Hyundai Motor Finance

Review: In September, 2013 I went to Hampton Imports to see what they had. The lease on my Hyundai Sonata was ending in October, and I wanted to sign a new lease with Hyundai. During my visit a salesman convinced me to use the "pull ahead" program they offer. In this program, as long as you are signing another lease, you can terminate your current lease early. I signed the new lease and left the lot with a different car that day. A couple of months later we got a call from Hyundai Motor Finance (HMF)/Hyundai Capital Group saying that we were late for our payment on the old car and the bill was going to be sent to collections. After several days of battling this through trips to the local dealership and phone calls to the corporate office, we felt we had gotten it resolved. A few months later we received another phone call from HMF. Once again, we went through the process to get this matter resolved, and we thought we had. In December, 2014 I began receiving harassing phone calls from a debt collection agency. I contacted HMF and was assured the issue had been taken care of. They also told me t may take a few days to update in the system and not to be alarmed if I received more calls over the next few days. After a few additional harassing calls from the collection agency, the calls stopped... I recently applied for a loan and was denied. The reasons given were delinquency and debt/income ratio. They said my credit report is showing that I owe Hyundai 2 monthly payments and one is delinquent. This means the payment for the old car is still showing on my credit and affecting me negatively, both by showing as delinquent and by negatively affecting my debt/income ratio!! Not only have I been harassed by this company and its affiliates at home and work, but their mistake is affecting my credit. I take great measures to keep a good credit report and stay in excellent standing with anyone through which I have a loan. This company has tarnished my reputation and slandered my name!Desired Settlement: I am requesting indisputable proof that the negative effects from this have been removed from my credit and any damage has been. I'm also asking HMF to terminate my current lease with no penalties and refund any payments made in the year 2015. I have wasted countless hours of my time attempting to resolve this with no success. I have done everything in my power to get this taken care of and have been falsely assured, on multiple occasions, there would be no more problems. This has been going on for over a year, and I feel HMF/Hyundai Capital Group/Hampton Imports should take full responsibility. Each of the listed companies says one of the others is responsible for the mistake, but they have all been involved in this matter in some way and none have produced the promised outcome. Through their involvement, they have each equally contributed to damaging my credit with false information and slandering my name due to calls to my work.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: a couple months ago I went un employed, since then I had spoken with a Hyundai finance rep and they had set up a arrangement that if I paid the monthly payment after 10 days late I would accrue a late fee and also as long as the original payment of 357.45 was paid before the 30 days late mark. I would be ok and never put to collections. So I have been on this arrangement for months, still unemployed. Well this month I go and do what I have been doing for months now I pay my payment before the 30 days late and before the next payment is due. So always almost a month behind but still accruing late fee. Well this month they decide to take the full car payment and partial pay it by taking out the late fees of the payment. This was not agreed and now its pushing my credit to 47 days late. This is unfair practice and not at all what was agreed. I want this collection reversed and the same arrangement put back in to place until I am able to make up the weeks I am behind. I have never officially missed a payment. So I have already reported false info to my credit bureaus and Hyundai motor finance is not handling this to my satisfaction. Very unorganized and I was transferred so many times and dropped calls. Very unprofessional.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is

very important to us. We thank you for

bringing this issue to our attention and allowing us the opportunity to

investigate and respond to this complaint.

When a late fee has been

accrued on an account, the fee is collected per the terms and conditions of the

customer’s contract. The complainant has

accrued multiple late fees over the course of her loan with HMF. A late fee has been collected from payments

received recently in October, September, August and June of this year. This is not a new practice that the customer

would not be aware of.

Additionally, the customer

is able to view how each payment is applied to their account by viewing their

payment history in their online account or by requesting a copy of their

payment history from our Customer Service department.

HMF

would like to thank the

customer for taking the time to contact us.

We are committed to providing our customers with excellent service and their

satisfaction is important to us. Without

customers like this, holding us to the highest level of customer service, we

would not recognize where we have the opportunity to improve our

processes. Again, we sincerely apologize

for any inconvenience the customer may have experienced and we will strive to

improve our service in the future.

