Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to Experian, Trans Union and Equifax to reflect that the account is settled in fullPlease allow 30-days for the bureaus to update their recordsHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Upon review of the customer’s rebuttal, it appears the customer did not provide any additional informationPer our previous response, we can confirm the customer’s payments to date have all been received on time and there has been no negative credit reportingThe monthly statements are mailed each month and also available to be viewed on our website, wwww.HMFUSA.com Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has returned the vehicle as requested since the date of this complaint HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

Per our previous response any check payment will be posted effective as of the date received Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAlthough the customer updated their address with HMF, it appears they did not initiate a state to state title transfer with the [redacted] Department of Motor Vehicles As such, the customer would be responsible for the title transfer feeHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s payment history has been accurately reported to the credit bureaus All payments have been applied correctly per the terms of her contract She may refer to the Finance Charge and Payments portion of her contract for reference Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a written contract from Hyundai stating specifically that I will NOT be charged the disposition fee if I leased or purchased another Hyundai I did purchase a Hyundai on the day I turned in the Hyundai Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Sir or Madam:I am writing in regards to complaint # [redacted] Initially I thought the complaint had been resolved but, it appears as if it has notI asked that Hyundai Motor Finance remove the blemish from my credit report as I clearly had enough evidence that it should not have been on there in the first placeHowever, I was recently denied a loan application because on my credit report it states "Hyundai FINC - Collection/Chargeoff." I am again requesting that this be removed from my credit report so that I may obtain my loanI would also like to remind you that I have been fighting this company for close to a year in regards to the matter at handThank you for your help, [redacted] ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s vehicle was repossessed due to delinquency in accordance with the customer’s contractThe customer made payments in an attempt to pay off his loan, however, the payments in question were returned by the bankHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company is a fraud and lie 95% of the timeI have read hundreds of reviews and complaints about them and they have done the exact same thing to many many other people as they have done to meThe last payment I made to Hyundai motor finance was for the amount of $24,and I have never ever been late on any of my payments for as long as I have had the vehicleI have attached receipt and proof of payment along with this email from my bank account paid out to Hyundai motor financeI have also attached the letter I received from the company that my loan was paid in fullI have also attached the one and ONLY contract that I received from this finance company which is dated 11/21/I purchased my vehicle on 11/18/but the finance company has refused to provide me with ANY documents or contracts of any sort showing that I purchased my vehicle from them on 11/21/and that is because they altered and fraudulently made changes to the original contract which was on 11/18/and only gave me the one attached in this email showing 11/21/which said “Notice if canceled contract” and with that said, by law as of that date I was no longer liable for anything financially for that vehicle but I continued to STILL pay my monthly payments as agreed and it’s now been years and I still haven’t received my original contract dated 11/18/I have many emailed back and forth between myself and Hyundai motor finance which will show and prove the efforts and steps that I have taken over the past couple of years in trying to obtain a copy of my original contract and all I got back was that “Hyundai motor finance” has lost or no longer had me or my contract on file and that they could not provide me with further information These people took my car from a gated apartment community where it is illegal and unlawful to do if they entered without permission per California state lawsI want my FULLY PAID FOR CAR Back ImmediatelyAttached are receipt of payment made to them in FULL along with the letter that they sent me showing that my car has been paid for in FULLRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF has faxed the requested buyout quote package to the fax numbers the customer provided on three separate occasions All were sent within the timeframes quoted to the customer.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernThe customer may fax another abatement request with proof of registration of the DV license plate to 714-368-Attention Property Tax DepartmentShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer was charged for Excess Wear & Use upon the return of her leased vehicle in the amount of $ In addition, she was charged a Disposition Fee of $400, which is listed on her contract under the Consumer Leasing Act Disclosures This fee is charged if a customer does not purchase their leased vehicle The total amount charged, including tax, was $ If the customer purchased an Excess Wear & Use insurance policy, she would need to file a claim through them to pay her Excess Wear & Use liabilities HMF can assist in providing any paperwork she would require to do so HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has an outstanding account balance of $428.00, which includes the disposition fee of $plus taxThe disposition fee is disclosed on the contract under the Consumer Leasing Act Disclosures HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have contacted the customer directly to address her concern and reach a resolution satisfactory to the customer HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, we are in the process of assisting the customer with her concernsAgain, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The reason I reject this resolution is the debt is over seven years and there has not been one payment on this accountThis requirement is found in the Fair Credit Reporting Act, a federal law.The CRTP (Credit Reporting Time Period) for collections is up to years from the DoFD (Date of First Delinquency) on the OC (Original Creditor) account that led to the collectionThe DoFD is the first date that someone gets behind on payments and never again gets caught upEven if one of these bills remains unpaid, it cannot be reported after that years is upSo this negative entry and incorrect payments needs to be removed from my credit reports ] Regards, [redacted] ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to usWe thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer was able to speak to a member of our leadership team on 1/26/ regarding this issue The charge had been removed from the customer’s account and she has been sent paperwork indicating the lease has been paid in full HMF would like to thank the customer for taking the time to contact usWe are committed to providing our customers with excellent service and their satisfaction is important to usWithout customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processesAgain, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint HMF is not in receipt of any paperwork sent by the customer prior to the conversation held on April 28, 2016, as indicated in the complaint, nor was there any contact from the customer in prior to this conversation The payment in question has been refunded to the customer and should arrive shortly At this time, we still have yet to receive back the Termination Packet as described in our original response and will need this paperwork to complete the termination of her lease under the provisions of the Servicemembers Civil Relief Act Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST