I C System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your help in resolving this matter.

I am rejecting this response because:
I have remaining questions that has not been answered and the problem has not been fully addressed yet. I have...

called IC systems consumer service department and left my phone number. Please call me back and/or respond to my email. Thank you.  Best, [redacted]

Thank you for contacting us on behalf of the consumer and we were able to resolve this directly with her.

Our records indicate the account(s) has been disputed. Under separate cover we have responded directly to the consumer via the CFPB portal. Thank you for allowing us to address the concerns.Sincerely,Consumer Affairs on behalf of IC System, Inc.

Since we did not receive verification within the time permitted to respond to this complaint, we stopped collection of the account. Once verification of the debt is received, we will forward a copy of that verification to the consumer but the debt will not be reported to any credit reporting agencies by IC System, Inc.

Initial Business Response /* (1000, 5, 2016/01/28) */
[redacted] Case No. [redacted]
Our No. [redacted]
IC System has resolved this with Ms. [redacted]directly.

Thank you for contacting us on behalf of Ms. [redacted]. Upon receipt of this complaint and due to the dispute surrounding this account, IC System has withdrawn the account from our files and is no longer pursuing collection acitvity. We have requested the national credit reporting agencies...

to delete any reference of this account from their files and on July 11, 2016 we mailed a letter directly to Ms. [redacted] confirming this information.

We have reiterated the deletion request to the credit reporting agencies. Attached is a copy of that request. The consumer may wish to submit it as proof. We trust this resolves this matter.
Sincerely,
Consumer Affairs

Thank you for providing additional information.  We have found the phone number listed above in our system and removed it.  You should no longer be receiving phone calls from our company.  We apologize for any inconvenience this may have caused.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Upon receipt of your complaint our client has validated the debt.  A copy of that information was sent via mail to the consumer on July 15, 2017.  A copy of the letter is attached.  For privacy reasons we are not including a copy of the validation.Sincerely,Consumer AffairsThis...

communication is from a debt collector.

Initial Business Response /* (1000, 5, 2015/10/20) */
[redacted] Case No. [redacted]
Our No. [redacted]
IC System has honored Mr. [redacted]'s request to cease all telephone communication.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)

Thank you for contacting us on behalf of the consumer. We have contacted the consumer directly under separate cover at the email address provide on this complaint.Sincerely,Consumer Affairs on behalf of IC System

We have spoken directly to the consumer and IC System is writing to the consumer under separate cover.Sincerely,Consumer Affairs Staff on behalf of IC System, Inc.This communication is from a debt collector.

Attached is a copy of the response that was emailed to the consumer on February 9, 2017. Please let us know if anything further is needed.   This communication if from a debt collector.   Consumer Affairs on behalf of IC System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you,[redacted]

IC System's response was sent to the consumer via the email given in the complaint.  IC System has requested the credit reporting agencies remove the entry from their records while we investigate the consumer's complaint.Thank you.

Additional information has been provided to the consumer. Attached is a copy. For privacy reasons the debt validation is not included in the attachment. Sincerely,Consumer Affairs on behalf of IC System, Inc.

IC System has placed the file in dispute. While our client is investigating this matter we have ceased all collection activity pending the outcome of the investigation.Thank you.Consumer AffairsOn behalf of IC System, Inc.

I am rejecting this response because: I was told that they would remove the reporting...

from all the credit reports. Have they done that yet? They also said that they would confirm that with the Revdex.com, I don’t want this case to close until they submit proof of removing the negative reportings before this case is closed. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do still reserve the right to pursue legal action against this agency and AT&T. I do accept the response. Thanks.