad we had to go the lengths we did in order to secure our furniture. - week delivery turned into 21+ weeks and contacting numerous agencies for help, but in the end, we just wanted our furniture. Had we not gotten help from these outside agencies, our furniture would still not be here. It was a very stressful experience and we're glad it's over

We refunded the customer their deposit and have canceled the sale. This was done on 11/6/

Complaint: ***
I am rejecting this response because:
Thank you but I have heard this at least FOUR times from your organization. The part has been ordered so many times I can start selling them to reimburse myself. If I do not have the tracking number by July 20th, issue a full refund. This is beyond frustrating
Regards,
*** ***

Hi, I am sorry to hear about your situation and troubles with receiving your refundTo confirm as stated on the phone with you a few minutes ago I am putting in the refund request for $I see a refund request was already submitted but at this time I am unsure as to why it has been held
upIf everything goes well you should receive your refund by the end of the week. Thank you, Alreema V***Public Relations ManagerHuffman Koos

just spoke to Customer *** *** and scheduled her for delivery on July 15th Customer is to contact me directly should she have any further issues at allI left the customer my extension should she have any further issuesThis matter has been resolved

Tell us why here...customer was allowed to reselect which they did with a special orderAs of right now he have an ETA of the pieces coming in AugustWhen they arrive we will call the customer to schedule delivery

Hi ***, I am unsure what number you are calling but my direct number is *** *** ***I am available from 10am- 4pm Monday to Friday by phoneAt other times I may be tied up in a meeting but if you want to email at ***, I also will respond thereI never had any issues with customer unable to reach me at my extension, my apologies. Best Regards,*** ***Customer Relations AdministratorHuffman Koos

Hi, I am sorry to hear that you still have no furniture but the merchandise being held up is due to a vendor delayThe merchandise unfortunately is still is the shipping status with the vendor thus the reason why you are experiencing a delayI can surely see about a free delivery including any additional compensation to you for this major delay. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Our service company *** will be contacting you within the next hours for a second attempt to get your stains out. Thank you!

Tech went out to customer's house on 1/and rang door bell and called customer and there was no answerHe took a pic of the house and left the service tag on the doorAnother tech then went back out on 2/to complete the job

Hello, I am sorry to hear of this situation and the failed delivery of your merchandiseI do see your items are ready for delivery and I would be more than willing to set you up for delivery- that is when you are available to accept starting after next week Tuesday 9/The availability may
change depending on how fast you reply as the trucks do fill up rather quicklyIn addition, I would send out a $GC that can be used to have anything within price added from our IN STOCK inventory to your order to compliment your new sofa and loveseatIf you wish to email directly- you may at: *** with the "COMPLAINT#: *** in the subject.Thank you, Alreema V***Public Relations ManagerHuffman Koos

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me on the condition that the sofa is properly repaired. I would like this complaint to remain open until the service call is completed to my satisfaction. I was contacted by Huffman Koos and they have a serviceman scheduled to come to my house Thursday, June 18th . I have requested that they arrive after 12:PM because no one is available any earlier. They informed me that they will call me one hour prior to arriving at my house
Regards,
*** ***