I C System, Inc.

IC System has resolved this issue with Mr. [redacted] directly.

I am rejecting this response because:  I would like to wait a few days to see if the calls have actually stopped.

Although we respectfully disagree, we have closed the account in our office and returned it to the original creditor. A confirmation letter has been requested. It will be mailed directly to the consumer. We trust this resolves this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. On December 1, 2017 our office closed this file and we have mailed a letter to the consumer to confirm that information, please allow mailing time.SincerelyConsumer Affairs on behalf of IC System

I am rejecting this response because:
We have already completed this information. We did everything we were asked to do... everything. We sent in every single document required over 2 years ago. We have explained this to IC Systems in depth, but no one on their end wants to do the leg work; just want to have us sending in the same documents over and over again. [redacted] is over 60 years old and has been at the same address for almost 27 years... have been with AT&T for all cable, phone, Internet and cell phone for many years. Why would he possibly try to get cable somewhere else? We did not do this! This is so exhausting. People please do your own legwork and look at the information that has already been sent. You all just do not care and feel you can just do what you want to people. This fraud packet was completed in detail, filed police report, completed Identify Theft Report on Government website over 2 years ago. IC System is just trying to take advantage of a situation and collect monies for their own pockets. But, it's the wrong one. We are not going to continued to be bullied. Please just simply contact [redacted].. .do whatever you need to do. Just please end this matter. Thanks so much for all you help Revdex.com.

We are communicating directly with the consumer through the CFPB portal. Our records show the account has been disputed. The original creditor is investigating this matter. We have ceased all activity on the account pending the outcome of that investigation. We appreciate the opportunity to assist...

in this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

We have responded directly to the consumer through the CFPB portal. A copy of that response is attached for your review. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The name of the complainant does not match the person listed as the responsible party on the account. We are sorry that the consumer's experience did not meet his expectations. We appreciate the consumer taking the time to provide us with feedback. It is on its way to the relevant department for an...

internal investigation. In the nature of our business it is important that our representatives verify they are speaking with the correct individual so confidential information is not released to the wrong party. A "no phones" code has been added to the account. Future communication initiated by IC System will be in writing to the person listed as the responsible party for the account. Sincerely,Consumer AffairsIC System, Inc.

Thank you for contacting us on behalf of the consumer. Our client recalled this account, therefore, we closed the file and we have mailed a letter directly to the consumer to confirm this information. If they have additional questions please have them call IC System Consumer Affairs Department at...

[redacted].

We...

certainly apologize for any inconvenience the consumer may have been caused. On March 4, 2017 the account was placed with IC System for collection. As previously noted, on March 22, 2017, the original creditor recalled the account and IC System ceased all collection activity on the account. Rest assured IC System, Inc. did not report the account to any credit reporting agency. Additional questions related to it, can be addressed directly to the original creditor. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. Due to the dispute surrounding this account IC System has withdrawn this account from our files. We have requested this account  be deleted from credit reports and consumer should allow 30- 45 for credit bureaus to update their...

files.

We regret the information has not yet reached the consumer. Attached is a red-acted copy of the letter. For privacy reasons we are not including the actual debt validation. We will re-mail a copy to the consumer today.

IC System has responded directly to the consumer.  Our records indicate the account is in dispute.  Since IC System was unable to complete its investigation during the permitted time period, we have sumitted a deletion request to the credit reporting agencies.  If validation is...

received, we will forward that information to the consumer but we will not re-report the account to the credit reporting agencies.
 
Sincerely,
 
Consumer Affairs
 
This communication is from a debt collector.

Thank you for contacting IC System on behalf of the consumer. This account has been closed in our office and on April 25, 2018 we mailed a letter directly to the consumer to confirm this information, please allow mailing time.Sincerely,Consumer Affairs on Behalf of IC System

IC System has discontinued all collection activity on the account.  We requested that any information our office may have forwarded to the credit reporting agencies regarding this account be deleted or removed from their record.  The consumer may wish to check with his local credit bureau...

in 30-45 days to ensure that his credit file has been corrected.  A confirmation letter has been mailed to the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector.

We are in receipt of the complaint filed by the consumer. Attached is a copy of our response to the consumer. We hope this information is helpful. Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like this sent to all the 3 credit bureaus electronically so that it is removed quickly while I'm in the mortgage process.

Thank you for contacting us on behalf of the consumer. We are unable to locate an account and are requesting more information. Please provide the account number from the credit report or  the consumer can call Consumer Affairs at 800/[redacted] for further assistance.Sincerely,Consumer Affairs on...

Behalf of IC System

Our records indicate the account has been disputed. Under separate cover we have written directly to the consumer and provided validation of the account. Thank you for the opportunity to respond to this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

This issue has been resolved directly with the consumer.  IC System has closed its file.Thank you.