Huffman Koos Furniture

Hello, I do apologize we were unable to deliver your end table because it was discontinuedHowever, prior to your complaint posted on 08/03/a check dated 08/01/was sent to you via postal for $which was the amount you paid for the end tableIt was discovered during our check
request review a check was never sent you back in May, so one was sent out immediatelyA copy of the check is attached to this email for your review with some blocked out portions to insure privacy. Thank you, Alreema V***Public Relations ManagerHuffman Koos

Dear ***, I apologize for the delays but I just called the store manager and requested he set you up for delivery immediatelyThe ottoman has been in since 4/18/awaiting schedulingOn that call he should confirm information for your sofa and put in a service request for the sofa as wellPlease email me at: ***, if you do not hear from the store manager or someone at this store before end of day. Best Regards, *** ***Customer Relations AdministratorHuffman Koos

Sir,Clearly from your last complaint you stated you were waiting for your ottoman but did not believe it was even ordered. Your ottoman is scheduled to arrive on July 20th as the PO clearly shows. When your ottoman arrives we will gladly schedule delivery as promised. As I clearly stated in my earlier answer to your complaint we have a 3rd party delivery company called FGO logistics that is responsible for any damage caused to your propertyI have advised them now twice to contact you again just a few momentsago.As for you leaving any sort of voice mail that never happened nor have I ever spoken to you ever. We have an will always meet our obligations. You should also be very aware of the fact that our online reviews are the best in our industry.,

Complaint: ***
I am rejecting this response because:
A second chair was sent to me on 12/23/and it,too, was ripped I did not accept chair and they(Huffman coos) said they would respond today regarding delivery of a new,undamaged chair It is 1:on 12/27! I have not heard back yet
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Mr S*** is giving information He has never attempted to call me, no one has I have provided my home, cell and email addresses to everyone I have spoken with I have been lied to, mis-lead, given information, and now MrS*** continues to lie I would like the dates and times and names of everyone who has tried to contact me I ordered my phone records from the phone company and there have been no calls from any representative of hoffman coos; please don't insult me MrS*** and tell me they had the wrong numbers or email! To be VERY clear I DO NOT WANT THE FURNITURE I have contacted *** and am in the process of disputing the balance of $for the items and protection plan I do not want to have ANY dealings with your company, especially your customer service representative I am prepared to take this issue to your superiors and the board of directors to inform them of the the behaviors of their staff.I am DONE The only satisfaction I want is my refund This will be my last correspondence My next route will be contacting the higher administration and board members where I will present all of my experiences with them
Regards,
*** ***

Good Morning, All of your merchandise excluding the Wedge is ready for deliveryThe wedge is due in by the end of March, would you like a partial delivery? Please let me know Thank you!

I do apologize about the issues in regards to your orderIt seems the wife of *** ***- *** spoke to our sales associate and was informed on sofa being delivered on 3/as the other is back orderedIn regards to the third sofa as the customer stated he was informed of a 6-week ETAThe
purchase was on 02/28/and we are still within the 6-week ETA. *** V***Customer Relations AdministratorHuffman Koos

Dear Valued Customer I checked into your service and there are some inconsistencies to what you wrote in your complaint. You did not mention that you demanded the chair be fixed on the day you wan*** and the repair company said that they did not have the required time slot available to
complete the job for that dayIf you have the part all you need to do is call the outside service company *** * *** and they can schedule you. Service is by appointment only and they will give you the available days and times when you call in. We need your cooperation so the service company can complete the serviceSincerely, *** B*** Director of Guest Services Huffman Koos Furniture

Hello, I have submitted this customer information over to be refunded for his depositOnce I receive an update as I have informed the customer, I will update him via email.Best Regards,Alreema V***Customer Relations AdministratorHuffman Koos

