Hyundai Motor Finance

Hyundai Motor Finance, after having read all of these negative reviews I myself have a current situation where the inbound call center neglects to connect you to their recovery team. The recovery team is the team that handles negative equity that is still owed on the vehicle if there was no gap insurance once your full coverage for the insurance has already paid their part. You can call the call center and they will tell you that if your account is still active they are unable to transfer you to the recovery team until your account shows closed. What's more so, is every time you call in even though there are notes from the representatives in regards to your last conversation, they have to verify you five different ways in addition to that they also have no idea why you're calling because they don't bother to reference to your notes. In case where your vehicle is a total loss and you still owe an amount of money, they send your account once it is closed and non-active to the recovery department. The recovery department is called Hyundai Capital America servicing agents of Hyundai finance. They typically handle accounts that have been closed and what's more so is I've been told they give you 30 days to pay off the final amount in full or they charge off your account on your credit which reports to all three bureaus. Which reports derogatory. They don't even allow the consumer the opportunity to continue making payments on their totaled vehicle, or payment plans, the specific department is very rude and unprofessional. There's no communication, even in the call center for inbound Hyundai Finance there's no communication. So whoever is considering to do business with Hyundai Motor Finance absolutely do not. Go to Toyota or Honda those are reputable and long-lasting dealerships. We're typically you don't accrue a per diem high-interest-rate fee per day. And Hyundai Motor Finance, don't bother writing your [removed] about your customer satisfaction is very important to us. Your responses are very generic and computerized. There's no response needed for this. I never leave reviews but I left a review for many people to see so hopefully they can get some insight on the very unethical business practices of Hyundai Motor Finance recovery team there's always the Revdex.com for Consumer Affairs. You can blow up Hyundai Motor Finance is name because they are a very large conglomerate, many class action lawsuits have been brought against this company in specific. I'm telling everyone start doing your due diligence before you invest with this company and absolutely do not. Stay away. And go elsewhere. And if you are already wrapped up with this [removed] company, make sure you cover all of your bases and know your rights. Hyundai Motor Finance [removed] off with your response. 0 stars.

Hyundai Motor Finance
P.O. Box 20809
Fountain Valley, CA 92728-0835

On April 22, 2017, I turned in my leased 2014 Hyundai Sonata Hybrid vehicle to Ron Marhofer Hyundai of Green, Akron, OH. The lease was due to end on 7/28/18. The finance person at the dealership confirmed that my leased vehicle qualified for Hyundai’s “lease pull ahead” program, and under the program if I purchased a new Hyundai, the “pull ahead” program would void any disposition fees, remaining payments on the last three months of the lease, and there would be no “early termination” fees. So, on 4/22/17, I completed the purchase of a brand new Hyundai Elantra and turned in my leased Sonata.
Months later, I went to pay my bill for my new Hyundai Elantra, and noticed there was a charge on my old Sonata account for $1,014.12. I called Hyundai Lease-end to inquire about it, and was informed that the Elantra purchase “met the model” for the Pull Ahead program, and that she would contact Hyundai Motor Finance to inform them, and that any charges that were appearing would be removed, although it may take a “while” for it to clear up.
Then, in early September, I received an invoice from HMF for $1,014.12. I contacted Hyundai Motor Finance this time, and spoke with a representative who, after much time on the phone, told me she would have to look further into it and call me back, but did not indicate why I was being charged. I never heard back from her, and then on January 5, 2018, I received a phone call from a debt collector at my place of employment, telling me I owed this amount to HMF. When I told her that I do NOT owe this amount, she (very rudely) informed me that the reason I was being charged was because the Marhofer Hyundai dealership did not follow through with their end in making their final payment of this amount to HMF.
So, after all this time, and all of the false information that was provided to me by representatives of Hyundai at every level, from the dealership, to the lease-end representative, and then HMF representative, where I could not get a straight answer and then no answer at all until I received a surprise phone call from a collection agency. I have spent more time, energy and stress on this situation than one could even imagine, and the costs to me personally have been high:
• Since the lease was co-signed with my ex-husband, he was also contacted by the credit collection agency, and I am now receiving very angry text messages from him. I have had to deal with domestic violence issues with him, so this is not a light matter.

