Hy Cite Enterprises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11966433, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. La compañía dice no ver ninguna de las observaciones que marco en mi reclamo, sin embargo su representante de ventas que estuvo en mi casa para revisar la cafetera si pudo observar todos los puntos a los que yo hago referencia; la vendedora ha trabajado según lo que ella afirma más de diez años en la compañía por lo cual asumo puede dar de factible de lo que he marcado para el reclamo de mi garantia.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
David [redacted]

In review of the complaint received by [redacted], we see that the account was established on June 4, 2013. After that date, we only received 2 payments, $65.00 on July 25, 2013 and another $65 on September 10, 2013. No other payments were ever received to the account. Ms. [redacted] signed a sales...

order and credit application on May 7, 2013 agreeing to the terms and conditions of the contract and sale. By Ms. [redacted] not making her payments on time, she defaulted on her loan, therefore her account was reported to the 3 major credit bureaus as a collections account. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

Mr. [redacted]’s 3qt and 6qt have been replaced under warranty and have been shipped. The expected delivery date per UPS is Thursday April 16th.

Our records indicate that your cell phone number has been removed from our Automated Dialer and no further calls will be made on our behalf. Please accept our apologies for any inconvenience this may have caused you.

In review of the complaint received by Ms. [redacted], we have included a sales order and credit application that were signed by Ms. [redacted] as well the reverse side of the credit application that outline the terms and conditions of the contract. The sales order and credit application were signed back on...

June 12, 2014. On the credit application, right above the signature line, it states on line D – “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” By Ms. [redacted] signing the credit application, she was agreeing to the terms and conditions set forth on the credit application. We have notes on the account that our Credit Department has spoken to Ms. [redacted] on several occasions and she could not make payments to the account due to her losing her credit card and was well aware of any past due payments. The account is no longer eligible for cancellation since it is out of the timeframe for cancellation. Should Ms. [redacted] require warranty assistance on her merchandise, she will need to speak to our Customer Service Department, however, in order to provide any type of warranty assistance, Ms. [redacted]’s account will need to be brought up to a current status. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
Customer Care Department

Tell us why here... In review of the complaint received by Ms. [redacted], Ms. [redacted] had faxed us a copy of a sales order that indicated that the 30qt pot was being exchanged for a 20qt pot, however on that sales order there was no indication that there would be any price adjustment. On March 3, 2016 a...

conference call was made with the Independent Distributor, the account specialist and Ms. [redacted] and per notes from that call it was explained to Ms. [redacted] that there was no adjustment due on the account. Based on the documentation that was provided to us and information that was provided to Ms. [redacted] on the conference call, no adjustment is due on her account. Ms. [redacted] will remain responsible for the full balance of the account. Should you have any additional questions or concerns, please do not hesitate to let us know.[redacted]Assistant ManagerCustomer Care Department

In review of the complaint received by [redacted] R [redacted], we have a sales order that was signed on April 4, 2014. On the sales order is our notice of cancellation that states that the account is eligible for cancellation prior to midnight of the third business days after the order was signed....

Since that timeframe has passed, the account is no longer eligible for cancellation. Should Ms. [redacted] feel that the cookware is defective, she should contact our Customer Service Department to have the merchandise sent back for inspection. Should the cookware be defective, it will be replaced under warranty at no cost. However, if no defect is found, the cookware will be sent back as is. Should you have any additional questions or concerns, please do not hesitate to let us know. [redacted]Assistant ManagerCustomer Care Department

At no point in time have we mentioned that Ms. [redacted] made more than the 2 payments that were received to her account. If Ms. [redacted] has made any payments directly to the Independent Distributor, Mr. [redacted] after December 2013, she will need to take up those payments directly with Mr. [redacted] as her account was removed from our books and reported as a collections account in December 2013.
 
[redacted]
Assistant Manager
Customer Care Department

The warehouse personnel that work warranty claims did not find any of the items that Mr. [redacted] mentions in his claim. The only observation that was found was the discoloration on the outside due to being overheated.

In review of the complaint received by [redacted], we show on the account that there were 2 payments that came back to us as not being able to collect. The errors read:
 
$81.00: 08/28/14: R03-No Account/Unable to Locate Account
$162.00: 09/24/14: R03-No Account/Unable to Locate...