Complaint: ***
I am rejecting this response because: My wife and I have attempted to speak to the Farmingdale "Store Manager" several times. At first contact she was receptive and promised she would contact us the very next day. When we received no phone call, we were given the run around stating she's not in the office and when my wife arrived at the location she was there. The store manager stated "We have your back" and that she was call us back. Please provide a time frame due to consistent failure of promises. The fact that we have a warrantee that according to your reps will not honor we are requesting our money back for "warrantee" that is clearly not as your rep, store manager or anyone has promised. That is clearly advertising and the email supports it
Regards,
*** ***

I have been trying
to get this fixed since August what is the justification from Huffman Koos for not being able to provide the part (hinges NOT handles) needed to fix the China buffet.What is concerning is that we are not in need of handles for the China buffet but we are in need of new hinges so it is concerning that Huffman Koos is messing up again (maybe intentionally) and ordering the wrong part creating even more delay.I was told multiple times in September, October and November that the part was in the warehouse and it's shipment label generated and that the part would be mailed to me but it never came despite our multiple calIs The other day, after multiple attempts to reach Huffman Koos and they said that they misplaced the part in the warehouse and they had to re-order another part They never made any effort to contact us to let us know about this and it was upon many unsuccessful calls that we were able to find this out the order is under *** ***

Hello, I see in our system on 1/1/you canceled your order and agreed to reselectIs that correct? Please send me an email *** so I can further assist you Thank you!

This customer received all of her merchandise in home on 03/02/at the second deliveryThe customer sister refused merchandise on the first delivery attemptWe waived *** *** re-delivery charge and had our delivery men come back for their second delivery which was successful on 03/02/
Since the customer has all merchandise in her possession, as stated in the policy a restocking fee of 20% will be applied for all returns/cancellations

Complaint: ***
I am rejecting this response because: I HAVE A RECORDED THREE WAY CONVERSATION WITH MY *** *** CREDIT CARD INVESTIGATOR WHERBY HUFFMAN KOOS SAID IT WOULD FIRST BE DELIVERED FEBRUARY THEN IT WAS FEBRUARY NOW YOU ARE TELLING ME END OF MARCH THIS IS ALL A FABRICATION THEY ARE LIQUIDATING AND ARE PUSHING THIS OFF AS LONG AS THEY CAN I HAVE FORWARDED ALL CONVERSATIONS INCLUDING YOUR RESPONSES TO THE ATTORNEY GENERAL AND *** COUNTY CONSUMERS FRAUD APPARENTLY THEY HAVE SHOWED YOU NOW SUCH PROOF OF THIS DELIVERY THIS HAS BEEN GOING ON SINCE NOVEMBER LOOK INTO IT FURTHER!! THIS CONVERSATION WILL ALSO BE ATTACHED TO MY CASE WITH THE ATTORNEY GENERALTHANK YOU FOR YOUR UNDERSTANDING.
Regards,
*** ***

I do apologize for any delays in receiving your merchandise, please be aware I have looked into this issue and found the following informationThe manager of your purchasing location recently sdelivery for the week of April 13thPlease let me know if any issues are not fixed in a timely
manner and I will try my best to get you everything you need*** V*** Customer Relations Administrator Huffman Koos

Complaint: ***
I am rejecting this response because: Nothing has been resolved and delivery hasn't been scheduled
Regards,
*** ***

Hello, Delivery of replacement furniture is going out today and I have forwarded your message to the Warehouse manager to look into and get in contact with you. Thank you!

Good Morning,On 6/17/Customer *** ID#*** was delivered a brand new Toronto Motion Leather Sofa. As always Huffman Koos will stand behind our brand and do everything we need to do to make a guest happy.Best Regards,Louis S*Director of Sales

I have attached a copy of the exchange that was put in the system 05/08/Once it is in, we will call to schedule delivery

Hi *** & ***, I sincerely apologize for the issues you had experience with your purchaseRecently there has been a change in management in which all escalations are now handled by meI do see you have made a deposit of $to order your merchandiseI put in a request today to process
a $refund since the merchandise is not in your home, please confirmBest Regards, *** * Customer Relations Administrator Huffman Koos