• Both my credit score and that of my ex-husband have suffered, as HMF has reported this as “early termination/balance owing” to the credit bureaus. This situation has caused my credit score to drop significantly. The HMF online statement reflects that I am now 124 days “past due” and my credit report is reflecting a past due. I have never been late on a car payment, and am in good standing all of my creditors, of which I have two other accounts with HMF. So this is also costing me by harming my ability to keep a high credit score, which as you know, has financial consequences.

• It is UNACCEPTABLE for a collection agency to call me at work. This places my professional life at risk, in addition to the negative impact on my personal life and financial standing with the credit-reporting agencies this issue has called.

After many messages, emails and phone calls back and forth with the Hyundai dealership about this issue, they have now informed me that the Hyundai Sonata Hybrid did not qualify for the Lease Pull Ahead program after all. Had I been properly informed of that the day I went to the dealership to inquire about the program, I would have made very different choices that day, and none of this would be an issue. I informed their representative that if this was going to cost me $1,000.00 no matter what, then due to the principles involved, I would rather pay it to an attorney to address what appears to be fraudulent business practices.

Hyundai dealership has finally admitted wrong-doing by issuing a check to me for the $1014.12 owed. I enclosed a copy of the check sent to me by the dealership, along with my personal check to HMF pay off the account and copy of this letter and mailed it in early January. I have heard nothing.

It is now Feb. 10, 2018, and HMF still has not applied that payment to my account nor cashed the check I mailed. My HMF for the turned in lease is now saying I am 140 days past due. I truly believe this company is spiteful and unethical.

Resolution sought: Given the facts and details of this situation, and the fact that none of this was of my own doing and that every step of the way I attempted to deal with Hyundai in good faith, that Hyundai Motor Finance has an ethical, and possibly a legal obligation to take this negative mark off of my credit report, as well as that of my former husband. This includes the amount due, any indication that there were any late payments, or any indication that this account went to collections.

Please note that if anyone at Hyundai, either from the dealership, the lease department, or Hyundai Motor Finance, doubts that this type of behavior from this company will negatively effect Hyundai’s business, they would be mistaken. I have purchased approx. $40,000 in vehicles alone from Marhofer alone this year. The most recent Hyundai (Elantra) that I purchased was the 7th Hyundai I have purchased or leased over the last several years. In the past 13 years, I (with my ex-husband) have purchased three new Hyundai Veracruz’s and leased two Sonatas, and most recently in 2017 I personally purchased 2 Elantras. I guarantee after this mess that my ex-husband also is not likely going to want to deal with Hyundai for any potential future new-car purchases.

Because someone, somewhere along the way did not have enough honor and integrity to be honest with me, and then HMF sending my account to a collection agency under these circumstances, was not only dishonest and unethical, it was a major betrayal. The damage to how I now perceive Hyundai has been irreparably damaged, now that I see how little the company seems to care about loyal customers from whom you have profited. Consistent carelessness, incompetence and lack of integrity across the board has negatively impacted unusually loyal customers. The least HMF can do to make this right is to take responsibility and clean up both my and my ex-husband’s credit reports with respect to this issue. I do not wish to have these regrets about purchasing from Hyundai, as I had an otherwise excellent experience with my salesperson, who is the only person in this whole scenario who has actually made any effort to help me get this resolved once I contacted him about it. But I cannot in good conscience, recommend Hyundai, nor bring them my business ever again in the future, if this is the way it treats its customers.

No vehicle purchase is worth this hassle. After reading other reviews on several sites for auto lease and finance companies, I have seen nothing positive about HMF - I am honestly surprised this company survives at all with the abuses they inflict on consumers.

