I C System, Inc.

Thank you for contacting us on behalf of Ms. [redacted]. We have responded directly to her and provided information our client provided in response to her complaint. If she has additional questions please request she call IC System consumer affairs department at 1/###-###-####.

Initial Business Response /* (1000, 5, 2016/02/11) */
Re: [redacted] Case# [redacted]
IC Reference No. [redacted]
Thank you for contacting us on behalf of Mr. [redacted]. Upon receipt of this complaint the account was updated as disputed and a copy has been forwarded to our client. Due...

to the dispute surrounding this account, IC System, Inc. has withdrawn this account from our files. We have requested the national credit reporting agencies delete this account from their files. On February 7, 2016 we mailed a letter directly to Mr. [redacted] to confirm this information. Please have him contact IC System, Inc. Consumer Affairs Dept. at [redacted] if he has additional questions or concerns.

Our response was sent directly to the consumer. The response was sent via the email address given in this complaint. Thank you.

We respectfully disagree. We have responded to the consumer on several occasions. Sincerely, IC System, Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.  However, I request that the business please provide me with any signed documentation that includes my signature for this account as I was and have not been provided with anything to date.  I also request that IC System please keep in constant communication with me so that I will know how to legally proceed with any fraudulent activities.  Now that IC System have access to my home number and address, I request that I am kept updated instead of them just placing anything on my credit report without contacting me as it was done this time.

I am rejecting this response because: It is impossible to have validation sent when no contract has ever or will ever exist with this company. I will not contact you directly for the same reason.

Initial Business Response /* (1000, 5, 2015/06/25) */
We appreciate the consumer contacting us regarding this matter. We have agreed to write off the additional interest on the account and accept the amounted quoted on June 3, 2015 as full payment of the account. The payment has been received. A...

paid receipt was recently sent to the consumer. We have also reviewed the call recordings and are addressing the matter internally.
We hope this resolves this matter.
Sincerely,
C. [redacted] on behalf of Consumer Affairs
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to IC System for honoring the original quote - very much appreaciated! Thank you to the Revdex.com for working with both parties to resolve the issue - I am grateful for all of your hard work!

IC System has sent its response to the consumer via regular mail. Please allow for mailing time. Any further questions can be directed to our Consumer Affairs department at ###-###-####.Thank you.

Initial Business Response /* (1000, 5, 2015/08/25) */
Re: [redacted] Case#[redacted]
IC Reference No. [redacted]
Upon receipt of this complaint we updated Mr. [redacted]'s account as disputed and forwarded a copy to our client. Our client advised us that they have credited the balance to zero...

and requested we close the file. Therefore, we have withdrawn this account from our files and are no longer pursuing collection activity. We have mailed a letter, today, directly to Mr. [redacted] to confirm this information and we apologize for any inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and though vague it appears a though the creditor is agreeing to cease reporting of the account. I gather that from the closing line referencing a corrected credit report. If that is the case then that this resolution is satisfactory to me.

Thank you for contacting on behalf of this consumer. On June 16, 2017 we mailed a letter directly to the consumer and provided information in response to this complaint. If the consumer has additional questions please have her call directly to IC System Consumer Affairs Department, Phone no....

[redacted].

Initial Business Response /* (1000, 5, 2015/09/18) */
IC System Reference#: [redacted]
Thank you for forwarding this information to us. IC System responded via mail sent directly to the consumer on September 17, 2015 via the U.S. Postal Service. Please allow 7 - 10 days mailing...

time.
Candice [redacted]
Consumer Affairs

Thank you for contacting us on behalf of Mr. [redacted]. Our records indicate the account was disputed, the original creditor provided validation and IC System forwarded that information to the consumer. On July 25, 2016, IC System spoke with the consumer. The consumer alleged the documentation was...

fradulent. The IC representative encouraged the consumer to file a police report.
Due to the continual dispute, IC System has requested the credit reporting agencies delete the account information. We will honor the consumers request that IC System cease communication with him, however, we still need a copy of the police report to close our file.

We have taken steps to correct the issue. A response has been mailed to the consumer with a copy for his records. We apologize for any inconvenience the consumer may have been caused. Sincerely,Consumer Affairs on behalf of IC System, Inc.

We respectfully disagree. We have investigated the dispute, verified the debt and forwarded our response to the national credit reporting agencies. Sincerely,Consumer Affairs on behalf of IC System, Inc.

We have written directly to the consumer and provided validation provided by the original creditor. Sincerely,Consumer Affairs staff on behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. This account has been closed in our office and on July 14, 2017 we mailed a letter to the consumer to confirm this information.

I am rejecting this response because: this collection company IC systems is continuing to collect a debt and reporting this account on the CRA is according to FCRA continued attempt to collect. The cease and desist means stop all calls, letters and delete from all credit reporting agencies.

Thank you for contacting us. Our records show the account has been disputed. The original creditor is investigating this matter. We have suspended all activity on the account pending the outcome of that investigation. Under separate cover we are writing directly to the consumer. Please allow 7-10...

days for mailing. Sincerely,Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because:
This account is still being reported by Equifax as of March 18th. I will continue to reject IC System's responses until this account is removed from all 3 credit reports.