Huffman Koos Furniture

Complaint: [redacted] I am rejecting this response because: Hi-I would like to reopen a complaint ( [redacted] ) On 5/27, the company, Huffman Koos, said they were rectifying the situation, however, nothing has been resolved Please let me know what I have to do to reopen this complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I am responding to MsV [redacted] and not exactly rejecting her response but I didn't exactly know what to do I couldn't accept her response because it is still an open issue There is significantly more than a "slight odor" We have been unable to inhabit the living room since receiving the couch I do not have the ID # with me at work and will supply you with it as soon as I get home It is under my husband's name, [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have been saying that they will credit my account the $since right before Memorial Day weekend and it still is not creditedI will accept their response once I can see the credit has been posted I am also still waiting to hear from the parts department when they will be repairing the couch Regards, [redacted]

Hi, I am sorry to hear about this situation but I did reach out to you twice today as I wanted pictures of your set including the ottomanUnfortunately, I could not receive these pictures via email for some reason so now I request for you to reply to this response and attach the picturesI just want to make sure I have all the correct information at hand before I see what can be done with your orderIf you wish to send the pictures again via email it is: [redacted] Thank you,Alreema V***Public Relations ManagerHuffman Koos

Complaint: [redacted] I am rejecting this response because: I see Huffman Koos sent a response that I was being serviced on 1/10/18, while that is somewhat true they sent someone to fix my couch as a time occasion just to keep me quiet and probably only because I complained to you It doesn't change the fact that I still don't have the warranty that I paid for over years ago Regards, [redacted]

Hello, Again, I do apologize for the recent issues you have encounteredI do see you spoke with management at the Rockaway location and agreed to wait for the bunk bed railsOnce, the rails come into our warehouse you will be notified immediately and a complete delivery will be doneThank you, Alreema V***Public Relations ManagerHuffman Koos

Complaint: [redacted] I am rejecting this response because: [redacted] never followed up with me for status of the 2nd sofaShe said she would tell me when we are getting it but never calledI've called several times to locate her and no one could help me as usualI want this sofa ASAP and some type of compensation for this horrible customer service or if they can't get the sofa I want the one delivered on 3/returned, the special order sofa cancelled and a full refund issuedI want a competent manager to call me ASAP with my stays and I want to have a direct number where I can reach her or himVery unacceptable response from this company Regards, [redacted] ***

The pillows were re-ordered and have an ETA of 07/A copy has already been given to show that the pillows were ordered

Dear *** [redacted] First I would like to sincerely apologize for your trouble and let you know we will immediately exchange your damaged piece I am putting notes in your order right now to expedite the exchange and do whatever is needed to satisfy you Should you have any issues at all going forward please contact me directly.Sincerely,Louis S [redacted] Director of SalesHuffman Koos Furniture [redacted] ***

Dear Valued Customer I want to apologize for the bad experience you received I looked into the issues that you are having and we have ordered the correct piece to exchange This is a special order piece and will be in towards the end of March We will contact you when the piece arrives to set up the exchange dateSincerely, [redacted] Director of Guest Services Huffman Koos Furniture

The delivery date for the new night stand is scheduled for 3/3/It will be inspected prior to delivery to ensure it has no damagesWe await the completion of the exchange

Hello, Please note the customer financial institution has lifted the hold on the funds and we were able to credit the customer backThese funds should be available in 5-business days from today 8/19/Thank you, Alreema V***Public Relations Manager

Hi, I understand your frustration as I too would be slightly upset in regards to any potential delaysHowever, your order was accepted by the vendor on 10/which is out of the control of Huffman KoosThe vendor [redacted] takes on average - weeks to bring the product into our warehouseThe latest information updated on your sale was to see if the merchandise can be dropped- ship to your home once it is readyIf not, it will be setup for delivery by your store of purchase and they will call you to setup a delivery dateThank you, Alreema V***Public Relations ManagerHuffman Koos

Hi,I am sorry to hear that you had a little trouble with receiving your full refundHowever, I records indicate that a full refund was returned on 11/4/for $1,If you do not see this amount already- I highly advise for you to reach out to your card holder and obtain a letter in which states whether the funds are available or notThank you, Alreema V***Public Relations ManagerHuffman Koos

Complaint: [redacted] I am rejecting this response because: Every piece of the furniture they delivered (with the exception of the one that came from the showroom floor) has serious defects and damages The only solutions that the vendor offers is replacement or repair We ordered new furniture, not reconditioned furniture We were promised TOP QUALITY furniture and were delivered flawed merchandise We are still missing two pieces.No attempt to deliver the missing pieces has been made Customer service has ignored us until we initiate contact and unless we threaten or yell, we get no response The only thing they say is that they have a no return policy They have lied to us on several occasions and have broken promises Whenever we follow up with them, they insist that we rejected their offers For example: On one phone call, customer service said they would send an inspector to look at the furniture On our follow up call, we were told that we rejected that option and that was not true! Also, the day of delivery customer service was called by the delivery man for us, and we were told that since the furniture was in our home, we could not refuse delivery Two days later that same person told r (my sister "of course you could have refused delivery".These are unscrupulous people who use devious business practices They feel that their oral contracts need not be enforced and only written contracts are binding We still await first class, flawless furniture, two missing pieces and the replacement of the showroom piece we received We really would prefer our money back and the removal of all of their products Regards, Linda Miller

Complaint: [redacted] I am rejecting this response because: I was told by the service repair company and the service man that Huffman Koos customer service would respond to my request for either (1) replacement of the damaged furniture because the offered repair was not acceptable and was inadequate (the offered repair was to rub some wax on the scratches), (2) a partial refund of the purchase price to compensate for the decreased value of the furniture because of the scratches and then accept the mediocre repair, or (3) a full refund of the purchase price if they would take the desk back because it arrived in unsatisfactory and damaged condition and they would not repair it to my satisfaction I left multiple voicemails to the manager (Janet and Ulrick) on this and I have an email from their service/warranty company just now after I followed up again this morning that says: "I was advised Ulrick is no longer with the company and Janet has been sent emails in regards to contacting you and I cannot explain why she has not as I am not in the same location as her so I cant pass over the phone or anything all I can do is pass the message." Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I do apologize for any delays in your replacement partsPlease note I was recently made aware of this issue and have begun to look into why you never received your partsI am willing to get you any parts you may need and look into additional compensation, if neededI just ask you to allow me to make this right and get you the products you need as well as paid for [redacted] V***Customer Relations AdministratorHuffman Koos

Good Morning, Can you please specify as to what piece of the bed you need? Please email me direct [redacted] and I will get your parts orderedThe factory that this set comes from is overseas, so it should take about 60-days for the parts to arriveOnce I get a confirmation of exactly what piece you need for the bed I will put the order inDo you need a Frame or a Slat? Thank you!

Dear [redacted] As we both know after you caused a scene in our Rockaway store your issue was completely resolved with Sam D [redacted] and Ted B***You were given a $refund as compensation per your requestThis complaint has no merit as you have been satisfiedShould you need to contact us please dial [redacted] Best Regards,Louis S [redacted] Director of Sales