Hello. Our 2017 Hyundai Elantra was stolen after Hurricane Harvey in early September. We immediately reported it to HMF and our insurance company. Since then, I am on the phone 2-3 times a week with HMF due to the fact that they refuse to send a form called 130U to Geico so that the payoff check can be sent. This form is required solely for customers living in the state of Texas. Geico and I have completeled out part of the deal and it is only right for Hyundai to do the right thing. Geico has sent the form twice, both with confirmation that it was received by the Total Loss Department. However, they have failed to fill it out and fax it back to my representative. It is now December 12th and the form has not been retuned. The insurance company also advised them that if the form could not be signed, that a power of attorney needed to be sent over so they can override the need for a signature and sent the pay off check over. They said they would not send the poa either. So I am at a point of not knowing what else to do. Every time I call I have to explain the entire story again to only get the same response. Desired settlement: For HMF to sign and fax the 130 U to Geico as stated in my account notes so that the payoff check can me sent and have the account closed.

I purchased a new vehicle and turned in my car which I still owed money on. They factored that into the money I owe and told me I did not need to contact my previous bank, as they would do that for me. It's not been 3 weeks, I called the company when I logged in today and saw that I still owe the full amount. Currently, per any credit company, I now owe money on TWO cars. I bought this car THREE weeks ago and they have not contacted my old company. I don't know how to get this resolved.

I will NEVER purchase or lease another Hyundai automobile due to the unprofessional and nasty treatment I received by your RECOVERY REPRESENTATIVE CAMBRIA. She was unable and unwilling to even respond to basic questions I asked her regarding my retired account.

"Belligerent, totally unconcerned and disinterested" would be the best way to describe her demeanor and speech. She couldn't care less about my situation and her attitude was "tough luck".

I have bought one Hyundai, leased a Hyundai and gave my daughter the money to buy a new Hyundai which she did late last year. I have been a longstanding customer of your company for years and have recommended your automobile to dozens and dozens of friends, business associates and family members over the years. NEVER AGAIN!

I turned my 2013 Hyundai Sonata in 12k miles under mileage allowed and in perfect condition after a 48 month lease. Payments were received before due date for 48 consecutive months. It was inspected and accepted for return and I also carried extra damage insurance just in case. The last payment was made on time and before the due date, received on May 26th and deposited to Hyundai Finance account on May 31st.

2 months after the car was returned and lease account supposedly "retired", my credit score took a huge hit when I checked my credit score when I went to purchase a home due to "late payment notices" sent to the credit bureau by Hyundai Finance Group stating my payment status went from current to "30 days late for 2 consecutive months" FOR THE MONTHS OF JULY 2017 and AUGUST 2017... ON A LEASE THAT HAD BEEN RETIRED WITHOUT ISSUE MONTHS EARLIER.

AGAIN, LET ME STATE THE LEASE AND MY ACCOUNT WERE RETIRED
MAY 31ST, 2017.

"LATE PAYMENT NOTICES" WERE SENT MONTHS AFTER THE LEASE WAS RETIRED... IN JULY 2017 AND AUGUST 2017 LATE PAYMENT NOTICES WERE SENT TO THE CREDIT BUREAU CRUSHING MY PERFECT CREDIT RATING AND RESULTING IN ME NOT GETTING THE MORTGAGE TO PURCHASE THE HOME I MADE THE OFFER ON. A HOUSE THAT WAS EQUIPPED FOR A PERMANENTLY DISABLED PERSON LIKE MYSELF
...DUE TO YOUR COMPANY'S "COMPUTER GLITCH"... "THAT WAS WHAT YOUR REPRESENTATIVE CAMBRIA GAVE ME AS AN EXPLANATION"
I NOW MUST WAIT 30 TO 60 DAYS BEFORE MY CREDIT IS MADE WHOLE AND FIND ANOTHER SUITABLE HOME TO PURCHASE TO ACCOMMODATE MY DISABILITIES.
[redacted]THANKS FOR RUINING A PERMANTLY DISABLED PERSONS DREAMS OF HOME OWNERSHIP THAT WOULD ACCOMMODATE MY SEVERE INJURIES DUE TO YOUR COMPANY'S TOTAL DISREGARD FOR ACCURATE MANAGEMENT/ACCOUNTING AND CONTEMPT FOR YOUR CUSTOMERS... INCLUDING THE HANDICAPPED. I AM DISGUSTED I EVER DID BUSINESS WITH YOUR COMPANY.

