I C System, Inc.

Our records indicate the account has been disputed.  Our client is investigating this matter.  IC System has ceased all collection activity on the account pending the outcome of the investigation.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs...

staff on behalf of IC SystemThis communication is from a debt collector.

Our records indicate the account has been disputed and the original creditor investigated. Under separate cover we have written directly to the consumer and provided validation of the account. The consumer may contact our Consumer Affairs staff or visit our website if further assistance is needed....

Thank you for the opportunity to assist in this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us.
We have closed out the account and will request the credit reporting agencies delete any reference to the account from the consumer's credit files. Attached is a letter for the consumer's records. She may wish to submit it as proof to expedite corrections as...

necessary.
Sincerely,
Consumer Affairs on behalf of IC System Inc.

The account...

was placed with us for collection in 2016. An initial notice was sent to the address provided by the original creditor. That notice was subsequently returned by the post office as undeliverable. When we received a dispute on the account, we investigated the consumer's dispute of information provided to the credit reporting agencies. We were unable to verify the information reported within the required time and submitted a deletion request to the credit reporting agencies.  A confirmation letter was mailed to the consumer on June 14, 2017. Additionally, on or about June 16, 2017, we received an ACDV from a credit bureau. We replied back and verified the deletion. The other credit bureaus were copied electronically. If verification is received, we will provide that information to the consumer but the account will not be re-reported to the credit reporting agencies by our office. Sincerely,Consumer Affairs on behalf of IC System, Inc.

Attached is a redacted copy of the letter that was mailed to the consumer. If validation is received, we will forward that information directly to the consumer. Sincerely,Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because:The business has still not provided the name and address of the alleged creditor (original, and if different: current) nor is the business even addressing the request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12252320, and find that this resolution is satisfactory to me.

IC System has reiterated removal from the consumer's credit report. A letter of confirmation was sent to the consumer via the email address given in this complaint.

Thank you for contacting us on behalf of Mr. [redacted]. We were able to speak directly to Mr. [redacted] and have resolved his account with our office.

Thank you for contacting us on behalf of Mr. [redacted]. Upon receipt of the complaint our office updated the account as disputed and forwarded a copy to our client. Due to the dispute surrounding this account IC System has withdrawn the account from our files and we have requested the credit...

reporting agencies to delete any reference of this account from their files.

Our response was sent directly to the consumer. The response was sent via the email address given in this complaint. Thank you.

Attached is a copy of a letter IC System emailed to the consumer on June 3, 2016, as well as a copy of the initial notice sent on the account. Our records show the account as paid in full as of June 1, 2016. As noted, we submitted a deletion request to the credit reporting agencies. The deletion was included on the electronic file sent to the credit reporting agencies on June 5, 2016. Please let us know if further information is needed.
Sincerely,
Consumer Affairs on behalf of IC System, INc.

On or about January 8, 2016 our client requested that we discontinue collection activity on the account.  Therefore we have ceased collection efforts.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This...

communication is from a debt collector.

I am rejecting this response because:
They called and left a voicemail and left number I am not able to get through to anyone. They did report it its on all three credit reports. I had a payment arrangement set up for three payments. They took one and stopped. I was told with payment arrangement set up it was not going to be reported  i want them to delete this from credit report

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.  However, I request that the business please provide me with any signed documentation that includes my signature for this account as I was and have not been provided with anything to date.  I also request that IC System please keep in constant communication with me so that I will know how to legally proceed with any fraudulent activities.  Now that IC System have access to my home number and address, I request that I am kept updated instead of them just placing anything on my credit report without contacting me as it was done this time.

Initial Business Response /* (1000, 5, 2016/02/11) */
Re: [redacted] Case# [redacted]
IC Reference No. [redacted]
Thank you for contacting us on behalf of Mr. [redacted]. Upon receipt of this complaint the account was updated as disputed and a copy has been forwarded to our client. Due...

to the dispute surrounding this account, IC System, Inc. has withdrawn this account from our files. We have requested the national credit reporting agencies delete this account from their files. On February 7, 2016 we mailed a letter directly to Mr. [redacted] to confirm this information. Please have him contact IC System, Inc. Consumer Affairs Dept. at [redacted] if he has additional questions or concerns.

Thank you for contacting us on behalf of the consumer. Our client has recalled this account, therefore, we have withdrawn the file. We have mailed a letter directly to the consumer to confirm this information.

We appreciate the opportunity to assist consumers with complaint matters. In this particular instance we are unable to identify an account that fits the criteria described.
Please ask the consumer to provide us with the IC System reference number appearing on her credit report. Thank you....


Consumer Affairs
This communication is from a debt collector

Thank you fro contacting us on behalf of the consumer. Our client has withdrawn this account from our office, therefore, we have closed our file. On June 23, 2017 we mailed a letter directly to the consumer to confirm this information. Please have consumer contact IC System Consumer Affairs...

department at [redacted] if they have additional questions.

We certainly apologize for any inconvenience caused to this consumer. IC System does not process credit card payments on behalf of this client. IC System suspended collection activity on the account when it learned of this dispute. We requested the orignial creditor conduct an investigation. Since...

that time the account has been recalled by the original creditor. Therefore, IC System closed its file and discontinued all efforts on the account.
On June 15, 2016, IC System received an Automated Consumer Dispute Verification from Equifax. We returned the completed form to Equifax and verified the account information should be removed from the consumer's credit file. The other credit reporting agencies were copied electronically. Therefore, the credit reporting agencies should delete any reference to the account from those agencies files.
If we receive additional information from the original creditor, we will forward that information to the consumer.
Sincerely,
Consumer Affairs