Should the customer require any

additional assistance, he may contact a Customer Service supervisor at

1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Regards,

Business

Response:

The customer has not provided any reason for their rejection of our response. As such, we will stand by our original response.Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: Hyundai Motor Finance has reported that I am over 30 days in regard to payment. I have paid my bill every single month since I have leased a vehicle through them and have records to prove it. I attempted to call their customer service line and was on hold over 20 minutes with a message coming up every 5 minutes stating someone would answer my call in less than 1 minuteI want to know what I can possibly owe as I have record of monthly payment through my bank every month since April 2014. If there is any small amount that I am unaware of, I will pay it immediately, I would like Hyundai Motor Finance to remove the delinquency notice, thus restoring my credit score back to what it was prior to their notice It has been over 48 hours since I filed my first complaint and I have not heard anything form the company. I have paid my auto bill monthly since I leased the car in April of 2014. I was not aware of any additional late fees owed, etc. My account is paid in full as of today. Hyundai Motor Finance reported me over 30 days late to credit bureaus and as a result it has damaged my credit score. I do not understand why I would not have been notified of a problem, prior to doing this, especially considering my overall payment historyDesired Settlement: I would like the report of delinquency recalled so that my credit score will be restored back to its previous number

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: When I returned our Hyundai Elantra to the dealership, a third party came in to examine the damage to the car. The amount included parts and labor to fix the problem. I was sent a copy of the pictures in black and white and it was hard to see the damage in the picture. I got a final bill from Hyundai, so I called to get proof that the work was done in order to sell the car at auction. The girl I talked to said that the company did not have to send me proof that the work was done. They did not have to do anything. So much for customer service. So now I have a bill for work that was not done and I am just suppose to pay it. This is a terrible policy. I also have to pay $400 for them to auction off a car that belonged to them.Desired Settlement: I only want to pay for the parts needed to fix the problem and not the labor since it was not done anyway. That would amount to $259.00.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: To begin, when I was at the dealership to lease the car three years ago, [redacted] (sp?), the finance agent I worked with sold me the protection package for $500 by stating that by buying said package, I would avoid being charged $400 at the end of my lease. He told me it was a simple and internal process, which I later found out is not true and that it is a third-party. I actually called in the last few months to see if he was available and had plans to talk to him about this issue, but he was no longer employed at the dealership. I feel his lie should be honored and I should not be charged the $400 fee as he stated I would not.

I made no fewer than four phone calls to Hyundai Motor Finance, asking about my lease-end responsibilities; I asked if I chose not to employ the protection package I had used if $110 would be the sum of what I owed at lease end. All four agents informed me that would be all I’d be charged, and if I had further questions, I should reach out to the protection plan or to the dealership. I did both things, and after spending about 3 hours on the phone to try to ensure I had all of the information I needed, I chose to turn in my vehicle. I then got a bill for $545.70. I was absolutely shocked. I work in Risk Management, and I am familiar with contractual obligations, and I was sure that somewhere along the line, I had agreed to that $400, but as a consumer, I find it very misleading and lecherous that no one made it clear to me that I would owe those monies. No one. No one at the time of sale, no one throughout the three years of my lease, and most frustratingly, no one at the end of it when I made multiple attempts to get all pertinent information.Desired Settlement: I have paid this bill, and because I am an honest consumer, I have no intention of using any recourse to reverse the payment, though I would ask that you do. I am not asking for the $110, or the $35.70 in taxes, or even the $7.99 you charged me to pay the bill, but I am asking for that $400 to be refunded to me.

Unless I see that refund, you have lost an excellent lessee with an excellent credit score, who pays on time and in full every month, and who drives half of the allotted mileage.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: A leased car was traded in back to the Hyundai dealership and another car was purchased in January 2014. In April 2014 I was advised that a "delinquent notification" was made to my credit affecting my overall credit score. I contacted Hyundai Finance spoke to 8 different people some stating that I owed money (unable to tell me how much) and others stating that the account was not delinquent and paid in full. The recovery department advised that a "final bill had not been produced even though it had been three months since the car was traded in. I was advised that the supervisor for the recovery department would be calling me back that day and have yet to receive a call explaining where the disconnect is. In my possession I have the release of liability from the dealership and advised that I could send them that and was told that I need to get written notification from the Hyundai dealership stating admitting fault of late payment. Once this is received by mail they would "as a courtesy" have the adverse mark on my credit report removed. This would take a MINIMUM of 30 days from when they received the letter. I am dealing with Hyundai Finance and a Hyundai dealership and have not been able to get a consistent description of the issue or timely response to my inquiries. Hyundai Finance website shows that No payment is owed.Desired Settlement: I would like Hyundai to IMEDIATELY have the delinquent notification removed from my credit report. I would like Hyundai to be held liable for any additional expenses incurred due to the fact that I am currently in the process of purchasing a house and this has delayed processing. I feel that Hyundai should pay me for the 14+ hours that were spent dealing with their company resolving the issue they have with their internal system.

Business

Response:

Previoulsy addressed in complaint ID [redacted].

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s account was reported late as we received a payment on 12/29/2013, then the payoff on 2/25/2014, when the account was 30 days past due.

We have previously advised the customer how to submit a credit dispute and the address to send the dispute to along with the required supporting documentation regarding the dealership not sending in the payoff amount in a timely manner.