My mother passed away in August 2016. She was the one making the payments on my car. I was the sole person who took care of her funeral, and everything after. Within the next few months, I was busy working 60 hours a week and getting stuff for her done, and there was 2 times that I was a little over 30 days late. In December 2016, I paid the entire car off, more 3 years early at this point. They sent to the credit bureau that I was late 2 times. I called their customer service to see if they could take those off, since they got all 22000 3 years early, and I had never missed a payment before this, and they told me mail in documents to their dispute department and they will review it. I asked the gentleman about my specific situation, and what he thought (since I would send in documents like death certificates which are expensive), and he said probably not. This is all after I had spoke to Capital One, and they happily took my late report off, internally (without having to send any documents). Unless this gets resolved, I will not ever work with a company that does not care about its customers. This is a simple thing to ask, I do not want any more money from them. Its called customer lifetime value.

Unfortunately, earlier this year in June I filed for bankruptcy, prior to this I was told that my balance was $829.00 so I paid the balance. I was told that I would not be permitted to access my account while the bankruptcy is concluding and that I should set up autopay from my bank account which I did as instructed. When the time came for them to reopen my account online to my dismay I owed $101.30. I immediately called into Hyundai motor finance about fees I did not know or understand how I acquired. I spoke with a representative that was patient but could not provide a solution, I was explained that because of the bankruptcy that I would not be provided details on why the balance got that high and that they were rolling late fees. I tried to explain that I was instructed by special finance to do direct pay through my bank and did not understand how the fees would be late. I asked to speak with a manager.

Prentice got on the phone and explained to me that there was nothing that he was going to do and that I have already been informed of what I had asked. I explained to him that I would like one of two things either the fees waived or a written explanation as to how the fees were attained. He repeated what the lady I initially spoke with said, speaking over me and began to get in a shouting match with me while I tried to interrupt him to tell him I understand what he is saying but would like to find out why. He had no resolution, I asked to speak with his manager and he explained that, that is not going to happen because he is the highest level, I asked for his board of directors, he exclaimed that he was going to hang up the call because I was already given the information I needed. I explained to him that I did not want that, and wanted to know his managers name, he gave me Wes. I asked for his full name, email and employee Id. He initially gave me HMS05246 then said the letters do not matter and gave me 05246, he told me Wes works Monday thru Friday 7-4pm but would not be speaking with me because it’s useless. He then proceeded to hang up the phone on me.

Review: I got LAID OFF from my job of 7 years in October 2014,

I have approx 12 payments left on my hyundai, however I live in [redacted] and it has the 3rd lowest

unemployment benefit in the country of $274 a week

I called Hyundai motor finance as soon as I lost my job, I have not been able to pay the 525 a month

they are calling me DAILY for the money yet I keep telling them I have not secures a new job yet

While I understand they want their money I feel daily calling is a waste of my and their time - todays was at 8.07 am -

I have asked them to not call daily but if they can call instead every 3-4 days as its more realistic that

I could get an interview and give them (and me ) some hope as calling daily is just harassing me. I want to stop the daily callingDesired Settlement: While I am job searching daily-It would make more sense to call me every 3-4 days as calling me daily does nothing but harass me and my family