Account
 
Looking further into the account we see that it was Ms. [redacted] that entered her bank information via the web portal on August 28, 2014 at 3:58pm Central Time. Also on the account, we have it noted that we left several recorded messages requesting for Ms. [redacted] to call us back about the first missed payment. It wasn’t until September 20th that we were able to speak with Ms. [redacted] about the first missed payment. Ms [redacted] called us on September 24th to say that she was going to make an online payment that day, but that payment also rejected. We see that on September 28th, the bank information was updated via the web portal and on October 1st, a payment for $162 was entered via the web portal using a Visa card ending in 0922. Since the bank information was entered incorrectly by Ms. [redacted], late fees will not be removed off of the account. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I read the message. When I contacted Revdex.com was because I needed help. This company is doing the same thing to many people around the community. They are not assuming responsibility for their products. When I contacted them was to discuss about the defective jar. Not the blade as Mr. [redacted] response on his E mail. Now I am reading that the money cannot be reimbursed due to the time frame . If I waited all this time was because when I complained to them about the defective jar I was assigned a number to wait for the jar to be replaced. I was not informed that the story was going to change later on. I have evidence and also a few other people who are telling me that they also want to testify against the company for their defective products. What would be the next step on this situation so that I can show the evidence I have  including the text messages which shows that my complaint was about the jar not the blade?  I am not paying any extra amount of money for any replacement because I am not responsible for the defective jar. I already paid for my shipping and handling when I purchased the defective jar. Now any replacement is the company responsibility not mine. Please let me know what is the next step on my case because I am not dealing with irresponsible. Thank you for your time

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 This does not resolve our issue because we have called cus[redacted]er service several times. Each time we call they tell us they are sending someone to the house to demonstrate to us the proper way to use they cookware. We have yet to have anyone come to the house. We were under the impression we could return them after we received them not after signing the contract. How could we return something if we hadn't received it yet?

As previously mentioned the $1000 was credited to the account as per the copy of the sales order that was included with the last reply. Since the Ms. [redacted] stopped making payments on the account, the account was reported as a Collections account. Since the account has been reported as a Collections account, the Independent Distributor has the right to go and pick up the merchandise due to the customer’s lack of payment. By no means is the cancellation of the account being accepted, but at the same time the customer is not entitled to merchandise that they have not fully paid for. Ms. [redacted]’s account is no longer eligible for cancellation and she will remain responsible for the account and its balance.

In review of the complaint received by [redacted], under the recall for the 9ply Thermal Wall cookware, that merchandise has been discontinued and is being replaced with our 5ply cookware. For the difference in merchandise, customers are being provided with a monetary voucher that can be used to...

redeem merchandise. Ms. [redacted] sent us 10pc 9ply set and was provided with a 5ply 10pc replacement sent along with a voucher that she could redeem for additional merchandise. All merchandise that was received under the recall has been shipped back. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager             Customer Care Department

In review of the complaint received by [redacted] L [redacted], we have a sales order and credit application that were signed on August 18, 2015. On the sales order, the Notice of Cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed. Since...

this timeframe has passed, the account is no longer eligible for cancellation and Mrs. [redacted] and her husband will remain responsible for the account and its balance. Should you have any additional questions or concerns, please do not hesitate to contact us.   [redacted] Assistant Manager Customer Care Department

In review of the complaint received by [redacted], we have that Ms. [redacted] called our Verification Department on August 28, 2014 at 5:14pm to request the cancellation of her order. Our Verification Department informed Ms. [redacted] that the department that is in charge of cancellations was the...

Customer Care Department and they were currently closed but would send them a message about the cancellation request. Our Customer Care Department did receive the message from our Verifications Department regarding the cancellation request. In review of the sales order that was signed by Ms. [redacted], it was signed on August 24, 2014, making the 3 business day timeframe to cancel the 27th of August. When Ms. [redacted] called on the 28th at 5:14pm she was already past the cancellation timeframe. The Customer Care Department did speak to Ms. [redacted] on August 29th and explained that she was no longer eligible for cancellation. Since Ms. [redacted] did not cancel her order within the 3 business day timeframe, the account is no longer eligible for cancellation. Should you have any additional questions or concerns, please do not hesitate to contact us.
 
[redacted]
[redacted]
Customer Care Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In checking again with the Independent Distributor’s office, they have not received any cancellation request from Ms. [redacted] via mail. The only cancellation request on record, is the one that was done verbally and was after the allotted timeframe to accept the cancellation. Ms. [redacted] will remain responsible for the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is a lie I did call within 3 days and I did not make that payment I haven't put any money down out of my pocket the sales person who did the sale put the money out of his pocket and his manager Ricardo knows that they supposedly filed a report of fraud on him or so they told me they did and just last week when I tought they were coming to pick up there merchandise his manager told me this type of things happened frequently and that wasn't the first time that sales person did that.
Regards,
[redacted]