Hy Cite Enterprises

In review of the complaint received by Mr. and Mrs. Wake, our Customer Service Department has been in contact with Mr. and Mrs. [redacted] to resolve this issue. Should you have any additional questions or concerns, please do not hesitate to contact us.   Arthur [redacted] Assistant Manager Customer Care...

Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI was very clear on the fact of not accepting the filter back. The filter is faulty not the cartridges. I never complaint about the cartridge just had to mention them. Your company is very bad and inresponsible, you do not want to honor the 15 year warranty as you mentioned it on your response. You sent me the filter back and you are getting it right back. I am not receiving it. The ball is in your park. My attorney should be contacting you next week. I will include mental distress on my law suit to your company. You guys have really aggrevate me and upset me. I do not trust that filter. I am not going to risk my child's health. I am not going put her well being in jeopardy, because of your negligent act of not honoring the warranty you offered. Please stop harrasing me with your nonsense emails that make no sense and do not address the real issue..  
Regards,
[redacted]

In review of the complaint received by [redacted], we have a sales order and a credit application that was signed on August 11, 2014 by Mr. [redacted] and Ms. [redacted]. By Mr. and Ms. [redacted] signing the sales order and credit application, they were agreeing to the terms and conditions...

of the sale and any re-payment of the financing that would be extended to them. We have spoken to the Independent Distributor and they state that they have never threatened to take or sell Mr. [redacted]’s personal information. They have stated that they have mentioned to Mr. [redacted] that by not making his payments on time that it will affect his overall credit report. We have notes on the account that we have spoken to Mr. [redacted] on several occasions about his payments being past due. Currently Mr. [redacted] has a past due payment with a current payment that was due on April 25, 2015. Mr. [redacted]’s statement will close on May 3rd at which time he will be 2 payments past due. We have included a payment history of Mr. [redacted]’s account. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Customer Care Department

In review of the complaint received by Mr. [redacted], we did receive an order from the Independent Distributor dated January 11, 2017 for a cartridge for an air purifier and this cartridge was shipped to Mr. [redacted]. It appears that the Independent Distributor in error noted the incorrect...

cartridge that was shipped. To resolve this mistake, we have removed all accrued finance charges and late fees and have asked for the correct cartridge to be shipped to Mr. [redacted]. Payment for the correct cartridge will not be due until May 18, 2017. We have also requested for the derogatory payments to me removed from Mr. [redacted]’s credit report, that can take 60-90 days for the change to reflect in his credit report as we do not build the credit reports we simply send the information and it is up to the 3 major credit bureaus to make that change. Hy Cite sincerely apologies for any and all inconvenience that this situation may have caused Me [redacted]. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted] & [redacted], the notes on their account have been reviewed and back on March 5, 2013 we informed the customer that they would need to send all the 9ply cookware back to be worked under the recall, they refused to send the cookware because they...

would be left with nothing to cook. As a courtesy, a set of cookware was sent so that the [redacted]s would have something to cook with and they could send in their 10pc set to be exchanged under the recall. By no means was the replacement set going to be covered under the recall. Also in review of the notes on the account, on August 1, 2016, the [redacted]s spoke with a manager and came to an agreement that an eight inch skillet with cover and a 7pc bake ware set would be sent in lieu of the second 10pc set and Credit Voucher that was being asked of. That merchandise was shipped via UPS on August 2, 2016 and per UPS delivered on August 5, 2016. Since the agreed merchandise was shipped, this issue has be closed as resolved. Should you have any additional questions or concerns, please do not hesitate to let us know.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], we have a sales order that was signed on December 23, 2015. On the sales order is our notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day after the order is signed. Since that...

timeframe has passed the account is no longer eligible for cancellation. By Ms. [redacted] signing the sales order, she agreed to these terms and conditions. Since the cancellation is not being accepted, Ms. [redacted] will remain responsible for the account and any and all balances associated to the account. Should you have any additional questions or concerns, please do not hesitate to contact us.   Arthur [redacted] Customer Care Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I am notified and provided via email or phone with the prepaid postage. The box's will be very heavy so I need the prepaid label so I can drop the merchandise off at UPS location. This is not something that can be simply left outside waiting for a random UPS truck to show up in a few days. Please have whoever is allowed to contact me call me at ###-###-#### or email me asap.
Regards,
[redacted]