there is no change from what I tell them 24 hours previously and of course I do not have their money.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: As of 2012, I was in a lease with this company on a Sonata. Hyundai offers a program called "pull ahead" in which if you buy a brand new Hyundai from them you can turn in your lease a few months early and not have to pay for the remaining payments or any other costs associated with that lease. I tried to take advantage of this program and turned my lease in a month early and purchased a 2015 Tucson. About 14-15 days after the purchase was complete, HMF auto drafted a payment for the Sonata lease out of my bank account. I have now spent the last few months trying to rectify the situation. The company is incompetent in their communication between the two accounts in my name (the old Sonata lease and the new Tucson purchase which were both financed through them). No one can seem to find out where this payment "went" and I have been told multiple excuses as to why I have not received a refund. They told me that it was because they had to see how much my Sonata made at auction (I should have nothing to do with this car anymore or how much it makes). Then they told me that the money went towards repairing damages to the car (again, there are no damages to the Sonata and even if there were, I am not responsible for them due to the pull ahead program). I also would expect a professional company to refund the payment and correctly bill me for the damages if I were indeed responsible for repairing them. I am very disappointed in the negligence this company has shown in correcting an obvious fraudulent withdrawal. I will be contacting an attorney in this process and absolutely will be refinancing my loan with a credible company.Desired Settlement: I would like to either receive a check, direct deposit or have the 199.22 dollars applied to a payment on my Tucson. All three of these options would be acceptable and allow me to move forward in completing future payments on the Tucson. I would also like to see HMF improve their communication skills and effectively be able to connect two different accounts involving the same customer. My hope for the company is that they can use this constructive criticism to retain their clients in the future.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I have had my hyundai since April of 2013, Never missing a payment, I logged on the other day to make my what I thought was my January 2015 payment, to be advised my payment is 46 days deliquent, WHAT?? Well, I reviewed the history and realized, I didn't pay the $ 10.00 late charges for a view months always paying the amnt of the contracted payment. Well come to find out they were taking my minimume payment and spreading out and paying the late charge, this rolling my payment shortage to the next month. I was livid, called Hyundai motor finance and they advised the same, I advised, I collect consumer loans and payments are supposed to post to payment and interest first, thay said no ad that they blemished my credit, I was livid again, I advised I wanted my payments posted properly and that I will catch up on the $ 77.00 late charges, A gentleman named [redacted] stated he would help me and gave me his # to contact him directly, I placed 2 calls checked on line this is still not corrected. But its okay that they sent me a $ 40.00 receipt in June with someone else's debit card info stating I made that kind of payment, I contacted them and said absolutely not this is not my card #. I still have the receipt. I was nice to call and say this $ 40.00 is not a payment I made but your crediting my acct??????? I want this rectified and my credit fixed.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the l/c reversed and posted correctly to the P&I, late charges should not carry a loan and do not carry interest, I will pay the late charges but I want this credited and my credit adjusted to NO 3 DAY deliq.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai Motor Finance has billed me for a $400 disposition fee upon the return of my 2011 Hyundai Sonata lease. The fee was not mentioned or explained by the dealer, who was acting on behalf of Hyundai Motor Finance. Additionally, I had numerous conversations with phone representatives from Hyundai Motor Finance at the end of my lease, to discuss where I would be returning the car, the cost of the minor front end damage, and to ask if the cost of the damage would be the final full fee at the end of the lease. They were given numerous opportunities to mention the $400 disposition fee, but never did. A representative even contacted me and asked if we would be purchasing or leasing another Hyundai--that would have been an appropriate time to mention the fee, since the fee is waived if the customer purchases another Hyundai. I was shocked when the bill came because it was the first time a disposition fee was brought to my attention. I requested from Hyundai and received a copy of the contract that I did sign upon leasing the vehicle, which did include the disposition fee. Although I did sign the contract, my issue is that this fee was never mentioned or explained by Global Auto Mall in North Plainfield, NJ when we signed the contract, nor was it mentioned by HMF prior to our receipt of the bill.Desired Settlement: I should not be responsible for a fee that was never discussed with me or explained to me by either HMF or the dealership acting on its behalf. In my opinion, the dealership should be responsible for paying the $400 fee to HMF.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I had a leased Hyundai that was traded in on our current Hyundai October 2014. They made us a deal that they would pay off the lease that would expire March of 2015 and we would owe nothing on the lease when we purchased the new car. Now a year later we got a letter from Hyundai Motor Finance that We owe an early termination liability of $264.50 on the lease I called them and went round and round and they said we have to call the dealer since they made the lease payoff . We called the dealer over and over again and they said they couldn't do anything. So we are caught in the middle. I don't feel we should have to pay this a year after the deal was made and we were told the dealer had paid it off in October 2014. Why did Hyundai Motor Finance wait a whole year and then hit us up for this. We were told at the time we took the deal that we would not be penalized for the early lease termination by [redacted] Hyundai who made us the deal.Desired Settlement: That the Charge be removed and Hyundai apologizes for all the hassle and time consuming phone calls we had to make and never got an answer