At no time was the customer informed there are additional funds owed. The account is closed and no monies are due. We have previously supplied the customer with documentation showing the account as being closed.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: 1. Problems with purchase on credit. The vehicle is not performing up to standards and is not worth the money that I paid for it

2. Problems with purchase on credit. The dealer has refused to honor the warranty on a number of occasions, thereby voiding the contract in my opinion. The only reason I purchased a vehicle is because of the warranty. As I have been unable to utilize the warranty, I have received no value from the purchase

3. Customer service is terrible. I will call the main line and I will be forwarded from individual to individual, some of whom either pretend not to or do not speak English. On hold for hours on end. I will be speaking with someone and when I request to be transferred to that person, after writing their name down, I am told by reception and others that the individual does not exist. Yet, I confirmed that the person is in the directory.

4. Billing issues. I will send in 3 payments a month and still have "late fees" or another "payment due" applied to my account. I believe I have been overcharged.

5. Billing issues. I have attempted to make payments in cash in person at a dealer and these payments are not applied to my account. Delays in payment processing as well.

6. Advertising Issues. The company HMF is using my contract and name to directly advertise to me. This is contrary to privacy policy and preferences I have set with them.

7. Billing issues. Association with "Western Union" to process payments and charge me a fee for the privilege, a business I am not affiliated with and have no idea how they run their business.

8. Collection issues. Harassing phone calls. They will call multiple times a day and not leave a message. They will threaten to "repo" the car if I do not make a payment right then and there, when I do answer. The individuals sound like thugs. Again, this is after I have made three full payments per month, attempted to pay in-full in person, etc.Desired Settlement: 1. Cancel the remainder of the contract. I would like the remainder of my bill to reflect 0 (zero) ASAP and be considered fully paid off.

I am seeking further resolution at this time, but this would be a good start. I have documents to attach, documenting this nightmare.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Please allow us to address each numbered concern the customer has presented:

1 HMF is a finance company. Should the customer be experiencing performance issues with their vehicle, we would recommend they discuss them with either the selling dealership or Hyundai Motor America, the manufacturer. The contact number for Hyundai Motor America is 800-633-5151.

2 HMF is a finance company. If the dealership is not honoring a repair that the customer believes should be covered under warranty, we suggest they contact the administrator of the warranty in question or the vehicle manufacturer, Hyundai Motor America. The contact number for Hyundai Motor America is 800-633-5151.

3 The customer appears to be referencing their experience with Hyundai Motor America, not HMF, as HMF does not have a phone directory for customers to reference.

4 Per the customer’s contract, a late fee is assessed when the customer is 10 days past due. The customer has accrued multiple late fees due to their payment being received late.

5 The dealership is not an extension of HMF and as such is not able to accept payments. Payments can be sent by mail, made online via our website, made via our automated phone system, over the phone with a live agent or through their own bank’s bill pay service.

6 HMF adheres strictly to the guidelines of the Graham Leach Bliley Act. Additionally, we inform the customer of their privacy opt out options on an annual basis. To date, the customer has never contacted us with a request to opt out of any sharing options. Should the customer wish to select one or multiple opt out options, they can do so by contacting our Customer Service department at 800-523-4030.

7 HMF provides options to make payments without incurring a fee: Online or by mail. Should the customer decide to make their payment via phone or with a live agent, a fee is associated with the transaction, which is disclosed prior to the transaction being processed.

8 HMF strictly adheres to the Fair Debt Collection Practices Act when attempting to collect a debt. In addition, should a customer inform us that they do not want to be contacted at a specific phone number, HMF will honor that request. The customer can make this request by contacting our Customer Service department at 800-523-4030 or respond to this response with the number(s) they would not want to be contacted at.

We are unable to honor the customer’s request to cancel their contract. Should the customer decide to terminate their contract early, they would be subject to the terms and conditions of their contract.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. We sincerely apologize for any inconvenience you may have experienced.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. I would be happy to express my disappointment with each and every one of these numbered responses from HMF if so required, but the basis of my argument is as such:If the person who is replying to the Revdex.com is unable to address each of my concerns in a satisfactory manner, then they should forward my information to each of the appropriate departments and have a dedicated individual contact me and see that I am pleased with the service I am receiving from HMF, as it is I who is paying for the bill. Furthermore, such responses are indicative as to the service I have received from HMF and shows that HMF, as a whole does not care about their product, their service, or even the Revdex.com mediation process - if they truly believe that their response here has been appropriate.

