Huffman Koos Furniture

Customer received delivery on 1/16/This issue has been resolved

Hello, I do apologize you have not received your refund as of yetI am also sorry to hear that you have canceled your order with Huffman Koos but I will be more than willing to assist youI would need you to confirm your customer ID and sales number in addition to your purchasing card information which is the card number, expiration date and code on the backPlease send ALL this required information to [email protected] with the subject: :Complaint ID: [redacted] Revdex.com" so I can further assistBest Regards,Alreema V***Public Relations ManagerHuffman Koos

Good Morning [redacted] I want to first thank you very much for your purchase I want to apologize for your trouble and assure you your open issues will be resolved immediately I have personally forwarded your order to our Director of Guest Services [redacted] B*** He will be in touch with you within hours and I can assure you all of out outstanding issues will be resolved as soon as possible Should you have any issues going forward please contact me directly.Huffman Koos takes these issues very seriously and we will not stop until your issue is resolved Again I would like to apologize for your trouble Sincetely, [redacted] S [redacted] Director of Sales [redacted]

Hi ***,I sincerely apologize for the issues you have experienced and would like the opportunity to further assist youI do see the arms were ordered but it looks to never been deliveredThere has recently been a change in management as this is not the way we do businessIf you would like, please email me at [redacted] with your ID: ***I am currently looking into this matter and will get this resolved as soon as possible.Best Regards, [redacted] *Customer Relations AdministratorHuffman Koos

Dear [redacted] I would like to apologize for the problems that you have been having concerning the delivery of your furniture I will send you a Gift Certificate in the amount of $that is good at any of our locations for the inconvenience you have experienced

Complaint: [redacted] I have sent the pictures [redacted] Regards, [redacted]

The customer is already scheduled for deliveryWe do not give out [redacted] gift cards

Hello, I am sorry to hear you are experiencing some issues with your merchandiseHowever, it surprises me to see a complaint against Huffman Koos for failure to fix your merchandise after having it for yearsA male and a female called Huffman Koos and reached our Guest Service department in 08/The first call was between the named customer [redacted] and the agent informed you the warranty has ended on Huffman Koos side but you can try to contact [redacted] for further assistanceA female called the same day and stated [redacted] will not cover the issueNow nearly months later after two calls in 08/a complaint has been filed with Revdex.com, although Huffman Koos has done nothing wrong in this situationThe policy with Huffman Koos has not changed and is listed as #(attached) which states we only cover furniture up to year after delivery- if this is Huffman Koos or vendor causedWe cannot make an outside party such as [redacted] fix your merchandise, if they do not deem it defective on their endFurthermore, it is the responsibility of the customer to confirm or get detailed information on what extended warranties coverThis like getting a car warranty in which covers main issues but most likely will not cover maintenance issues likes brakes, oil changes, etcI am sorry you are having issues with your furniture but again this purchase is years old and outside of the Huffman Koos year warranty periodThank you, Alreema V***Public Relations ManagerHuffman Koos

Good Morning,This order is for the [redacted] I want to first apologize for the confusion as this is 100% unacceptable Your Sofa, Chaise is ready for delivery anytime you like next weekWhen you purchased this product you were given the correct ETA At some point your order was not dated for delivery causing all these problems Perhaps we can work out some sort of arrangement where we can keep you as a valued customer and delivery your goods as promised You will be contacted by EOD today by Sam D [redacted] an executive for the company who will assist you.Best Regards,Louis S [redacted] Director of Sales

The customer was told in advance that the bedroom set would not be in until 07/30/which as of right now is still scheduled to come in that dayI will ask the regional of sales if we can approve a refund or maybe the customer would like to reselect on something that is in stock

Hi, I am sorry to hear about this situation but I do see you have a new chair which is the correct item coming in early JanuaryOnce the chair arrives we can surely schedule delivery of both items together and redeliverHowever, since these items were ordered just for you, it is considered a special order which we cannot cancel nor refund per policyIf you would like I can offer you store credit of the chairs and you can come in and pick anything under your credit balancePlease see #and #on the attachment.Thank you, Alreema V***Public Relations ManagerHuffman Koos

I have contacted my credit card company and no credit has been issued. I have also tried to reach Huffman Koos and have not received a single return call or email [redacted]

Good Morning [redacted] I want to sincerely apologize for your trouble I have directed our guest services department to immediately fix or replace your night stand You will receive a call within hours with an update Should you not get a call back please contact me directly Again I am sorry and want to assure you we will get this situation resolved for you.Best Regards,Louis S [redacted] Director of SalesHuffman Koos Furniture [redacted]

Parts will shipped out on the 27th, once it ships I will send you an email with the tracking number Thank you!

Complaint: [redacted] I am rejecting this response because: Hello, it would seen that this issue was resolved but indeed it is notIn late December Huffman koos finally decided to exchange my sectional which has been broken since OctoberThey told me that the exchange would happen in JanuaryHere we are almost done with this month and I have called every week with no answer nor timeframeI finally managed to speak to someone and they informed me that they see it in the system but there is no timeframeThey advised me to keep waitingI cannot keep waiting! This sectional is already paid off in full and it has been broken from the start.I would like to put some pressure on themPlease, if you can, I rather get a full refund if it is not delivered by the end of this monthIt is a nuisance to have this massive sectional which we can't even use properly Thank you for all your helpI hope we could find a solution Regards, [redacted] ***

Hi,I am sorry to hear about your troubles with not being able to get in contact with anyoneHowever, I do not see anything from you in my email box which is: [redacted] I was able to find your order and I have sent this to our purchasing department so get a ETA or any update that I would be able to provide to youI truly hope you are feeling a little better after your recent surgery and hopefully I can assist you with getting a comfortable chairThank you, Alreema V***Public Relations ManagerHuffman Koos

The chest this guest is looking for is in stock and available for delivery right awayThere was a problem with our truck on 1/and an obvious miscommunication with our storeAs for the store closing, Huffman Koos is doing a massive liquidation in order to renovate and rebrandHuffman Koos plans on reopening after the renovations are completeOur stores are full and our warehouse as wellWe would not take a chest off the floor for our guest unless it was the last one availableI have informed the store to call our guest and book a delivery date for the chest asap

Complaint: [redacted] To [redacted] , Thanks for your response on 4/13/via email through the Revdex.comI got your proposals with compensation offers and your request to reschedule a deliery date I am hereby rejecting ALL kinds of offers and I am unwilling to reschedule any future delivery dates since I have no trust in your business and do not wish to continue any further dealingsI spoke with your corporate manager [redacted] on 4/5/to cancel my orderI also sent a certified mail to the store manager [redacted] to cancel my order on 4/7/I hope this will be enough to show my frustrations and I request you to give me a full refund as soon as possible [redacted] *** Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response... because: The manager I spoke to, Tyreesha, said that they would take my word that the mirror is not in my possession. I have no receipt of ever having the mirror. The delivery men dropped off boxes without unboxing them and I was told all the pieces were there. They confirmed that the mirror was there and when it was unboxed the day after delivery, it was nowhere to be found. Tyreesha said that she would take my word on this and that she would give me money towards the mirror in addition to the nightstand.This would have been resolved if someone returned my repeated phone calls and messages. I have now left messages for over a week without a return call. Regards, [redacted]

Hello, I am sorry to hear this customer will not be able to receive her merchandiseHowever, I have notified this customer she will be getting a refund of her deposit backThank you, Alreema V***Public Relations ManagerHuffman Koos