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

The dealership the customer traded in their vehicle to may

have promised to make the remaining payments, however, they paid one month

short. As such, the customer is

receiving the bill for that amount being owed.

The customer should take their invoice from HMF to show the

dealership they have not met the terms of the agreement they stated was made

for the dealer to make all of the remaining payments on the vehicle they traded

in.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us.

Should the customer require any

additional assistance, he may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] contacted Hyundai dealer told them they short payed the the lease deal we made they said they would check but they feel they did not short pay. Told us they would contact us with the results but they did not. Now we are back at square one. Neither one will take responsibility for this. This is a result of miscommunication or no communication between the dealer and Hyundai motor finance. They both tell us to contact the other party. We have contacted both of them repeatedly with no answers

Regards,

Business

Response:

Per our original response, any deal the customer made

with the dealership to make their remaining payments would have been between those

parties. Hyundai Motor Finance is the

company the customer had their lease with.

The lease was not satisfied, thus the amount remaining on the customer’s

account. The customer would need to follow up with the party they made the

agreement with regarding who would be responsible for the remaining payments.

Review: leased a vehicle from this company. at the end of the lease I financed the vehicle through my credit union. I was told that Hyundai would be sending the title to my bank. the bank never received the title so I contacted Hyundai motor finance and they informed me that I will need to go to my local dmv fill out a duplicate title form fax it to them and also mail them a check for the duplicate title. the title was never in my possession nor was it ever in the possession of my bank. I contacted Hyundai again and they informed me that they will not pay for the title because it dose not create an error in their system even though they were the last people to physical have contact with the title. now my interest rate of my auto loan has gone from 1.9% to 18% because the bank has not received the title. I have contacted Hyundai three times now about this over the last 6 months and they have done nothing but give me the run around and tell me that I have to pay for a new title out of my pocket.Desired Settlement: Hyundai motor finance should pay for the title they lost and replace it at their cost since they were the last people in physical contact with it. it is a inappropriate request to ask me or my bank to pay for it and take time out of my work schedule to retrieve paperwork for them to produce a replacement title.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai Finance is currently performing unethical debt reporting practices to all 3 credit agencies. I traded in my Hyundai due to false and misleading billing issues I had with them for several months without any resolution. I no longer own the car. The car was purchased by Honda of Wesley Chapel on trade for another vehicle. Hyundai has refused to close this account, even though they received a check from Honda of Wesley Chapel for the full amount of payoff at the time of trade. They are still reporting it to my credit as an OPEN account with a balance of $14,659 even though I no longer own the vehicle and the account was successfully paid off in full over 6 months ago by Honda of Wesley Chapel located in Wesley Chapel, FL. This is an unfair practice as it is showing I still owe them money for a car the was paid in full, out right by a large dealership. When I pull my credit report for Experian, Trans Union or Equifax all show that my STATUS is OPEN and BALANCE is $14,659 when it should read CLOSED and $0.Desired Settlement: I want this account closed immediately and it be reported to all 3 credit bureaus within 10 business days of the out come of this complaint. My account should read on all my credit reports CLOSED and $0 balance or CLOSED Paid SUCCESSFULLY with $0 balance reflected. Hyundai is purposely damaging my credit by showing I have a balance and a loan with them when I do not and are preventing me from obtaining new loans because it shows I still owe them $14,659 when I do not.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I co-signed for a car loan for my Granddaughter from Hyundai Motor Finance.The Hyundai Veloster had a defect in the cruse control which caused a crash. The insurance co paid off the car but Hyundai refuses to close the account on my credit causing me problems with my credit. The account shows zero balance but is still open on my credit report. Hyundai has been contacted several times but refuses to close the account on my credit. Can you help in this matter?Desired Settlement: I would like this credit purchase closed on my credit report