Review: I have been dealing with this company fpr the past six months and have been abiding by what they are asking of me but I have had enough. They have been saying since august 2013 that I have missed my payment on my lease car, which is not th case by any means. I have had to run to the bank and request documentation for hyundai motor finance which was fine by me but after three fax attempts that supposedly never made it I decided to send a copy of the actual image of the check I paid with in with my November payment..which again hyundai motor finance declines they received although they with drew my november payment from my checking account. After this, yet again failed attempt I called and requested to speak to a supervisor or I was calling the Revdex.com. They directed me to a supervisor by the name of [redacted] when told me he would help me after I had faxed to his private email. At this point it has been months since this all started and I misplaced the paperwork so had to request again from the bank and as soon as I got it I faxed from my work fax that said it confirmed sending. Called [redacted] the next day to verify he got it and nothing. At this point I am very upset but agree to send it through fax once more. I talked to [redacted] on January 23rd 2014 when he verified everything will then be fixed because he got my fax. He said he would fix how much I owe, the late charges he would deduct from Hyundai motor finance and that he would also put a request in to fix my credit since it has been messed up for six months. I felt better about this but just received documentation dated january 31 stating I still owe august payment. I talked to him on the twenty third and feel eight days is suitable to fix this issue since it has been ongoing for six months and definitely a lack of customer service or care on their part. My telephone number is [redacted] if you need to contact me or my email is good. If you call my hours fluctuate at work so leave a detailed message and ill call back asap thanks!

Product_Or_Service: hyundai accent hatchback 2014

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I at least want my account to show that I paid august 2013 payment and the fees that hyundai charged me to be eliminated as well as the negativity it has cause on my credit score, since I did in fact pay the payment and have not missed one. I have a very bitter taste about this company and do not think I will ever get a car through them again, which is a shame because I like the quality of their cars.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The missing payment in question was received on 8/14/2013 and applied to her old account as that was the account information the customer wrote on the check. On 8/19/2013, the payment was refunded to her as her old account was closed.

The refund check was then cashed by the customer on 9/4/2013.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We had a car repossessed, our fault, and contacted Hyundai Motor Finance (HMF) to correct this issue. We were told to take cash to a Western Union and send it to them to be available instantly. We were told to call back and give them the confirmation number in order to process the release of the vehicle. The vehicle was repossessed on a Wednesday night, we were paid Friday and sent the money to HMF via Western Union on Friday morning. We called them back in the western union parking lot right away to give them the confirmation number, and couldn't get through. Every time you call you have to go through a verification process, then we were told we would be transferred to the correct department, only to be hung up on. I personally called 5 times within an hour, and my wife called 3 times. She got through and was put on hold, then gave me the phone. I was on hold for a few minutes, then a woman came on and said they would have to call me back before 7pm central time, they closed at 5pm eastern time. I managed to stay calm and tried you explain the yard where my car was bring held closed in a few hours. If I didn't get the release, I would be charged for the weekend as well. She interrupted me and said they would call me back and hung up. As you can imagine, we never got a call back. I called Saturday morning again, and found out that department was closed on the weekend, I would have to call back 9 am eastern time Monday. As soon as we sent them our money they are impossible to reach. I lost 2 work days trying to fix this and get the car back, I can't lose Monday as well. Because they didn't answer the phone all of Friday I am going to have to pay storage for the weekend and Monday now too. I'm not disputing the repossession, simply the complete inability to resolve it. I sent them the money Friday, why do I have to wait so long to get my car back, they should have let me wait on hold to speak to somebody Friday and resolve this. Thank you for looking into this.Desired Settlement: I would like an apology for the misinformation, my vehicle release processed finally, payment or credit for the extra storage fees only ($35 for each of Saturday, Sunday, and Monday -if applicable), and an explanation of why a woman gave us the wrong information and hung up on us instead of letting us wait on hold.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Making payment to reinstate the vehicle is only a portion of the reinstatement process. The process requires the customer to apply for reinstatement and provide certain paperwork, then the request to reinstate is reviewed and either approved or denied.

The customer’s loan has been reinstated at this time and a release has been sent to the company holding the vehicle. The customer would be responsible for any charges being assessed by said company.

We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I was told on Friday that a representative would call me back due to high call volume. No call was received. Every time we called we were hung up on and simply told they would call us back. They never did. My wife called on Monday and was told they would call her back, or she could call back in one hour. She waited over an hour and called back and was finally able to reach an agent to give them the tracking number from western union to process the release. A step that could and should have been completed on Friday. We had no option to remain on the line, we were talked over and hung up on. I am seeking only the storage fees assessed for the weekend and Monday, as this could have easily been solved Friday with enough time for me to pick up my car. I paid Friday morning, and called many times only to be told we would receive a call we never actually received. We did, however, receive a bill collection call twice on this account on Monday. The account was paid to current on Friday. Why do you force your callers off the line only to never call them back??? This is infuriating, especially as this happens only after you receive your money. ]

