Hy Cite Enterprises

In review of the complaint received by *** ***, we have a sales order that was signed by his fiancée, Ms*** *** on October 8, via the Independent Distributor, Century Living InternationalThe cookware set that was purchased by Ms***, CookWorld, is not merchandise that is
shipped or warranted by Hy Cite Enterprises, LLCThe only cookware that we would ship and warrant would be the 8” gourmet skilletAny and all issues concerning the CookWorld merchandise would need to be brought up directly with the Independent Distributor or CookWorld’s Cus***er Service Department as the only dealings we have with this merchandise is the extending of financing for the cookwareWe can forward this complaint to the Independent Distributor’s office so that they can contact Mr*** and Ms***, however, the account is no longer eligible for cancellation as the cancellation timeframe has expiredOn the sales order that was signed by Ms***, the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed and since that timeframe has passed, the account is no longer eligible for cancellationIf Ms*** and Mr*** would like the phone numbers to CookWorld’s Cus***er Service Department or the phone number to the Independent Distributor’s office, we will be more than happy to provide themShould you have any additional questions or concerns, please do not hesitate to contact us
Arthur Diaz
Assistant Manager
Cus***er Care Department

On the credit application that Ms*** signed, the very top of it states that Hy Cite invites you to open a line of creditBy Ms*** signing the credit application, she was authorizing us to run her credit to see if we would extend financing to herWe have been sending Ms*** statements with balance, payment and finance charge information monthly starting with the first statement back in July These statements come from us, Hy Cite Enterprises and there were any questions regarding billing, Ms*** should have contacted us directly as stated on her monthly statements

Upon looking at this responseThis company has a few other companies that work along side this company claiming the same thingsSo many others have been scammed from these peopleThey claim to all have lifetime warranties but never validate any of itAfter speaking to one of these companiesI was threated to be sued for the outstanding balance and jailedWhich is 100% illegal and will be taking action for that. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In review of the complaint received by *** ***, we have included a copy of the sales order and credit application that were signed on January 21, by Ms***Also, on January 22, our Verifications Department spoke with Ms*** and verified the order as being correct We
have notes on the account that on February 18, Ms*** called and said that she had lost her job and would not be able to make payments on the accountWe explained to Ms*** of the cancellation policy and that the order was no longer eligible for cancellationBased on the notes from the call on February 18, Ms*** was aware that she was financing the merchandise so her claim of saying that the filter was a gift has no merit and we kindly request that this complaint be removedShould you have any additional questions or concerns, please do not hesitate to contact us
*** ***
*** ***
Customer Care Department

Thank you for bring this complaint to our attentionWe will need to follow up with the Independent Distributor to see why the water filter has not been shippedOnce we hear from them, we will properly respond
*** ***
*** ***
Customer Care Department

In review of the complaint received by *** ***, we have a Sales Order and Credit Application that are signed by *** ***, Ms***’s fiancée, on February 4, We have attached those documents for your reviewOn the Sales Order right above the signature line, you will see that it
states that the order may be cancelled prior to midnight of the third business day after the order was signedOn the Credit Application just above the signature line, line D it states that interest charges, APR and finance terms are disclosed on the reverse side of the agreementThe reverse side of the Credit Application out line these termsBy Mr*** signing the Sales Order and Credit Application, he was agreeing to these terms and conditionsSince the timeframe to cancel has passed, the account is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us
*** ***
*** ***
Customer Care Department

Ms***’s order was signed on August 24, Midnight of the third business day to cancel the order would have been August 27, Since Ms*** called on August 28, at 5:14pm, she was already past the timeframe to cancelSince Ms*** did not cancel within the allotted timeframe, the account is no longer eligible for cancellation

In review of the complaint received by *** ***, we have spoken to the Independent Distributor about the missing shower filter cartridges and we will be requesting that they be sent directly to Mr***Should you have any additional questions or concerns, please do not hesitate to contact
us
*** ***
*** ***
Customer Care Department

In review of the complaint received by Ms*** ***, we have a sales order and a credit application signed by Ms*** and Mr*** *** on June 25, On the sales order our notice of cancellation reads, “You, the buyer, may cancel this transaction at any time prior to midnight of the
third business day after the date of this transaction.” Since the allotted timeframe has passed the account is no longer eligible for cancellationAlso, on the credit application the names of references are requested, these references are called should the account become past due and we are unable to reach Ms*** or Mr*** for paymentsCurrently the account is payments past due with the last payment being received on February 25, and if no payment is made by May 29, 2015, the account is scheduled to written off to bad debt and reported to the major credit bureaus as a Collections accountPer Ms***’s request, we have removed all contact information, phone numbers and e-mail address and we will no longer contact Ms*** about the account so it will be their responsibility to make payments on time to the accountShould you have any additional questions or concerns, please do not hesitate to contact us
*** ***
Assistant Manager
Customer Care Department