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

An update was sent on 6/1/2015, to Equifax, Experian and TransUnion to update the status for the account in question to reflect PAID/CLOSED.

We spoke with the customer, advised of this and requested he please allow 10 business days for the bureaus to update their records.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: On November 4th my 2015 Hyundai Sonata was totaled at the fault of a shuttle bus who ran a red light. After the insurance company for the driver finally reviewed the claim they decided to total the vehicle and submit an evaluation and payoff offer to Hyundai Motor Finance to accept the offer and submit a letter of guarantee to the insurance company so they can payoff the vehicle and supply me with the difference.

The evaluation was submitted to Hyundai Motor Finance on Friday, December 19. Hyundai then communicated to myself and the insurance company that the letter of guarantee would be processed within 15 business days. That time has expired. I have contacted Hyundai multiple times to identify the status of the letter and have been told that they have no time frame for the completion of the letter. With the stalling of the delivery of the letter I am forced to continue to pay the lease payment on my totaled vehicle as well as had to lease a new vehicle as I was without anything to drive. By withholding this letter it is keeping three active vehicles on my credit report as well as requiring me to make a payment for a vehicle that has been totaled for almost 90 days.

This is a blatant disregard for the customer and is literally holding me hostage until they provide the insurance company with the letter of guarantee. There is not official way to check the status either. You have to call an inbound call center and they are not allowed to contact the total loss department only send them an email to check the status. But even if the total loss department updates them of the status, they are only inbound and would not be able to alert me of the status. I have had multiple representatives send emails to the total loss department since December 19, 2014 and not once has the total loss department responded to update the account with the status of the letter. I will not shop with Hyundai again due to their blatant disregard for the customer.Desired Settlement: I would like the letter completed and faxed immediately to the insurance company so I can get this totaled vehicle off of my credit report as a debt and no longer have to submit payment on a totaled vehicle because the total loss department is dragging their feet.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I had a lease with Hyundai Motor Finance on a 2013 Elantra. On 2/9/15, I leased a new Hyundai and turned in the 2013 Elantra. There was a problem between the dealership and Hyundai Motor Finance about the payoff. The dealership fed-exed the payoff to HMF on 2/19/15. There was confirmation that HMF received the payoff the following day, 2/20/15.

HMF apparently misplaced or misappropriated the check because it was not and still has not been credited to my account as of today's date, 3/6/15. Additionally, HMF deducted a payment from my checking account on 2/24/15 in the amount of $255.53. This was the lease payment on the 2013 vehicle, not the new one.

I have been trying to resolve this problem by phone and email for the last two weeks and the problem still is not resolved. HMF owes me that payment that should not have been deducted from my account and they also need to credit my former lease with the payoff amount. Three days ago, I talked with HMF's recovery department and relayed to them the fed-ex tracking number. They checked it out and acknowledged that they had to correct this mistake. They asked me to call them back in two days and the problem should be resolved. I called today, and the problem is not resolved. Furthermore, they couldnt promise me when it would be resolved.

The staff at HMF is very polite, but nobody seems willing to look beyond their own narrow scope to resolve this problem. I have some experience in resolving problems and have usually been succesful in resolving issues in the past, using diplomacy. This experience for me is like no other, it has been exasperating to the point where I lost my cool on the phone today and yelled and swore at the service rep. I regret having done that. That is not how I conduct my business.Desired Settlement: I simply want my payment of $255.53 back and have HMF credit my old lease for the payment that they have received, which will close out and zero out any balance owing on that lease before it negatively affects my credit. I'd also like a letter of apology.