Regards,

Review: Due to confusion with an extension of blue link service and the fact that I had two Hyundai contracts at the same time, my payment history on my 2012 Hyundai although paid every month since leased reflects more than 20 "rolling" 30 day lates which I was promised supposedly on a recorded line would be corrected several times. I have written letters and was even told the last two times I made a payment in dispute that the account would be corrected and a supervisor would be in contact with me in 72 hours or less. I have heard nothing for the last 72 hours or days! I was going to lease a new 2015 Hyundai, but this credit issue would prevent that.Desired Settlement: I feel that I should be reimbursed for the charges accessed to me for making payments through [redacted] ( the only way it worked) and any other late "fees" or additional interest charged due to this. The dealership where purchased claimed that they had contacted Hyundai to resolve the issue as they were well aware of the problems, but were told they could not get any info although it was them who told me the account was being "reaged" in 2013. I would like all three major credit bureaus to be corrected as well.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I'd like to bring to your attention a series of events that reflect a negative attitude and disrespect towards customers of Hyundai Motor Finace by the Employess of HMF. In September 2012 I was reported 30 days late on my credit report after being told by HMF employee that I would not be reported if I made a $99.00 payment for past late fees. So I did as I was told. I have made every single payment before being 30 days late to ensure I don't receive a negative credit history. However, HMF reported me 30 days late anyway. I have talked to several HMF employees and Supervisours and I have been told several different stories as to what happen and how I should handle getting this negative mark of of my credit report. According to HMF employee they are taking late fees off the top of my monthly payment and considering my monthly payment never being made. HMF Cusotmer Service employee's and Supervisors seem to be oblivious to what the customer is telling them. They are rude, disrespectful and completely inattentive to customers needs.Desired Settlement: I want Hyundai Motor Finance to remove the negative 30 days late from my credit file.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer was reported late for his August 8, 2013 payment. He did not make the entire payment until September 18, 2013, when he was greater than 30 days past due.

The credit reporting on the customer’s account is accurate.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.According to my records I made all payments of $499.28 on HMF web site within the 30 day period. I also made a payment for $99.84 on 09/18/13. I should not have been reported 30 days late on my credit report. Please have the negative mark remoeved from my credit file.

Regards,[redacted]

Business

Response:

Per our previous response, the credit reporting for the cusotmer's account is accurate.

The customer was reported late for his August 8, 2013 payment. He did not make the entire payment until September 18, 2013, when he was greater than 30 days past due.

The credit reporting on the customer’s account is accurate.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I have had issues with the company since December 2015. I asked for an extension on my account and it was never done. They claimed the paperwork was not received on time. That paperwork has been refaxed 4 times, mailed once and the issue has never been resolved. I gave a payment after talking to a representative who assured me the error would be fixed and my credit would not be harmed. The payment I gave included a late charge. When I called to complain about the late charge because the entire error was theirs they promised to give me back my late charge and credit the account with an effective date so to not further damage my credit. They did reverse the late charge on the 11th of January 2016 but the $331.00 payment disappeared. I have called numerous times looking for my money and keep getting the run around about my payment and now I'm showing past due again. I have faxed my bank statements with a representative from my credit union to prove the funds were not put back into my account and even if I was on the line with a young lady who assured me she had received the paperwork nothing has been done. The last time my mother called and talk to a supervisor who was very bothered by her call my mother asked her to record her and let them know she was going to seek legal council.Desired Settlement: All the payments will be credited correctly and the credit bureau will be notified of the correction.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The payment of $331.00 has been applied to the customer’s account with an effective date of 1/10/2016. Additionally, the late fee that accrued has been waived. The extension the customer requested has been applied to her account and the next payment will be due on 2/23/2016.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: Issue is stemming from lease termination. Hyundai motor finance sent me a bill for the vehicles disposition fee as well as excess wear and tear. I notified motor finance of two things relating to this bill. One, I was notified by hyundai motor finance that if I turned my vehicle in early with under 10k miles of what I was allotted the disposition fee would be waved. They denied that this is policy but they would listen to the phone records of when I was told this and then would honor that if they found their customer rep did in fact tell me this. (I made my decision to surrounded my vehicle early to the dealership in light of this information and would of never had done so if this wasn't going to be the case) I supplied hyundai motor finance with the date that the customer service rep gave me through email and then followed up with a phone call. HMF told me that it would be investigated and they would get back to me. However, they never did, they only sent another exact same bill. When I received this bill I contacted them and because of the second not yet explained concern would move back the due date of these charges so that they would be more time for investigation. The second concern with the bill was the excess wear and tear charges in which I notified HMF that the dealership agreed to pay this as I had wear and tear insurance. I spoke to the dealership numerous times and they said they were communicating directly with HMF to cover the billing. I have not heard anything from HMF since, no adjusted bill, nothing. I just received contact from a debt collection today! The service directed me to contact HMF to work out why they received the bill when they should not have. When I contact HMF the very rude customer service rep told me that there is nothing that they could do it once it is sent and I have to deal with them. Absolutely terrible handling of a situation I am have been more than willing to work with them to rectify. This was my second lease with hyundai.Desired Settlement: HMF to help me correct the billing discrepancy. Even if they absolutely refuse to waive the disposition fee, which they should because I made a very large financial decision based on their customer services rep saying it would be waived, the current bill is inaccurate and should not be at a credit agency. I have never been deliquent on any type of payment in my life and this is very upsetting. I had planned on returning to Hyundai for vehicles but with this type of treatment that certainly will never happen.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Unfortunately, HMF does not have a policy to waive the Disposition Fee for customers who return their vehicle with under a certain amount of miles on it.

