Hy Cite Enterprises

In review of the complaint received by [redacted], we have a sales order and credit application signed and dated by [redacted] Burke on April 11, 2015. On the sales order, our notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the...

order was signed. Since the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation. We can however, as a onetime courtesy at no cost to Mrs. [redacted], send UPS to have the merchandise picked up and sent back to us for warranty inspection. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager             Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find it very convenient that this company shows no record of our request for payoff. All I was asking for as a LOYAL customer who has NEVER ONCE missed a payment nor been late on a payment was for the courtesy of that $35.40 finance charge to be wiped off of the account and for the account to be closed.  I was asking that perhaps you would be able to remove the finance charge since I sent you a PAYOFF of over $1,700, and have paid your company well over $2,000 since opening this account in June of 2015.  I just want this account closed permanently.
Melanie [redacted]

In review of the complaint received by Necole [redacted], we have a signed sales order dated January 21, 2017. On the sales order is the Notice of Cancellation that states that the customer may cancel the order prior to midnight of the third business day from signing the order, see below: Since...

Ms. [redacted] is no longer within the allotted timeframe to cancel, the cancellation can no longer be accepted and Ms. [redacted] will remain responsible for the account and any and all accrued balance. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur DiazAssistant ManagerCustomer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The cookware had CAUSED A FIRE in my home. I don't need warranty on the pots, I just need to send them back and stop being charged for them. I do not have the individual distributed number. I was only given the number to hycite finance. I will not be happy with anything besides returning the dangerous cookware. Like I said, I do not need any money back - even though I had already paid the deposit and the first month- since they were contacting my family and I, saying they were going to get lawyers involved. This is poor business practice, and I cannot believe the company is not being held liable for causing a fire in my house.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A one time exception will be made for Mr. [redacted], we will be contacting Trans Union and request for the inquiry to be removed off of his credit report. It will be up to Trans Union to update Mr. [redacted]’s credit report of the change.

Attached is a copy of Ms. [redacted]’s sales order and credit application. We have also included a copy of the reverse side of the credit application which shows the APR that we charge per state. As you can see, for the state of New York, we charge 24% APR. Also as previously mentioned and as the sales order shows, the cancellation of the order would have had to have been done prior to midnight of the third business day after signing the sales order. Since the cancellation was not requested during the allotted timeframe, the cancellation of the order is no longer eligible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Apparently they can't read or tell the truth because it isn't showing upon and collections company on my credit report nor get any facts straight about how much we owe let alone the harassment on me and my girlfriend [redacted] at our jobs and family's I do have proof that it is not in collections and it been almost a week now
Regards,
[redacted]

In review of the complaint received by [redacted], we are attaching copies of their last three statements and their payment history. In review of the account, the 12 payments that were made at the beginning of the account from December 30, 2011 to June 26, 2013 were made online via our Web...

Portal by the customer and not via automatic payments. One of those payments, the one on April 27, 2012 was declined due to Non Sufficient Funds. Since there were not sufficient funds in Ms. [redacted]’s bank account, the bank rejected the payment. The automatic payments did not start until the June 26, 2013 payment. Further review of the account, the payment on May 26, 2014 was also declined by Ms. [redacted]’s bank due to Non Sufficient Funds. Since the May 26, 2014 payment was declined, the account carried a past due payment month after month until the account was paid in full on July 14, 2015, generating a late payment fee of $10 per month. Monthly statements were sent indicating that a past due payment was owed on the account. Our records show that no error on our part was made and that all fees were properly charged to the account, therefore, no fees will be reversed an no deletion of late payments can be done. Should you have any additional questions or concerns, please do not hesitate to contact us.
[redacted]
[redacted]

In review of the complaint received by David [redacted], we have a sales order that was singed on October 25, 2016 for a Royal Café and some mixing bowls. Upon receiving the Royal Café, our warehouse staff that deals with warranty returns inspected the unit and found no defects as outlined in Mr....

[redacted]’s complaint. What was discovered was discoloration on the outside of the pot as though it had been overheated. This is not covered under warranty and was explained to Mr. [redacted] and the unit was sent back as is since no manufacture defects were found. Currently Mr. [redacted]’s account is 2 payments past due with a 3rd payment closing on February 8, 2017. As long as Mr. [redacted]’s account remains past due, we will not be able to extend any warranty service on the merchandise. Should you have any additional questions or concerns, please do not hesitate to contact us. Arthur [redacted]Assistant ManagerCustomer Care Department

Due to the fact that the cookware has been discontinued, we cannot send replacements we no longer carry. We are honoring the warranty on the cookware by replacing the old set of cookware with a comparable set of cookware, please see following:     Under the warranty, the customer is responsible to have the merchandise shipped to us at their cost for replacement. For the safety of both our warehouse employees and our customers, the only deliveries of merchandise received at the warehouse are via authorized couriers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand that Hy Cite Inc have signed copies of alleged order but the sales person explain to me that because I ready have A GOOD Credit history with them they would NOT RUN MY CREDIT.In any case They should give good training to the sales person. Please have this inquiry remove from my credit immediately.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 I would like to say this matter is very upsetting and poor customer service and no one should deal with this company. I specifically asked your sales representative to not come to my home with out me([redacted]) calling him because I stated we were not interested. He deliberatly came to my home several times unannounced with out me being there to assist my parents to this matter. FYI, my parents first language is not english and he was aware of that. After I was told he came he scaring my parents I called him and no calls were ever picked up nor after the package was received as well. Your company is a scam and targets elderly and foreigners. If you had a heart, you would not being doing this especially during the time of ones hardship. Once again we don't have the product, you do, so you can not charge us for something we do not want nor have. Enjoy your day!
Regards, 
[redacted]