Consumer

Response:

I just got off the phone with HMF and they have the payment and the situation is resolved. Happy St. Patrick's day to you as well and thanks again.[redacted]

Review: Totaled my Santa Fe in 2014,, And Gap Insurance informed me that Hyundai will pay the rest $808 with a Warranty. However no one at [redacted] Woodbridge, VA with help me.Desired Settlement: $1000

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I leased a 2012 Hyundai Sonata from Prime Hyundai South in Quincy, MA. The lease was for 36 months with 36,0000 miles. My lease was up on 2/17/15 and I returned my vehicle on 2/16/15. The mileage was only 34,500. The general manager informed me that I was going to be charged a disposition fee and I would be receiving a bill from Hyundai. I dropped the car off in perfect condition with low mileage. I told him I was not breaking my lease by turning my car in early. He said it was not an early termination fee; that Hyundai charges a disposition fee and it has nothing to do with the dealership. If I had leased another vehicle with Hyundai, they would have waived the disposition fee. I did not lease another car with Hyundai. I have leased seven cars from different dealerships and I have never been charged a disposition fee. The general manager told me the disposition fee was in my contract, which I signed. I am not disputing that I signed a contract, but I am disputing that I was not aware of the disposition fee and no one explained it to me when I signed the lease agreement. I feel they should make you initial beside the early termination fee and the disposition fee so they have a way of verifying that they actually explained these additional fees to the consumer.I received my bill on 3/10/15 and payment of $425 is due in 15 days. I do not feel I should have to pay a disposition fee; especially when I was not aware I was being charged a disposition fee. I would have not signed the lease agreement if I had known about the disposition fee. I would have negotiated and would have asked them to remove the disposition fee or I would not lease a vehicle with them and would have looked elsewhere.I have perfect credit history. If I refuse to pay this disposition fee I am concerned it will affect my credit history and credit score. If I cannot get of out this disposition fee, can I pay them $50 a month without hurting my credit? I do have a new lease and am on a budget to buy a home.Desired Settlement: Have disposition fee waived or work out a payment plan with Hyundai. The VIN # is [redacted]

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: As of today's date (February 27th, 2015) have attempted to have several false late payments removed from our credit reports, under the three major bureaus. Not only have we communicated and filed disputes under the three major bureaus, with documentation and received no support. We have also filed an internal dispute (under section 623 of the FCRA) with Hyundai them selves. Hyundai received our letter on/or about January 9-12th. Upon verification of the letter receipts, this was confirmed with customer service representatives with Hyundai motor finance. At this time we attempted to speak with a "credit dispute representative" about our case. We have been consistently denied the opportunity to directly correspond with a "credit dispute representative" on multiple occasions. They notified us that the deadline, or 30 day mark for review was February 12th, 2015. Which by law they have 5 business days for us to receive a response to our dispute. Since we have made several attempts to reach a representative, and receive a response. We have been denied, and received no emails, phone calls, or mail correspondence. A recent pull of our credit has indicated no changes have been made.

As well, in addition to false late's being reported, and failing to comply with section 623 of the FCRA. There are missing payments on monthly statements, starting in February of 2014. Resulting in 3 payments total missing from our overall amortization schedule.In addition to the late payments needing to be removed under FCRA, the sailors and soldiers act also prevents companies from reporting falsely to a credit bureau while a member of the armed forces is deployed. During the period of time being reported late (myself) I was deployed away from my permanent duty station, from January 2014-September 2014. Hyundai has removed the possibility of home ownership, and put my wife's security clearance in jeopardy as well.Desired Settlement: We would like the late payments from February 2014-August 2014 to be removed from mine and my wife's credit reports, under both section 623 of the FCRA and Sailors and Soldiers relief act, and to have our number of payments accurately reflected on monthly statements, as well as all late charges to our account refunded, or credited to our loan. In addition I request that there policy be updated to reflect a customers right to contact, and discuss credit matters with a representative.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.