There has been no communication from the dealership in regards to their covering the Excess Wear and Use charges on the customer’s account.

Additionally, the customer’s contract does not reflect that the customer purchased Excess Wear and Use insurance. If the customer did not finance this item and it was purchased separately, he would need to file a claim with the Excess Wear and Use company, who would then send payment for the charges.

HMF would like to thank the customer for taking the time to contact us.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For information pertaining to the policy of not waiving the disposition fee. Issue is that I made a critical financial decision based off of information given to me by a HMF customer service rep. When I was billed I discussed this with a manager and they explained they would pull the tape conversations and if that was indeed told to me they would waive it. I was waiting for the outcome of this review and was prepared to pay it if found they still would not waive. However, they never got back to me. They never reviewed it until after I was contacted by the collection agency. How can my bill be sent to a collection agency when I am awaiting review of the pending bill.

Review: Hyundai Motor Finance failed to bill me (not just late, at all), then neglected to establish contact to inform of late payment. After sending emergency notice to which I responded with payment which was received by Hyundai within 24 hours, they proceeded to forward negative information to the credit agencies.Desired Settlement: I would request Hyundai Motor Finance retract negative credit report.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I returned my leased vehicle (Account #[redacted]) in June, 2014. Since I had overpaid for the property tax and DMV registration fee, I was due for two refund checks in the amound of $77.84 and $40 for the tax refund and DMV registration fee refund respectively. I filed the required paperwork in June, 2014 with the Connecticut (CT) property tax department and CT DMV to get the two refunds.

The CT property tax department and CT DMV informed me that the two refund checks in the amount of $77.84 and $40 were sent to Hyundai Motor Finance in mid-August, and were also cashed by HMF in August. Since it was a leased vehicle, HMF was supposed to refund the amount to me in a prompt and professional manner.

However, despite several attempts on my part to attempt to get this refund from HMF, my efforts have gone nowhere. I have provided check numbers, date of encashment of checks by HMF, phone numbers of officers in DMV and tax department of CT, but the customer service agents at HMF keep giving me the response that they have not received any refunds.

One supervisor, Mr. [redacted], on 09/30/2014 said that the property tax refund check ($77.84) was mailed to my home address by HMF on 09/22/2014. However, I have not received any check to-date. Also, HMF failed to provide me the check number which makes me suspicious about whether the check was sent in the first place. In addition, Mr. [redacted], confirmed that he spoke to CT DMV about the second refund check ($40), and the fact that HMF has cashed the check. However, he said that he needs to get a copy of the check from DMV before HMF can process the $40 refund.Desired Settlement: HMF has failed to provide me MY money in a timely and professional manner. Even though the total amount is small ($77.84 + $40 = $117.84), it frustrates me that Hyundai is quick to slap late-payment fees and constantly make collection calls to collect bills but when it comes to issuing refunds, it can take arbitrary amounts of time with no consequences.

Hyundai has cashed my refund checks and is now sitting on my money. This is morally wrong. I want my refund checks to be received by me no later than 10/20/2014 (60 days after HMF cashed the checks). In addition, I want an apology letter (not an email) admitting to this unprofessional service.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: Hyundai Motor Finance received two checks from my credit union in an attempt to refinance my vehicle. This company received one through the postal service and one I overnighted to them from UPS. They signed for this check that monday in the beginning of April. A week later, when the website stated they signed for this .Hyundia representatives stated they did not receive the checks. At this point I went to my credit union and attempted to cancel the checks which I was told does not cancel the checks but it stops process of the checks.Therefore I decided that I need to get rid of the hyundai and got a new loan which the toyota company . The company sent them a check so all together they received three checks and cashed all three of them. This company attempted to charge me interest on my loan with them after they cashed all three checks and applied this to my account. They stated that all three were cashed on April 22nd 2014. I have asked numerous times for them to send the two checks back to the credit union and they have been telling me more information about how I need to give them time. Today is the 30th of May and my credit union has yet to receive their checks from this company and the response I received today was I need to give them some time.

Product_Or_Service: 2012 hyundai ElantraDesired Settlement: DesiredSettlementID: Refund

I would like my checks returned that belong to my credit union and an apology from this company for putting me through so much distress.