I do not want to purchase a new set of pots. I am currently displaced and do not have a place to eve put pots. I hate the idea of having to pay for an item I do not have. I want to get rid of this balance. I understand you can't just wipe it away. Can you apply some sort of reduction please so I can get this paid off I would love to be done with it. It's not fair that I would have to pay for something I do not have due to a natural disaster.

In review of the complaint received by Ms. [redacted], we have spoken to the Independent Distributor and they will be sending 2 trip vouchers out to Ms. [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
[redacted]...

[redacted]

In review of the complaint received by [redacted], we have a sale order that was signed by Ms. [redacted] on March 11, 2015. On that sales order is our cancellation policy that reads, “You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date...

of this transaction.” Since the allotted timeframe has passed the account is no longer eligible for cancellation. We have notes on the account that we spoke with Ms. [redacted] on May 5, 2015 and explained to her what our cancellation policy was and that the order was no longer eligible for cancellation. Since the account is no longer eligible for cancellation, Ms. [redacted] will remain responsible for the account and any all balance associated with it. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Assistant Manager
Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] [redacted]                                   ...⇄ February 5, 2016                                         ...⇄ [redacted]                                         ...⇄ [redacted]Complaint ID #[redacted]Revdex.com of Wisconsin                                   �...⇄ 10019 W. Greenfield Avenue                                     ...⇄ Milwaukee, WI, 53214         Revdex.com (To Whom It May Concern):                                              ...⇄ response to the message from the business (Customer Care Department), the cancellation policy does not state that if the allotted timeframe has passed, the account or order is no longer eligible for cancellation and customers will remain responsible for the account, as Assistant Manager, Mr. [redacted] stated.  Also, Customer Service Department was contacted due to the cookware’s poor performance (burns the food) and to request/arrange the return of all the cookware for a full refund. This request was denied by Customer Service, although no part does the policy or the warranty states that cookware’s with poor performance cannot be returned for a full refund.Therefore and due to cookware’s poor performance, return and full refund is to be granted!Sincerely,[redacted] Cell.[redacted]
Regards,
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Ms. [redacted] had purchased a 7pc 9ply cookware set back in April of 2012. Under the recall, we received the 7pc 9ply cookware to be exchanged back in March 2017 and we shipped a 7pc 5ply set along with a 5ply 6qt Dutch Oven as compensation for the difference between the 9ply and 5ply cookware. We sent UPS to pick up the 6qt Dutch Oven as Ms. [redacted] had originally requested for compensation a 10” Paella Pan instead. We are in the process of exchanging the 6qt Dutch Oven for the 10” Paella Pan. Once the pan is shipped, Ms. [redacted] would have received her 7pc cookware replacement as well as her compensation for the difference in 9ply and 5ply cookware.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint ID #[redacted] February 19, 2016
Dear Revdex.com,
My final position remains as follows:
"Sales Company must process the full refund of the deposit to Customer
in order to receive from Customer the return of products previously delivered."
At this point, previous responses from the Sales Company seem to go around in
circles and fail to address/respond to several points already requested, as for
example:
Cancellation agreement
does not contain a "no return/no refund" policy, particularly for products
with poor performance (cookware that burns the food).Cancellation agreement
does not contain an "only exchange" policy, particularly for such products
(cookware that burns the food).The Three business day
cancellation term of contract does not apply in the event that the product
does not perform as required, to include but not limited to, products poor
quality, manufacture defects, damages and/or other related factorsSales Company has falsely
posted that the Cancellation policy specifically states that the order is
only eligible for cancellation in the three business days after the order
is signed. NOTE: No part does the cancellation agreement
"specifically" states "only" regarding the three business day policy!
Therefore and based on the points stated above, to include the Sales
Company statement and their failure to address the requested points, my
final position remains as previously stated, namely:
"Sales Company must process the full refund of the deposit to Customer in
order to receive from Customer the return of products previously delivered."
Yours truly,
[redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the time of the recall, Royal Prestige advised that the cookware was not safe to use, and urged the product to be returned. I have not heard from or received any attempt to achieve a resolution from Royal Prestige. They have replaced the cookware, and advised that there was no further action needed, or compensation for lesser quality cookware. I of course, did not agree with this decision and am seeking compensation for the difference in their recalled product. If they are unable to replace the cookware with an equivalent product, I believe I am entitled to the compensation which is the difference between the new cookware and the original set. Should they be unable to effectively replace the cookware with something of equal quality due to manufacturing faults, I am seeking a full refund and I will return the current set I have.
Regards,
[redacted]