I make a purchase
from royal prestige on 9/16/the company finance the product to HY CITE
Finance locate in Madison WI, I did not receive the water filter, but the financed
company bill me and charge me the complete saleWhen I call them and advise
them that I don’t have the product the
inform me that they use a 3rd
party company to provide the unit, I has them why the charge me a finance
charges for item that I don’t have posesThey inform me they could not make
any adjustment to the finance charges, I don’t thinks this is fare because they charge me for
something that I don’t have, they were also unable to provide me whit estimate
of the delivery for the water filter, the total of sale was $2,please
help me to resolve this issueThank you

We forwarded Mr***’s complaint to the Independent Distributor’s office for them to follow up with Mr*** about this issue regarding the cookware and the salesperonWe will touch base with the Distributor’s office to ensure that they contact Mr***On that sales order is our cancellation policy that reads, “You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.” Since the allotted timeframe has passed the account is no longer eligible for cancellation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to know the details on this Independent Distributer. What is their address, email and best contact number?
Regards,
[redacted]

In review of the complaint received by [redacted], we have an order that was signed by Ms. [redacted] and [redacted] on August 29, 2016. The order was submitted to us by the Independent Distributor on September 23, 2016 and merchandise was shipped via UPS on September 29, 2016. The 50...

warranty that comes with the cookware covers any and all manufacture defects as well as any problems that may arise under normal use. If the steam valve melted due to the stove burner being placed on high, this would not be considered a manufacture defect or normal use and would not be covered under the 50 year warranty. As a show of good faith, we will replace what Ms. [redacted] damaged while having the burner on high. We will also replace the pan with the defective handle. All Ms. [redacted] will need to do is contact our Customer Service Department at ###-###-#### and any representative will be able to assist her. The way the warranty works, Ms. [redacted] will need to send in the items that need to be replaced and once they are received, replacement items will be shipped back to her. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In any contract there is a way to cease the contract, whether there is a fee that has to be paid in order to do so or etc. The product was never open the customer wants to send the product back to your company and not have a bill considering she never made a payment. Your policy is "customer satisfaction guaranteed". The customer has not recieved that. 
Regards,
[redacted]

Unfortunately, I have no choice than to stay with this filter, but for future reference your sales representative shouldn't give false information in order to make a sale. In the long run you will loose future business because of it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nautilus has informed me that they would in no way charge me cancellation fees or late fees. A finance company representative has contacted me and informed me that I owe both of these type of charges, however, they would not give me a detailed explanation short of "late payment fees" and a "cancellation fee".  I returned merchandise in the manner required. I contacted the finance company about the return. I was told explicitly that the account would be closed, and that I would not be required to make any payments. This seems like a way for Finance companies to come up with a reason to charge and add additional fees to make money. 100% unacceptable. 
Regards,
[redacted]

In review of the complaint received by [redacted], We see that Ms. [redacted] signed her sales order on October 17, 2014 and per the notice of cancellation that is on the sales order, the timeframe to accept the cancellation was three business days after the date the order was signed. Since that...

timeframe has passed, the account is no longer eligible for a cancellation. If Ms. [redacted] is experiencing issues with the water filter, we will be more than glad to inspect the unit under the 15 year warranty. All Ms. [redacted] will need to do is send us the unit and we will be more than glad to inspect it. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

This account was just reported as a Collections Account on July 31, 2017 to the three major credit buraus and can take time to reflect on the credit report. Since the account is now in a default status, Hy Cite Enterprises will no longer be contacting Mr. [redacted] nor Ms. [redacted].

In review of the complaint received by [redacted], we have tried ON several occasions to speak to Mr. [redacted] but his voicemail box is full and we have not been able to leave him a message. We will be more than happy to resolve this matter, we just need for Mr. [redacted] to call us. He may call our...

Customer Care Department at ###-###-#### and refer to reference number 134847 and any representative will be able to assist him. Should you have any additional questions or concerns, please do not hesitate to let us know.   [redacted] Assistant Manager Customer Care Department