Business

Response:

We have reviewed the customer's concerns and apologize for the frustration. Hyundai Motor Finance Company is responsible for the customer's payments and must be contacted regarding any concerns. Hyundai Motor America is a separate entity from Hyundai Motor Finance Company and cannot advise on contractual terms.

We recommend that the customer contact Hyundai Motor Finance Company to review the situation and determine what options are available to resolve this concern.

Customer Service Department

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Monday - Friday, 8 AM to 9 PM (Eastern)

Review: I financed a Hyundai Elantra in 2013. Since this time, I have made payments via Hyundai Motor Finance's(HMF) One-Time payment option on their website(hmfusa.com). Every month I authorize that the funds for my monthly payment are deducted from my checking account. Every month since I have bought my car I have received monthly statements from HMF stating that my payment was received. I have also received confirmation numbers stating that each transaction was authorized. In November 2015, I had Auto-Pay set up for my account. I continued to receive proof from HMF that my payments were received. I received a phone call in January 2016 stating that HMF never received my November and December 2015 payments. I handled this issue over the phone with the customer service representative who informed me that my account was no longer delinquent. In February 2016, I logged into my account to pay my monthly bill because I had stopped auto-pay because I could not trust that it was working from my previous bad experience. Upon logging into my account in February, it stated that my account was 81 days past due. I immediately called HMF to dispute this as I had cleared everything up in January. I was then told that a repossession order was out for my car. HMF stated that payments were never received for August-December 2015 even though I have documentation from them that the payments were authorized and processed. Since this phone call, I have devoted a tremendous amount of time to figure out this issue which was the result of negligence on the part of HMF. I have yet to get a clear answer from a single representative there. Other than the call in January 2016 which I followed up with, I never received a phone call, email, or print document stating that there were any issues with my account. HMF told me that I did not authorize the payments every month which is incorrect. HMF also acknowledged that I had sufficient funds in my account every month.Desired Settlement: At this point, I have paid every monthly payment that has been due on my vehicle. I was told by numerous representatives at HMF that all late charges were waived. When I calculate the exact amount of money that has been paid to HMF, however, I have paid $96 in addition to my monthly payments. I expect that I am reimbursed for this amount. My credit score has also been negatively impacted. I expect that HMF corrects my credit report; it should not reflect a single late payment.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer’s account was past due as a result of multiple payments that were taken back from her bank as “Customer Advises Not Authorized” and “Authorization Revoked by Customer.” They were not returned for having non-sufficient funds. The payments returned were received on 8/16/2015, 9/16/2015, 10/15/2015, 11/16/2015 and 12/16/2015.

As such, the payment history on the account is accurate as were the fees accrued.

The customer has since provided replacement payments and her account is current as of the date of this response.

HMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never revoked, nor denied authorization for, a single payment made to HMF. I have spoken to the appropriate representative at my bank who has confirmed this information. Every single monthly statement from HMF reflects that every payment was authorized and received. Frankly, what is the point of a monthly statement that outlines information that HMF retracts at a later date? I was told by a HMF representative that they are aware that this process is faulty and will eventually be changed. I am a victim of this faulty process and expect to be compensated for an issue that was not a result of my negligence. My experience with HMF to resolve this issue has been absolutely horrific; I would NEVER consider purchasing a vehicle again through HMF.

Review: On December 29, 2015, I returned my hyundai sonata 2013 to a car dealer in [redacted] where I had leased it. Before I left the facility, I was told by a car salesman that the car was in excellent condition. A few days later, I received a letter in the mail with pictures of different parts of the car and an itemized bill for $1064.14 ( $400 for disposition fee, $610 for excess wear and tear and $54.14 for taxes). The pictures show damages to the car that were not of my doing. These damages may have occurred after I left the facility since the car wasn't thoroughly inspected in my presence. I'm seeking a significant reduction in the excess wear and tear fee. The car was in excellent condition when I returned it. I hardly drove the car. It only had 25550 miles on it.

I'm also very disappointed that Hyundai motor finance has only provided me only 15 days to pay the outstanding bill instead of working out a payment plan like that of the 39 month lease plan which I successfully completed month to month until the lease maturation date was reached. When I called the phone number listed in the letter, no one could be reached.

I ask for your help to resolve this matter. The account number number is [redacted]

the vehicle is a 2013 hyundai sonata

vin # is [redacted]Desired Settlement: I am requesting that the final bill be significantly adjusted to reflect the 25550 miles and the excellent condition of the car at the time of the lease return. I have reasonable doubt about the damages depicted in the pictures. The car was not inspected in my presence or in a timely manner. If I were told to remain at the car dealer facility until the car was totally analyzed, I would have complied and left until all was to my satisfaction or If I was told to leave the car and come back at a later date for the car's inspection, I would have done so. So please give me the benefit of any doubt you may have and seek the financial compensation I deserve for taking good care of hyundai motor finance's property for the entire 39 month lease term.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Per the terms and conditions of the contract, the customer is being billed for a Disposition Fee as well as Excess Wear and Use charges.

