I C System, Inc.

Our records show the account has been disputed and validation previously provided to the consumer. Under separate cover we are responding directly to the consumer.Thank you.

Thank you for contacting us. Under separate cover we wrote directly to the consumer via the CFPB portal. Please let us know if anything further is needed. Sincerely,Consumer Affairs on behalf of IC System, Inc.

IC System, Inc. received a complaint from the Consumer Financial Protection Bureau and has responded directly to the consumer through that portal. Attached is a copy of that response for your review. Please let us know if you need anything further.Sincerely,Consumer Affairs on behalf of IC System,...

Inc.

IC System has responded to the consumer directly via  the email address provided in this complaint on June 13, 2017.

Our records indicate the account has been disputed.  Our client is investigating this matter.  IC System, Inc. has ceased all collection activity on the account pending the outcome of the investigation.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer...

Affairs staff on behalf of IC System, Inc.This communication is from a debt collector.

Thank you for contacting on behalf of the consumer. We have discontinued activity on this account and have mailed a letter directly to the consumer on 10/12/2017, please allow mailing time.

Thank you for contacting us behalf of consumer and IC System has closed the file. Our office is mailing a letter directly to the consumer to confirm this information, please allow mailing time.SincerelyConsumer Affairs on Behalf of IC System

Initial Business Response /* (1000, 5, 2015/08/26) */
Re:[redacted] Case# [redacted]
IC Reference No. [redacted]
Our records indicate this account was paid in full. On August 9, 2015 our office requested the national credit reporting agencies delete any reference of this account from their...

files and we mailed a letter directly to Mr.[redacted] confirming this information. Upon receipt of this complaint we have reiterated the deletion request to all of the credit reporting agencies.

Thank you for contacting us. Our records indicate the account has been disputed. The original creditor is investigating this matter. IC System has ceased all collection activity on the account pending the outcome of the investigation. Once verification is received, we will forward a copy to the...

consumer. Sincerely,Consumer Affairs on behalf of IC System, Inc.Toll Free No: ###-###-####This communication is from a debt collector

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response.  Since we haven't had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an...

investigation.  Once verification of the debt is received, we will forward a copy of the verification to you and resume collection activity.Sincerely, Consumer AffairsThis communication is from a debt collector.

The account has been closed with our office.  The credit reporting agencies have been instructed to remove any reference of the account from their records.  A letter of confirmation has also been sent to the consumer. Please allow for mailing time.Attached is also a copy of our...

Florida License. Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because: I still wasn't shown a contract with my signature. As I stated with them because the address of service was not my address or apartment

Thank you for contacting us on behalf of [redacted]. Upon receipt of this complaint our office updated the account as disputed, suspended collection activity and forwarded a copy to our client. Since we are still investigating with our client we are unable to send validation at this...

time. We have requested that any information provided to the credit reporting agencies regarding this account be deleted or removed from their records. Once validation is received we will forward a copy to Ms. [redacted] but the debt will not be re-reported to the credit agencies by IC System.

Our records show the account was disputed, the original creditor provided validation and we sent that information to the consumer on September 11, 2017. IC System has already investigated this dispute and reported the results of the investigation to her. If the consumer believes the charges are fraudulent, a police report or an affidavit of forgery should be filed and a copy provided to us. Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I spoke with the...

company's very polite and helpful representative today and they are removing the information from all bureau reports.  However, my wife called yesterday and spent quite some time on the phone without result and apparently was never referred to the person actually working the case.  The result is good, but the process is horrible.As previously noted, two collection agencies - including this one - were claiming they were collecting a $208 debt on behalf of AT&T, but AT&T has no record of either of them.  I am happy with the result, but (1) it should not require contacting the Revdex.com and the CFPB to get things resolved and (2) I continue to wonder/worry about the legitimacy of this debt in the first place.  In other words, did they really purchase it from AT&T or were they going "rogue" trying to collect money on their own.I'm not going to think about it any more - the person I spoke to was quite nice and I'm happy - assuming the items come off my credit report as requested.  Again - I emphasize that I started this process back in March. thank you!!

Initial Business Response /* (1000, 5, 2016/02/13) */
We received this complaint from the CFPB. Attached is a copy of our response to the consumer. We hope this resolves this matter.

Initial Business Response /* (1000, 5, 2015/09/03) */
The account was placed with IC System for collection on March 25, 2015. Our review of the account activity indicates IC mailed its initial notice to the consumer on March 27, 2015. The letter was mailed to the address listed on this complaint....

IC has no record of a mail return. This complaint is the first contact IC has had with the consumer.
IC System is making a business decision to close the account and request the credit reporting agencies delete any reference to the account from the consumer's credit file. The deletion request will be included on the weekly electronic file IC sends to the credit bureaus.
A confirmation letter is being mailed to the consumer. Please allow 7-10 days to receive that letter. The consumer may submit that letter as proof to expedite corrections as necessary.
Sincerely,
Consumer Affairs on behalf of IC System
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Rest assured IC System did not report the account to any credit reporting agencies.
Attached is a copy of the letter IC System mailed to the consumer.
We hope this resolves this matter.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Thank you for contacting us. The account was placed with us for collection on 12/16/16. Our records indicate the account is in dispute. We have suspended collection activity on the account and requested the original creditor provide validation. Our attempts to verify this debt as due and owing will...

continue. If verification is received, we will exercise our right to final contact and provide that information directly to the consumer. This communication is from a debt collector.

A letter has been requested to be mailed to the consumer as proof. Please allow mailing time. IC System did not purchase the account. We have closed the account and will return the file to the original creditor. Sincerely,Consumer Affairs staff on behalf of IC System, Inc.