Hy Cite enterprise is the parent company responsible for cookworld products and royal prestige cookware and every other cookware brand associated with the company. Three days to cancel an order that took almost a month to fully recieve is not enough time and I'm not happy with the service received in that time period. And by claiming to be, only the financial side of the company puts Hy Cite in the position to cancel my account and notify whatever other company involved to recieve unwanted cookware.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 Please retrain your staff to appropriately respond to repeated requests to have a number removed, when it is a KNOWN wrong number. Being rude, telling people to bad there is nothing they can do about it and hanging up is never the proper or professional conduct that should be allowed. Thank You and I hope to never have to deal with your company again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That's great. Also as previously stated, I will not accept the shipment. If you ship it to me again I will continue to refuse the shipment. By the third time you ship the box  to me, I will file a claim for harassment. Do whatever you wish with the account. I will not be making any payment and I will not be accepting the product. Again, my problem is not the product, my problem is the people behind the product. Again, you need to revise your contract, it states you have three days to cancel without any penalties or obligations, there is nothing on the contract that states anything about returning or that the sale is final if you don't cancel within three days of placing the order, not even after receiving the order. The customer doesn't even have a right to decide if after receiving and trying the item, if they want to keep it. AS PREVIOUSLY STATED, I DO NOT WANT YOUR PRODUCT AND WILL NOT ACCEPT IT IF YOU GUYS DECIDE TO CONTINUE TO SHIP IT TO ME. I WILL NOT BE MAKING ANY PAYMENTS, PLEASE TAKE ME TO COURT OR TO COLLECTIONS OR WHATEVER YOU GUYS WANT, BUT I WILL NOT UNDER ANY CIRCUMSTANCES GIVE YOU WHITE COLLAR THIEVES MY HARD EARNED MONEY. I HAVE ALREADY CONTACTED A LAWYER SO I KNOW VERY WELL WHAT YOU GUYS ARE ALLOWED TO DO AND WHAT YOU GUYS AREN'T ALLOWED TO DO LEGALLY. ALSO, I WILL BE TAKING MY CLAIM TO TELEVISION, HOPEFULLY I CAN FIND OTHER PEOPLE THAT ARE GOING THROUGH THIS SAME SITUATION WITH YOU GUYS AND MAYBE GET A CLASS ACTION AGAINST YOU THIEVES. BELIEVE ME, YOU GUYS WILL HEAR FROM ME, THIS WILL NOT STAY LIKE THIS. I WILL FIND A WAY TO SUE YOU GUYS, DON'T WORRY ABOUT IT, YOU WILL HEAR FROM ME.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In review of the complaint received by [redacted] we have a copy of a signed sales order and credit application dated January 16, 2016. On the credit application, it breaks down APR that will be charged to the account. By Ms. Fay signing the credit application, she was in agreement to the financing...

terms and conditions. On the sales order that was signed, the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since that timeframe has passed the account is no longer eligible for cancellation. Since the account is not being cancelled, Ms. Fay will remain responsible for the account and the balance associated to it. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted] Assistant Manager Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hy Cite is the company responsible for royal prestige cookware and my contract says the product is royal prestige. If Hy Cite Enterprise is charging me, Hy Cite is the party responsible and are capable to cancel my accountfor a product I do not want due too their horrible service. Now if Hy Cite doesn't care about their reputation on The Revdex.com I can see why they don't want to refund myour 300 deposit and cancel my account. There are many similar complaints, towards Hy Cite on the Revdex.com which have seem to be resolved. So if Hy Cite would be so kind to cancel my account and take their product back it would be highly appreciated. I'm  pretty sure my money is a small percentage compared to the millions they have. And again, the contract can say 1 day cancelation, I expect a company that's does business in good faith to take responsibility for any unsatisfied customer and resolve their issues.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In review of the complaint received by [redacted]-[redacted], we understand that Ms. [redacted]-[redacted] provided two checks for their order to pay in full, however, we have a signed credit application by Ms. [redacted]-[redacted] dated September 16, 16, 2016, see attached document. It wasn’t until after we...

ran Ms. [redacted]-[redacted]’s credit that it was brought to our attention by the Independent Distributor to change the order to a cash sale. By Ms. [redacted]-[redacted] signing the credit application, she gave us the authorization to run her credit, therefore the request to remove the inquiry from her credit report is respectfully denied. Should you have any additional questions or concerns, please do not hesitate to let us know.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], the remaining balance that was left on the account has been removed. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[this is fraud to the highest level, they give me 3 days after I sign to cancel? How can I cancel if they ship the items 3 weeks after you sign? I can't just the product if I don't have the product? They know exactly what they are doing? And also the representative assign to my case does not return phone calls how can they say I should contact herTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have removed Ms. [redacted]’s cell phone number from our records and no further calls will be made at that number.

Attached are the sales order and credit application that were submitted by City Dynamics. As you can clearly see, each document has been signed by both Ms. [redacted] and Mr. [redacted]. By them signing the documents they agree to the terms and conditions regarding the financing and repayment of the order. With regards to the monthly payment of $99 per month, the order was verified with Ms. [redacted] on September 29, 2015 by our Verifications Department as being correct and her agreeing to the $99 monthly payment. The account was set up to defer the payment for the first 90 days of the account with the $99 payments being required there after. The contract will not voided since the sales order and credit application were signed and processed correctly and the account will remain the responsibility of Ms. [redacted] and Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a contract which states in Spanish that I can even cancel or return the item after it has been received and if I have paid any amount it would be refunded to me within 10 business days. I will not receive the item and they can take me to court if they wish but I will not accept the item nor pay for something I don't want. They think that consumers have no rights. How can you refuse or decide if you don't want an item when you have not received it? This company is arbitrary and I refuse to do any further business with them, let alone give them my hard earned money just because that's what they want. They can take me to court if they wish but I will not accept the item nor pay for it. Please cancel any account under my name with this company. I cancelled my order due to the bad customer service of this company and its representatives, not due to the product, which I never received nor will I accept. I have a copy of my contract which I can upload once I get home but it is in Spanish but it clearly states that after I receive the item I have a right to return it if I wish, in this case I refuse to accept the item. I don't understand what is so difficult, is their product so bad that they can't sell it to another it? That's the question they should be considering instead of harassing me. If the company continues to contact me I will file a claim for harassment and I will be the one taking them to court. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To better assist you with your complaint, could you please provide us with your complete Royal Prestige account number.

Attached is a copy of the notice of cancellation the was signed by Ms. R[redacted]:     Since Ms. R[redacted] did not cancel with the allotted timeframe, the account is no longer eligible for cancellation.