We will contact the customer directly to discuss the charges and his concerns.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I recently filed a complaint (complaint # [redacted]). A resolution was reached but not to my satisfaction. Hyundai motor finance wants payment of the lease-end balance of $931.31 in full within 10 days which is not enough time for me to fulfill my obligation.I need more time to pay the entire balance in full. A ten day notice from the time I received their statement is simply not enough time. Look into this matter for me and many thanks in advance for resolving this issue to my satisfaction.

Regards,

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention.

Review: I had Genesis from Hyundai [redacted] with 36 months leased term at 5079 miles(written on the contract) from [redacted] ([redacted], Tel-[redacted]) That was back in August 2012. I 've returned the car on August 07, 2015 with 40941miles reading (That's also in the file). My customer account # is [redacted] (VIN#[redacted]9). Later on September I've received a mail from Hyundai Finance that I owe $890.40 for the excessive mileage (Total $1,380.73 with $400 disposition fee). Then I talked to the Hyundai [redacted] and found out that on the official contract had 489 odometer reading which is different from the hand written contract. I was furious and frustrated with the fact. However I was able to get a written proof from the [redacted] office with the correct mileage and submitted it to Hyundai finance. They told me they cannot accept written proof. It had to be typed officially. While I was working on that "official" paper requested, Hyundai finance took my case to a collection agency ([redacted]). Later I've submitted the requested proof paper to Hyundai finance but they told me to talk to SRA Associates since the case was sent over to them. I have explained and submitted my papers to SRA to prove that the claimed charges are correct. SRA called me back today saying that he cannot get in touch with the person in charge at Hyundai Finance. I told him to forget it. I have been pushed for all the responsibilities and got stuck in the middle. No one will look after my case while I have all the proof and documents to show that the charges are falsified. I have just called Hyundai Finance Customer service (800-633-5151/ case#[redacted]) and was told to talk to Revdex.com.Desired Settlement: Charges made based on the falsified document to be dropped.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer is being charged for A Disposition Fee of $400 and 4,453 additional miles at $.20 per mile per his contract. The customer’s contract allowed for 36,000 miles. He returned the vehicle with 40,942 miles. The odometer reading at the point of leasing was 489, he is not being charged for those miles. We take the mileage on the odometer at the time he returned the vehicle, subtract the miles allowed per the customer’s contract as well as the miles on the odometer at the time of signing the lease, then charge for any miles beyond the contracted allowance

For the complainant’s invoice:

Ending Miles 40,942 – Allowed Miles 36,000 – Original Odometer Reading 489 = 4,453 additional miles.

4,453 additional miles x $.20 per mile = $890.60.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Review: I cancelled by Fidelity Warranty for a 10 year automotive extended contract at Planet Hyundai dealership on February 11, 2015. The form stated that the process request three to four weeks to process. I traded my Sonata in with Centennial Toyota on the 23rd of February. Toyota finance's payoff check arrive March 6, 2015 at Hyundai Motor Finance. The check was cleared on March 8th. I was told, but don't believe it, that Hyundai Finance only received word of my warranty cancellation on March 18th - why would I continue paying on a warranty for a car I do not own? The actual date of cancellation was February 11th!!!!Hyundai Finance is telling me that they have 15 and then I heard 30 days from receipt of receiving word from the Fidelity Warranty Corp (Florida location - how convenient and they keep changing the timeframe on me.) from March 18th to mail the check to me. I have no recourse. I can't charge them a late fee or interest on my money for a car I surrendered on February 23rd. Unacceptable.Also they charged me $50 process fee, not $40 which is what Section 1026.18 (s)(2)(ii) states should be the fee. These vultures are getting away with nonstandardized laws.Desired Settlement: I would like my refund sent FedEX now! I am owed over $1450. I can find no regulation or guidelines which state when refund should be reimbursed.

Consumer

Response:

FWS/JM&A Group is now who Hyundai dealership is using. Planet Hyundai was purchased by a different owner. It is no longer Planet Hyundai. My contract number was [redacted] with VIN #[redacted] The cancellation was processed February 23,2015 per Don from selling dealer due to a trade. Planet Hyundai stopped selling Fidelity Warranty coverage on May 1, 2013. Fidelity Warranty told me that the sister dealership, Centennial Hyundai, received notice to credit me my refund on February 23rd. I have no luck talking to anyone overthere. They told me weeks ago that they sent it Hyundai Motor Finance. Now the Fiance company is delaying issuing a check. I would like to see them dinged for this action.

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.