I C System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like this sent to all the 3 credit bureaus electronically so that it is removed quickly while I'm in the mortgage process.

Our response was sent to the consumer via the email address provided in this complaint on May 30, 2017. Thank you.

Thank you for contacting us. We respectfully request additional time to complete our investigation. We have ceased activity pending the outcome of that investigation. Sincerely,Consumer Affairs on behalf of  IC System, Inc.This communication is from a debt collector.

Our records indicate the account has been disputed. Under separate cover we have written directly to the consumer and provided validation of the account. Thank you for the opportunity to respond to this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The fraud packet was sent per the request of the original creditor so they can open an investigation. The packet was mailed prior to our response to the Revdex.com. As previously noted, the original creditor recalled the account from our office. We are no longer pursuing collection of the account and have returned it to the original creditor. We apologize for any confusion this may have caused. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The dispute has been noted. We have requested the original creditor investigate. Collection activity has been suspended pending the outcome of that investigation. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. We are unable to locate an account and are requesting more information. Please provide the account number from the credit report or  the consumer can call Consumer Affairs at 800/[redacted] for further assistance.Sincerely,Consumer Affairs on...

Behalf of IC System

We have reiterated the deletion request to the credit reporting agencies. Attached is a copy of that request. The consumer may wish to submit it as proof. We trust this resolves this matter.
Sincerely,
Consumer Affairs

Initial Business Response /* (1000, 5, 2016/01/28) */
[redacted] Case No. [redacted]
Our No. [redacted]
IC System has resolved this with Ms. [redacted]directly.

IC System has ceased all communication on the file. Any further contact will have to be initiated to our office by the consumer. Per the comments made in this complaint it has been referred on to the relevant department for investigation.Consumer Affairs on behalf of IC System, Inc.

Since we did not receive verification within the time permitted to respond to this complaint, we stopped collection of the account. Once verification of the debt is received, we will forward a copy of that verification to the consumer but the debt will not be reported to any credit reporting agencies by IC System, Inc.

On or about 8/13/17 the original creditor recalled the account and we discontinued all activity. Our records show a letter was emailed to the consumer on 8/16/2017. We do not show a bounce back. A paper version was mailed on 8/19/17. Attached is a red-acted copy for review. We hope this resolves this matter. If further assistance is needed the consumer is welcome to speak with our Consumer Affairs representatives by calling ###-###-#### Monday - Friday between 7:30 am - 4:00 pm CST.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

Upon receipt of your complaint our client has validated the debt.  A copy of that information was sent via mail to the consumer on July 15, 2017.  A copy of the letter is attached.  For privacy reasons we are not including a copy of the validation.Sincerely,Consumer AffairsThis...

communication is from a debt collector.

Thank you for contacting us on behalf of Ms. [redacted]. Upon receipt of this complaint and due to the dispute surrounding this account, IC System has withdrawn the account from our files and is no longer pursuing collection acitvity. We have requested the national credit reporting agencies...

to delete any reference of this account from their files and on July 11, 2016 we mailed a letter directly to Ms. [redacted] confirming this information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your help in resolving this matter.

Thank you for contacting us on behalf of the consumer. We have discontinued collection activity on all of the mentioned account. Today, we have mailed a letter directly to the consumer to confirm this information, please allow mailing time.SincerelyConsumer Affairs on behalf of IC System.

Upon receipt of this complaint our client has recalled the account.  Under separate cover we are mailing a confirmation letter directly to the consumer.  Please allow 5-7 days for mailing time.Sincerely,Consumer AffairsThis communication is from a debt collector.

Thank you for contacting us.  We appreciate the opportunity to respond to complaint issues.  Unforturnately, we were unable to locate an account with the phone number listed above.
Please let us know if that number is forwarded to another number or if the calls are to a different...

number.  Upon receipt we will gladly research this matter further.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

IC System has closed out the account and discontinued all collection activity.  Under separate cover we are writing directly to the consumer confirming IC System will no longer pursue collection of this account and will return it to the client.Sincerely,Consumer Affairs staff on behalf of IC...

System.This communication is from a debt collector.